To book a spa day package, pre-payment is required to secure your booking. For residents booking treatments, please be advised we use your first nights accommodation to secure your booking.

We encourage our guests to take advantage of our complimentary bespoke consultation, which involves an agreed call back appointment after your completed health care and lifestyle consultation has been completed and returned to the Three Graces Spa reception. An experienced therapist will then take time to consolidate your information and call you to discuss the most appropriate treatment for you according to your current health and personal aims.

Cancellation policy for individual treatments is 48 hours and for multiple treatment bookings or spa day packages it is 72 hrs. After this time cancellations are non-refundable.

You can enjoy the use of your personal locker throughout your time at the Three Graces Spa, which will contain, a fluffy robe, rubber flip flops and a hand and bath towel.

Complimentary water is available within the Three Graces Spa changing room, poolside and spa lounge which is dispensed from our Copper Water Urns. The Copper Urns naturally purifies the water and aides with reducing inflammation in the body and boost collagen renewal

Please make yourself known at the Three Graces Spa reception at least 15 minutes before your treatment appointment. We will go through your lifestyle and health care consultation questionnaire to ensure all the details are up to date and correct and you will then be offered an initial orientation of the Three Graces Spa.

Spa day guests are invited to arrive from 10:00am and enjoy the serenity of the Three Graces Spa and ELITE Luxury Gym and Executive Wellness until 4:00pm.

We ask all guests to ensure that any extras are settled before you depart the Three Graces Spa or ELITE Luxury Gym and Executive Wellness.

In order to protect the serenity of the Three Graces Spa we ask all clients to turn your mobile phones on silent mode and only use tablets in the spa lounge. We discourage the use of mobile phones or tablets in the treatment rooms, thermal or pool areas. 

No smoking is permitted in the Three Graces Spa or ELITE Luxury Gym and Executive Wellness, or outside on the Spa Terrace. If you do wish to smoke during your visit, please ask one of our spa hosts who will direct you to the nearest smoking area.

Please ensure you notify our spa reception or reservations team at time of booking if you are going through a cancer journey or have recently been diagnosed with a life-threatening illness or prescribed life sustaining medication. Our Head Therapist or member of our Senior Therapist team will then contact you to discuss in private what treatments would be suitable for you.

For clients who have difficulty with mobility we have large comfortable treatment rooms, that facilitate a wheelchair and have electric beds for ease of access. Access to the thermal area is via the Three Graces Spa reception - on the ground floor a hoist is available for use of the pool and thermal area.

We offer a lovely range of home care products from our product houses ila and Natura Bisse to supplement your treatment experience at Three Graces Spa. Testers are available to use in our reception area so do not hesitate to ask a Spa Receptionist or Host to assist you with any product you may wish to sample and then purchase. Our bespoke ila range is extremely popular with our guests and is an ideal gift to take home to family and friends or a nice reminder of your relaxing time at the Three Graces Spa.

Children are welcome to enjoy the use of the 18-meter pool in the Three Graces Spa when accompanied by a parent or guardian between the times of 9:00am - 10:00am and 4:00pm – 5:00pm each day.

Guests over the age of 16 are able to enjoy face, hand and foot treatments where a parent or guardian will sign their consultation form and be present for the treatment. Guests over the age of 17 are able to enjoy all our treatments.

The Three Graces Spa Lounge is a light and elegant area to relax before or after your treatment, or a quiet reflective area to read and reflect. The outside terrace is the perfect place to catch up with friends and family. The Spa Lounge is not a suitable environment for children under the age of 16 due to the purpose of the facility being relaxation.