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Working for Grantley Hall is a not just a job; it’s looking forward to coming to work with a friendly and supportive network of people every day; it’s working hard to achieve and exceed your own personal expectations day in, day out. If you’d like to work towards a 5 star career in a luxury 5 star hotel and wellness retreat, take a look at our current vacancies and take that next step to success now.
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for multiple Chef de Parties in Shaun Rankin at Grantley Hall to ensure our guests receive a five star service.


Benefits

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform.

Key Responsibilities
  • Have good organisational skills and comfortable working in a high-level pressured environment. 
  • Follow and manage all HACCAP procedures with the kitchen management team
  • All orders are checked and accounted for freshness and quality
  • Mange your team effectively
  • To ensure the training and standards are always kept
  • To ensure the staffing levels are kept to the correct business levels
  • Run an organised efficient clean section
  • Full awareness of all menu items, their recipes, methods of production, presentation standards.
  • To uphold the team SOP’s given to you
Desirable Candidate
  • Show quality leadership and Management skills
  • A good knowledge of classical and technical cooking methods
  • Ability to work under pressure
  • Enthusiastic, quick thinking and welcoming personality
  • Excellent attention to detail in all aspects of the role
  • Self-motivated and present a professional persona
  • Solid leadership and Management skills
  • Have a high level of creativity 
  • Reliable and conscientious
  • A flexible approach to work required given the start-up nature of the business
  • Held a similar position within a quality graded establishment
  • 'Can do' attitude
  • Team player
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for multiple Kitchen Porters in Shaun Rankin at Grantley Hall to ensure our guests receive a five star service.

Benefits

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform.

Key Responsibilities
  • Carrying out basic cleaning tasks as fast as possible.
  • Collecting and washing up pots and pans.
  • Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.
  • Ensuring the storeroom remains organised.
  • Making sure work surfaces, floors and walls are always clean and sanitised.
  • Cleaning dishes manually and by using the dishwasher.
  • Supporting in basic food preparation.
  • Washing pots, pans and any other kitchen equipment’s.
  • Hold the kitchen work areas in accordance with HACCP regulations.
  • Responsible for maintaining the hygiene of the main catering areas to enable the delivery of high standard catering services in adherence with all health & safety/food safety regulations and best practice.
Desirable Candidate
  • Ability to work under pressure.
  • Be able to work safely in a busy environment. 
  • Can accurately follow instructions.
  • Knowledge of the hospitality industry.
  • Excellent verbal communication skills.
  • Able to perform well and remain professional whilst under pressure
  • Able to work unsupervised.
  • Physically fit and able to lift safely heavy weights.
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.


Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for multiple Commis Chef in Shaun Rankin at Grantley Hall to ensure our guests receive a five star service.

Benefits 

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform.

Key Responsibilities
  • Have good organisational skills and comfortable working in a high-level pressured environment. 
  • Follow all HACCAP procedures with the kitchen management team
  • Follow recipes in order to ensure consistency
  • Assist in all aspects of kitchen duties
  • To uphold the team SOP’s given to you
Desirable Candidate
  • Ability to work under pressure
  • Enthusiastic, quick thinking and welcoming personality
  • Excellent attention to detail in all aspects of the role
  • self-motivated and present a professional persona 
  • Reliable and conscientious
  • A flexible approach to work required given the start-up nature of the business
  • 'Can do' attitude
  • Team player
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of cocktail waiters in our Pan-Asian bar, Bar EightyEight, ensure our guests receive a five star service.

Benefits 
31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

Key Responsibilities
  • Delivering the Bar & Restaurant EightyEight concept and ethos to the required five star standards out-lined in the Procedure Guidelines.
  • Be able to competently set-up, maintain the operation of the bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the Grantley Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • Carry out the set up and breakdown of the bar.
  • Serving customers directly and be able to convey Grantley Hall values throughout their stay.
  • Escalate any complaints to Management or supervisors
  • To work with the restaurant and bar team to ensure food and beverage is delivered inline with our 5 star service.
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat customers and team members with respect.
  • All new customers get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a customer you are friendly and talkative, even under pres-sure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your customers and enjoy yourself.
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively.
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of  Sous Chefs to ensure our guests receive a five star service.

Chef De Partie

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Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE performance centre, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

We are looking for an number of Chef de Partie's to join the Grantley Hall team.


Benefits  

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform


Key Responsibilities
  • To assist the Head Chef in the day to day running of the kitchen.
  • To ensure the whole team is working to safe and legal practices.
  • To ensure the training standards are kept at all time. 
  • To help ensure staffing levels are kept to the correct business levels.
  • To ensure all products entering and leaving the kitchens are set to the Grantley Standards.
  • To uphold the team SOPs given to you.
  • To track, replenish and keep in date order the stock holding.
  • To be pro-active with customer comments and complaints.
  • To be aware of up to date modern trends and be "industry aware". 
  • To identify areas for upselling opportunity and be proactive in increasing revenue generation in all areas of the business.  
Desirable Candidate
  • The successful individual will be confident, self motivated and present a professional persona in all circumstances. 
  • Have a high level of creativity and reliability. 
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
  • Knowledge and understanding of a procurement system would be an advantage.
  • A flexible approach to work is required given the start up nature of the business.
  • Held a similar position within a quality graded establishment.
  • Can produce a number of quality references.  
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of Chef de Rang vacancies to ensure our guests receive a five star service.

Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall ensuring guest satisfaction. 
  • To be fully knowledgeable about all menus, and capable of offering explanations when requested.
  • Responsible for preparing your section to the highest standards, ensuring all tables are setup correctly, carrying out daily schedules, making sure checklists are completed in a timely manner.
  • Doing checkbacks on guest’s tables and reporting to the line manager if there is any issues
  • Enthusiastic, quick thinking, welcoming and always happy to help attitude.
  • To assist in maintaining the tidiness and cleanliness of the restaurant and common areas.
  • To make sure all standards are being delivered to the highest level.
  • Communicate effectively at all levels.
  • Ensure you always uphold the reputation of the restaurant and the company.
  • To organise and assist all preparation needed prior to service.
  • Responsible for supervising junior members of the team.
Desirable Candidate
  • Team player who loves to smile and interact with guests and team alike.
  • Previous experience in a restaurant is key or to be a very keen learner.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food, wine and delivering high standards with a smile. 
  • A great personality, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation, punctual and self-motivated.
  • Excellent attention to detail.
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of Commis / Waiters to join our team, to ensure our guests receive a five star service.

Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall.
  • To operate the pass with maximum efficiency and cleanliness.
  • To assist with all cleaning and service within the restaurant.
  • To take complete responsibility of your working area.
  • Communicate effectively with the kitchen and senior staff.
  • To ensure you always uphold the reputation of the restaurant.
  • To organise and assist all preparation needed prior to service.
  • Preparing the restaurant mise-en-place.
  • Efficiently complete tasks on checklists.
Desirable Candidate
  • Team player who love to smile and interact with guests and team alike.
  • Previous experience in a restaurant is key or very keen learner.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food, wine and delivering high standards with a smile. 
  • A great personality, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation, punctual and self-motivated.
  • Excellent attention to detail.
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE performance centre, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of Commis Chefs to assist with the smooth running of a section in one of our 5 star kitchens. 


Benefits 

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform, use of team gym and uniform, team accommodation for eligble roles.  

Key Responsibilities
  • To assist the head chef in the day to day running of the kitchen.
  • To work to safe and legal practices.
  • To ensure the high standards are kept at all times.
  • To ensure all products entering and leaving the kitchens are to the set Grantley standards.
  • To work with the team to set SOP's. 
  • To track, replenish and keep in date order the stock holding.
  • To be pro-active in all actions and tasks set for you. 
Desirable Candidate
  • The successful individual will be willing to learn, self motivated and present a professional persona in all circumstances. 
  • Have a passion for food and cooking.
  • Have excellent time keeping skills. 
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for multiple Houseman to ensure our guests receive a five star service.

Benefits

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

Key Responsibilities
  • Giving guests a warm greeting when checking in to the hotel, offering help where needed to every guest.
  • Park and retrieve guest cars as appropriate, securing the keys behind reception/in the concierge safe.
  • Have a varied knowledge of the area, schedule arrangements for hotel guests such as carriages, reservations, route planning.
  • Moving furniture and setting up rooms for events, ensuring the hotels 5 star standards are met.
  • Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and dust free throughout.
  • Maintain that the appearance, cleanliness and safety standards are adhered to.
  • Assist in other areas of the hotel when needed.
  • Ensuring that you are staying proactive during less demanding periods.
  • Ensure all guests needs are met if not exceeded.
  • Ensuring you are meeting procedure guidelines.
  • Must possess a polite phone etiquette and communication skills.
  • Must have impeccable grooming standards.
  • Report any complaints or issues to the concierge or front office manager.
Desirable Candidate
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.


Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for Cocktail Waiters in Norton Bar, to ensure our guests receive a five star service.


Key Responsibilities
  • Delivering the Fletchers Restaurant & Bar concept and ethos to the required five-star standards outlined in the Procedure Guidelines.
  • Be able to competently set-up, maintain the operation of the bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.    
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall present and future.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the GH Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • Carry out the set up and breakdown of the bar.
  • Serving customers directly and be able to convey GH values throughout their stay.
  • Escalate any complaints to Management or supervisors
  • To work with the restaurant and bar team to ensure food and beverage is delivered in line with our 5-star service.
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.   
  • To be presentable and smart in appearance at all times.
  • To treat guests and team members with respect.
  • To have a passion about making drinks and learning the art of mixology and love to make cocktails.
  • All new guests get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a guest you are friendly and talkative, even under pressure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your guests and enjoy yourself.
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively by following the correct procedures.
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for multiple Kitchen Porters to ensure our guests receive a five star service.

Key Responsibilities
  • Carrying out basic cleaning tasks as fast as possible.
  • Collecting and washing up pots and pans.
  • Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.
  • Ensuring the storeroom remains organised.
  • Making sure work surfaces, floors and walls are always clean and sanitised.
  • Cleaning dishes manually and by using the dishwasher.
  • Supporting in basic food preparation.
  • Washing pots, pans and any other kitchen equipment’s.
  • Hold the kitchen work areas in accordance with HACCP regulations.
  • Responsible for maintaining the hygiene of the main catering areas to enable the delivery of high standard catering services in adherence with all health & safety/food safety regulations and best practice.
Desirable Candidate
  • Ability to work under pressure.
  • Be able to work safely in a busy environment. 
  • Can accurately follow instructions.
  • Knowledge of the hospitality industry.
  • Excellent verbal communication skills.
  • Able to perform well and remain professional whilst under pressure
  • Able to work unsupervised.
  • Physically fit and able to lift safely heavy weights.
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for multiple Night Porters to ensure our guests receive a five star service.


Benefits

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

Key Responsibilities
  • To ensure all guests are cared for during the night
  • To ensure the hotels cleanliness and standards are adhered to throughout the night, carrying out imperative walk arounds to ensure the hotel is secure.
  • To report any issues take the appropriate action, notifying the Operations Manager and Duty Manager
  • To assist every department to ensure the standards and quality of Grantley Hall are adhered to.
  • To ensure guests are greeted correctly upon arrival, registered fully and are escorted to their rooms, explaining the location of all the facilities in the hotel. To ensure that the luggage is delivered swiftly to the rooms.
  • To liase with Reception, Housemen and Housekeeping with arrivals and departures.
  • In the absence of the General Manager, Directors and Operations Manager meet all VIP’s on their arrival and ensure that their needs are satisfied. If they are not met, ensure that they are contacted on their day of arrival.
  • To take reservation calls when necessary, managing room availability and ensuring maximum occupancy and revenue.
  • To ensure that all conference rooms are set up to the correct standard as outlined in the SOP manual by the correct time. To look after all delegates, ensuring rooms are serviced, clean, equipment provided and meals organised.
  • To attend training courses and meetings as required
  • To be flexible in one’s duty and to carry out additional tasks when requested and when the business demands. To complete any projects assigned by Senior Management
  • To ensure the company’s Health & Safety policy and fire procedures are adhered to at all times.
  • To know and live Grantley Hall’s values every day without compromise
  • Any other duties, deemed necessary 
Desirable Candidate
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for multiple Telephonist to ensure our guests receive a five star service.

Key Responsibilities
  • Handle incoming room, restaurant and spa booking telephone enquiries to company standard.
  • To be able to accurately input reservations into the relevant system and send confirmations to the guest using the agreed company standards.
  • To take and transfer any external calls that are coming in.
  • To handle all brochure requests
  • To action emails that come to the hotel’s generic email address.
  • Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition.
  • To log and process all guest requests
  • To live the Grantley Hall Values everyday day
  • To be able to support the reception team when busy with basic reception duties such as check-in and check-out.
  • To be creative and innovative in your approach to customer service to ensure all guest re-quirements are met and expectations exceeded.
  • To complete any other tasks as reasonably requested by the Reservations Manager, DOSM or General Manager.
Desirable Candidate

As well as having a desire to learn and an enthusiasm for the role and full training will be given. The successful applicant will have/had:

  • Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous.
  • Excellent customer service skills and ability to build a rapport with guests
  • Have a professional and friendly telephone manner
  • Excellent communication skills
  • Immaculate personal presentation
  • Shows pro-active approach to guests and duties
  • Great attention to detail
  • Have a positive attitude 
  • Be a great team player
  • MS Office knowledge

Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing

Partners

HIT Hospitality Action Spring Board