Current Vacancies

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a Conference and Banqueting Supervisor to ensure our guests receive a five star service.

Benefits 
31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

• To assist the Conference and Banqueting Manager in the day to day running of the venue and department
• To ensure the whole team is working to safe and legal practices
• To ensure the training and standards are kept at all times
• To ensure the staffing levels are kept to the correct business levels
• To ensure all products served to and/or provided for the guest to the set Grantley standards
• To uphold the team SOP’s given to you
• To ensure stock holding is tracked, replenished and kept in order
• To be pro-active with customer comments and complaints
• To be aware of up to date modern trends and be “industry aware”
• To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for Senior Spa Therapist to ensure our guests receive a five star service.

Benefits

31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

Purpose of the job: 

• To have a passion for providing spa therapies to a wide range of clients within a five star luxury spa whilst mentoring, influencing and supervising the Three Graces Spa therapist team including holistic, beauty and massage therapists, according to the Three Graces Five Star service policy and product house protocols. 
• To support the Head Therapist in achieving the agreed Three Graces Spa budget in-terms of treatment and retail revenue.  
• To work with the Head Receptionist in supporting a multi skilled reception and therapist team, so therapist can protect them-selves against RSI by working on the Three Graces reception desk as part of their working day.
• To ensure Health and Safety and COSH regulations are complied with at all times within the therapy suite.

To liaise with and support:

• The Elite luxury wellness team in providing a five star seamless service delivery between the two aspects of the Wellness department.
• The housekeeping department and in-house laundry in ensuring all appropriate levels of linen are available for the days treatments.
• The maintenance department in ensuring all therapy equipment is functioning according to its purpose and is looked after and maintained according to the manufacturer’s warranty.
• The Spa Host in the general cleanliness and presentation of the Three Graces Spa between 8 am and 8 am during your shift.
• The Spa Lounge food and beverage personnel to ensure the relaxation room and therapy pre-room has the necessary refreshments for the clients treatments.
• The front of house department to ensure all treatments and retail provided to the clients are invoiced correctly to the client’s room or paid for on the day, in collaboration with the receptionist team.

Key Responsibilities:

• To ensure all treatment standards of service, product and hygiene commensurable with expected standards at a five star international resort are delivered from the therapy suite.
• To provide beauty and holistic treatments yourself 90% of your working week and deputies in the Head Therapists days off and holidays with the administrative, supervisory and training functions of the Spa.
• To provide and ensure consistent professional treatments are completed in accordance with chosen product house protocols and accepted certification practices.
• To effectively inform and educate our guests about specific wellness concerns.
• To ensure each therapist training and development is in line with the Grantley Academy philosophy.
• To be the in-house trainer for the Jessica Manicure and  Pedicure treatments according to your specialisation.
• To be the in-house trainer for the Jane Iredale make up treatments according to your specialisation.
• To be the in-house trainer for the Gerard International hot and roll wax treatments, according to your specialisation.
• To organise monthly workshops on beauty and grooming treatments offered for CPD, refresher training and external specialists in-line with budgetary and company protocol.
• To ensure therapist are up to date on current contra-indications and special care of each treatment offered to mums to be, clients going through the cancer journey, clients with chronic health conditions and clients with undiagnosed health concerns, alongside mental and emotional imbalances, according to the partnered product houses and Three Graces Policy.
• To ensure the product house retail area is well presented, stocked and attractive to client interests.
• To maintain the necessary levels of salon and retail stock that you are an in-house trainer for in accordance with season, client and product house demand.
• To support the Head Therapist with promotional treatments, retail and members benefits in-line with the Sales and Marketing policy and Three Graces Budget.
• To support the therapist team to meet and exceed agreed revenue targets through a creative approach and retail engaging workshops according to your treatment specialisation.
• To ensure health, safety and COSHH regulations are complied with at all times in relation to treatment delivery.
• To undertake any other ad-hoc duties relevant to the post, as and when required.
• To live the Grantley Hall Values everyday day without compromise.

• The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
• A recognised Beauty qualification, Level 3 NVQ Beauty or equivalent and massage.
• Previous experience working as a spa Therapist for a minimum of two years.
• Is computer literate with experience of Premier spa or Alacer booking systems.
• Excellent verbal and written communication skills required.
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
• Evidence of providing exceptional treatments with experience of at least two years within a Spa setting.
• Is passionate about providing treatments themselves and enjoys providing aftercare to clients that will enhance the benefits of the treatments given and offering appropriate after care.
• Enjoys a healthy diet, exercises to maintain good health and loves to share their knowledge and experiences of the industry.

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for Spa Host to ensure our guests receive a five star service.

Benefits 

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

• To support the Spa lounge food and beverage host by providing refreshments to day spa, hotel and member guests poolside and within the Spa.
• To support the spa therapists with setting up the VIP twin treatment room and clear down, alongside ensuring enough poultices and treatment towels are available for the day’s bookings.
• To ensure an adequate provision of towels, robes and slippers in available in the Three Graces and Elite Wellness changing rooms, pools side and the used towel drops are regularly emptied and used laundry taken to the in-house laundry.
• To assist the Three Graces reception team with guest meet and greet, spa orientation, day spa check in and out, taking payment for retail and refreshments taken, alongside internal customer enquiries on treatment availability and bookings.
• To maintain the presentation and cleanliness of the Three Graces spa within opening times of 8am to 8pm during your shift according standards of procedures manual.
• To provide five star customer services to arriving and departing Day Spa, Hotel and Members spa guests from the Three Graces reception.  
• To provide Three Graces and Elite Wellness orientations and explain the philosophy of both to ensure each Day Spa, Hotel and Member guests has a bespoke experience according to their personal aims.

Key Responsibilities;

• To maintain the general tidiness and cleanliness of the Three Graces spa within the hours of 8am to 8pm within your shift.
• To ensure the correct level of towel, robe and slipper provision within the Three Graces area, Elite Wellness and poolside –thermal area.
• To ensure that the used towel drop bins are regularly emptied and taken to the in-house laundry.
• To ensure the amenities in the changing rooms of Three Graces and Elite wellness and washroom areas within are beyond ½ full.
• To ensure all bins within the Three Graces and Elite Wellness area are emptied regularly.
• To ensure the Three Graces reception and Elite Wellness are clear of crockery, water cups and magazines are tidy and in good condition.
• To liaise with the housekeeping and laundry team on maintenance issues, heavy duty cleaning needed above and beyond the evening/early morning cleaning from housekeeping.
• To liaise with Gym manager on low stock of water bottles, cleaning materials, poolside flip flops and wet swim wear bags.
• To liaise with Spa Therapies manager on any low stock of amenities, shampoo, conditioner, shower gel and body lotion, cotton wool, sanitary items for changing rooms and wash rooms.
• To support the Spa therapist with any treatment prep such as Poultices, towel provision, stock room deep clean, shower deep clean.
• To be able to assist the Spa Lounge staff with refreshments pool side or spa terrace.
• To be able to take an order for a poolside refreshment from spa lounge.
• To be able to use the spa lounge food and beverage till/computer to check guest rooms, names, place an order to kitchen and put through drinks, cakes.
• To make barista style coffee on demand if spa lounge busy.
• To be able to explain the Three Graces Spa philosophy, link to the Three Graces to customers.
• To be able to explain the Elite Wellness philosophy and list fitness and diagnostics sessions and equipment available to use to customers.
• To understand the benefits of Wellness, Mindfulness, yoga, appropriate nutrition, exercises relaxation and how to explain to clients.
• To  know the definition of  to a  Five star Bubble standard
• To be fit and healthy and maintain a balanced life style to support your role as Spa host and ambassador of “Wellness” as it is a very energic role.
• To be computer literate and be able to access, read, amend, and cancel, on the Three Graces Spa appointment diary, Alacer .
• To be able to meet and greet arriving clients for Day Spa, hotel Guests and potential members and future clients.
• To be able to perform a show round of The Three Graces spa according to appropriate guest journey as stated in the SOPs manual.
• To be able to explain the spa membership categories.
• To be able to answer an internal telephone enquiry and transfer calls.
• To be able to cover the Elite wellness reception desk for staff meal time breaks, meetings and in times of sickness.
• To be aware of the seasonal Three Graces spa treatment promotions, packages and retreats, benefits.
• To be able to work within your spa host team, adhere to therapist  guidance and follow instruction from the Head Receptionist
• To be adaptable and flexible within your working day, to assists within the Elite Wellness side of the spa according request of the Duty Manager.
• You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery. 
• To undertake any other ad-hoc duties relevant to the post, as and when required.
• To live the Grantley Hall Values everyday day without compromise.
• To enjoy your day and be passionate about providing five star customer service in the Three Graces Spa.

• The successful individual will be fit, hardworking, self-motivated and will present a professional persona in all circumstances.
• Has worked in a customer focus position before.
• Previous experience working in a spa is preferable.
• Excellent verbal and written communication skills required.
• Is computer literate or willing to learn.
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
• Experience of working within a team.
• A passion to ensure the Three Graces Spa is looking its best at all times.
• Enjoys being busy, with a variety of tasks to do without becoming stressed.

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of Chef de Rang vacancies to ensure our guests receive a five star service.

• To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall ensuring guest satisfaction. 
• To be fully knowledgeable about all menus, and capable of offering explanations when requested.
• Responsible for preparing your section to the highest standards, ensuring all tables are setup correctly, carrying out daily schedules, making sure checklists are completed in a timely manner.
• Doing checkbacks on guest’s tables and reporting to the line manager if there is any issues
• Enthusiastic, quick thinking, welcoming and always happy to help attitude.
• To assist in maintaining the tidiness and cleanliness of the restaurant and common areas.
• To make sure all standards are being delivered to the highest level.
• Communicate effectively at all levels.
• Ensure you always uphold the reputation of the restaurant and the company.
• To organise and assist all preparation needed prior to service.
• Responsible for supervising junior members of the team.

• Team player who loves to smile and interact with guests and team alike.
• Previous experience in a restaurant is key or to be a very keen learner.
• Be passionate about delivering the highest levels of service to our guests in an engaging way.
• Ability to work under pressure.
• Excellent verbal and written communication in English.
• Looking to progress and move forward within the industry.
• Enthusiastic and a love for food, wine and delivering high standards with a smile. 
• A great personality, with lots of charm, confidence and enthusiasm.
• Outstanding personal presentation, punctual and self-motivated.
• Excellent attention to detail.

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of Spa Therapists / Spa Receptionists to ensure our guests receive a five star service.

Benefits 

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

• To provide Spa therapies according to the chosen Product house and Three Graces protocol supported by your insurable qualifications to a Five Star customer service delivery level.
• To provide five star customer services to arriving and departing Day Spa, Hotel and Members spa guests from the Three Graces reception.  
• To be able to assist all Grantley Hall Guests visiting the Three Graces Spa with treatment information, contra-indication and special care guidance, whilst booking their treatments via the Leisure Club Booking system, Alacer and making any necessary amendments.
• To ensure each Day Spa, Hotel and Member guests has a bespoke experience according to their personal aims.
• To support the Head therapist and Head receptionist to achieve the Three Graces treatment and retail budget through providing five start treatments, recommending further treatments and homecare products to retail and cross selling the unique Elite Wellness facilities and sessions.

Key Responsibilities:

• Provide and ensure consistent professional treatments are completed in accordance with spa protocols and accepted certification practices.
• Effectively inform and educate our guests about specific wellness concerns.
• You will have a clear understanding of the health and safety and COSHH policies in line with offering Spa therapies and providing customer service on the reception desk.
• You will provide five star customer services according to the Three Graces Standards of Procedure.
• You will continually review your product house training manual and SOPs to ensure your treatment delivery is consistent with the Product house specification.
• You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery. 
• To be able to take, amend, cancel a Three Graces spa booking on Alacer 
• To be confident to provide the advertised treatments in the Three Graces spa brochure according to your qualification.
• To be confident to provide treatments for clients going through Cancer treatment and in remission according to the Natural Health School protocol, Harrogate.
• To be able to provide treatments for pregnant clients according to company protocol.
• To be able to describe all product house treatments listed on The Three Graces brochure, with benefits, contra-indications, special care adaptation.
• To perform all treatments within the treatment time published.
• To be able to maintain your treatment room cleanliness, hygiene and presentation as per The Three Graces protocol.
• To be able to advise clients after each treatment of appropriate home care routines, including a link to retailing a suitable product to enhance the benefits of their treatment on the day.
• To be able to explain to a client why their chosen treatment would not be suitable given their health care questionnaire information given and offer an alternative.
• To be able to set up a treatment room according to the treatments listed .
• To be able to Clean and close down your treatment room according to the SOP’s.
• To keep the salon stock room in an orderly, hygienic and tidy way.
• To assist the Head Therapist with stock takes, checking new orders, loading on Alacer and storing with stock rotation.
• To assist the Spa Host with the general tidiness and cleanliness of the Three Graces spa.
• To undertake any other ad-hoc duties relevant to the post, as and when required.
• To live the Grantley Hall Values everyday day without compromise

• The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
• To have a beauty qualification at NVQ Level 3, or equivalent is essential.
• To have manicure, pedicure and waxing qualification at NVQ 2, or equivalent.
• Previous experience working as a Therapist in a spa is essential.
• Excellent verbal and written communication skills required.
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
• Experience of working within a team.
• A passion to provide holistic and beauty therapies according to your specialisations to a five star spa service standard.
• A drive to learn new and innovative ways of working within a Five Star Spa for the benefits of the team’s health and fulfilling the customers bespoke Wellness aims.

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for an ELITE Head Personal Trainer to ensure our guests receive a five star service.

Benefits 

31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

• Deliver all business operational tasks and functions efficiently to a high standard without compromise.
• Comply with and maintain all Health & Safety of self and others in accordance with company Health & Safety policies and procedures.
• Attend all meetings and training as directed by the Director of ELITE Gym & Three Graces Spa and the ELITE Gym Manager.
• Complete all required online training annually as listed on Grantley Hall Portal (Flow).
• Ability and knowledge on how to operate all management software systems.
• Ability to report customer’s comments/feedback, passing on suggestions and dealing with or referring complaints immediately to relevant management in order to resolve matters without delay.
• Maintain current (in-date) and competent in skills required for this role.
• Clean, tidy and maintain high standards of cleanliness of all equipment and facilities to ensure the highest standard are achieved and maintained.
• Ensure ELITE Gym (including SPA pool) facilities are opened and secured during specified operating times.  This also includes daily walk rounds.  
• Provide a first class customer service and experience by interacting confidently, professionally in a courteous manner to ensure all clients’ needs are met.
• Conduct fitness assessments and testing to establish client’s fitness levels, skills and goals in order to design individual bespoke fitness programmes, using innovative and challenging exercises to keep clients interested, engaged and motivated.
• Ability to analyse key information relating to your client in order to design and implement effective individual personal training programmes and packages.
• Use your knowledge and skills to design, implement, monitor personal fitness programmes, and deliver products and packages expected of such a facility.
• Educate and advise clients on areas such as heart rate monitoring, recovery techniques, hydration strategies, injury prevention, overtraining and acclimatisation training.  
• Educate and advise your clients on how to reach their fitness and health goals.
• Regularly track, monitor and record your clients' training progress and provide feedback and programme adjustments where required to meet the client’s needs and goals.
• Conduct one-on-one or group fitness classes/sessions as and when required.
• Keeping up to date with the latest evidenced based fitness training techniques and best practise.
• Ability and experience to deliver performance and lifestyle analysis, advice and designing individual programmes based on data from performance monitoring equipment and systems.
• Knowledge and understanding of how to use/operate ELITE Gym’s specialist equipment including; whole body cryotherapy, medistream aqua massage, underwater treadmill, altitude training facilities, VO2 Max testing equipment and methods.
• Knowledge and understanding of pool and plant room facilities, training and operation.
• Knowledge and understanding of rota management and implementation for all ELITE team members and external specialists.
  Assist with membership retention strategies for existing clients.
• Mentor and guide the junior, less experienced PT’s (Coaches) in order to develop their knowledge and skills. 
• To carry out any other duties which fall within the broad spirit, scope and purpose of this job description.

Essential

• Level 3 or above Certified Personal Trainer Qualification
• REPs level 3 or above, or equivalent...accreditation 
• Strong Leadership skills
• Excellent written and oral communication skills
• Excellent interpersonal and customer service skills
• Excellent time keeping and organisational skills

Desirable

• Proven experience of working performance enhancing equipment
• Pool and plant training (Training provided)
• First Aid (Training provided)
• Knowledge and understanding on the use of specialist equipment provided at ELITE Gym including; whole body cryotherapy chamber, medistream aqua massage, underwater treadmill, altitude training facilities, VO2 Max testing equipment and methods (Training provided).
• Required Attributes
• High levels of enthusiasm and drive
• Ability to inspire and mentor
• Proficient and flexible
• Friendly and outgoing personality
• Problem solving and stress management skills
• The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of Evening Maids to ensure our guests receive a five star service.

Benefits

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

• Adhere to the procedures and methods laid down in the Standards of Performance Manual for servicing and maintaining guest areas
• Keep strictly to the times allocated for each room so service is giving whilst guest is at dinner, Observe and note all DND signs, if service is refused ensure guests still have all the they need to be comfortable and replenish any requests
• Refresh and tidy public area bathrooms and lounges where required
• Deliver guests laundry if required, keeping to the presentation guidelines
• Launder and act as valet for any guests clothing requests
• Keep equipment in good working order, following health and safety procedures when in use and store items in the appropriate manner
• Secure all housekeeping areas and return all keys to the main reception for overnight storage
• Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and ensure that store areas are kept clean and hazard free. Be considerate of other team members
• Arriving punctuality for the start of shift so team briefs and training can be carried out
• Report to your housekeeper on duty any special requests given to you by guests directly, so these preferences can be noted
• Always follow all health and safety procedures and follow all security measures
• Follow procedures for the storing and movement of clean and dirty linens
• Follow the health and safety procedures for linens soiled by bodily fluids etc to protect other team members and raise awareness
• Report any guest induced damage to your supervisor as soon as possible
• Report any maintenance issues you observe to your supervisor or directly to maintenance or duty manager
• Handle and remove rubbish in accordance to guidelines
• Report and store lost property found in accordance to company guidelines
• Attend training courses when required
• Ensure you follow all timekeeping procedures and follow policy regarding notification of absence
• Support your fellow team members
• Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting 
• Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
• Ensure that requests by HOD and other Senior Management members are completed.
• Notify Head of Department or General Manager in the event of absence from work for whatever reason.
• Wear and maintain the uniform provided
• To know and live Grantley Hall’s values every day without compromise. 
• Any other reasonable duties that may be requested 

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for number of House Porters to ensure our guests receive a five star service.

Benefits 

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

• Adhere to the procedures and methods laid down in the Standards of Performance manual
• Keep equipment in good working order, follow health and safety procedures when in use and store items in the appropriate manner
• Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and en-sure that store areas are kept clean and hazard free. Be considerate of other team members
• Ensure you conduct your role within the timing guidelines set down daily by your supervisor so other departmental needs are met at the appropriate time
• Always conduct your role in compliance with the risk assessment training for manual handling
• Arrive punctually for the start of shift so team briefs and training can be carried out
• Always follow all health and safety procedures and follow all security measures
• Follow procedures for the storing and movement of clean and dirty linens, report any issues to the laundry manager
• Follow the health and safety procedures for linens soiled by bodily fluids etc to protect other team members and raise awareness
• Report any linens damaged to your supervisor as soon as possible, section out and log for required re-pair
• Report any maintenance issues you observe to your supervisor or directly to maintenance on the Ansa phone so there is no delay to the guest arrival time
• Handle and remove rubbish in accordance to guidelines
• Report and store lost property found in accordance to company guidelines
• Attend training courses when required
• Ensure you follow all timekeeping procedures and follow policy regarding notification of absence
• Support your fellow team members
• Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting 
• Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
• Ensure that requests by HOD and other Senior Management members are completed with regard to your role.
• Notify Head of Department or duty housekeeper in the event of absence from work for whatever reason.
• Wear and maintain the uniform provided
• To know and live Grantley Hall’s values every day without compromise. 
• Any other reasonable duties that may be requested

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of Laundry Assistants to ensure our guests receive a five star service.

Benefits 

31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

• Adhere to the procedures and methods laid down in the Standards of Performance Manual
• Assist in the organisation all linens, the rotation of, the storing of and the stocktaking of prioritising departmental linens in accordance with function
• Being aware of function timings and dates from the diary to be proactive in ensuring supplies to food and beverage outlets
• To keep a consistent supply to the spa of towels, therapist items and robes, keeping a consistent check on levels.
• Assist in the organisation of all distribution and collection of clean and dirty linen and uniforms.
• Assist with the cleaning of guest laundry within the company guidelines and the sending and delivery of guest or staff dry cleaning
• Assist with laundering of staff uniform and the distribution of items to existing and new staff
• Repair of uniforms and guest linens, duvet covers, robes etc
• Act as guest valet throughout the time on duty, pressing of suits or meeting any light laundering requests.
• possible dealing of wedding dress steaming but only after disclaimer agreement has been obtained.
• Assist with the monthly stocktake and complete appropriate paperwork.
• Assist in the ordering of laundry materials
• Responsibility for checking machinery and equipment for faults and report any defects to the maintenance department in the accepted manner or to the laundry machine provider for service calls
• Responsibility for ensuring that procedures are in place and are followed to maintain a safe and clean working environment.
• Operating a clean for dirty laundry service for staff linens and keeping records of transactions when and by 
• Be aware of guest and hotel security always and ensure all cupboards and storage areas are kept locked after completion of bedrooms
• Attend training sessions as required.
• Be aware of individual responsibilities under the Health and Safety at Work Act and ensure safe working methods are always followed
• Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
• Ensure that requests by HOD and other Senior Management members are completed.
• Notify Head of Department or General Manager in the event of absence from work for whatever reason.
• Wear and maintain the uniform provided
• To know and live Grantley Hall’s values every day without compromise. 
• Any other duties that may be requested

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a Laundry Supervisor to ensure our guests receive a five star service.

• Adhere to the procedures and methods laid down in the Standards of Performance Manual
• Assisting the Housekeeper with the ongoing training programme for the Department and maintaining records
• Training of staff to assist in the laundry when required to meet standards and health and safety remits
• Assist in the organisation all linens, the rotation of, the storing of and the stocktaking of prioritising departmental linens in accordance with function
• Being aware of function timings and dates from the diary to be proactive in ensuring supplies to food and beverage outlets
• To keep a consistent supply to the spa of towels , therapist items and robes , keeping a consistent check on levels
• Assist in the organisation of all distribution and collection of clean and dirty linen and uniforms.
• Responsible for the cleaning of guest laundry within the company guidelines and the sending and delivery of guest or staff dry cleaning
• Responsible for the laundering of staff uniform and the distribution of items to existing and new staff
• Repair of uniforms and guests linens, duvet covers, robes etc
• Act as guest valet throughout the time on duty, pressing of suits or meeting any light laundering requests.
• possible dealing of wedding dress steaming but only after disclaimer agreement has been obtained.
• Conduct the monthly stocktake and complete appropriate paperwork.
• Assist in the ordering of laundry materials
• Responsibility for checking machinery and equipment for faults and report any defects to the maintenance department in the accepted manner or to the laundry machine provider for service calls
• Responsibility for ensuring that procedures are in place and are followed to maintain a safe and clean working environment.
• Operating a clean for dirty laundry service for staff linens and keeping records of transactions when and by 
• Be aware of guest and hotel security always and ensure all cupboards and storage areas are kept locked after completion of bedrooms
• Attend training sessions as required.
• Be aware of individual responsibilities under the Health and Safety at Work Act and ensure safe working methods are always followed
• Assist when required Health and Safety training on an ongoing basis with the department according to the Legal Compliance’s
• Ensure that all COSHH sheets are up to date and the department have read them, fully understand and are fully aware for the laundry area.
• Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
• Ensure that requests by HOD and other Senior Management members are completed.
• Notify Head of Department or General Manager in the event of absence from work for whatever reason.
• Wear and maintain the uniform provided
• To know and live Grantley Hall’s values every day without compromise. 
• Any other duties that may be requested

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for Public Area Cleaner to ensure our guests receive a five star service.

• Adhere to the procedures and methods laid down in the Standards of Performance Manual for servicing and maintaining guest areas
• Follow any special instructions given by the daily supervisors with regarding special duties and have and check daily the function sheets and diary so that you are aware of timings for use of areas , Ensure tasks are completed prior to guest arrival times or opening times 
• Keep equipment in good working order, following health and safety procedures when in use and store items in the appropriate manner
• Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and ensure that store areas are kept clean and hazard free. Be considerate of other team members
• Arriving punctuality for the start of shift so team briefs and training can be carried out
• Report to your housekeeper on duty any special requests given to you by guests directly, so these preferences can be noted
• Always follow all health and safety procedures and follow all security measures
• Report any guest induced damage to your supervisor as soon as possible
• Report any maintenance issues you observe to your supervisor or directly to maintenance on the Ansa phone so there is no delay to the guest arrival time
• Handle and remove rubbish in accordance to guidelines
• Follow manual handling instructions
• Report and store lost property found in accordance to company guidelines
• Attend training courses when required
• Ensure you follow all timekeeping procedures and follow policy regarding notification of absence
• Support your fellow team members
• Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting 
• Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
• Ensure that requests by HOD and other Senior Management members are completed.
• Notify Head of Department or General Manager in the event of absence from work for whatever reason.
• Wear and maintain the uniform provided
• To know and live Grantley Hall’s values every day without compromise. 
• Any other reasonable duties that may be requested

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of Room Attendants to ensure our guests receive a five star service.

Benefits

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

• Adhere to the procedures and methods laid down in the Standards of Performance Manual for servicing and maintaining guest areas
• Keep equipment in good working order, following health and safety procedures when in use and store items in the appropriate manner
• Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and ensure that store areas are kept clean and hazard free. Be considerate of other team members
• Arriving punctuality for the start of shift so team briefs and training can be carried out
• Report to your housekeeper on duty any special requests given to you by guests directly, so these preferences can be noted
• Always follow all health and safety procedures and follow all security measures
• Follow procedures for the storing and movement of clean and dirty linens
• Follow the health and safety procedures for linens soiled by bodily fluids etc to protect other team members and raise awareness
• Report any guest induced damage to your supervisor as soon as possible
• Report any maintenance issues you observe to your supervisor or directly to maintenance on the Ansa phone so there is no delay to the guest arrival time
• Handle and remove rubbish in accordance to guidelines
• Report and store lost property found in accordance to company guidelines
• Attend training courses when required
• Ensure you follow all timekeeping procedures and follow policy regarding notification of absence
• Support your fellow team members
• Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting
• Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
• Ensure that requests by HOD and other Senior Management members are completed.
• Notify Head of Department or General Manager in the event of absence from work for whatever reason.
• Wear and maintain the uniform provided
• To know and live Grantley Hall’s values every day without compromise. 
• Any other reasonable duties that may be requested

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of Commis / Waiters to join our team, to ensure our guests receive a five star service.

• To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall.
• To operate the pass with maximum efficiency and cleanliness.
• To assist with all cleaning and service within the restaurant.
• To take complete responsibility of your working area.
• Communicate effectively with the kitchen and senior staff.
• To ensure you always uphold the reputation of the restaurant.
• To organise and assist all preparation needed prior to service.
• Preparing the restaurant mise-en-place.
• Efficiently complete tasks on checklists.

• Team player who love to smile and interact with guests and team alike.
• Previous experience in a restaurant is key or very keen learner.
• Be passionate about delivering the highest levels of service to our guests in an engaging way.
• Ability to work under pressure.
• Excellent verbal and written communication in English.
• Looking to progress and move forward within the industry.
• Enthusiastic and a love for food, wine and delivering high standards with a smile. 
• A great personality, with lots of charm, confidence and enthusiasm.
• Outstanding personal presentation, punctual and self-motivated.
• Excellent attention to detail.

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE performance centre, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of Commis Chefs to assist with the smooth running of a section in one of our 5 star kitchens. 

Benefits 

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform, use of team gym and uniform, team accommodation for eligble roles.  

• To assist the head chef in the day to day running of the kitchen.
• To work to safe and legal practices.
• To ensure the high standards are kept at all times.
• To ensure all products entering and leaving the kitchens are to the set Grantley standards.
• To work with the team to set SOP's. 
• To track, replenish and keep in date order the stock holding.
• To be pro-active in all actions and tasks set for you. 

• The successful individual will be willing to learn, self motivated and present a professional persona in all circumstances. 
• Have a passion for food and cooking.
• Have excellent time keeping skills. 

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE performance centre, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

We are looking for a Bar Manager to join the Grantley Hall team, to present and provide a consistent, efficient and friendly service standard through your team members, ensuring guest expectations are met and surpassed in our Norton Bar. Norton Bar and Courtyard displays the epitome of our rich heritage; blending detailed original oak panelling with modern opulence.

Benefits  

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, Simply Healthcare cash plan, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

To undertake operational management of the department, ensuring that:

• That all food, beverage and tobacco service procedures are as detailed per service standard and that all team members carry them out in a professional, courteous and efficient manner. Ensuring that the S.O.P. is updated and utilised.
• That all necessary equipment and mis en place is prepared for service, and that any shortcomings are addressed. To ensure that appropriate documentation in relevance to requisitions are adhered to.
• That all cleaning duties and best hygiene practices are monitored and adhered to.
• That all relevant documentation and recording is kept up to date and accurate. 
• Personal administration is kept updated.
• To ensure that all team members are fully trained to use the point of sale system and that relevant billing procedures and payments are fulfilled and controlled
• That any functions which you are required to over see are organised as per SOP and are carried out professionally.
• To promptly meet, greet and seat guests within the lounge operation and to provide a friendly, courteous and professional service at all times. 
• To take guest orders as per requirement to the business levels, ensuring that a thorough knowledge of all products offered are known by yourself and your Team.
• To conduct on the job training as per requirement, as well as team briefings ensuring your team are aware of any issues within the hotel as well as special guests. To plan, carry out, record and evaluate training sessions within your department in consultation with the Food and Beverage Manager.
• To maintain effective lines of communication with all departments to ensure the smooth running of your department. (Checking function sheets making sure you have guests requirements available) 
• To assist in the selection and recruitment of team members as required.
• To liaise with the Personnel and Restaurant Manager regarding recruitment issues. 
• To ensure that every opportunity is used to up sell additional services and products to increase revenue for the department and the rest of the hotel.

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for multiple Hotel Porters to ensure our guests receive a five star service.

Benefits

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

• Giving guests a warm greeting when checking in to the hotel, offering help where needed to every guest.
• Park and retrieve guest cars as appropriate, securing the keys behind reception/in the concierge safe.
• Have a varied knowledge of the area, schedule arrangements for hotel guests such as carriages, reservations, route planning.
• Moving furniture and setting up rooms for events, ensuring the hotels 5 star standards are met.
• Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and dust free throughout.
• Maintain that the appearance, cleanliness and safety standards are adhered to.
• Assist in other areas of the hotel when needed.
• Ensuring that you are staying proactive during less demanding periods.
• Ensure all guests needs are met if not exceeded.
• Ensuring you are meeting procedure guidelines.
• Must possess a polite phone etiquette and communication skills.
• Must have impeccable grooming standards.
• Report any complaints or issues to the concierge or front office manager.

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for Cocktail Waiters in Norton Bar, to ensure our guests receive a five star service.

• Delivering the Fletchers Restaurant & Bar concept and ethos to the required five-star standards outlined in the Procedure Guidelines.
• Be able to competently set-up, maintain the operation of the bars during service.
• To inspire and motivate your peers to deliver outstanding customer service.
• Responsible for cash and stock security.    
• To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall present and future.
• Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
• Complete all compulsory training and development provided by the GH Academy and G.A.P
• To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
• To provide clear and concise handovers to your team between shifts.
• To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
• Carry out the set up and breakdown of the bar.
• Serving customers directly and be able to convey GH values throughout their stay.
• Escalate any complaints to Management or supervisors
• To work with the restaurant and bar team to ensure food and beverage is delivered in line with our 5-star service.
• Report any unsavory or loud guests to management for them to deal with.

• To have outstanding customer service skills.   
• To be presentable and smart in appearance at all times.
• To treat guests and team members with respect.
• To have a passion about making drinks and learning the art of mixology and love to make cocktails.
• All new guests get a friendly greeting, all leaving ones get a sincere goodbye.
• To make sure every time you interact with a guest you are friendly and talkative, even under pressure.
• To enjoy going the extra mile for guests, in providing them an enjoyable experience.
• To ensure that you follow the challenge 25 policy strictly.
• When time allows you should be able to enjoy chat with your guests and enjoy yourself.
• To ensure a welcoming and atmospheric ambience.
• To ensure areas are clean and tidy at all times.
• To deal with or escalate customer complaints immediately and effectively by following the correct procedures.

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for multiple Kitchen Porters to ensure our guests receive a five star service.

• Carrying out basic cleaning tasks as fast as possible.
• Collecting and washing up pots and pans.
• Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.
• Ensuring the storeroom remains organised.
• Making sure work surfaces, floors and walls are always clean and sanitised.
• Cleaning dishes manually and by using the dishwasher.
• Supporting in basic food preparation.
• Washing pots, pans and any other kitchen equipment’s.
• Hold the kitchen work areas in accordance with HACCP regulations.
• Responsible for maintaining the hygiene of the main catering areas to enable the delivery of high standard catering services in adherence with all health & safety/food safety regulations and best practice.

• Ability to work under pressure.
• Be able to work safely in a busy environment. 
• Can accurately follow instructions.
• Knowledge of the hospitality industry.
• Excellent verbal communication skills.
• Able to perform well and remain professional whilst under pressure
• Able to work unsupervised.
• Physically fit and able to lift safely heavy weights.

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for multiple Night Porters to ensure our guests receive a five star service.

Benefits

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

• To ensure all guests are cared for during the night
• To ensure the hotels cleanliness and standards are adhered to throughout the night, carrying out imperative walk arounds to ensure the hotel is secure.
• To report any issues take the appropriate action, notifying the Operations Manager and Duty Manager
• To assist every department to ensure the standards and quality of Grantley Hall are adhered to.
• To ensure guests are greeted correctly upon arrival, registered fully and are escorted to their rooms, explaining the location of all the facilities in the hotel. To ensure that the luggage is delivered swiftly to the rooms.
• To liase with Reception, Housemen and Housekeeping with arrivals and departures.
• In the absence of the General Manager, Directors and Operations Manager meet all VIP’s on their arrival and ensure that their needs are satisfied. If they are not met, ensure that they are contacted on their day of arrival.
• To take reservation calls when necessary, managing room availability and ensuring maximum occupancy and revenue.
• To ensure that all conference rooms are set up to the correct standard as outlined in the SOP manual by the correct time. To look after all delegates, ensuring rooms are serviced, clean, equipment provided and meals organised.
• To attend training courses and meetings as required
• To be flexible in one’s duty and to carry out additional tasks when requested and when the business demands. To complete any projects assigned by Senior Management
• To ensure the company’s Health & Safety policy and fire procedures are adhered to at all times.
• To know and live Grantley Hall’s values every day without compromise
• Any other duties, deemed necessary 

Magical | Respectful | Innovative | Passionate | Consistent

• To deputise for the Operations Manager in his/her absence.
• To ensure through effective supervision that all front of house and back of house departments are fully operational and fully staffed.
• To report any issues and recommend appropriate action taken to the Operations Manager
• Introducing changes as necessary following company procedures and to be responsible for monitoring these changes to ensure effectiveness.
• To assist every department to ensure the standards and quality of Grantley Hall are adhered to.
• To ensure guests are greeted correctly upon arrival, checked in and escorted to their rooms.
• To ensure that the luggage is delivered swiftly to the rooms
• To liase with Reception, Housemen and Housekeeping with arrivals and departures.
• In the absence of the Managing Director, General Manager or the Operations Manager meet all VIP’s on their arrival and ensure that their needs are satisfied. If they are not met, ensure that they are contacted on their day of arrival.
• To take reservation calls when necessary, managing room availability and ensuring maximum occupancy and revenue.
• To ensure that all conference rooms are set up to the correct standard as outlined in the SOP manual by the correct time. To look after all delegates, ensuring rooms are serviced, clean, equipment provided and meals organised.
• To ensure any maintenance issues are resolved and fixed as promptly as possible
• To ensure all equipment functions correctly and deal with faults immediately
• To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation and company/hotel policies and procedures.
• To attend training courses and meetings as required
• To ensure all staff are adhering to all rules and regulations and are on time wearing the correct uniform
• To be flexible in one’s duty and to carry out additional tasks when requested and when the business demands.
• To complete any projects assigned by Senior Management
• To ensure the company’s Health & Safety policy and fire procedures are adhered to at all times, making staff aware of their responsibilities
• To know and live Grantley Hall’s values every day without compromise
• Any other duties, deemed necessary

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have a number of exciting opportunities for a Concierge team to ensure our guests receive a five star service.


Benefits

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform, use of team gym and uniform and live in accommodation for eligible roles. 

• Giving guests a warm greeting when checking in to the hotel, offering help where needed to every guest.
• Greeting VIP’s into the hotel by name and ensuring luggage is immediately to their rooms.
• Park and retrieve guest cars as appropriate, securing the keys behind reception/in the concierge safe.
• Have a varied knowledge of the area, schedule arrangements for hotel guests such as carriages, reservations, route planning.
• Moving furniture and setting up rooms for events, ensuring the hotels 5 star standards are met.
• Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and dust free throughout.
• Maintain that the appearance, cleanliness and safety standards are adhered to.
• Assist in other areas of the hotel when needed.
• Delegate tasks and managing the hotel porters, ensuring they are being proactive, helping other areas of the hotel where necessary.
• Ensure all guests needs are exceeded.
• Respond to guest requests, providing an in depth knowledge, efficient and helpful information promptly.
• Ensuring all hotel porters are meeting procedure guidelines and saving budget where necessary.
• Must possess strong sales skills, polite phone etiquette and communication skills.
• Must have impeccable grooming standards.
• Report any complaints or issues to the Front Office Manager.

• Handle incoming room, restaurant and spa booking enquiries to company standard.
• To convert all incoming enquiries to agreed targets in order to generate maximum revenue.
• To accurately input all reservations into the relevant system and send confirmations to the guest using the agreed company standards.
• Coordinate guest stays, offering additional services and packages, noting guest requests and building profile preferences.
• Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition.
• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
• To handle small group bookings as required, liaising with the group booker to agree all details.
• To be able to work both independently and as part of a team to ensure all daily processes are completed.
• To be able to handle credit card and BACS payments to company standard.
• To demonstrate strong sales skills and the ability to convert enquiries into sales and to upsell additional facilities and items to further increase the revenue generated for Grantley Hall.
• To live the Grantley Hall Values everyday day without compromise.
• To be able to meet and conduct appointments and showrounds with guests as required.
• To be able to support the reception team when busy with basic reception duties such as check-in and check-out.
• To be fully conversant with the hotel booking system, Alacer, and to ensure that all activities are carried out to company standard and ensure no element of a guest booking is overlooked.
• To be creative and innovative in your approach to customer service to ensure all guest requirements are met and expectations exceeded. 
• To be prepared to represent Grantley Hall at external events, when requested, and to be a positive ambassador for the brand at all times. 
• To complete any other tasks as reasonably requested by the Reservations Manager, DOSM or General Manager. 

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for multiple Telephonist to ensure our guests receive a five star service.

• Handle incoming room, restaurant and spa booking telephone enquiries to company standard.
• To be able to accurately input reservations into the relevant system and send confirmations to the guest using the agreed company standards.
• To take and transfer any external calls that are coming in.
• To handle all brochure requests
• To action emails that come to the hotel’s generic email address.
• Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition.
• To log and process all guest requests
• To live the Grantley Hall Values everyday day
• To be able to support the reception team when busy with basic reception duties such as check-in and check-out.
• To be creative and innovative in your approach to customer service to ensure all guest re-quirements are met and expectations exceeded.
• To complete any other tasks as reasonably requested by the Reservations Manager, DOSM or General Manager.

As well as having a desire to learn and an enthusiasm for the role and full training will be given. The successful applicant will have/had:

• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous.
• Excellent customer service skills and ability to build a rapport with guests
• Have a professional and friendly telephone manner
• Excellent communication skills
• Immaculate personal presentation
• Shows pro-active approach to guests and duties
• Great attention to detail
• Have a positive attitude 
• Be a great team player
• MS Office knowledge