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Working for Grantley Hall is a not just a job; it’s looking forward to coming to work with a friendly and supportive network of people every day; it’s working hard to achieve and exceed your own personal expectations day in, day out. If you’d like to work towards a 5 star career in a luxury 5 star hotel and wellness retreat, take a look at our current vacancies and take that next step to success now.
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE performance centre, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of Commis Chefs to assist with the smooth running of a section in one of our 5 star kitchens. 


Benefits 

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform, use of team gym and uniform, team accommodation for eligble roles.  

Key Responsibilities
  • To assist the head chef in the day to day running of the kitchen.
  • To work to safe and legal practices.
  • To ensure the high standards are kept at all times.
  • To ensure all products entering and leaving the kitchens are to the set Grantley standards.
  • To work with the team to set SOP's. 
  • To track, replenish and keep in date order the stock holding.
  • To be pro-active in all actions and tasks set for you. 
Desirable Candidate
  • The successful individual will be willing to learn, self motivated and present a professional persona in all circumstances. 
  • Have a passion for food and cooking.
  • Have excellent time keeping skills. 
Overview
Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is will open in July 2019, we have an exciting opportunity for multiple Security Officers to ensure our guests receive a five star service.

Benefits
• 31 days annual leave (including bank holidays) increasing with service,
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing
We are proud to be accredited by The Workplace Wellbeing Charter.
• We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
• We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
• We are proud to be a mindful employer and we have mental health first aiders on site.
• We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
• We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

Grantley Academy
The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.
Key Responsibilities
  • To assist and welcome guests as they arrive at Grantley Hall
  • To ensure and maintain the security of Grantley Hall and the grounds that it sits with using CCTV systems
  • Investigating and reporting anything which could compromise the security of Grantley Hall
  • Reporting any issues by notifying Duty Manager
  • To assist other departments, as required, to ensure the standards and quality of Grantley Hall are adhered to
  • To attend training courses and meetings as required
  • To be flexible in one’s duty and to carry out additional tasks when requested and when the business demands. To complete any projects assigned by Senior Management
  • To ensure the company’s Health & Safety policy and fire procedures are adhered to at all times.
  • To know and live Grantley Hall’s values every day without compromise
  • Any other duties, deemed necessary
Desirable Candidate
Overview
Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Magical | Respectful | Innovative | Passionate | Consistent
We have a number of exciting opportunities for a Concierge team to ensure our guests receive a five star service.

https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

Benefits
• 31 days annual leave (including bank holidays) increasing with service,
• Modern and spacious live in accommondation for eligible roles.
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing
We are proud to be accredited by The Workplace Wellbeing Charter.
• We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
• We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
• We are proud to be a mindful employer and we have mental health first aiders on site.
• We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
• We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

Grantley Academy
The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.
Key Responsibilities
  • To assist the Conference and Banqueting Manager in the day to day running of the venue and department.
  • To ensure the whole team is working to safe and legal practices.
  • To ensure the training and standards are kept at all times.
  • To ensure the staffing levels are kept to the correct business levels.
  • To ensure all products served to and/or provided for the guest to the set Grantley standards.
  • To uphold the team SOP’s given to you.
  • To ensure stock holding is tracked, replenished and kept in order.
  • To be pro-active with customer comments and complaints.
  • To be aware of up to date modern trends and be “industry aware”.
  • To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
Desirable Candidate
  • The successful individual will be confident, self-motivated and present a professional persona in all circumstances.
  • Have a high level of creativity and reliability.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Previous experience in a Food and Beverage setting is essential.
  • Knowledge and understanding of Delphi would be advantageous.
  • Knowledge and proven experience of bar work would be beneficial.
  • A flexible approach to work is required given the start up nature of the business.
  • Held a similar position within a quality graded establishment.
  • Can produce a number of quality references.

STRICTLY NO AGENCIES
Overview

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

We have an exciting opportunity for ELITE Gym Personal Trainer (Coach) to ensure our guests receive a five star service.

 Benefits

• 31 days annual leave (including bank holidays) increasing with service,
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well as team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing  

 We are proud to be accredited by The Workplace Wellbeing Charter.
• We encourage a balanced diet by offering complimentary meals whilst on duty.

• We are proud to be a mindful employer and we have mental health first aiders on site. 
• We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
• We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.


Key Responsibilities
  • Deliver all business operational tasks and functions efficiently to a high standard without compromise.
  • Comply with and maintain all Health & Safety of self and others in accordance with company Health & Safety policies and procedures.
  • Attend all meetings and training as directed by Director of ELITE and ELITE Gym Manager. 
  • Complete all required online training annually as listed on Grantley Hall Portal (Flow).
  • Report customer’s comments/feedback, passing on suggestions and dealing with or referring complaints immediately to relevant management in order to resolve matters without delay.
  • Maintain current (in-date) and competent in skills required for this role.
  • Clean, tidy and maintain high standards of cleanliness of all equipment and facilities to ensure the highest standard are achieved and maintained.
  • Ensure ELITE Gym (including spa pool) facilities are opened and secured during specified operating times.  This also includes daily walk rounds.    
  • Provide a first class customer service and experience by interacting confidently, professionally in a courteous manner to ensure all clients’ needs are met.
  • Conduct fitness assessments and testing to establish client’s fitness levels, skills and goals in order to design individual bespoke fitness programmes, using innovative and challenging exercises to keep clients interested, engaged and motivated.
  • Conduct one-on-one or group fitness classes/sessions as and when required.
  • Keeping up to date with the latest evidenced based fitness training techniques and best practice.
  • Undertake training so that you understand how to use/operate ELITE Gym’s specialist equipment including; whole body cryotherapy, medistream aqua massage, underwater treadmill, altitude training facilities, VO2 Max testing equipment and methods.
  • Knowledge and understanding of pool and plant room facilities, training and operation.
  • To carry out any other duties which fall within the broad spirit, scope and purpose of this job description.

Desirable Candidate

Essential

  • REPs Level 2 or above, or equivalent...accreditation certificate
  • Excellent written and oral communication skills
  • Excellent interpersonal and customer service skills
  • Excellent time keeping and organisational skills

Desirable

  • Pool and plant training (Training provided)
  • First Aid (Training provided)

Attributes

  • Ability to inspire and motivate our clients
  • Ability to deliver a high level of customer care
  • High levels of enthusiasm and drive
  • Have a friendly and outgoing personality

Overview

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

We have an exciting opportunity for multiple Kitchen Porters in Fletchers Restaurant.

Benefits

  • 31 days annual leave (including bank holidays) increasing with service
  • Modern and spacious live in accommodation for eligible roles.
  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
  • Increased maternity and paternity leave with length of service.
  • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
  • Pension - Eligible team members will benefit from a NEST pension scheme.
  • 24/7 team assistant line.
  • Complimentary nutritious meal when on duty.
  • Team Member of the Month Awards.
  • Refer a Friend Award.
  • All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing

  • We are proud to be accredited by The Workplace Wellbeing Charter.
  • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
  • We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
  • We are proud to be a mindful employer and we have mental health first aiders on site. 
  • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
  • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 


Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

Key Responsibilities
  • Carrying out basic cleaning tasks as fast as possible.
  • Collecting and washing up pots and pans.
  • Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.
  • Ensuring the storeroom remains organised.
  • Making sure work surfaces, floors and walls are always clean and sanitised.
  • Cleaning dishes manually and by using the dishwasher.
  • Supporting in basic food preparation.
  • Washing pots, pans and any other kitchen equipment’s.
  • Hold the kitchen work areas in accordance with HACCP regulations.
  • Responsible for maintaining the hygiene of the main catering areas to enable the delivery of high standard catering services in adherence with all health & safety/food safety regulations and best practice.
Desirable Candidate
  • Ability to work under pressure.
  • Be able to work safely in a busy environment. 
  • Can accurately follow instructions.
  • Knowledge of the hospitality industry.
  • Excellent verbal communication skills.
  • Able to perform well and remain professional whilst under pressure
  • Able to work unsupervised.
  • Physically fit and able to lift safely heavy weights.
Overview

Grantley Hall is an exclusive, five-star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city center style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Magical | Respectful | Innovative | Passionate | Consistent

We have an exciting opportunity for multiple Fletchers Restaurant - Host to ensure our guests receive a five star service.

https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

Benefits

  • 31 days annual leave (including bank holidays) increasing with service
  • Modern and spacious live in accommodation for eligible roles.
  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
  • Increased maternity and paternity leave with length of service.
  • We celebrate success. With a summer party, winter awards ceremony as well team events and incentive throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
  • Pension - Eligible team members will benefit from a NEST pension scheme.
  • 24/7 team assistant line.
  • Complimentary nutritious meal when on duty.
  • Team Member of the Month Awards.
  • Refer a Friend Award.
  • All team members will be issued with a bespoke Grantley Hall uniform.

Wellbeing

We are proud to be accredited by The Workplace Wellbeing Charter.

  • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
  • We encourage a balanced diet by offering complimentary balanced meals whilst on duty
  • We are proud to be a mindful employer and we have mental health first aiders on site.
  • We regularly hold health and well-being events to ensure we are supporting you and your goals ac-cordingly.
  • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individuals’ requirements.
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a five-star career at a five-star hotel.

Key Responsibilities
Take table reservations for internal & external over the phone

Input correctly the reservations into the restaurants booking system

Greet customers as they step into the hotel facility

Provide helpful and inviting environment for guests

Answer questions asked by guests accurately

Constantly remind servers of guests waiting

Estimate wait times for guests

Monitor guest waiting list

Provide a menu for customers and explain the specials or allergens

Regularly check the reservation book for next meal reservations

Ensure that guests are being attended to
Escort guests to their seats, provide them with a clean and correct menu

Schedule reservations in advance for guest

Ensure that all guests requirement are met in a timely manner
Introduce guests to their servers

Make contact with guests as they leave, help them with their coats and bid them goodbye

Constantly, liaise with the Restaurant Manager and Head Chef
Desirable Candidate
  • Good management skills
  • Good organizational skills
  • Strong customer skills
  • Ability to be flexible and to multitask
  • Possess enthusiastic spirit
  • A friendly and an outgoing disposition
  • Smart and energetic personality
  • Ability to communicate effectively
  • Previous experience in related industry or similar role
  • Ability to cope with challenging situations
  • Ability to put smiles on people’s faces
  • Ability to work as part of a team
  • Possess interpersonal and problem-solving skills
Overview

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Magical | Respectful | Innovative | Passionate | Consistent

Benefits:

      • 31 days annual leave (including bank holidays) increasing with service,
      • Modern and spacious live in accommodation for eligible roles. 
       Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online                   purchases. 
      • Increased maternity and paternity leave with length of service.
      • We celebrate success with a summer party, winter awards ceremony as well team events and incentives throughout the year                    we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
      • Pension - Eligible team members will benefit from a NEST pension scheme.
      • 24/7 team assistant line.
      • Complimentary nutritious meal when on duty.
      • Team Member of the Month Awards.
      • Refer a Friend Award.
      • All team members will be issued with a bespoke Grantley Hall uniform.

Wellbeing:

  • We are proud to be accredited by The Workplace Wellbeing Charter.
  • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
  • We encourage a balanced diet by offering complimentary balanced meals whilst on duty.
  • We are proud to be a mindful employer and we have mental health first aiders on site.
  • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
  • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

Grantley Academy:
The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

Key Responsibilities
  • To ensure the amenities in the changing rooms of Three Graces and Elite wellness and washroom areas within are beyond ½ full.
  • To ensure all bins within the Three Graces and Elite Wellness area are emptied regularly.
  • To ensure the Three Graces reception and Elite Wellness are clear of crockery, water cups and magazines are tidy and in good condition.
  • To liaise with the housekeeping and laundry team on maintenance issues, heavy duty cleaning needed above and beyond the evening/early morning cleaning from housekeeping.
  • To liaise with Gym manager on low stock of water bottles, cleaning materials, poolside flip flops and wet swim wear bags.
  • To liaise with Spa Therapies manager on any low stock of amenities, shampoo, conditioner, shower gel and body lotion, cotton wool, sanitary items for changing rooms and wash rooms.
  • To support the Spa therapist with any treatment prep such as Poultices, towel provision, stock room deep clean, shower deep clean.
  • To be able to assist the Spa Lounge staff with refreshments pool side or spa terrace.
  • To be able to take an order for a poolside refreshment from spa lounge.
  • To be able to use the spa lounge food and beverage till/computer to check guest rooms, names, place an order to kitchen and put through drinks, cakes.
  • To make barista style coffee on demand if spa lounge busy.
  • To be able to explain the Three Graces Spa philosophy, link to the Three Graces to customers.
  • To be able to explain the Elite Wellness philosophy and list fitness and diagnostics sessions and equipment available to use to customers.
  • To understand the benefits of Wellness, Mindfulness, yoga, appropriate nutrition, exercises relaxation and how to explain to clients.
  • To  know the definition of  to a  Five star Bubble standard
  • To be fit and healthy and maintain a balanced life style to support your role as Spa host and ambassador of “Wellness” as it is a very energic role.
  • To be computer literate and be able to access, read, amend, and cancel, on the Three Graces Spa appointment diary, Alacer .
  • To be able to meet and greet arriving clients for Day Spa, hotel Guests and potential members and future clients.
  • To be able to perform a show round of The Three Graces spa according to appropriate guest journey as stated in the SOPs manual.
  • To be able to explain the spa membership categories.
  • To be able to answer an internal telephone enquiry and transfer calls.
  • To be able to cover the Elite wellness reception desk for staff meal time breaks, meetings and in times of sickness.
  • To be aware of the seasonal Three Graces spa treatment promotions, packages and retreats, benefits.
  • To be able to work within your spa host team, adhere to therapist  guidance and follow instruction from the Head Receptionist
  • To be adaptable and flexible within your working day, to assists within the Elite Wellness side of the spa according request of the Duty Manager.
  • You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery.
  • To undertake any other ad-hoc duties relevant to the post, as and when required.
  • To live the Grantley Hall Values everyday day without compromise.
  • To enjoy your day and be passionate about providing five star customer service in the Three Graces Spa.
Desirable Candidate
  • The successful individual will be fit, hardworking, self-motivated and will present a professional persona in all circumstances.
  • Has worked in a customer focus position before.
  • Previous experience working in a spa is preferable.
  • Excellent verbal and written communication skills required.
  • Is computer literate or willing to learn.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Experience of working within a team.
  • A passion to ensure the Three Graces Spa is looking her best at all times.
  • Enjoys being busy, with a variety of tasks to do without becoming stressed.
  • Covering a 7 day rota cycle - between 8am - 4.30pm and 11.30am - 8pm 
Overview

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent


Benefits

• 31 days annual leave (including bank holidays) increasing with service,
• Modern and spacious live in accommodation for eligible roles.
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online     purchases. 
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also   celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing

  • We are proud to be accredited by The Workplace Wellbeing Charter.
  • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
  • We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
  • We are proud to be a mindful employer and we have mental health first aiders on site. 
  • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
  • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

Key Responsibilities
  • You will be expected to cover receptionist duties if the business demands as well as to prevent RSI 
  • To provide Spa therapies according to the chosen Product house and Three Graces protocol supported by your insurable qualifications to a Five Star customer service delivery level.
  • To provide five star customer services to arriving and departing Day Spa, Hotel and Members spa guests from the Three Graces reception.  
  • To be able to assist all Grantley Hall Guests visiting the Three Graces Spa with treatment information, contra-indication and special care guidance, whilst booking their treatments via the Leisure Club Booking system, Alacer and making any necessary amendments.
  • To ensure each Day Spa, Hotel and Member guests has a bespoke experience according to their personal aims.
  • To support the Head therapist and Head receptionist to achieve the Three Graces treatment and retail budget through providing five start treatments, recommending further treatments and homecare products to retail and cross selling the unique Elite Wellness facilities and sessions.
  • Provide and ensure consistent professional treatments are completed in accordance with spa protocols and accepted certification practices.
  • Effectively inform and educate our guests about specific wellness concerns.
  • You will have a clear understanding of the health and safety and COSHH policies in line with offering Spa therapies and providing customer service on the reception desk.
  • You will provide five star customer services according to the Three Graces Standards of Procedure.
  • You will continually review your product house training manual and SOPs to ensure your treatment delivery is consistent with the Product house specification.
  • You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery. 
  • To be able to take, amend, cancel a Three Graces spa booking on Alacer 
  • To be confident to provide the advertised treatments in the Three Graces spa brochure according to your qualification.
  • To be confident to provide treatments for clients going through Cancer treatment and in remission according to the Natural Health School protocol, Harrogate.
  • To be able to provide treatments for pregnant clients according to company protocol.
  • To be able to describe all product house treatments listed on The Three Graces brochure, with benefits, contra-indications, special care adaptation.
  • To perform all treatments within the treatment time published.
  • To be able to maintain your treatment room cleanliness, hygiene and presentation as per The Three Graces protocol.
  • To be able to advise clients after each treatment of appropriate home care routines, including a link to retailing a suitable product to enhance the benefits of their treatment on the day.
  • To be able to explain to a client why their chosen treatment would not be suitable given their health care questionnaire information given and offer an alternative.
  • To be able to set up a treatment room according to the treatments listed .
  • To be able to Clean and close down your treatment room according to the SOP’s.
  • To keep the salon stock room in an orderly, hygienic and tidy way.
  • To assist the Head Therapist with stock takes, checking new orders, loading on Alacer and storing with stock rotation.
  • To assist the Spa Host with the general tidiness and cleanliness of the Three Graces spa.
  • To undertake any other ad-hoc duties relevant to the post, as and when required.
  • To live the Grantley Hall Values everyday day without compromise
Desirable Candidate
  • The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
  • To have a beauty qualification at NVQ Level 3, or equivalent is essential.
  • To have manicure, pedicure and waxing qualification at NVQ 2, or equivalent.
  • Previous experience working as a Therapist in a spa is essential.
  • Excellent verbal and written communication skills required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
  • Experience of working within a team.
  • A passion to provide holistic and beauty therapies according to your specialisations to a five star spa service standard.
  • A drive to learn new and innovative ways of working within a Five Star Spa for the benefits of the team’s health and fulfilling the customers bespoke Wellness aims.

STRICTLY NO AGENCIES

Overview

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous Champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.


Magical | Respectful | Innovative | Passionate | Consistent

Due to continued success, we have an exciting opportunity for a Conference & Events Office Manager in the Sales and Marketing team.


Benefits
• 31 days annual leave (including bank holidays) increasing with service,
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform


Wellbeing  
We are proud to be accredited by The Workplace Wellbeing Charter.
We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
We are proud to be a mindful employer and we have mental health first aiders on site.
We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.


Grantley Academy
The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success

Key Responsibilities
  • To manage the Events Department on a daily basis, including recruitment, training, rotas and development of all team members.
  • To implement robust revenue management and sales strategies including pricing, promotions and conversion techniques to support the achievement of the departmental budget and overall hotel budget.
  • To ensure that all enquiries are responded to within company standards, to an agreed standard and that all team members are focused on conversion of key enquiries.
  • To ensure all team members are fully trained on all systems and processes to the required standards including Delphi, Alacer, Social Tables , Procure Wizard etc.
  • To be able to configure Delphi as necessary and create reports necessary to support the smooth running of the business.
  • To ensure the daily, weekly and monthly forecasts for the events department are completed on time and submitted as per company standard.
  • To oversee the function sheet process and personally ensure that every function sheet is completed to the required standard and giving the operational team sufficient notice and details to run events to the high standard required.
  • To produce the team rota and account for holidays.
  • To ensure consistently fabulous enquiry handling processes and techniques are in place on every call, email and online enquiry.
  • To be respsonsible for the updating and improvement of all departmental SOPs.
  • To play a part in managing external relationships with key suppliers, clients and agents as required.
  • Account management and business development activities as required to ensure targets and budgets are met.
  • To be responsible for the application of our agreed Terms & Conditions and deposit policies for all bookings and to ensure robust payment processes in place.
  • To work with the DoSM and Marketing team to create attractive offers, packages and seasonal packages as required to drive wedding, events and meetings business.
  • To highlight need periods sufficiently in advance to the DoSM and Marketing team that appropriate activity can be undertaken to drive additional sales.
  • To review sales opportunities and enquiries taken by the team
  • To attend relevant wedding and event showcases as well as key networking events and trade shows to promote the property
  • To live the Grantley Hall Values everyday day without compromise
Desirable Candidate
  • The successful individual will be confident, self motivated and present a professional persona in all circumstances.
  • Excellent verbal and written communication skills required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Knowledge and understanding of conference and event sales techniques.
  • Strong commercial awareness in terms of enquiry generation, negotiation and conversion skills and maximizing revenue opportunities is required.
  • Experience of managing a team is required.
  • Knowledge of Delphi is essential, knowledge of Alacer would be beneficial. Excellent word, excel skills required. 

Overview

Grantley Hall is an exclusive, five-star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city center style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Magical | Respectful | Innovative | Passionate | Consistent


Due to continued success, we have an exciting opportunity for a Host in Restaurant EightyEight to ensure our guests receive a five star service.

Benefits

  • 31 days annual leave (including bank holidays) increasing with service
  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
  • Increased maternity and paternity leave with length of service.
  • We celebrate success. With a summer party, winter awards ceremony as well team events and incentive throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
  • Pension - Eligible team members will benefit from a NEST pension scheme.
  • 24/7 team assistant line.
  • Complimentary nutritious meal when on duty.
  • Team Member of the Month Awards.
  • Refer a Friend Award.
  • All team members will be issued with a bespoke Grantley Hall uniform.

Wellbeing

We are proud to be accredited by The Workplace Wellbeing Charter.

  • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
  • We encourage a balanced diet by offering complimentary balanced meals whilst on duty
  • We are proud to be a mindful employer and we have mental health first aiders on site.
  • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
  • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individuals’ requirements.
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a five-star career at a five-star hotel.

Key Responsibilities
  • Delivering the Eighty Eight Restaurant and Bar concept and ethos to the required five star standards outlined in the Procedure Guidelines.
  • Handle incoming restaurant and bar booking enquiries to company standard.
  • To accurately input all reservations into the relevant system and send confirmations to the guest using the agreed company standards.
  • Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition.
  • Be able to competently maintain the operation of the restaurant and bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the Grantley Hall Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our Food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • To effectively manage bookings using our in house reservations system, to enhance guest journey, and maximise reservations.
  • Communicate effectively all details of a guest reservation to the server staff.
  • Escalate any complaints to Management or supervisors
  • Be confident to communicate with guests over the phone, conducting call backs and taking bookings
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat guest and team members with respect.
  • All new guests get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a guest you are friendly and talkative, even under pressure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your guests and enjoy yourself.
  • To ensure a welcoming and atmospheric ambiance.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate guests complaints immediately and effectively.
Overview

Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE luxury gym and executive wellness, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Reporting in to the Marketing Manager, we have an exciting opportunity for an experienced Marketing Executive to cover maternity leave who will be responsible for development and implementation of the hotel’s online and offline marketing strategies, campaigns and actions. 

Magical | Respectful | Innovative | Passionate | Consistent

Benefits

• 31 days annual leave (including bank holidays) increasing with service,
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing

  • We are proud to be accredited by The Workplace Wellbeing Charter.
  • We offer all team members free confidential assessments, personal fitness programmes and we can offer nutritional advice.
  • We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
  • We are proud to be a mindful employer and we have mental health first aiders on site. 
  • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
  • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 

On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel

Key Responsibilities

• To assist in the development and implementation of Grantley Hall’s online marketing strategy and campaigns.

• To work closely with the Marketing Executive in supporting the hotel’s overall marketing strategies and activity plan.
• To complete copy writing for all areas of the business – to include email marketing campaigns, website, social posts and 3rd parties.
• To manage and maintain the website, working closely with our web development agency to ensure all copy is optimised. 
• Planning, designing and executing email marketing campaigns and reporting on results.
• To provide content and images to 3rd parties as requested to proactively promote the hotel.
• To support the Marketing Executive (Offline) to create and deliver all operating collateral required by the business.
• To support the Marketing Executive (Offline) with the completion and submission of award entries to raise the profile of the hotel accordingly.
• Providing weekly and monthly reporting on all online marketing activity as required.
• Helping manage third-party relationships with suppliers, partners and agencies to support marketing initiatives.
• Attending events, trade shows and networking opportunities as an ambassador for the brand.
• Identify new trends in digital marketing, evaluate new technologies and ensure the Grantley Hall remains at the forefront of industry developments.
• To assist the Marketing Manager, Director of Sales & Marketing, General Manager and company Directors in additional marketing related requests as required. 
• To live the Grantley Hall values everyday day without compromise.


Desirable Candidate
• The successful individual will be confident, self motivated and present a professional persona in all circumstances.
• Excellent verbal and written communication skills required
• Knowledge of the travel or hotel industry would be beneficial. 
• Excellent attention for detail as delivering a 5* product in all areas is critical
• Strong digital marketing skills and experience is essential
• Ability to work under pressure and to deadlines is essential
• A flexible approach is essential given the fast changing environment we will work in and the varied aspects of the role

Overview

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

We have an exciting opportunity for Restaurant EightyEight. – Bartender to ensure our guests receive a five star service - 40 hour working week providing a great work, life balance!

Benefits

• 31 days annual leave (including bank holidays) increasing with service,
• Modern and spacious live in accommodation for eligible roles. 
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing

  • We are proud to be accredited by The Workplace Wellbeing Charter.
  • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
  • We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
  • We are proud to be a mindful employer and we have mental health first aiders on site. 
  • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
  • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

Key Responsibilities
  • Delivering the Eighty Eight Restaurant & Bar concept and ethos to the required five star standards out-lined in the Procedure Guidelines.
  • Be able to competently set-up, maintain the operation of the bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the GH Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • Carry out the set up and breakdown of the bar.
  • Serving customers directly and be able to convey GH values throughout their stay.
  • Escalate any complaints to Management or supervisors
  • To work with the restaurant and bar team to ensure food and beverage is delivered inline with our 5 star service.
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat customers and team members with respect.
  • All new customers get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a customer you are friendly and talkative, even under pres-sure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your customers and enjoy yourself.
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively.
Overview

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.


Magical | Respectful | Innovative | Passionate | Consistent


Due to continued success, we have an exciting opportunity for an IT Support Assistant.


Benefits

• 31 days annual leave (including bank holidays) increasing with service,
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform


Wellbeing  

We are proud to be accredited by The Workplace Wellbeing Charter.
We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
We are proud to be a mindful employer and we have mental health first aiders on site.
We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.


Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

Key Responsibilities
  • To support the IT Manager with the day to day IT/AV activities (hardware, software, applications, network, WIFI network, telephones, TV, lighting and audio provisions.
  • Support the IT Manager with the installation, configuration, troubleshooting and networking of the IT and audio systems
  • Assist with the general upkeep of all IT, Audio and TV systems
  • Assist with the ongoing upkeep of networks
  • Assist with the maintenance of all software applications and databases
  • Assist with the maintenance and upkeep of the telephone system, including the database, voicemail and call logging
  • To provide support and troubleshoot for all AV/projection/lighting/conferencing equipment, devices, and systems
Desirable Candidate
• Proven working experience in an IT/AV environment or relevant experience
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Good knowledge of AV consumer technology including application and support. 
• Experience working within an IT support environment having previously supported, desktops, laptops, TV’s, audio systems and smartphones.
• Experience of first line support of a wide variety of hardware (e.g. Desktops, Laptops, Printers, TV’s, Projectors, Audio Equipment).
Overview
 Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Magical | Respectful | Innovative | Passionate | Consistent

Due to continued success, we have an exciting opportunity for an Part-Time Spa Therapist.

Benefits

• 31 days annual leave (including bank holidays) increasing with service,
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing

We are proud to be accredited by The Workplace Wellbeing Charter.
We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
We are proud to be a mindful employer and we have mental health first aiders on site.
We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

Key Responsibilities
 Provide and ensure consistent professional treatments are completed in accordance with spa protocols and accepted certification practices.
• Effectively inform and educate our guests about specific wellness concerns.
• You will have a clear understanding of the health and safety and COSHH policies in line with offering Spa therapies and providing customer service on the reception desk.
• You will provide five star customer services according to the Three Graces Standards of Procedure.
• You will continually review your product house training manual and SOPs to ensure your treatment delivery is consistent with the Product house specification.
• You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery. 
• To be able to take, amend, cancel a Three Graces spa booking on Alacer 
• To be confident to provide the advertised treatments in the Three Graces spa brochure according to your qualification.
• To be confident to provide treatments for clients going through Cancer treatment and in remission according to the Natural Health School protocol, Harrogate.
• To be able to provide treatments for pregnant clients according to company protocol.
• To be able to describe all product house treatments listed on The Three Graces brochure, with benefits, contra-indications, special care adaptation.
• To perform all treatments within the treatment time published.
• To be able to maintain your treatment room cleanliness, hygiene and presentation as per The Three Graces protocol.
• To be able to advise clients after each treatment of appropriate home care routines, including a link to retailing a suitable product to enhance the benefits of their treatment on the day.
• To be able to explain to a client why their chosen treatment would not be suitable given their health care questionnaire information given and offer an alternative.
• To be able to set up a treatment room according to the treatments listed .
• To be able to Clean and close down your treatment room according to the SOP’s.
• To keep the salon stock room in an orderly, hygienic and tidy way.
• To assist the Head Therapist with stock takes, checking new orders, loading on Alacer and storing with stock rotation.
• To assist the Spa Host with the general tidiness and cleanliness of the Three Graces spa.
• To undertake any other ad-hoc duties relevant to the post, as and when required.
• To live the Grantley Hall Values everyday day without compromise
Desirable Candidate
• The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
• To have a beauty qualification at NVQ Level 3, or equivalent is essential.
• To have manicure, pedicure and waxing qualification at NVQ 2, or equivalent.
• Previous experience working as a Therapist in a spa is essential.
• Excellent verbal and written communication skills required.
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
• Experience of working within a team.
• A passion to provide holistic and beauty therapies according to your specialisations to a five star spa service standard.
• A drive to learn new and innovative ways of working within a Five Star Spa for the benefits of the team’s health and fulfilling the customers bespoke Wellness aims.
Overview

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

We have an exciting opportunity for Receptionist for our ELITE luxury gym who will ensure our guests receive 5 star service. 


 Benefits

• 31 days annual leave (including bank holidays) increasing with service,
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing

  • We are proud to be accredited by The Workplace Wellbeing Charter.
  • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
  • We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
  • We are proud to be a mindful employer and we have mental health first aiders on site. 
  • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
  • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

Key Responsibilities
  • To deal efficiently and professionally with all customers, their requests and queries
  • To greet all customers (whether resident or non resident) welcome them to ELITE at Grantley Hall and make them feel comfortable and looked after
  • To ensure all customers sign in on arrival, giving all details required legally and by Grantley Hall standards
  • To explain the location of all facilities within ELITE and Grantley Hall. Offer tea/coffee etc and check their meal requirements and times
  • To explain all facilities, memberships and packages available within ELITE at Grantley Hall.
  • To ensure new customers details are logged accurately and correctly on the booking system Alacer.
  • To liaise with Personal Trainers to inform them of bookings including 1-1’s, classes, consultations, inductions etc.
  • Ensuring charges get posted correctly to either the individual room accounts or the group account
  • To prepare customers accounts upon departure, ensuring the payment equals the outstanding balance by use of credit card, cash or cheque in line with Front Office Procedures.
  • To ensure all comments are passed on to the Gym Manager and with any complaints, ensure a manager speaks to the guests
  • To answer the switchboard in line with Front Office standards, dealing with requests, transferring calls (announcing the caller where necessary) and taking messages. Ensure the messages are distributed quickly.
  • To deal with any ad-hoc charges, for example chance treatment guests, ensuring the revenue is raised and paid for.
  • To be responsible for the cash float, balancing it at the start and the end of each shift with the amount of cash taken and the credit cards processed. To prepare a daily banking of payments for the Accounts department.
  • To deal with any booking enquiries, quoting the correct rates and session/ treatment types dependent upon availability, remembering to maximise the hotel's revenue where possible. To take the relevant details from the caller to make a room reservation, ensuring the hotel policies are mentioned..
  • To maintain good working relationships with colleagues and all other departments
  • To respond to any changes in the department as dictated by the needs of the industry, company or hotel
  • To attend training courses and meetings as required
  • To ensure that the agreed standard of personal presentation is adhered to at all times
  • To ensure the company’s Health & Safety policy and fire procedures are adhered to at all times, making staff aware of their responsibilities and to know the department’s fire standby and evacuation procedures.
  • To know and live Grantley Hall’s values everyday without compromise. 
  • To be flexible and extend job duties to carry out any reasonable tasks as requested
  • Desirable Candidate
    Overview

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

    Magical | Respectful | Innovative | Passionate | Consistent


    We have an exciting opportunity for an experienced Talent Manager to join the People and Talent Team. 

    • 31 days annual leave (including bank holidays) increasing with service,
    • Modern and spacious live in accommodation for eligible roles. 
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform


    Wellbeing:

    • We are proud to be accredited by The Workplace Wellbeing Charter.
    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
    • We are proud to be a mindful employer and we have mental health first aiders on site. 
    • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 


    Grantley Academy:

    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

    Key Responsibilities
    • To recruit and train talented individuals, create and deliver bespoke blended learning, ensuring our team are developing and achieving their goals.
    • To working with the Director of HR & Learning and Development to manage the recruitment process including; driving the recruitment strategy, reducing agency support, head hunting, using social media, working with the marketing team to promote Grantley Hall an employer of choice.
    • Reporting on time to hire, cost per hire and proactively working with line managers to fill difficult to hire vacancies.
    • Managing the relationship with externally advertisement partners, ensuring we receive an excellence service within budget.
    • Advise line managers of the recruitment process to ensure SOP’s are followed and candidates receive a positive experience.  
    • Short listing, interviewing, assessing and profiling/testing potential employees where required, ensuring they receive a positive experience.
    • Designing and updating job descriptions and adverts for all positions.
    • Ensuring that Grantley Hall follow best practise and relevant employment laws at all times.
    • Work with line managers to design and deliver training programmes and ensure departmental training initiatives are reflective of our values.
    • Facilitate engaging learning and development programmes within The Grantley Academy.
    • Support managers in Identifying gaps in knowledge and make recommendations on how to improve individuals’ knowledge.
    • Ensure continuous improvement of training and development of individuals.
    • Promote learning and development and The Academy at Grantley Hall both internally and externally.
    • Providing weekly and monthly reporting on learning activity as required.
    • Attending events and networking opportunities as an ambassador for the brand.
    • To live the Grantley Hall Values everyday day without compromise

    • This role requires someone with good communication skills and who is keen to assist people with their learning and development. People leadership skills and being degree, CIPD or CTP qualified (or equivalent) are essential, knowledge of Insights Discovery would be an advantage.
    • Fast paced recruitment and resourcing experience.
    • Designing and supplying a variety of training styles
    • Building relationships with external suppliers
    • Managing budgets
    • Qualified to degree, CIPD or CTP level, or equivalent
    • Confident in both written and spoken communication with the ability to present to large audiences
    • Organisational skills
    Desirable Candidate
    Overview

    Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE luxury gym and executive wellness, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

    Magical | Respectful | Innovative | Passionate | Consistent

    We have an exciting opportunity for an experienced Wedding and Events Executive to be part of a new chapter, reporting to the Events Sales Manager, you will be responsible for the taking and handling of wedding, meeting and special event enquiries including conducting show round appointments, producing quotes, proactive and reactive sales, completing events booking process and follow up calls. 

    Benefits

    • 31 days annual leave (including bank holidays) increasing with service,
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform

    Wellbeing  

    We are proud to be accredited by The Workplace Wellbeing Charter.
    We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
    We are proud to be a mindful employer and we have mental health first aiders on site.
    We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

    Grantley Academy

    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

    Key Responsibilities
    • To complete daily figures and banking procedure when in relevant shift.
    • To ensure consistent outstanding enquiry handling processes are implemented with every call, email, online enquiry and walk-in.
    • Good reactive and proactive sales approach to enquiries, ensuring no sales opportunities are missed
    • To ensure excellent management of all pre and post event communications
    • To ensure the booking systems – Delphi and Alacer - are used for each enquiry and completed correctly, recording all the details of each event, revenues agreed.
    • To ensure that all chases and event organisation details are completed in a timely manner to protect the revenue production of the hotel and provide excellent coordination standards to clients.
    • To uphold the team SOP’s given to you
    • To work to the hotel’s selling strategy to ensure key revenue is generated
    • To ensure all details for booking are up to date and handed over to the relevant operational departments  and to create detailed functions sheets which will support the smooth running of events whilst in-house.
    • Support with completion of event enquiries and client emails in the general Events in box to ensure all enquiries are actioned on a daily basis.
    • To conduct quality showrounds with guests securing key pieces of business for the hotel and creating an excellent rapport with guests.
    • To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
    • To be the main point of contact for prospective wedding and event guests
    • To support in the organisations of and attend Grantley Hall’s wedding open days 
    • Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event booking experience
    • To support the Event Sales Manager in the completion of forecasts and tracking documents as required.
    • To ensure use of our agreed Terms & Conditions and deposit policies for all bookings
    • Complete any additional sales and event oriented tasks, within reason, as requested by the DOSM and GM.
    • To liaise with key suppliers and ensure strong working relationships with each of them.
    • To live the Grantley Hall Values everyday day without compromise
    Desirable Candidate
    • The successful individual will be confident, self motivated and present a professional persona in all circumstances.
    • Excellent verbal and written communication skills required.
    • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
    • Knowledge and understanding of conference and event sales techniques would be beneficial
    • A flexible approach to work is required given the start up nature of the business.
    • Knowledge of Alacer and Delphi would be beneficial but not essential.
    Overview

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

    Magical | Respectful | Innovative | Passionate | Consistent

    Due to continued success, we have an exciting opportunity for multiple Butlers to join our Front Office team at Grantley Hall.


    Benefits
    • 31 days annual leave (including bank holidays) increasing with service.
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
    • Increased maternity and paternity leave with length of service.
    • We celebrate success, with a summer party, winter awards ceremony as well as team events and incentives throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform

    Wellbeing  
    We are proud to be accredited by The Workplace Wellbeing Charter.
    We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
    We are proud to be a mindful employer and we have mental health first aiders on site.
    We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

    Grantley Academy
    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

    Purpose of the Job

    To be the main point of contact for Suite guests throughout their stay and creating a bespoke experience for each guest. To ensure Suites are ready for arrival, guests are welcomed, and all requests are taken care of in a professional timely manner.

    Key Responsibilities
    • To liaise with the Housekeeping team on the status of rooms. Responsible for placing amenities and ensuring special requirements/requests are fulfilled. Assisting in inspection rooms as and when required by the Housekeeping team and updating the  Front Office when rooms are complete and ready for guest arrival.
    • Offer bespoke and tailored services to our guests, including; the unpacking and packing of luggage, tidying of Suites and organising of guest belongings during service, shoe polishing and provision of laundering and pressing services within the hotel.
    • To prepare and deliver all In Room Dining requests to all rooms and suites throughout the hotel.
    • To greet all Suite guests as they arrive at Grantley Hall, ensuring they receive a warm Yorkshire welcome and feel comfortable and settle in well to their stay.
    • Collect and deliver laundry from all rooms and suites within the hotel and send charges to Reception accordingly.
    • To escort guests to their suite and explain all of the features of their suite and facilities within the hotel.
    • To deal efficiently and professionally with all Suite guests, fulfilling their requests and queries without fail.
    • To standard operating procedures as set out by Grantley Hall without compromise.
    • To ensure all comments are passed on to the Front Office and Assistant Front Office Manager and with any complaints, ensure a manager speaks to the guests.
    • To answer the Butler phone in line with Grantley Hall standards, dealing with requests, transferring calls (announcing the caller where necessary) and taking messages. Ensure all messages are distributed quickly.
    • Recognise all guests by name when possible and build rapport in order to develop rapport, obtain preferences and proactively anticipate guest's needs.
    • Maintain the highest levels of privacy and confidentiality on behalf of the guest and the hotel.
    • Sourcing information discreetly from outlets – for example, asking F&B outlets what guests eat/drink and updating guest profiles with preferences. 
    • To maintain good working relationships with colleagues and all other departments.
    • To attend training courses and meetings as required.
    • To ensure that the agreed standard of personal presentation is adhered to at all times.
    • To be flexible in one’s duty and to carry out additional tasks or help in other areas of the Front Office Operation when requested and when the business demands. 
    • To ensure the company’s Health & Safety policy and fire procedures are adhered to at all times. 
    • To know and live Grantley Hall’s values every day without compromise.
    • Any other duties, deemed necessary.
    Desirable Candidate
    • Personable, friendly and approachable
    • A confident manner with guests whilst also remaining professional
    • An understanding of food and beverage and/or housekeeping operations is desirable
    • Highly motivated with the ability to work independently and within team with pro-active work ethic
    • Ability to provide a discreet service with impeccable guest service skills
    • Willingness to go above and beyond in delivering guest expectations as is reasonably required
    • Good time management and organisation skills
    • Excellent verbal and written communication skills required
    • Previous experience in a 5* hospitality background is desirable, however training will be given to successful candidate 
    Overview

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

    Magical | Respectful | Innovative | Passionate | Consistent

    We have an exciting opportunity for a Hotel Security Host to ensure our guests receive a five star service.

    https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

    Benefits

    • 31 days annual leave (including bank holidays) increasing with service, 
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform

    Wellbeing

    • We are proud to be accredited by The Workplace Wellbeing Charter.
    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty.
    • We are proud to be a mindful employer and we have mental health first aiders on site. 
    • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

    Grantley Academy

    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 

    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

    Key Responsibilities
    • To welcome guests as they arrive at Grantley Hall
    • To ensure and maintain the security of Grantley Hall through foot patrols, monitoring CCTV systems and fire system monitoring.
    • A flexible approach to work is a prerequisite as you will be required to assist the Head concierge and front of house team throughout your role. 
    • Valet parking and occasional driving duties.
    • Control and implement set procedures during emergencies.
    • To know and live Grantley Hall’s values every day without compromise.
    • Any other duties, deemed necessary.
    Desirable Candidate
    • Have excellent communication skills, both written and verbal.
    • Have experience of working within the Security Industry is an advantage.
    • A SIA licence is preferred, but not essential.
    • Have the ability to work on own initiative.
    • A professional demeanour with sound judgement and integrity.
    • A CCTV licence would be an advantage, however training will be given.
    Overview

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.


    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.


    Magical | Respectful | Innovative | Passionate | Consistent


    We have an exciting opportunity for a Back of Hous Commis in our Fletchers team at Grantley Hall.

    Benefits:

    • 31 days annual leave (including bank holidays) increasing with service,
    • Modern and spacious live in accommodation for eligible roles.
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform


    Wellbeing:

    • We are proud to be accredited by The Workplace Wellbeing Charter.
    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
    • We are proud to be a mindful employer and we have mental health first aiders on site.
    • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

    Grantley Academy:

    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

    Key Responsibilities
    • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall.
    • To ensure that all glassware, cutlery, chinaware is polished and stored correctly with maximum efficiency and cleanliness.
    • To assist with all cleaning within the restaurant.
    • To take complete responsibility of your working area.
    • Communicate effectively with the kitchen and senior staff.
    • To ensure you always uphold the reputation of the restaurant.
    • To organise and assist all preparation needed prior to service.
    • Preparing the restaurant mise-en-place.
    • Efficiently complete tasks on checklists.
    Desirable Candidate
    • Team player who loves to smile and interact with guests and team alike.
    • Be passionate about delivering the highest levels of service to our guests in an engaging way.
    • Ability to work under pressure.
    • Enthusiastic and and delivering high standards with a smile.
    • A great personality, with lots of charm, confidence and enthusiasm.
    • Outstanding personal presentation, punctual and self-motivated.
    • Excellent attention to detail.
    Overview

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

    Magical | Respectful | Innovative | Passionate | Consistent

    Due to continued success, we have an exciting opportunity for a Assistant Head Housekeeper to join Grantley Hall.


    Benefits
    • 31 days annual leave (including bank holidays) increasing with service.
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
    • Increased maternity and paternity leave with length of service.
    • We celebrate success, with a summer party, winter awards ceremony as well as team events and incentives throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform

    Wellbeing  
    We are proud to be accredited by The Workplace Wellbeing Charter.
    We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
    We are proud to be a mindful employer and we have mental health first aiders on site.
    We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

    Grantley Academy
    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

    Purpose of the Job:

    To assist the Head housekeeper in the managing the housekeeping in all areas of the hotel, maintaining standards of cleanliness, décor and maintenance throughout the premises and directing the team. To manage the efficient running of the department in the absence of the head housekeeper.

    Key Responsibilities
    • Adhere to the procedures and methods laid down in the Standards of Performance Manual
    • Assisting the Housekeeper with the ongoing training programme for the Department and maintaining records
    • Conduct Induction and training of all new staff in the absence of the Housekeeper
    • Assist in the organisation of rota’s for cleaning duties in public areas, bedrooms, linen porters and evening staff.
    • Assist in the supervision of cleaning, servicing and final checking of rooms
    • Assist in the organisation, distribution and collection of clean and dirty linen and uniforms.
    • Assist, and in the absence of the Head Housekeeper conduct the monthly stocktake and complete appropriate paperwork.
    • Complete daily timesheets for the Department.  In the absence of the Head Housekeeper ensure the correct details are given to Finance for the payroll.
    • Assist in the ordering of cleaning materials and guest supplies.
    • Assist with the Lost Property system
    • Liaise with the Laundry on an ongoing basis 
    • Liaise with outside contractors when required. I.E window cleaners, carpet cleaners and French polishers 
    • Communicate with florists and plant providers when required
    • Assist with the ordering of stationery and other departmental items and assist in the completion of regular stocktakes
    • Maintain good links with the spa and other departments on stocking or linen etc and cleanliness
    • Responsibility for checking machinery and equipment for faults and report any defects to the maintenance department in the accepted manner, or to outside contractors when appropriate
    • Responsibility for ensuring that procedures are in place and are followed, reporting any hazards, faults and problems in the bedrooms and public areas to the maintenance department and following through on completion
    • Assist in the maintaining of equipment, store cupboards and Housekeeping office in a clean and tidy condition
    • Be aware of guest and hotel security always and ensure all cupboards and storage areas are kept locked after completion of bedrooms
    • Attend training sessions as required.
    • Ensure correct procedures are in place for reporting accidents and follow through with all filing of correct paperwork and follow up
    • Be aware of individual responsibilities under the Health and Safety at Work Act and ensure safe working methods are always followed 
    • Conduct when required Health and Safety training on an ongoing basis with the department according to the Legal Compliance’s
    • Ensure that all COSHH sheets are up to date and the department have read them, fully understand and are fully aware.
    • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
    • Ensure that requests by HOD and other Senior Management members are completed.
    • Notify Head of Department or General Manager in the event of absence from work for whatever reason.
    • Wear and maintain the uniform provided
    • To know and live Grantley Hall’s values every day without compromise. 
    • Any other duties that may be requested
    Desirable Candidate

    Accredited By

    Working Forward Disability Confident Mindful Employer Workplace Wellbeing

    Partners

    HIT Hospitality Action Spring Board