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Working for Grantley Hall is a not just a job; it’s looking forward to coming to work with a friendly and supportive network of people every day; it’s working hard to achieve and exceed your own personal expectations day in, day out. If you’d like to work towards a 5 star career in a luxury 5 star hotel and wellness retreat, take a look at our current vacancies and take that next step to success now.
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for multiple Chef de Parties in Shaun Rankin at Grantley Hall to ensure our guests receive a five star service.


Benefits

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform.

Key Responsibilities
  • Have good organisational skills and comfortable working in a high-level pressured environment. 
  • Follow and manage all HACCAP procedures with the kitchen management team
  • All orders are checked and accounted for freshness and quality
  • Mange your team effectively
  • To ensure the training and standards are always kept
  • To ensure the staffing levels are kept to the correct business levels
  • Run an organised efficient clean section
  • Full awareness of all menu items, their recipes, methods of production, presentation standards.
  • To uphold the team SOP’s given to you
Desirable Candidate
  • Show quality leadership and Management skills
  • A good knowledge of classical and technical cooking methods
  • Ability to work under pressure
  • Enthusiastic, quick thinking and welcoming personality
  • Excellent attention to detail in all aspects of the role
  • Self-motivated and present a professional persona
  • Solid leadership and Management skills
  • Have a high level of creativity 
  • Reliable and conscientious
  • A flexible approach to work required given the start-up nature of the business
  • Held a similar position within a quality graded establishment
  • 'Can do' attitude
  • Team player
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for multiple Kitchen Porters in Shaun Rankin at Grantley Hall to ensure our guests receive a five star service.

Benefits

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform.

Key Responsibilities
  • Carrying out basic cleaning tasks as fast as possible.
  • Collecting and washing up pots and pans.
  • Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.
  • Ensuring the storeroom remains organised.
  • Making sure work surfaces, floors and walls are always clean and sanitised.
  • Cleaning dishes manually and by using the dishwasher.
  • Supporting in basic food preparation.
  • Washing pots, pans and any other kitchen equipment’s.
  • Hold the kitchen work areas in accordance with HACCP regulations.
  • Responsible for maintaining the hygiene of the main catering areas to enable the delivery of high standard catering services in adherence with all health & safety/food safety regulations and best practice.
Desirable Candidate
  • Ability to work under pressure.
  • Be able to work safely in a busy environment. 
  • Can accurately follow instructions.
  • Knowledge of the hospitality industry.
  • Excellent verbal communication skills.
  • Able to perform well and remain professional whilst under pressure
  • Able to work unsupervised.
  • Physically fit and able to lift safely heavy weights.
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of cocktail waiters in our Pan-Asian bar, Bar EightyEight, ensure our guests receive a five star service.

Benefits 
31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

Key Responsibilities
  • Delivering the Bar & Restaurant EightyEight concept and ethos to the required five star standards out-lined in the Procedure Guidelines.
  • Be able to competently set-up, maintain the operation of the bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the Grantley Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • Carry out the set up and breakdown of the bar.
  • Serving customers directly and be able to convey Grantley Hall values throughout their stay.
  • Escalate any complaints to Management or supervisors
  • To work with the restaurant and bar team to ensure food and beverage is delivered inline with our 5 star service.
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat customers and team members with respect.
  • All new customers get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a customer you are friendly and talkative, even under pres-sure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your customers and enjoy yourself.
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively.
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of  Sous Chefs to ensure our guests receive a five star service.

Key Responsibilities
  • To assist the head chef in the day to day running of the kitchen
  • To ensure the whole team is working to a safe and legal practices
  • To ensure the training and standards are kept at all times
  • To ensure the staffing levels are kept to the correct business levels
  • To ensure all products entering and leaving the kitchens are to the set Grantley standards
  • To uphold the team SOP’s given to you
  • To track, replenish and keep in date order the stock holding
  • To be pro-active with customer comments and complaints
  • To be aware of up to date modern trends and be “industry aware”
  • To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business
Desirable Candidate
  • The successful individual will be confident, self-motivated and present a professional personal in all circumstances
  • Have a high level of creativity and reliability
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high level of service delivery
  • Knowledge and understanding of a procurement system would be advantageous
  • A flexible approach to work is required given the start up nature of the business
  • Held a similar position within a quality graded establishment
  • Can produce a number of quality references 
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE performance centre, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

We are looking for an number of Chef de Partie's to join the Grantley Hall team.


Benefits  

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform


Key Responsibilities
  • To assist the Head Chef in the day to day running of the kitchen.
  • To ensure the whole team is working to safe and legal practices.
  • To ensure the training standards are kept at all time. 
  • To help ensure staffing levels are kept to the correct business levels.
  • To ensure all products entering and leaving the kitchens are set to the Grantley Standards.
  • To uphold the team SOPs given to you.
  • To track, replenish and keep in date order the stock holding.
  • To be pro-active with customer comments and complaints.
  • To be aware of up to date modern trends and be "industry aware". 
  • To identify areas for upselling opportunity and be proactive in increasing revenue generation in all areas of the business.  
Desirable Candidate
  • The successful individual will be confident, self motivated and present a professional persona in all circumstances. 
  • Have a high level of creativity and reliability. 
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
  • Knowledge and understanding of a procurement system would be an advantage.
  • A flexible approach to work is required given the start up nature of the business.
  • Held a similar position within a quality graded establishment.
  • Can produce a number of quality references.  
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of Commis / Waiters to join our team, to ensure our guests receive a five star service.

Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall.
  • To operate the pass with maximum efficiency and cleanliness.
  • To assist with all cleaning and service within the restaurant.
  • To take complete responsibility of your working area.
  • Communicate effectively with the kitchen and senior staff.
  • To ensure you always uphold the reputation of the restaurant.
  • To organise and assist all preparation needed prior to service.
  • Preparing the restaurant mise-en-place.
  • Efficiently complete tasks on checklists.
Desirable Candidate
  • Team player who love to smile and interact with guests and team alike.
  • Previous experience in a restaurant is key or very keen learner.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food, wine and delivering high standards with a smile. 
  • A great personality, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation, punctual and self-motivated.
  • Excellent attention to detail.
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE performance centre, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a number of Commis Chefs to assist with the smooth running of a section in one of our 5 star kitchens. 


Benefits 

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform, use of team gym and uniform, team accommodation for eligble roles.  

Key Responsibilities
  • To assist the head chef in the day to day running of the kitchen.
  • To work to safe and legal practices.
  • To ensure the high standards are kept at all times.
  • To ensure all products entering and leaving the kitchens are to the set Grantley standards.
  • To work with the team to set SOP's. 
  • To track, replenish and keep in date order the stock holding.
  • To be pro-active in all actions and tasks set for you. 
Desirable Candidate
  • The successful individual will be willing to learn, self motivated and present a professional persona in all circumstances. 
  • Have a passion for food and cooking.
  • Have excellent time keeping skills. 
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for multiple Houseman to ensure our guests receive a five star service.

Benefits

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

Key Responsibilities
  • Giving guests a warm greeting when checking in to the hotel, offering help where needed to every guest.
  • Park and retrieve guest cars as appropriate, securing the keys behind reception/in the concierge safe.
  • Have a varied knowledge of the area, schedule arrangements for hotel guests such as carriages, reservations, route planning.
  • Moving furniture and setting up rooms for events, ensuring the hotels 5 star standards are met.
  • Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and dust free throughout.
  • Maintain that the appearance, cleanliness and safety standards are adhered to.
  • Assist in other areas of the hotel when needed.
  • Ensuring that you are staying proactive during less demanding periods.
  • Ensure all guests needs are met if not exceeded.
  • Ensuring you are meeting procedure guidelines.
  • Must possess a polite phone etiquette and communication skills.
  • Must have impeccable grooming standards.
  • Report any complaints or issues to the concierge or front office manager.
Desirable Candidate
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.


Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for Cocktail Waiters in Norton Bar, to ensure our guests receive a five star service.


Key Responsibilities
  • Delivering the Fletchers Restaurant & Bar concept and ethos to the required five-star standards outlined in the Procedure Guidelines.
  • Be able to competently set-up, maintain the operation of the bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.    
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall present and future.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the GH Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • Carry out the set up and breakdown of the bar.
  • Serving customers directly and be able to convey GH values throughout their stay.
  • Escalate any complaints to Management or supervisors
  • To work with the restaurant and bar team to ensure food and beverage is delivered in line with our 5-star service.
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.   
  • To be presentable and smart in appearance at all times.
  • To treat guests and team members with respect.
  • To have a passion about making drinks and learning the art of mixology and love to make cocktails.
  • All new guests get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a guest you are friendly and talkative, even under pressure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your guests and enjoy yourself.
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively by following the correct procedures.
Overview

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for multiple Kitchen Porters to ensure our guests receive a five star service.

Key Responsibilities
  • Carrying out basic cleaning tasks as fast as possible.
  • Collecting and washing up pots and pans.
  • Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.
  • Ensuring the storeroom remains organised.
  • Making sure work surfaces, floors and walls are always clean and sanitised.
  • Cleaning dishes manually and by using the dishwasher.
  • Supporting in basic food preparation.
  • Washing pots, pans and any other kitchen equipment’s.
  • Hold the kitchen work areas in accordance with HACCP regulations.
  • Responsible for maintaining the hygiene of the main catering areas to enable the delivery of high standard catering services in adherence with all health & safety/food safety regulations and best practice.
Desirable Candidate
  • Ability to work under pressure.
  • Be able to work safely in a busy environment. 
  • Can accurately follow instructions.
  • Knowledge of the hospitality industry.
  • Excellent verbal communication skills.
  • Able to perform well and remain professional whilst under pressure
  • Able to work unsupervised.
  • Physically fit and able to lift safely heavy weights.
Overview
Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Magical | Respectful | Innovative | Passionate | Consistent
Grantley Hall is due to open in July 2019, we have an exciting opportunity for Chef de Rang to ensure our guests receive a five star service.

https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s
Benefits
• 31 days annual leave (including bank holidays) increasing with service,
• Modern and spacious live in accomondation for eligible roles.
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform
Wellbeing
We are proud to be accredited by The Workplace Wellbeing Charter.
We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
We are proud to be a mindful employer and we have mental health first aiders on site.
We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.
Grantley Academy
The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.
Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall ensuring guest satisfaction.
  • To be fully knowledgeable about all menus, and capable of offering explanations when requested.
  • Responsible for preparing your section to the highest standards, ensuring all tables are setup correctly, carrying out daily schedules, making sure checklists are completed in a timely manner.
  • Doing checkbacks on guest’s tables and reporting to the line manager if there is any issues.
  • Enthusiastic, quick thinking, welcoming and always happy to help attitude.
  • To assist in maintaining the tidiness and cleanliness of the restaurant and common areas.
  • To make sure all standards are being delivered to the highest level.
  • Communicate effectively at all levels.
  • Ensure you always uphold the reputation of the restaurant and the company.
  • To organise and assist all preparation needed prior to service.
  • Responsible for supervising junior members of the team.
Desirable Candidate
  • Team player who loves to smile and interact with guests and team alike.
  • Previous experience in a restaurant is key or to be a very keen learner.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food, wine and delivering high standards with a smile. 
  • A great personality, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation, punctual and self-motivated.
  • Excellent attention to detail.
Overview
Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent
Grantley Hall is due to open in July 2019, we have an exciting opportunity for part time server's in Restaurant EightyEight to ensure our guests receive a five star service.

https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

Benefits
• 31 days annual leave (including bank holidays) increasing with service,
• Modern and spacious live in accommodation for eligible roles.
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing
We are proud to be accredited by The Workplace Wellbeing Charter.
We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
We are proud to be a mindful employer and we have mental health first aiders on site.
We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.
 
Grantley Academy
The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.
Key Responsibilities
  • Delivering the Eighty Eight Restaurant and Bar concept and ethos to the required five star standards out-lined in the Procedure Guidelines.
  • Be able to competently maintain the operation of the restaurant and bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the GH Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • Carry out the set up and breakdown of the restaurant.
  • Serving customers directly and be able to convey GH values throughout their stay.
  • Escalate any complaints to Management or supervisors
  • To work wih the kitchen and bar team to ensure food and beverage is delivered inline with our 5 star service.
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat guest and team members with respect.
  • All new guests get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a guest you are friendly and talkative, even under pressure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your guests and enjoy yourself.
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate guests complaints immediately and effectively. 


STRICTLY NO AGENCIES
Overview
Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Magical | Respectful | Innovative | Passionate | Consistent
We have a number of exciting opportunities for a Concierge team to ensure our guests receive a five star service.

https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

Benefits
• 31 days annual leave (including bank holidays) increasing with service,
• Modern and spacious live in accommondation for eligible roles.
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing
We are proud to be accredited by The Workplace Wellbeing Charter.
• We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
• We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
• We are proud to be a mindful employer and we have mental health first aiders on site.
• We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
• We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

Grantley Academy
The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.
Key Responsibilities
  • To assist the Conference and Banqueting Manager in the day to day running of the venue and department.
  • To ensure the whole team is working to safe and legal practices.
  • To ensure the training and standards are kept at all times.
  • To ensure the staffing levels are kept to the correct business levels.
  • To ensure all products served to and/or provided for the guest to the set Grantley standards.
  • To uphold the team SOP’s given to you.
  • To ensure stock holding is tracked, replenished and kept in order.
  • To be pro-active with customer comments and complaints.
  • To be aware of up to date modern trends and be “industry aware”.
  • To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
Desirable Candidate
  • The successful individual will be confident, self-motivated and present a professional persona in all circumstances.
  • Have a high level of creativity and reliability.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Previous experience in a Food and Beverage setting is essential.
  • Knowledge and understanding of Delphi would be advantageous.
  • Knowledge and proven experience of bar work would be beneficial.
  • A flexible approach to work is required given the start up nature of the business.
  • Held a similar position within a quality graded establishment.
  • Can produce a number of quality references.

STRICTLY NO AGENCIES
Overview
Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Magical | Respectful | Innovative | Passionate | Consistent
We have a number of exciting opportunities for a Concierge team to ensure our guests receive a five star service.

https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

Benefits
• 31 days annual leave (including bank holidays) increasing with service,
• Modern and spacious live in accommondation for eligible roles.
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing

We are proud to be accredited by The Workplace Wellbeing Charter.
• We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
• We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
• We are proud to be a mindful employer and we have mental health first aiders on site.
• We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
• We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

Grantley Academy
The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.
Key Responsibilities
  • To assist the Conference and Banqueting Manager in the day to day running of the venue and department.
  • To ensure the whole team is working to safe and legal practices.
  • To ensure the training and standards are kept at all times.
  • To ensure the staffing levels are kept to the correct business levels.
  • To ensure all products served to and/or provided for the guest to the set Grantley standards.
  • To uphold the team SOP’s given to you.
  • To ensure stock holding is tracked, replenished and kept in order.
  • To be pro-active with customer comments and complaints.
  • To be aware of up to date modern trends and be “industry aware”.
  • To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
Desirable Candidate
  • The successful individual will be confident, self-motivated and present a professional persona in all circumstances.
  • Have a high level of creativity and reliability.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Previous experience in a Food and Beverage setting is essential.
  • Knowledge and understanding of Delphi would be advantageous.
  • Knowledge and proven experience of bar work would be beneficial.
  • A flexible approach to work is required given the start up nature of the business.
  • Held a similar position within a quality graded establishment.
  • Can produce a number of quality references.

STRICTLY NO AGENCIES
Overview
Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Magical | Respectful | Innovative | Passionate | Consistent

We have an exciting opportunity for a Head Waiter at Fletchers.

https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

Benefits
• 31 days annual leave (including bank holidays) increasing with service,
• Modern and spacious live in accommodation for eligible roles.
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing
We are proud to be accredited by The Workplace Wellbeing Charter.
We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
We are proud to be a mindful employer and we have mental health first aiders on site.
We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

Grantley Academy
The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.
Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall ensuring guest satisfaction.
  • To be fully knowledgeable about all menus you and capable of offering deep explanations when requested.
  • Responsible for preparing your section to the highest standards.
  • Enthusiastic, quick thinking and welcoming personality.
  • To assist in maintaining the tidiness and cleanliness of the restaurant and areas.
  • To make sure all standards are being delivered to the highest level.
  • Communicate effectively at all levels.
  • Ensure you always uphold the reputation of the restaurant.
  • To organise and assist all preparation needed prior to service.
  • Responsible for supervising junior members of the team.
Desirable Candidate
  • To be a team player.
  • Previous experience in a fine dining restaurant or the willing to learn.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food and wine.
  • A great team player, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation and grooming.
  • Excellent attention to detail.
STRICTLY NO AGENCIES
Overview

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

We have an exciting opportunity for Housekeepers to ensure our guests receive a five star service.


Flexible full and part time hours available, including 9.30am - 3.00pm and 6.00pm - 10.00pm shifts. 

Benefits


• 31 days annual leave (including bank holidays) increasing with service,
• Modern and spacious live in accommodation for eligible roles. 
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing

  • We are proud to be accredited by The Workplace Wellbeing Charter.
  • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
  • We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
  • We are proud to be a mindful employer and we have mental health first aiders on site. 
  • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
  • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

Key Responsibilities
  • Adhere to the procedures and methods laid down in the Standards of Performance Manual for servicing and maintaining guest areas 
  • Keep equipment in good working order, following health and safety procedures when in use and store items in the appropriate manner
  • Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and ensure that store areas are kept clean and hazard free. Be considerate of other team members
  • Arriving punctuality for the start of shift so team briefs and training can be carried out
  • Report to your housekeeper on duty any special requests given to you by guests directly, so these preferences can be noted
  • Always follow all health and safety procedures and follow all security measures
  • Follow procedures for the storing and movement of clean and dirty linens
  • Follow the health and safety procedures for linens soiled by bodily fluids etc to protect other team members and raise awareness
  • Report any guest induced damage to your supervisor as soon as possible
  • Report any maintenance issues you observe to your supervisor or directly to maintenance on the answer phone so there is no delay to the guest arrival time
  • Handle and remove rubbish in accordance to guidelines
  • Report and store lost property found in accordance to company guidelines
  • Attend training courses when required
  • Ensure you follow all timekeeping procedures and follow policy regarding notification of absence
  • Support your fellow team members
  • Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting
  • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
  • Ensure that requests by HOD and other Senior Management members are completed.
  • Notify Head of Department or General Manager in the event of absence from work for whatever reason.
  • Wear and maintain the uniform provided
  • To know and live Grantley Hall’s values every day without compromise. 
  • Any other reasonable duties that may be requested
  • Desirable Candidate
    Overview

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

    We have an exciting opportunity for a Housekeeping Supervisor to ensure our guests receive a five star service. 

     

    Benefits

    • 31 days annual leave (including bank holidays) increasing with service,
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform

    Wellbeing

    We are proud to be accredited by The Workplace Wellbeing Charter.
    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
    • We are proud to be a mindful employer and we have mental health first aiders on site. 
    • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

    Grantley Academy

    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

    Key Responsibilities
  • Adhere to the procedures and methods laid down in the Standards of Performance Manual
  • Assisting the Housekeeper with the ongoing training programme for the Department and maintaining records
  • Assist in the training of all new staff and ongoing training of existing staff
  • Assist in the checking of cleaning duties in public areas, bedrooms and back of house 
  • Assist in the supervision of cleaning, servicing and final checking of rooms
  • Assist in the organisation, distribution and collection of clean and dirty linen and uniforms.
  • Assist when requested on the monthly stocktake and complete appropriate paperwork.
  • Assist in ensuring department runs to time
  • Assist in the ordering of cleaning materials and guest supplies when required 
  • Assist with the Lost Property system
  • Liaise with the Laundry on an ongoing basis  
  • Liaise with outside contractors . I.E window cleaners, carpet cleaners and French polishers when required
  • Communicate with florists and plant providers when required
  • Assist with the ordering of stationery and other departmental items and assist in the completion of regular stocktakes 
  • Maintain good links with the spa and other departments on stocking or linen etc and cleanliness
  • Be responsible for ensuring that department members are checking machinery and    equipment for faults and report any defects to the maintenance department and fellow team members in the accepted manner and
  • Responsibility for ensuring that procedures are in place and are followed, reporting any hazards, faults and problems in the bedrooms and public areas to the maintenance department and following through on completion
  • Assist in the maintaining of equipment, store cupboards and Housekeeping office in a clean and tidy condition
  • Be aware of guest and hotel security always and ensure all cupboards and storage areas are kept locked after completion of bedrooms
  • Attend training sessions as required.
  •  Ensure correct procedures are in place for reporting accidents and follow through with all filing of correct paperwork and follow up
  • Be aware of individual responsibilities under the Health and Safety at Work Act and ensure safe working methods are always followed
  • Conduct when required Health and Safety training on an ongoing basis with the department according to the Legal Compliance’s
  • Ensure that all COSHH sheets are up to date and the department have read them, fully understand and are fully aware.
  • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
  • Ensure that requests by HOD and other Senior Management members are completed.
  • Notify Head of Department or General Manager in the event of absence from work for whatever reason.
  • Wear and maintain the uniform provided
  • To know and live Grantley Hall’s values every day without compromise.
  • Any other duties that may be requested
  • Desirable Candidate
    Overview

    Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE performance centre, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

    Magical | Respectful | Innovative | Passionate | Consistent

    We are looking for an experienced Head Bartender from a luxury 5* background for our Norton Bar and Courtyard. Norton Bar serves the finest pre and post dinner cocktails, in original oak pannelled surroundings. 

    Benefits


    31 days annual leave (including bank holidays) increasing with service,
    • Modern and spacious live in accommondation for eligible roles. 
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform

    Wellbeing  

    We are proud to be accredited by The Workplace Wellbeing Charter.
    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
    • We are proud to be a mindful employer and we have mental health first aiders on site. 
    • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

    Grantley Academy

    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    We have an exciting opportunity for an experienced, dynamic and professional individual to lead our Norton Bar team, ensuring our guests recieve a 5 star experience.


    Key Responsibilities

    To present and provide a consistent, efficient and friendly service standard , ensuring guest expectations are met and surpassed.

    To undertake operational management of the department, ensuring that:

    • That all food and beverage service procedures are as detailed per service standard and that all team members carry them out in a professional, courteous and efficient manner. Ensuring that the S.O.P. is updated and utilised. 
    • That all cleaning duties and best hygiene practices are monitored and adhered to.
    • That all relevant documentation and recording is kept up to date and accurate.
    • To promptly meet, greet and seat guests within the lounge operation and to provide a friendly, courteous and professional service at all times. 
    • To take guest orders as per requirement to the business levels, ensuring that a thorough knowledge of all products offered are known by yourself and your Team.
    • To conduct on the job training as per requirement, as well as team briefings when necessary, ensuring the team are aware of any issues within the hotel as well as special guests.
    • To maintain effective lines of communication with all departments to ensure the smooth running of your department. (Checking function sheets making sure you have guests requirements available) 
    • To ensure that every opportunity is used to up sell additional services and products to increase revenue for the department and the rest of the hotel.

     


     

    Desirable Candidate

    Overview

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

    Magical | Respectful | Innovative | Passionate | Consistent

    We have an exciting opportunity for multiple Kitchen Porters in our Restaurant EightyEight

    Benefits

    • 31 days annual leave (including bank holidays) increasing with service
    • Modern and spacious live in accommodation for eligible roles.
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform

    Wellbeing

    • We are proud to be accredited by The Workplace Wellbeing Charter.
    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
    • We are proud to be a mindful employer and we have mental health first aiders on site. 
    • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 


    Grantley Academy

    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

    Key Responsibilities
    • Carrying out basic cleaning tasks as fast as possible.
    • Collecting and washing up pots and pans.
    • Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.
    • Ensuring the storeroom remains organised.
    • Making sure work surfaces, floors and walls are always clean and sanitised.
    • Cleaning dishes manually and by using the dishwasher.
    • Supporting in basic food preparation.
    • Washing pots, pans and any other kitchen equipment’s.
    • Hold the kitchen work areas in accordance with HACCP regulations.
    • Responsible for maintaining the hygiene of the main catering areas to enable the delivery of high standard catering services in adherence with all health & safety/food safety regulations and best practice.
    Desirable Candidate
    • Ability to work under pressure.
    • Be able to work safely in a busy environment. 
    • Can accurately follow instructions.
    • Knowledge of the hospitality industry.
    • Excellent verbal communication skills.
    • Able to perform well and remain professional whilst under pressure
    • Able to work unsupervised.
    • Physically fit and able to lift safely heavy weights.
    Overview

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

    Magical | Respectful | Innovative | Passionate | Consistent

    Benefits:

          • 31 days annual leave (including bank holidays) increasing with service,
          • Modern and spacious live in accommodation for eligible roles. 
           Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online                   purchases. 
          • Increased maternity and paternity leave with length of service.
          • We celebrate success with a summer party, winter awards ceremony as well team events and incentives throughout the year                    we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
          • Pension - Eligible team members will benefit from a NEST pension scheme.
          • 24/7 team assistant line.
          • Complimentary nutritious meal when on duty.
          • Team Member of the Month Awards.
          • Refer a Friend Award.
          • All team members will be issued with a bespoke Grantley Hall uniform.

    Wellbeing:

    • We are proud to be accredited by The Workplace Wellbeing Charter.
    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty.
    • We are proud to be a mindful employer and we have mental health first aiders on site.
    • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

    Grantley Academy:
    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

    Key Responsibilities
    You will be expected to cover receptionist duties if the business demands as well as to prevent RSI

    To provide Spa therapies according to the chosen Product house and Three Graces protocol supported by your insurable qualifications to a Five Star customer service delivery level.

    To provide five star customer services to arriving and departing Day Spa, Hotel and Members spa guests from the Three Graces reception.

    To be able to assist all Grantley Hall Guests visiting the Three Graces Spa with treatment information, contra-indication and special care guidance, whilst booking their treatments via the Leisure Club Booking system, Alacer and making any necessary amendments.

    To ensure each Day Spa, Hotel and Member guests has a bespoke experience according to their personal aims.

    To support the Head therapist and Head receptionist to achieve the Three Graces treatment and retail budget through providing five start treatments, recommending further treatments and homecare products to retail and cross selling the unique Elite Wellness facilities and sessions.

    Provide and ensure consistent professional treatments are completed in accordance with spa protocols and accepted certification practices.

    Effectively inform and educate our guests about specific wellness concerns.

    You will have a clear understanding of the health and safety and COSHH policies in line with offering Spa therapies and providing customer service on the reception desk.

    You will provide five star customer services according to the Three Graces Standards of Procedure.

    You will continually review your product house training manual and SOPs to ensure your treatment delivery is consistent with the Product house specification.

    You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery.

    To be able to take, amend, cancel a Three Graces spa booking on Alacer

    To be confident to provide the advertised treatments in the Three Graces spa brochure according to your qualification.

    To be confident to provide treatments for clients going through Cancer treatment and in remission according to the Natural Health School protocol, Harrogate.

    To be able to provide treatments for pregnant clients according to company protocol.

    To be able to describe all product house treatments listed on The Three Graces brochure, with benefits, contra-indications, special care adaptation.

    To perform all treatments within the treatment time published.

    To be able to maintain your treatment room cleanliness, hygiene and presentation as per The Three Graces protocol.

    To be able to advise clients after each treatment of appropriate home care routines, including a link to retailing a suitable product to enhance the benefits of their treatment on the day.

    To be able to explain to a client why their chosen treatment would not be suitable given their health care questionnaire information given and offer an alternative.

    To be able to set up a treatment room according to the treatments listed .

    To be able to Clean and close down your treatment room according to the SOP’s.

    To keep the salon stock room in an orderly, hygienic and tidy way.

    To assist the Head Therapist with stock takes, checking new orders, loading on Alacer and storing with stock rotation.

    To assist the Spa Host with the general tidiness and cleanliness of the Three Graces spa.

    To undertake any other ad-hoc duties relevant to the post, as and when required.

    To live the Grantley Hall Values everyday day without compromise

    Desirable Candidate
    The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.

    To have a beauty qualification at NVQ Level 3, or equivalent is essential.

    To have manicure, pedicure and waxing qualification at NVQ 2, or equivalent.

    Previous experience working as a Therapist in a spa is essential.

    Excellent verbal and written communication skills required.
    The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.

    Experience of working within a team.

    A passion to provide holistic and beauty therapies according to your specialisations to a five star spa service standard.

    A drive to learn new and innovative ways of working within a Five Star Spa for the benefits of the team’s health and fulfilling the customers bespoke Wellness aims.

    Overview
    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

    Magical | Respectful | Innovative | Passionate | Consistent

    https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

    Benefits
    31 days annual leave (including bank holidays) increasing with service,
    Modern and spacious live in accommodation for eligible roles.
    Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
    Increased maternity and paternity leave with length of service.
    We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
    Pension - Eligible team members will benefit from a NEST pension scheme.
    24/7 team assistant line.
    Complimentary nutritious meal when on duty.
    Team Member of the Month Awards.
    Refer a Friend Award.
    All team members will be issued with a bespoke Grantley Hall uniform

    Wellbeing
    We are proud to be accredited by The Workplace Wellbeing Charter.
    We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
    We are proud to be a mindful employer and we have mental health first aiders on site.
    We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

    Grantley Academy
    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.
    Key Responsibilities
    Greet customers as they step into the hotel facility.

    Provide a helpful and inviting environment for guests.

    Answer questions asked by guests accurately.

    Constantly remind bar team and hosts of guests that are waiting, and estimate the wait times for guests.

    Monitor guest waiting lists to ensure that all restaurant bookings are taken to the correct restaurant at the correct time.

    Provide a drinks menu for customers and explain all the signature drinks.

    Regularly check reservations that are booked onto tables.

    Ensure that guests are being attended to.

    Escort guests to their seats with a clean and correct drinks menu and ensure that water service has been done.

    Ensure that all guest requirements are met within a timely manner.

    Ensure that the bar areas are always presentable; flowers, lights (when appropriate), menus, cushions and clean tables.

    Make contact with guests as they leave.

    Help them with their coats and bid them goodbye.

    Constantly, liaise with the Bar Manager, Restaurant Manager and Host to ensure that guests are being served.
    Desirable Candidate
    Good management skills.

    Good organisational skills.

    Strong customer skills.

    Ability to be flexible and to multitask.

    Possess an enthusiastic spirit.

    Have a friendly and outgoing disposition.

    Have a smart and energetic personality.

    The ability to communicate effectively.

    Have previous experience in the industry, or a similar role.

    The ability to cope with challenging situations.

    Have the ability to put smiles on peoples faces.

    The ability to work as part of a team.

    Possess interpersonal and problem-solving skills.
    Overview
    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

    Magical | Respectful | Innovative | Passionate | Consistent

    We have an exciting opportunity for a Head Receptionist to join our Front Office team.

    Benefits
    • 31 days annual leave (including bank holidays) increasing with service,
    • Modern and spacious live in accommodation for eligible roles.
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform

    Wellbeing
    We are proud to be accredited by The Workplace Wellbeing Charter.
    We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
    We are proud to be a mindful employer and we have mental health first aiders on site.
    We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

    Grantley Academy
    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.
    Key Responsibilities
    To work alongside the Head Concierge and to ensure the operation runs smoothly in the absence of the Front Office Manager/Assistant Front Office Manager.


    To assist the Receptionists and Night Porters with any queries, offering solutions and taking control as necessary and escalating to the Front Office Manager or Assistant Front Office Manager should any problems arise.


    To be a point of contact for all guests, ensuring that their needs are satisfied prior to, during and after their stay.


    To liaise with Reception, Concierge and Housekeeping regarding arrivals and departures.


    To have an awareness of Standard Operating Procedures and to assist the Front Office Manager and Assistant Front Office Manager in the development and review of these.


    Responsible for preparing and delivering training to the Reception and Night Porter team and liaising with the Learning and Development department to ensure any skill gaps are identified and addressed.


    To assist in training any new team members, recording the training given on record sheets. These sheets to be kept up to date with continual coaching remarks and amended task analysis.


    To carry out Reception and Night Porter shifts when required to and assist during peak periods.


    To be visible in the Front Hall as a contact for the guests during their stay and to constantly strive to please all guests that you may come in to contact with.


    To ensure guests are greeted correctly upon arrival, registered fully and are escorted to their rooms, explaining the location of all the facilities in the hotel. To ensure that the luggage is delivered swiftly to the rooms


    To assist the Reservations team in taking reservation calls when necessary, managing room availability and ensuring maximum occupancy and revenue.


    To ensure that the Reception and Night Porter team are fully prepared for any special events which may be taking place at the hotel and that a plan is put in place to ensure the event runs smoothly.


    To prepare itemised bills for groups on the day of their departure, re-typing as necessary for sending to the company for payment. To assist the Finance department, Front Office Manager and Assistant Front Office Manager with chasing payment on these as required.


    To be responsible for all outstanding charges on the guest ledger, to ensure they are settled promptly and in a timely manner.


    To deal with any guest who have complaints involving any of the services of the hotel and escalating to the relevant Heads of Department or Assistant Managers when necessary.


    To ensure all equipment functions correctly and report faults immediately.


    To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation and company/hotel policies and procedures.


    To attend training courses and meetings as required.


    To be flexible in one’s duty and to carry out additional tasks when requested and when the business demands. To complete any projects assigned by Senior Management.


    To ensure the company’s Health & Safety policy and fire procedures are adhered to at all times, making staff aware of their responsibilities.


    To know and live Grantley Hall’s values every day without compromise.


    Any other duties, deemed necessary.



    STRICTLY NO AGENCIES
    Desirable Candidate
    Overview
    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

    Magical | Respectful | Innovative | Passionate | Consistent

    Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for Assistant Restaurant Manager – Modern British Dining to ensure our guests receive a five star service.

    https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

    Benefits

    • 31 days annual leave (including bank holidays) increasing with service,
    • Modern and spacious live in accommodation for eligible roles.
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform

    Wellbeing

    We are proud to be accredited by The Workplace Wellbeing Charter.
    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
    • We are proud to be a mindful employer and we have mental health first aiders on site.
    • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

    Grantley Academy

    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.
    Key Responsibilities
    Operating the restaurant to the required five star standards outlined in the Procedure Guidelines.

    Be able to competently supervise the operation of the restaurant during Breakfast, Lunch, Afternoon Tea and Dinner services.

    Be able to competently supervise the operation of Room Service.

    To lead, manage and inspire your staff to deliver outstanding customer service.

    Counting cash, reconciling payments ad banking according to company systems.

    Responsible for rotas/staffing levels.

    Responsible for maintaining good staff welfare.

    Training and development of all staff using the company procedures.

    To control the atmosphere of the venue, ensure lighting and music are appropriate and inviting, will need to be adjusted at appropriate times of the day.

    Supervise the set up and breakdown of the restaurant.

    Serving customers directly during busy periods and be able to completely cover the job description of each front of house role.

    Undertake monthly stock takes and overseeing and ordering of stock.

    Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings
    Desirable Candidate
    To have outstanding customer service skills.

    To be presentable and smart in appearance at all times.

    To treat customers and team members with respect.

    All new customers get a friendly greeting, all leaving ones get a sincere goodbye.

    To make sure every time you interact with a customer you are friendly and talkative, even under pressure

    To enjoy going the extra mile for guests, in providing them an enjoyable experience

    To ensure that you follow the challenge 25 policy strictly
    When time allows you should be able to enjoy chat with your customers and enjoy yourself

    To ensure a welcoming and atmospheric ambience.

    To ensure areas are clean and tidy at all times.

    To deal with or escalate customer complaints immediately and effectively.

    STRICTLY NO AGENCIES
    Overview

    Grantley Hall is an exclusive, five-star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city center style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

    Magical | Respectful | Innovative | Passionate | Consistent

    We have an exciting opportunity for multiple Fletchers Restaurant - Host to ensure our guests receive a five star service.

    https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

    Benefits

    • 31 days annual leave (including bank holidays) increasing with service
    • Modern and spacious live in accommodation for eligible roles.
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentive throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform.

    Wellbeing

    We are proud to be accredited by The Workplace Wellbeing Charter.

    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty
    • We are proud to be a mindful employer and we have mental health first aiders on site.
    • We regularly hold health and well-being events to ensure we are supporting you and your goals ac-cordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

    Grantley Academy

    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individuals’ requirements.
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a five-star career at a five-star hotel.

    Key Responsibilities
    Take table reservations for internal & external over the phone

    Input correctly the reservations into the restaurants booking system

    Greet customers as they step into the hotel facility

    Provide helpful and inviting environment for guests

    Answer questions asked by guests accurately

    Constantly remind servers of guests waiting

    Estimate wait times for guests

    Monitor guest waiting list

    Provide a menu for customers and explain the specials or allergens

    Regularly check the reservation book for next meal reservations

    Ensure that guests are being attended to
    Escort guests to their seats, provide them with a clean and correct menu

    Schedule reservations in advance for guest

    Ensure that all guests requirement are met in a timely manner
    Introduce guests to their servers

    Make contact with guests as they leave, help them with their coats and bid them goodbye

    Constantly, liaise with the Restaurant Manager and Head Chef
    Desirable Candidate
    • Good management skills
    • Good organizational skills
    • Strong customer skills
    • Ability to be flexible and to multitask
    • Possess enthusiastic spirit
    • A friendly and an outgoing disposition
    • Smart and energetic personality
    • Ability to communicate effectively
    • Previous experience in related industry or similar role
    • Ability to cope with challenging situations
    • Ability to put smiles on people’s faces
    • Ability to work as part of a team
    • Possess interpersonal and problem-solving skills
    Overview

    Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE luxury gym and executive wellness, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

    We have an exciting opportunity for a Spa Lounge Assistant who will assist the head chef in the assembly and service of healthy, nutritious snacks, salads, smoothies and treats in our Three Graces, luxury spa. 

    Magical | Respectful | Innovative | Passionate | Consistent

    Benefits

    • 31 days annual leave (including bank holidays) increasing with service,
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform

    Wellbeing

    • We are proud to be accredited by The Workplace Wellbeing Charter.
    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
    • We are proud to be a mindful employer and we have mental health first aiders on site. 
    • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

    Grantley Academy

    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 

    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel

    Key Responsibilities
    • To assist the head chef in the assembly and service of healthy, nutritious snacks, salads, smoothies and treats in a luxury spa environment.
    • To ensure the whole team is working to safe and legal practices.
    • To ensure the training and standards are kept at all times.
    • To help ensure the staffing levels are kept to the correct business levels .
    • To ensure all products entering and leaving the kitchens are to the set Grantley standards.
    • To uphold the team SOP’s given to you.
    • To track, replenish and keep in date order the stock holding.
    • To be pro-active with customer comments and complaints.
    • To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
    Desirable Candidate
    • The successful individual will be confident, self-motivated and present a professional persona in all circumstances.
    • Have a high level of creativity and reliability
    • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
    • Knowledge and understanding of a procurement system would be advantageous
    • A flexible approach to work is required given the start up nature of the business.
    • Held a similar position within a quality graded establishment
    • Can produce a number of quality references
    Overview

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

    Magical | Respectful | Innovative | Passionate | Consistent


    https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

    Benefits

    • 31 days annual leave (including bank holidays) increasing with service,
    • Modern and spacious live in accommodation for eligible roles. 
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform

    Wellbeing

    • We are proud to be accredited by The Workplace Wellbeing Charter.
    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
    • We are proud to be a mindful employer and we have mental health first aiders on site. 
    • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

    Grantley Academy

    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

    Key Responsibilities
    • Capable of creating, purchase and manage a cellar of 300 wines plus.
    • Inspire and train staff from your wine knowledge and experience.
    • Help with food service, when possible, with the restaurant team.
    • Responsible for maintaining good staff welfare.
    • Making sure the wine and drinks service is at the highest level.
    • Train and develop the staff using the company procedures.
    • To deliver wine events and tastings to our customers.
    • To manage and take ownership of the cellars and distribution of stock.
    • Undertake monthly stock takes and overseeing and ordering of stock, keeping prices up to date on the EPOS system.
    • Help push sales to gain the best possible profit for the restaurant.
    • Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.
    Desirable Candidate
    • Be a team player.
    • Previous experience in a fine dining restaurant.
    • Be passionate about delivering the highest levels of service to our guest in an engaging way.
    • Perform wine decanting in a professional manner.
    • Ability to work under pressure.
    • Well organised with great attention to detail.
    • To have a proven track record in building a notable wine list.
    • To be qualified to level 3 WSET or CMS.
    • To ensure areas are always clean and tidy.
    • To deal with customer complaints immediately and effectively.
    • Ability to pass your enthusiasm to guests and team members alike.
    • Well-presented and well-mannered.

    STRICTLY NO AGENCIES

    Overview

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

    Magical | Respectful | Innovative | Passionate | Consistent

    We have an exciting opportunity for a Receptionist in Shaun Rankin at Grantley Hall to ensure our guests receive a five star service.

    https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

     Benefits

    • 31 days annual leave (including bank holidays) increasing with service,
    • Modern and spacious live in accommondation for eligible roles. 
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform

    Wellbeing  

    We are proud to be accredited by The Workplace Wellbeing Charter.
    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
    • We are proud to be a mindful employer and we have mental health first aiders on site.
    • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

    Grantley Academy

    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

    Key Responsibilities
    • To greet all guests (whether resident or non-resident) welcome them to Grantley Hall and make them feel comfortable and looked after.
    • Working alongside the Restaurant Manager and Assistant Manager to run the shifts.
    • Meeting and greeting customers, organising table reservations.
    • To deal responsibly with payment transactions and maintain strict control of the bills.
    • Ensure each customer receives impeccable service.
    • Dealing with customer enquirers and reservations accurately and promptly in the absence of the reservations department.
    • Providing first class customer service and should be highly organised with good communication skills, both face to face and over the phone.
    • To maintain good working relationships with colleagues and all other departments.
    • Arranges for special services requested by the guest.
    • To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
    • To attend training courses and meetings as required.
    • To ensure that the agreed standard of personal presentation is always adhered to.
    • Report any issues immediately to your managers in person and through daily reports.
    • To be flexible and extend job duties to carry out any reasonable tasks as requested. 
    Desirable Candidate
    • Excellent team player.
    • Have held a similar role within a high-level hotel or fine dining restaurant.
    • Enthusiastic, quick thinking and welcoming personality.
    • To be able to react to guest requests efficiently and to ensure details are communicated and followed through to all departments.
    • Outstanding personal presentation and grooming.
    • Strong written and oral communication skills.
    • Excellent attention to detail in all aspects of the role.
    • PC Literate, understanding of Microsoft outlook, Excel and Word.

    STRICTLY NO AGENCIES

    Overview

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

    Magical | Respectful | Innovative | Passionate | Consistent

    We have an exciting opportunity for Chef de Rang to ensure our guests receive a five star service.

    https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s 

    Benefits

    • 31 days annual leave (including bank holidays) increasing with service,
    • Modern and spacious live in accomondation for eligible roles. 
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform

    Wellbeing

    • We are proud to be accredited by The Workplace Wellbeing Charter.
    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
    • We are proud to be a mindful employer and we have mental health first aiders on site. 
    • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

    Grantley Academy

    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

    Key Responsibilities
    • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall ensuring guest satisfaction. 
    • To be fully knowledgeable about all menus, and capable of offering explanations when requested.
    • Responsible for preparing your section to the highest standards, ensuring all tables are setup correctly, carrying out daily schedules, making sure checklists are completed in a timely manner.
    • Doing checkbacks on guest’s tables and reporting to the line manager if there is any issues
    • Enthusiastic, quick thinking, welcoming and always happy to help attitude.
    • To assist in maintaining the tidiness and cleanliness of the restaurant and common areas.
    • To make sure all standards are being delivered to the highest level.
    • Communicate effectively at all levels.
    • Ensure you always uphold the reputation of the restaurant and the company.
    • To organise and assist all preparation needed prior to service.
    • Responsible for supervising junior members of the team.
    Desirable Candidate
    • eam player who loves to smile and interact with guests and team alike.
    • Previous experience in a restaurant is key or to be a very keen learner.
    • Be passionate about delivering the highest levels of service to our guests in an engaging way.
    • Ability to work under pressure.
    • Excellent verbal and written communication in English.
    • Looking to progress and move forward within the industry.
    • Enthusiastic and a love for food, wine and delivering high standards with a smile. 
    • A great personality, with lots of charm, confidence and enthusiasm.
    • Outstanding personal presentation, punctual and self-motivated.
    • Excellent attention to detail.


      STRCITLY NO AGENCIES
    Overview

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

    Magical | Respectful | Innovative | Passionate | Consistent

    https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

    Benefits

    • 31 days annual leave (including bank holidays) increasing with service,
    • Modern and spacious live in accommodation for eligible roles. 
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online    purchases. 
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also    celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform

    Wellbeing

    • We are proud to be accredited by The Workplace Wellbeing Charter.
    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
    • We are proud to be a mindful employer and we have mental health first aiders on site. 
    • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

    Grantley Academy

    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

    Key Responsibilities
    • To ensure all treatment standards of service, product and hygiene commensurable with expected standards at a five star international resort are delivered from the therapy suite.
    • To provide beauty and holistic treatments yourself 90% of your working week and deputies in the Head Therapists days off and holidays with the administrative, supervisory and training functions of the Spa.
    • To provide and ensure consistent professional treatments are completed in accordance with chosen product house protocols and accepted certification practices.
    • To effectively inform and educate our guests about specific wellness concerns.
    • To ensure each therapist training and development is in line with the Grantley Academy philosophy.
    • To be the in-house trainer for the Jessica Manicure and  Pedicure treatments according to your specialisation.
    • To be the in-house trainer for the Jane Iredale make up treatments according to your specialisation.
    • To be the in-house trainer for the Gerard International hot and roll wax treatments, according to your specialisation.
    • To organise monthly workshops on beauty and grooming treatments offered for CPD, refresher training and external specialists in-line with budgetary and company protocol.
    • To ensure therapist are up to date on current contra-indications and special care of each treatment offered to mums to be, clients going through the cancer journey, clients with chronic health conditions and clients with undiagnosed health concerns, alongside mental and emotional imbalances, according to the partnered product houses and Three Graces Policy.
    • To ensure the product house retail area is well presented, stocked and attractive to client interests.
    • To maintain the necessary levels of salon and retail stock that you are an in-house trainer for in accordance with season, client and product house demand.
    • To support the Head Therapist with promotional treatments, retail and members benefits in-line with the Sales and Marketing policy and Three Graces Budget.
    • To support the therapist team to meet and exceed agreed revenue targets through a creative approach and retail engaging workshops according to your treatment specialisation.
    • To ensure health, safety and COSHH regulations are complied with at all times in relation to treatment delivery.
    • To undertake any other ad-hoc duties relevant to the post, as and when required.
    • To live the Grantley Hall Values everyday day without compromise.
    Desirable Candidate
    • The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
    • A recognised Beauty qualification, Level 3 NVQ Beauty or equivalent and massage.
    • Previous experience working as a spa Therapist for a minimum of two years.
    • Is computer literate with experience of Premier spa or Alacer booking systems.
    • Excellent verbal and written communication skills required.
    • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
    • Evidence of providing exceptional treatments with experience of at least two years within a Spa setting.
    • Is passionate about providing treatments themselves and enjoys providing aftercare to clients that will enhance the benefits of the treatments given and offering appropriate after care.
    • Enjoys a healthy diet, exercises to maintain good health and loves to share their knowledge and experiences of the industry.

    STRICTLY NO AGENCIES

    Overview

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

    Magical | Respectful | Innovative | Passionate | Consistent

    Benefits:

          • 31 days annual leave (including bank holidays) increasing with service,
          • Modern and spacious live in accommodation for eligible roles. 
           Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online                   purchases. 
          • Increased maternity and paternity leave with length of service.
          • We celebrate success with a summer party, winter awards ceremony as well team events and incentives throughout the year                    we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
          • Pension - Eligible team members will benefit from a NEST pension scheme.
          • 24/7 team assistant line.
          • Complimentary nutritious meal when on duty.
          • Team Member of the Month Awards.
          • Refer a Friend Award.
          • All team members will be issued with a bespoke Grantley Hall uniform.

    Wellbeing:

    • We are proud to be accredited by The Workplace Wellbeing Charter.
    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty.
    • We are proud to be a mindful employer and we have mental health first aiders on site.
    • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

    Grantley Academy:
    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

    Key Responsibilities
    • To ensure the amenities in the changing rooms of Three Graces and Elite wellness and washroom areas within are beyond ½ full.
    • To ensure all bins within the Three Graces and Elite Wellness area are emptied regularly.
    • To ensure the Three Graces reception and Elite Wellness are clear of crockery, water cups and magazines are tidy and in good condition.
    • To liaise with the housekeeping and laundry team on maintenance issues, heavy duty cleaning needed above and beyond the evening/early morning cleaning from housekeeping.
    • To liaise with Gym manager on low stock of water bottles, cleaning materials, poolside flip flops and wet swim wear bags.
    • To liaise with Spa Therapies manager on any low stock of amenities, shampoo, conditioner, shower gel and body lotion, cotton wool, sanitary items for changing rooms and wash rooms.
    • To support the Spa therapist with any treatment prep such as Poultices, towel provision, stock room deep clean, shower deep clean.
    • To be able to assist the Spa Lounge staff with refreshments pool side or spa terrace.
    • To be able to take an order for a poolside refreshment from spa lounge.
    • To be able to use the spa lounge food and beverage till/computer to check guest rooms, names, place an order to kitchen and put through drinks, cakes.
    • To make barista style coffee on demand if spa lounge busy.
    • To be able to explain the Three Graces Spa philosophy, link to the Three Graces to customers.
    • To be able to explain the Elite Wellness philosophy and list fitness and diagnostics sessions and equipment available to use to customers.
    • To understand the benefits of Wellness, Mindfulness, yoga, appropriate nutrition, exercises relaxation and how to explain to clients.
    • To  know the definition of  to a  Five star Bubble standard
    • To be fit and healthy and maintain a balanced life style to support your role as Spa host and ambassador of “Wellness” as it is a very energic role.
    • To be computer literate and be able to access, read, amend, and cancel, on the Three Graces Spa appointment diary, Alacer .
    • To be able to meet and greet arriving clients for Day Spa, hotel Guests and potential members and future clients.
    • To be able to perform a show round of The Three Graces spa according to appropriate guest journey as stated in the SOPs manual.
    • To be able to explain the spa membership categories.
    • To be able to answer an internal telephone enquiry and transfer calls.
    • To be able to cover the Elite wellness reception desk for staff meal time breaks, meetings and in times of sickness.
    • To be aware of the seasonal Three Graces spa treatment promotions, packages and retreats, benefits.
    • To be able to work within your spa host team, adhere to therapist  guidance and follow instruction from the Head Receptionist
    • To be adaptable and flexible within your working day, to assists within the Elite Wellness side of the spa according request of the Duty Manager.
    • You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery.
    • To undertake any other ad-hoc duties relevant to the post, as and when required.
    • To live the Grantley Hall Values everyday day without compromise.
    • To enjoy your day and be passionate about providing five star customer service in the Three Graces Spa.
    Desirable Candidate
    • The successful individual will be fit, hardworking, self-motivated and will present a professional persona in all circumstances.
    • Has worked in a customer focus position before.
    • Previous experience working in a spa is preferable.
    • Excellent verbal and written communication skills required.
    • Is computer literate or willing to learn.
    • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
    • Experience of working within a team.
    • A passion to ensure the Three Graces Spa is looking her best at all times.
    • Enjoys being busy, with a variety of tasks to do without becoming stressed.
    • Covering a 7 day rota cycle - between 8am - 4.30pm and 11.30am - 8pm 
    Overview

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

    Magical | Respectful | Innovative | Passionate | Consistent

    https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

    Benefits

    • 31 days annual leave (including bank holidays) increasing with service,
    • Modern and spacious live in accommodation for eligible roles.
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online     purchases. 
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also   celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform

    Wellbeing

    • We are proud to be accredited by The Workplace Wellbeing Charter.
    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
    • We are proud to be a mindful employer and we have mental health first aiders on site. 
    • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

    Grantley Academy

    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

    Key Responsibilities
    • You will be expected to cover receptionist duties if the business demands as well as to prevent RSI 
    • To provide Spa therapies according to the chosen Product house and Three Graces protocol supported by your insurable qualifications to a Five Star customer service delivery level.
    • To provide five star customer services to arriving and departing Day Spa, Hotel and Members spa guests from the Three Graces reception.  
    • To be able to assist all Grantley Hall Guests visiting the Three Graces Spa with treatment information, contra-indication and special care guidance, whilst booking their treatments via the Leisure Club Booking system, Alacer and making any necessary amendments.
    • To ensure each Day Spa, Hotel and Member guests has a bespoke experience according to their personal aims.
    • To support the Head therapist and Head receptionist to achieve the Three Graces treatment and retail budget through providing five start treatments, recommending further treatments and homecare products to retail and cross selling the unique Elite Wellness facilities and sessions.
    • Provide and ensure consistent professional treatments are completed in accordance with spa protocols and accepted certification practices.
    • Effectively inform and educate our guests about specific wellness concerns.
    • You will have a clear understanding of the health and safety and COSHH policies in line with offering Spa therapies and providing customer service on the reception desk.
    • You will provide five star customer services according to the Three Graces Standards of Procedure.
    • You will continually review your product house training manual and SOPs to ensure your treatment delivery is consistent with the Product house specification.
    • You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery. 
    • To be able to take, amend, cancel a Three Graces spa booking on Alacer 
    • To be confident to provide the advertised treatments in the Three Graces spa brochure according to your qualification.
    • To be confident to provide treatments for clients going through Cancer treatment and in remission according to the Natural Health School protocol, Harrogate.
    • To be able to provide treatments for pregnant clients according to company protocol.
    • To be able to describe all product house treatments listed on The Three Graces brochure, with benefits, contra-indications, special care adaptation.
    • To perform all treatments within the treatment time published.
    • To be able to maintain your treatment room cleanliness, hygiene and presentation as per The Three Graces protocol.
    • To be able to advise clients after each treatment of appropriate home care routines, including a link to retailing a suitable product to enhance the benefits of their treatment on the day.
    • To be able to explain to a client why their chosen treatment would not be suitable given their health care questionnaire information given and offer an alternative.
    • To be able to set up a treatment room according to the treatments listed .
    • To be able to Clean and close down your treatment room according to the SOP’s.
    • To keep the salon stock room in an orderly, hygienic and tidy way.
    • To assist the Head Therapist with stock takes, checking new orders, loading on Alacer and storing with stock rotation.
    • To assist the Spa Host with the general tidiness and cleanliness of the Three Graces spa.
    • To undertake any other ad-hoc duties relevant to the post, as and when required.
    • To live the Grantley Hall Values everyday day without compromise
    Desirable Candidate
    • The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
    • To have a beauty qualification at NVQ Level 3, or equivalent is essential.
    • To have manicure, pedicure and waxing qualification at NVQ 2, or equivalent.
    • Previous experience working as a Therapist in a spa is essential.
    • Excellent verbal and written communication skills required.
    • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
    • Experience of working within a team.
    • A passion to provide holistic and beauty therapies according to your specialisations to a five star spa service standard.
    • A drive to learn new and innovative ways of working within a Five Star Spa for the benefits of the team’s health and fulfilling the customers bespoke Wellness aims.

    STRICTLY NO AGENCIES

    Overview

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

    Magical | Respectful | Innovative | Passionate | Consistent

    Due to continued success, we have an exciting opportunity for a Sales Office Manager in the Sales and Marketing team.


     Benefits

    • 31 days annual leave (including bank holidays) increasing with service,
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform


    Wellbeing  
    We are proud to be accredited by The Workplace Wellbeing Charter.
    We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
    We are proud to be a mindful employer and we have mental health first aiders on site.
    We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.


    Grantley Academy
    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success


    Key Responsibilities
    • To manage the Events department on a daily basis, including recruitment, training, rotas and development of all team members.
    • To implement robust revenue management and sales strategies including pricing, promotions and conversion techniques to support the achievement of the departmental budget and overall hotel budget.
    • To ensure that all enquiries are responded to within company standards, to an agreed standard and that all team members are focused on conversion of key enquiries.
    • To ensure all team members are fully trained on all systems and processes to the required standards including Delphi, Alacer, Social Tables , Procure Wizard etc.
    • To be able to configure Delphi as necessary and create reports necessary to support the smooth running of the business.
    • To ensure the daily, weekly and monthly forecasts for the events department are completed on time and submitted as per company standard.
    • To oversee the function sheet process and personally ensure that every function sheet is completed to the required standard and giving the operational team sufficient notice and details to run events to the high standard required.
    • To produce the team rota and account for holidays.
    • To ensure consistently fabulous enquiry handling processes and techniques are in place on every call, email and online enquiry.
    • To be responsible for the updating and improvement of all departmental SOPs.
    • To play a part in managing external relationships with key suppliers, clients and agents as required.
    • Account management and business development activities as required to ensure targets and budgets are met.
    • To be responsible for the application of our agreed Terms & Conditions and deposit policies for all bookings and to ensure robust payment processes in place.
    • To work with the DoSM and Marketing team to create attractive offers, packages and seasonal packages as required to drive wedding, events and meetings business.
    • To highlight need periods sufficiently in advance to the DoSM and Marketing team that appropriate activity can be undertaken to drive additional sales.
    • To review sales opportunities and enquiries taken by the team
    • To attend relevant wedding and event showcases as well as key networking events and trade shows to promote the property
    • To live the Grantley Hall Values everyday day without compromise
    Desirable Candidate
    • The successful individual will be confident, self motivated and present a professional persona in all circumstances.
    • Excellent verbal and written communication skills required.
    • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
    • Knowledge and understanding of conference and event sales techniques.
    • Strong commercial awareness in terms of enquiry generation, negotiation and conversion skills and maximizing revenue opportunities is required.
    • Experience of managing a team is required.
    • Knowledge of Delphi is essential, knowledge of Alacer would be beneficial. Excellent word, excel skills required. 
    Overview

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.


    Magical | Respectful | Innovative | Passionate | Consistent


    Due to continued success, we have an exciting opportunity for an Events Office Administrator in the Sales and Marketing team.


    Benefits
    • 31 days annual leave (including bank holidays) increasing with service,
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform


    Wellbeing  
    We are proud to be accredited by The Workplace Wellbeing Charter.
    We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    We encourage a balanced diet by offering complimentary balanced meals whilst on duty,
    We are proud to be a mindful employer and we have mental health first aiders on site.
    We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.


    Grantley Academy
    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success

    Key Responsibilities
    • To complete daily figures and banking procedure when in relevant shift.
    • To run all daily, weekly reports for the team and the business to company standard.
    • To ensure consistent outstanding enquiry handling processes are implemented with every call, email, online enquiry and walk-in.
    • To handle small incoming enquiries primarily focusing on private dining for groups of up to 20, private afternoon tea bookings and small groups. 
    • To input rooming lists for the senior team as required.
    • To assist with the festive booking process during the busy period in the run up to Christmas.
    • To support with the management of all emails into the Events inbox every day and ensure all enquiries are responded to in a speedy manner.
    • Good reactive and proactive sales approach to enquiries, ensuring no sales opportunities are missed
    • To ensure excellent management of all pre and post event communications
    • To ensure the booking system is used for each enquiry and completed correctly
    • To uphold the team SOP’s given to you
    • To support the smooth running of the events booking process including event/function rooms reservations, group reservations and internal meeting bookings.
    • To support the Events team including the creation of all required reports, function sheets, stationery etc. To handle small to medium sized bookings.
    Desirable Candidate
    Overview

    Grantley Hall is an exclusive, five-star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city center style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

    Magical | Respectful | Innovative | Passionate | Consistent


    Due to continued success, we have an exciting opportunity for a Host in Restaurant EightyEight to ensure our guests receive a five star service.

    Benefits

    • 31 days annual leave (including bank holidays) increasing with service
    • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
    • Increased maternity and paternity leave with length of service.
    • We celebrate success. With a summer party, winter awards ceremony as well team events and incentive throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
    • Pension - Eligible team members will benefit from a NEST pension scheme.
    • 24/7 team assistant line.
    • Complimentary nutritious meal when on duty.
    • Team Member of the Month Awards.
    • Refer a Friend Award.
    • All team members will be issued with a bespoke Grantley Hall uniform.

    Wellbeing

    We are proud to be accredited by The Workplace Wellbeing Charter.

    • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
    • We encourage a balanced diet by offering complimentary balanced meals whilst on duty
    • We are proud to be a mindful employer and we have mental health first aiders on site.
    • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
    • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

    Grantley Academy

    The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individuals’ requirements.
    On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

    Joining us at Grantley Hall brings the opportunity of a five-star career at a five-star hotel.

    Key Responsibilities
    • Delivering the Eighty Eight Restaurant and Bar concept and ethos to the required five star standards outlined in the Procedure Guidelines.
    • Handle incoming restaurant and bar booking enquiries to company standard.
    • To accurately input all reservations into the relevant system and send confirmations to the guest using the agreed company standards.
    • Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition.
    • Be able to competently maintain the operation of the restaurant and bars during service.
    • To inspire and motivate your peers to deliver outstanding customer service.
    • Responsible for cash and stock security.
    • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall.
    • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
    • Complete all compulsory training and development provided by the Grantley Hall Academy and G.A.P
    • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
    • To provide clear and concise handovers to your team between shifts.
    • To learn and know in detail our Food and Beverage offerings, being able to passionately describe and sell this to our guests.
    • To effectively manage bookings using our in house reservations system, to enhance guest journey, and maximise reservations.
    • Communicate effectively all details of a guest reservation to the server staff.
    • Escalate any complaints to Management or supervisors
    • Be confident to communicate with guests over the phone, conducting call backs and taking bookings
    • Report any unsavory or loud guests to management for them to deal with.
    Desirable Candidate
    • To have outstanding customer service skills.
    • To be presentable and smart in appearance at all times.
    • To treat guest and team members with respect.
    • All new guests get a friendly greeting, all leaving ones get a sincere goodbye.
    • To make sure every time you interact with a guest you are friendly and talkative, even under pressure.
    • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
    • To ensure that you follow the challenge 25 policy strictly.
    • When time allows you should be able to enjoy chat with your guests and enjoy yourself.
    • To ensure a welcoming and atmospheric ambiance.
    • To ensure areas are clean and tidy at all times.
    • To deal with or escalate guests complaints immediately and effectively.

    Accredited By

    Working Forward Disability Confident Mindful Employer Workplace Wellbeing

    Partners

    HIT Hospitality Action Spring Board