Current Vacancies

Overview

Key Responsibilities

Desirable Candidate

• The successful individual will be confident, self motivated and will present a professional persona in all circumstances
• A recognised Beauty qualification, Level 3 NVQ Beauty or equivalent. Massage qualification is essential.
• Previous experience working as a Therapist in a salon is essential.
• Ability to analyse sales figures and report weekly/monthly.
• Excellent verbal and written communication skills required.
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
• Experience of managing a team is required.

Overview

Key Responsibilities

Desirable Candidate

Overview

Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE luxury gym and wellness, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

Our 60 cover brasserie restaurant combines charming original oak panelling, red velvet seating with mulberry tartan and antique mirrors and sits within the main house and is the perfect place to enjoy casual all-day dining. 

We are looking for an experienced Restaurant Manager to assist and support the the F&B Director in ensuring that customers experience the highest level of service.

Benefits  

31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

Key Responsibilities

Desirable Candidate

*Please note that this role is subject to a DBS check

STRICTLY NO AGENCIES PLEASE 

Overview

Key Responsibilities

• To be fully conversant with the key operational demands and systems of all operational departments and to support Heads of Departments as required.
• To assess and review as required the systems of operation and the standards achieved, evaluate the shortfalls and develop revised standards to solve the problems and ensure they are implemented 
• To assist the General Manager/F&B Director with the ongoing improvement of standards, proposing ways of improving the product and services which we offer.
• To assist Heads of Department in ensuring all guests are provided with attentive, courteous and professional service of the highest standard as defined in all SOP manuals.
• To review the departmental rotas in accordance with the changing business demands to ensure appropriate coverage within working time guidelines, giving direction as required.
• To assist and carry out any special projects as requested by the F&B Director.
• To ensure all employee in-house policies, procedures and government legislation is adhered to.
• To carry out Duty Manager shifts and sleep overs as and when required.
• Assist in ensuring the daily maintenance check is carried out
• Be a presence in front of house during check in and pre dinner periods and pinch points.
• Ensure function sheets are relevant, correctly detailed, communicated and adhered to in order to ensure a smooth service and any shortfalls are followed up and solutions established.
• Attend and chair the function sheet meeting and ensure that all the operations are aware.

• Own and operate the quality management systems and feedback systems in order to identify any shortfalls in our standards, evaluate and then assist the Heads of Department to address the shortfalls.
• Conduct monthly training needs analysis to assist the department heads in reaching their objectives, guest expectation and employee’s individual development.
• To monitor and ensure that all management are familiar with and regularly update their Standard of Performance manuals.
• In liaison with the HR Director and Learning and Development Manager to assist in compiling Hotel’s annual Training Objectives.
• To plan, implement and monitor in conjunction with the HR Director and Facilities Manager compliance with corporate policies and procedures: Induction Training, Hygiene, Health, Fire and Safety Training
• To assist with the co-ordination and monitor the management of industrial release programmes/work experience students.
• To ensure that the Heads of Department follow an agreed, systematic administration process for all training related matters which are kept updated and current.
• To ensure all training activities related to Hospitality Assured are followed and maintained and recorded.
• To assist Heads of Department in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
• To ensure all stock takes are undertaken and the all Heads of Department are ensure that the ProcureWizard purchasing system is being used effectively.

• Be fully familiar with the contents of the hotel legal compliance manual.
• Undertake daily H&S checks and take responsibility in case of an emergency including fire, first aid and accident reporting
• Assist H&S Consultant with monthly spot checks as required and bi-annual audits of all departments.
• Ensure sufficient trained first aiders. Assist the HR Manager to co-ordinate courses to meet requirements.
• Ensure all accidents are correctly reported and associated paperwork completed and filed/actioned accordingly
• Ensure all Heads of Department and Duty Managers are familiar with the procedures.
• Assist the H&S consultant with any compliance manual updates.
• Check all departments are adhering to health and safety policies, eg COSSH, Risk Assessments
• Co-ordinate fire training and ensure all recording of fire procedures are adhered to
• Liaise with H&S consultant to ensure the hotel conforms to all changes in the law relating to fire, health and safety
• To ensure that all employees have an understanding of and adhere to the Hotel’s rules and regulations relating to Fire, Hygiene, Health and Safety.

• Together with the General Manager/HR Director maintain all aspects of Hospitality Assured and to prepare the staff/Heads of Department for all related administration for annual re-assessment.
• Together with the General Manager/ HR Director assist in drawing up and implementing the Management Trainee programmes and student programmes throughout the hotel.
• To assist in the preparation of the annual Business Plan, objectives and budgets.
• To represent the Hotel at meetings as and when required.

• To assist Head of Departments in the building an efficient team of employees by taking an active interest in their welfare, safety and development.
• To monitor that all employees report for duty punctually wearing the correct uniform.
• To ensure that all employees provide a friendly, courteous and professional service at all times.
• To comply with all legislation
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel operation.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as required.
• To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.

Desirable Candidate

*Please note that this role is subject to a DBS check

STRICTLY NO AGENCIES PLEASE 

Overview

Key Responsibilities

• Operating the the Eighty Eight Restaurant and Bar and Valerias Champagne Lounge to the required five star standards outlined in the Procedure Guidelines.
• Be able to competently supervise the operation of the restaurant and bars during evening and late evening service.
• To lead, manage and inspire your staff to deliver outstanding customer service.
• Counting cash, reconciling payments ad banking according to company systems. 
• Responsible for rotas/staffing levels.
• Responsible for maintaining good staff welfare.
• Training and development of all staff using the company procedures.
• To control the atmosphere of the venue, ensure lighting and music are appropriate and inviting, will need to be adjusted at appropriate times of the day.
• To hold weekly team meetings and feedback management decisions in a positive way, and let the General Manager know of any feedback that needs to come up from the staff
• Supervise the set up and breakdown of the restaurant.
• Serving customers directly during busy periods and be able to completely cover the job description of each front of house role.
• Undertake monthly stock takes and overseeing and ordering of stock.
• Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.
• You will need to make sure the venue is clean and that inappropriately loud /drunk /unsavoury people are dealt with and moved on.

Desirable Candidate

• To have outstanding customer service skills.
• To be presentable and smart in appearance at all times.
• To treat customers and team members with respect.
• All new customers get a friendly greeting, all leaving ones get a sincere goodbye.
• To make sure every time you interact with a customer you are friendly and talkative, even under pressure .
• To enjoy going the extra mile for guests, in providing them an enjoyable experience
• To ensure that you follow the challenge 25 policy strictly .
• When time allows you should be able to enjoy chat with your customers and enjoy yourself .
• To ensure a welcoming and atmospheric ambience.
• To ensure areas are clean and tidy at all times.
• To deal with or escalate customer complaints immediately and effectively.

*Please note that this role is subject to a DBS check

STRICTLY NO AGENCIES PLEASE 

Overview

Key Responsibilities

• Operating the Grantley Suite, Marquee operations and off-site operations to the required five star standards outlined in the Procedure Guidelines.
• Be able to competently supervise the operation of the Grantley Suite for meetings and
• events, lunches, dinners, weddings and other occasions where the Grantley Suite is
• used.
• Be able to competently supervise the operation of the Grantley Suite.
• To lead, manage and inspire your staff to deliver outstanding customer service.
• Counting cash, reconciling payments ad banking according to company systems. 
• Responsible for rotas/staffing levels.
• Responsible for maintaining good staff welfare.
• Training and development of all staff using the company procedures.
• To control the atmosphere of the venue, ensure lighting and music are appropriate and inviting, will need to be adjusted at appropriate times of the day.
• To hold weekly team meetings and feedback management decisions in a positive way, and let the General Manager know of any feedback that needs to come up from the staff
• Supervise the set up and breakdown of the Grantley Suite.
• Serving customers directly during busy periods and be able to completely cover the job description of each front of house role.
• Undertake monthly stock takes and overseeing and ordering of stock.
• Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings

Desirable Candidate

• To have outstanding customer service skills.
• To be presentable and smart in appearance at all times.
• To treat customers and team members with respect.
• All new customers get a friendly greeting, all leaving ones get a sincere goodbye.
• To make sure every time you interact with a customer you are friendly and talkative, even under pressure .
• To enjoy going the extra mile for guests, in providing them an enjoyable experience
• To ensure that you follow the challenge 25 policy strictly .
• When time allows you should be able to enjoy chat with your customers and enjoy yourself .
• To ensure a welcoming and atmospheric ambience.
• To ensure areas are clean and tidy at all times.
• To deal with or escalate customer complaints immediately and effectively.

*Please note that this role is subject to a DBS check

STRICTLY NO AGENCIES PLEASE 

Overview

Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE luxury gym and wellness, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

Our 180 cover contemporary venue is nestled in the Japanese gardens has its own private terrace. It will host spectacular weddings, private gala dinners and large conferences and meetings. 

We are looking for an experienced Head Chef to assist and support the the F&B Director in ensuring that customers have an exceptional experience. 

Benefits  

31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

Key Responsibilities

• Operating the Grantley Suite, Marquee operations kitchen to the required five star standards outlined in the Procedure Guidelines.
• Be able to competently supervise the operation of the Grantley Suite kitchen. 
• To lead,  manage and inspire your staff to deliver outstanding food. 
• Responsible for rotas/staffing levels.
• Responsible for maintaining good staff welfare.
• Training and development of all staff using the company procedures.
• To hold weekly team meetings and feedback management decisions in a positive way, and let the General Manager know of any feedback that needs to come up from the staff
• Undertake monthly stock takes and overseeing and ordering of stock.
• Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings

Desirable Candidate

• Have excellent knowledge of rational regen menu system.  
• Have considerable experience as a Head Chef or Senior Sous Chef in a 5 star operation and can cook and create menus to a minimum 3 rosette standard.
• To have outstanding customer service skills, communicating with clients with regards to event planning.  
• To be presentable and smart in appearance at all times.
• To treat customers and team members with respect.
• To enjoy going the extra mile for guests, in providing them an enjoyable experience

Overview

Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE luxury gym and wellness, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

Our 60 cover brasserie restaurant combines charming original oak panelling, red velvet seating with mulberry tartan and antique mirrors and sits within the main house and is the perfect place to enjoy casual all-day dining. 

We are looking for an experienced Head Chef to assist and support the the F&B Director in ensuring that customers have an exceptional experience. 

Benefits  

31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

Key Responsibilities

• Operating the Brasserie kitchen to the required five star standards outlined in the Procedure Guidelines.
  
• Be able to competently manage the kitchen during for the Brasserie, Room Service, Breakfast, Bar snacks and Afternoon Tea.
• Plan menus, that are fully costed in line with budgeted costs per sales. 
• To lead, manage and inspire your staff to deliver outstanding food. 
• Make sure all team adhere to food safety and hygiene regulations to ensure a clean and sanitary kitchen. 
• Responsible for rotas/staffing levels.
  
• Responsible for maintaining good staff welfare.
  
• Training and development of all staff using the company procedures.
  
• To hold weekly team meetings and feedback management decisions in a positive way, and let the General Manager know of any feedback that needs to come up from the staff
• Undertake monthly stock takes and overseeing and ordering of stock.
  
• Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings
• To live the Grantley Hall Value at all times without compromise.

Desirable Candidate

• Excellent People Management skills
• A passion and skill for team development
• Have significant experience as a Head Chef or Senior Sous Chef in a 5 star operation and can cook and create menus to a minimuim 3 rosette level
• Have excellent organisational skills
• IT literate

Overview

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE luxury gym and wellness, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a skilled Administrator to support the Grantley Hall HR and Learning and Development Team with all aspects of HR, specifically Recruitment and Induction at pre-opening and operational stage. 

Benefits  

31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform, use of team gym and uniform. 

Key Responsibilities

• Being the first point of contact at the Grantley Hall Academy Reception, ensuring visitors are welcomed professionally, made to feel comfortable and looked after. 
• Assisting with the high volume recruitment process including; placing adverts, managing agency support, shortlisting, arranging and conducting interviews, attending careers fairs/events.
• Liaising with candidates through the recruitment process including, interview invitation, show rounds, dealing with queries and offering feedback.
• Liaising with line managers to ensure the recruitment process SOP is followed and candidates receive a positive experience. 
• Supporting new starters pre and post their start date; facilitating induction programmes, liaising with the Accommodation Manager to secure live in accommodation when appropriate, conducting new starter after care meetings to ensure they are fully supported and engaged.
• Keeping our internal communication hub updated with relevant HR news and information.
• Produce reports which will include live vacancy information and induction data.  
• Sending confidential letters to employees, new starters and candidates.
• To assist the Director of HR and Learning and Development Manager, in additional HR tasks as required.
• To live the Grantley Hall Values everyday day without compromise

Desirable Candidate

• The successful individual will be confident, self motivated and present a professional persona in all circumstances.
• The ability to work accurately, with attention to detail
• Excellent verbal and written communication skills required
• Strong administration skills
• A high level of confidentiality
• Ability to work under pressure and to deadlines is essential
• A flexible approach is essential given the fast changing environment we will work in and the varied aspects of the role.

Overview

Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE luxury gym and wellness, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

We have an exciting opportunity for an experienced Revenue Manager to be part of a new chapter, who will be  responsible for the management of the rooms sales process at Grantley Hall including pricing, room reservations and also the Spa and restaurant bookings process.

Benefits  

31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, exclusive Team Member gym, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform.

Key Responsibilities

• To supervise the Reservations Department on a daily basis, including recruitment, training and development of all team members.
• To be responsible for the smooth running of the reservations function including rooms reservations, Spa reservations and restaurant bookings.
• To be responsible for the setting and daily management of Grantley Hall’s rooms pricing strategies.
• To manage the hotel’s distribution channels in line with our agreed revenue management and pricing strategy.
• To implement a distribution strategy which maximises our revenues and minimizes costs and commissions.
• To complete all rate loading for the property.
• To complete the weekly and monthly forecasts , in conjunction with relevant HODs as appropriate.
• To ensure consistently fabulous enquiry handling processes and techniques are in place on every call, email and online enquiry.
• To work with the Conference and Events Sales Manager to ensure a robust revenue management strategy making the most of all sales opportunities in every available revenue generating outlet.
• To manage external relationships with key suppliers, OTAs and agents as required.
• To be responsible for the application of our agreed Terms & Conditions and deposit policies for all bookings and to ensure robust payment processes in place.
• To work with the DOSM and Marketing team to create attractive offers, packages and seasonal packages as required.
• To highlight need periods sufficiently in advance to the DoSM and Marketing team that appropriate activity can be undertaken to drive additional sales.
• To chair the weekly revenue meeting.
• To work closely with the Marketing team to drive non residential Spa revenue and Food & Beverage bookings to ensure these outlets are fully maximized and that we recognize when additional activity is required due to hotel bookings which could impact sales opportunities.
• To live the Grantley Hall Values everyday day without compromise

Desirable Candidate

• The successful individual will be confident, self motivated and present a professional persona in all circumstances.
• Excellent numerical and communication skills required.
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
• Knowledge and understanding of distribution channels including channel managers and OTAs
• Strong commercial awareness in terms of setting pricing strategies and maximizing revenue opportunities is required.
• Experience of managing a team is required.
• Knowledge of Alacer would be beneficial but not essential.

Overview

Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE performance centre, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

We are looking for an experienced Head Chef to assist and support the F&B Director in ensuring that customers experience the highest level of service in our Pan-Asian bar and restaurant, Bar Restaurant Eighty Eighty and our champagne and cocktail bar, Valeria’s.

Key Responsibilities

• Operating the the Eighty Eight, Pan Asian kitchen to the required five star standards outlined in the Procedure Guidelines.
• To lead, manage and inspire your staff to deliver outstanding customer service.
• Responsible for rotas/staffing levels.
• Responsible for maintaining good staff welfare.
• Training and development of all staff using the company procedures.
• To hold weekly team meetings and feedback management decisions in a positive way, and let the General Manager know of any feedback that needs to come up from the staff
• Undertake monthly stock takes and overseeing and ordering of stock.
• Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.
• You will need to make sure the venue is clean and that inappropriately loud /drunk /unsavoury people are dealt with and moved on.

Desirable Candidate

• Have a substantial background as a Head Chef or Senior Sous Chef.
• Excellent People Managemennr and Communication skills.
• Have a strong background in robata, ceviche and Asian cushine. 
• Excellent organisational skills.
• IT Literate  

STRICTLY NO AGENCIES PLEASE

Overview

Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE luxury gym and wellness, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

We have an exciting opportunity for an experienced Gym Manager to be part of a new chapter and lead our Elite performance facility.  

Key Responsibilities

• To suport the operational management of the Elite gym. 
• To provide standards of product, service and hygiene commensurable with expected standards at a five star international resort.
• To deliver performance enhancing techniques, products and packages using the facilities provided.
• To deliver effective leadership & management of the Elite Performance Facility.

Outline of Duties

• Reporting to the Director of Elite and Spa, you will support the operational management  of the Elite gym
• You will support Elite activity linked to sales, marketing, and promotional activity.
• You will ensure standards are maintained through daily walk arounds, maintenance checks and reports.
• You will be able to effectively lead and motivate the team, ensuring all are fully trained, engaged and developing within the business
• You will have a clear understanding of the health and safety policies in line with the systems.
• You will deliver an effective Membership strategy as outlined in the annual budget.
• You will have the ability to design, implement and deliver products and packages expected of such a facility.
• You will be able to assist in developing a sales and marketing strategy focusing on developing and delivering corporate wellness programmes, amateur athletes and professional wellness.
• You can demonstrate you are able to provide an excellent understanding of sports and exercise science and demonstrate a high level of preparation before meeting clients.
• Previous experience of delivering performance and lifestyle analysis, advice and designing individual programmes based on data from performance monitoring systems.
• Use of specialist equipment including whole body cryotherapy, medistream aqua massage, underwater treadmill, altitude training facilities, VO2 Max testing equipment.
• Educate and advise clients on areas such as heart rate monitoring, recovery techniques, hydration strategies, overtraining and acclimatisation. 
• To have a comprehensive understanding of plant and plant room requirements.
• You will be prepared to take on extra responsibilities and to cover for the Director of Elite Performance as and when required.
• To live the Grantley Hall Values everyday day without compromise

Desirable Candidate

• Strong operational, technical, financial and commercial awareness
• Ability to analyse sales figures and report weekly/monthly
• Sound understanding of profit and loss
• Degree in Sports Science or equivalene
• Sports specific professional accreditation 
• REPs level 3 or above or equivalent 
• Proven experience of working with rehabilitation and performance equipment
• Pool and plant training
• First Aid

Overview

Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE luxury gym and wellness, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

We have an exciting opportunity for an experienced Wedding and Events Co-ordinator to be part of a new chapter, reporting to the Events Sales Manager, you will support with enquiry handling and rooms reservations.

Benefits  

31 days annual leave (including bank holidays) increasing with service, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform

Key Responsibilities

• To complete daily figures and banking procedure when in relevant shift.
• To ensure consistent outstanding enquiry handling processes are implemented with every call, email, online enquiry and walk-in.
• Good reactive and proactive sales approach to enquiries, ensuring no sales opportunities are missed
• To ensure excellent management of all pre and post event communications
• To ensure the booking system is used for each enquiry and completed correctly
• To uphold the team SOP’s given to you
• To support the smooth running of the events booking process including event/function rooms reservations, group reservations and internal meeting bookings.
• To ensure all details for booking are up to date and handed over to the relevant departments
• To keep on top of enquiry handling, chasing and manage own time
• To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
• Be the main point of contact for prospective wedding and event guests
• To support in the organisations of and attend Grantley Hall’s wedding open days 
• Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event booking experience
• To support the Event Sales Manager in the completion of forecasts and tracking documents as required.
• To use Grantley Hall’s meeting selling strategies and room selling strategies.
• To ensure use of our agreed Terms & Conditions and deposit policies for all bookings
• Complete any additional sales and event oriented tasks, within reason, as requested by the DOSM and GM.
• To live the Grantley Hall Values everyday day without compromise

Desirable Candidate

• The successful individual will be confident, self motivated and present a professional persona in all circumstances.
• Excellent verbal and written communication skills required.
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
• Knowledge and understanding of conference and event sales techniques would be beneficial
• A flexible approach to work is required given the start up nature of the business.
• Knowledge of Alacer would be beneficial but not essential.