Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.
Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.
Magical | Respectful | Innovative | Passionate | Consistent
• 31 days annual leave (including bank holidays) increasing with service,
• Modern and spacious live in accommodation for eligible roles.
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
• Increased maternity and paternity leave with length of service.
• We celebrate success with a summer party, winter awards ceremony as well team events and incentives throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform.
- We are proud to be accredited by The Workplace Wellbeing Charter.
- We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
- We encourage a balanced diet by offering complimentary balanced meals whilst on duty.
- We are proud to be a mindful employer and we have mental health first aiders on site.
- We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
- We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.
The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.
Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.
You will be expected to cover receptionist duties if the business demands as well as to prevent RSI
To provide Spa therapies according to the chosen Product house and Three Graces protocol supported by your insurable qualifications to a Five Star customer service delivery level.
To provide five star customer services to arriving and departing Day Spa, Hotel and Members spa guests from the Three Graces reception.
To be able to assist all Grantley Hall Guests visiting the Three Graces Spa with treatment information, contra-indication and special care guidance, whilst booking their treatments via the Leisure Club Booking system, Alacer and making any necessary amendments.
To ensure each Day Spa, Hotel and Member guests has a bespoke experience according to their personal aims.
To support the Head therapist and Head receptionist to achieve the Three Graces treatment and retail budget through providing five start treatments, recommending further treatments and homecare products to retail and cross selling the unique Elite Wellness facilities and sessions.
Provide and ensure consistent professional treatments are completed in accordance with spa protocols and accepted certification practices.
Effectively inform and educate our guests about specific wellness concerns.
You will have a clear understanding of the health and safety and COSHH policies in line with offering Spa therapies and providing customer service on the reception desk.
You will provide five star customer services according to the Three Graces Standards of Procedure.
You will continually review your product house training manual and SOPs to ensure your treatment delivery is consistent with the Product house specification.
You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery.
To be able to take, amend, cancel a Three Graces spa booking on Alacer
To be confident to provide the advertised treatments in the Three Graces spa brochure according to your qualification.
To be confident to provide treatments for clients going through Cancer treatment and in remission according to the Natural Health School protocol, Harrogate.
To be able to provide treatments for pregnant clients according to company protocol.
To be able to describe all product house treatments listed on The Three Graces brochure, with benefits, contra-indications, special care adaptation.
To perform all treatments within the treatment time published.
To be able to maintain your treatment room cleanliness, hygiene and presentation as per The Three Graces protocol.
To be able to advise clients after each treatment of appropriate home care routines, including a link to retailing a suitable product to enhance the benefits of their treatment on the day.
To be able to explain to a client why their chosen treatment would not be suitable given their health care questionnaire information given and offer an alternative.
To be able to set up a treatment room according to the treatments listed .
To be able to Clean and close down your treatment room according to the SOP’s.
To keep the salon stock room in an orderly, hygienic and tidy way.
To assist the Head Therapist with stock takes, checking new orders, loading on Alacer and storing with stock rotation.
To assist the Spa Host with the general tidiness and cleanliness of the Three Graces spa.
To undertake any other ad-hoc duties relevant to the post, as and when required.
To live the Grantley Hall Values everyday day without compromise
The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
To have a beauty qualification at NVQ Level 3, or equivalent is essential.
To have manicure, pedicure and waxing qualification at NVQ 2, or equivalent.
Previous experience working as a Therapist in a spa is essential.
Excellent verbal and written communication skills required.
The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
Experience of working within a team.
A passion to provide holistic and beauty therapies according to your specialisations to a five star spa service standard.
A drive to learn new and innovative ways of working within a Five Star Spa for the benefits of the team’s health and fulfilling the customers bespoke Wellness aims.