Covid-19 Update

Good to go

Dear guests and friends, 

Following the updated government guidance as of Thursday 27th January 2022, we continue to do everything we can to keep you safe and well during a visit to the hotel, to implement current guidelines as far as possible and to highlight the additional cleansing, health and safety and protocols that we are putting in place for as long as required – whilst still providing the warm, friendly, five star service that is at the heart of our personality 

Hand sanitising stations continue to be available throughout the hotel. Read below for our key COVID policies and frequently asked questions. Alternatively, you can read our full COVID-19 policies and procedures here. We would like to thank you all for your ongoing support and we look forward to welcoming you to Grantley Hall. 

Thank you, 

Andrew McPherson

Frequently Asked Questions

Guests are respectfully requested to comply with the hotel’s COVID-19 measures for the safety and wellbeing of themselves, other guests and team members and failure to do so will be taken very seriously and may result in guests being requested to leave the premises.

Guests no longer need to wear a face covering in public places however all guests are encouraged to wear face coverings in Three Graces Spa areas. Our Three Graces Spa team will continue to wear face masks or visors during your visit. Hand sanitising stations continue to be available throughout the hotel.

Menus will be available to view on our hotel app which guests can download to their mobile phones.

For guests wishing to enjoy the delicious menus and extensive wine list in the comfort of their own bedrooms then we are pleased to advise that we will no longer be charging a tray charge for any room service orders.

Grantley Hall is fortunate to be able to offer a selection of private dining rooms for small, private gatherings. These spaces provide perfect, intimate surroundings to celebrate those special occasions we love to share with those close to us.

Guests are requested to book their spa treatments in advance to avoid disappointment.

Client consultation forms and medical questionnaires will once again be completed at the time of treatment with your spa therapist.

We do ask that guests continue to use their face masks or coverings when in the spa treatment rooms as they are in close proximity with their spa therapist.

Should you have tested positive for Covid-19 prior to your visit, you are able to use the Three Graces Spa facilities, however we are unable to offer any Three Graces Spa treatments. Please email or call 01765 620070 to cancel your treatment prior to your arrival.
As beautiful as Grantley Hall may be, it is nothing without the team of dedicated staff on-site to look after our guests, create delicious memories, magical moments and ensure that every whim is met. 

It is very important to us that our staff feel safe and secure in their working environment and to this effect we are introducing a wide number of health and safety commitments to ensure their ongoing wellbeing.
All visitors to the hotel will find increased hand sanitisation facilities, an increase in public area cleaning protocols and a robust audit process to ensure that all new regimes are being implemented.Use of a professional steam cleaner that kills all bacteria at a temperature of 70 degrees. This will be predominantly used in the spa wet areas such as changing rooms, showers and floors.

Bedroom sanitisation:
• All floors will be cleaned with our I-mops using Tersano oxygenated water or with ECOLAB alkalinefloor cleaners for all different floor types , each with different brushes. 
• Increased use of our Ozone generator machine which is a proven disinfectant tool that safely kills both airborne germs and those on hard and soft surfaces. 
• ECOLAB products will be used for cleaning and sanitising the room , high touched areas, etc , plus opening doors and windows to allow the room to ventilate as we clean. 
• Ensure all laundry is washed at temperatures in excess of 60 degrees which has been proven to kill any trace of the disease. 
• We will continue to stock our minibars with complimentary soft drinks and our hospitality trays with a range of items for your enjoyment. We guarantee that all packaged items will have been thoroughly cleaned in between each guest and all crockery and glassware will have been sanitised and replaced between guests –even if it does not appear to have been used.