Covid-19 Update

Good to go

Dear Guests and Friends 

Following the government update and ending of COVID-19 restrictions on Monday 19th July, Grantley Hall will continue to adhere to some of the government guidelines for the safety of our guests and staff. Read below for our key COVID policies and frequently asked questions. Alternatively, you can read our full COVID-19 policies and procedures here. 

We would like to thank you all for your ongoing support and we look forward to welcoming you back to the hotel soon. 

Thank you,
Andrew McPherson

Frequently Asked Questions

All guests and staff are encouraged to wear face coverings in public areas. Face coverings may be removed when seated in a bar or restaurant. Guests are required to where their face mask or covering in the spa treatment rooms as they are in close proximity with their spa therapist.

Government guidelines do require that we take full contact details for all guests – whether residential or non-residential. This means that any nonresidents who visit the hotel to enjoy a drink or meal in one of our bars or restaurants will be requested to provide full contact information such as postal address, telephone numbers and email address. A Track & Trace QR code can be found at Reception. Please be aware that we will not use these details for marketing purposes unless you give us express permission.

Following the relaxing of the COVID guidelines, we are committed to respecting the needs and concerns of our guests. Our team members will be available to escort guests to their bedrooms if required and will be able to provide as much, or as little, interaction as required by each individual guest.

Menus will be available to view on our hotel app which guests can download to their mobile phones.

For guests wishing to enjoy the delicious menus and extensive wine list in the comfort of their own bedrooms then we are pleased to advise that we will no longer be charging a tray charge for any room service orders.

Grantley Hall is fortunate to be able to offer a selection of private dining rooms for small, private gatherings. These spaces provide perfect, intimate surroundings to celebrate those special occasions we love to share with those close to us.

Access to the indoor pool, vitality pool and thermal areas will be limited to a maximum of 24 people at any one time to ensure social distancing.

Access to the facilities will be limited to a maximum of 2 hours at any one time with time slots being every 2 hours from 08.00 to 20.00. Guests are requested to book their preferred pool visit time prior to arrival and spa treatments may be booked in advance as usual.

Client consultation forms and medical questionnaires will once again be completed at the time of treatment with your spa therapist.

Clients wishing to use the ELITE facilities will be asked to book their preferred time slots on arrival at the hotel.

We do ask that guests continue to use their face masks or coverings when in the spa treatment rooms as they are in close proximity with their spa therapist.

PPE will be provided to team members where appropriate including face masks, disposable gloves and additional uniform supplies, which will be washed at the hotel to ensure each item is clean at the start of every shift.
All visitors to the hotel will find increased hand sanitisation facilities, an increase in public area cleaning protocols and a robust audit process to ensure that all new regimes are being implemented.
Use of a professional steam cleaner that kills all bacteria at a temperature of 70 degrees. This will be predominantly used in the spa wet areas such as changing rooms, showers and floors.
In our bedrooms, all floors will be cleaned with our I-mops using Tersano oxygenated water or with ECOLAB alkaline floor cleaners for all different floor types, each with different brushes. We will continue to use our Ozone generator machine which is a proven disinfectant tool that safely kills both airborne germs and those on hard and soft surfaces. ECOLAB products will be used for cleaning and sanitising the room, high touched areas, etc , plus opening doors and windows to allow the room to ventilate as we clean.
An amenities kit will be provided to all residents which includes:
  • Facemasks and gloves
  • Antibacterial handwash