SALES, MARKETING & RESERVATIONS

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Current Vacancies in Sales, Marketing & Reservations

If you want to be in a fast paced, proactive and interactive environment then our Sales and Marketing team is for you. Home to a flexible and motivated team whose attention to detail is the core of everything they do, our Sales and Marketing team aims to exceed expectations day in, day out. We are looking for team members who are motivated by a sale, have a creative flair and ensure each and every customer query and request is answered to the highest level of service.

If you don’t see any relevant vacancies currently advertised and would like to speculatively apply for any suitable position in the future please contact 'careers@grantleyhall.co.uk'.
Desirable Candidate
• Handle incoming room, restaurant and spa booking telephone enquiries
• To be able to accurately input reservations into the relevant system and send confirmations to the guest using the agreed company standards
• Take and transfer any external calls that are coming in
• Handle all brochure requests
• To action emails that come to the hotel’s generic email address
• Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition
• Log and process all guest requests
• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous
• Excellent customer service skills and ability to build a rapport with guests
• Have a professional and friendly telephone manner
• Excellent communication skills
• Immaculate personal presentation
• Shows pro-active approach to guests and duties
• Great attention to detail
• Have a positive attitude
• Be a great team player
• Microsoft Office knowledge
Your Benefits
• A monthly service charge – typically £2400 annually
• 31 days holiday increasing to 33 days with length of service
• Free parking and live in modern accommodation available
• We celebrate success! With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards
• Complimentary bespoke Grantley Hall uniform
• Complimentary meals when on duty
• On site Staff gym
• Refer a friend scheme
Desirable Candidate
• The successful individual will be confident, self-motivated with the ability to build rapport with guests on all levels
• Have strong attention to detail
• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous
• Flexible approach to working hours as there will be some weekend work and early/late shifts required to ensure office opening times are covered

Your Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees as well as supervisors and managers:
• Tips typically over £200 per month (£2,400 per year)
• Free parking and live in accommodation available
• Complimentary bespoke Grantley Hall uniform
• Complimentary meals when on duty
• Refer a friend scheme
Desirable Candidate
• The successful individual will be confident, self-motivated with the ability to build rapport with guests on all levels
• Have strong attention to detail and being great at multitasking
• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous
• Flexible approach to working hours as there will be some weekend work and early/late shifts required to ensure office opening times are covered
Your Benefits
• A monthly service charge – typically £2400 annually
• 31 days holiday increasing to 33 days with length of service
• Free parking and live in modern accommodation available
• We celebrate success! With a summer party, winter awards ceremony as well team events and incentives throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards
• Complimentary bespoke Grantley Hall uniform
• Complimentary meals when on duty
• On site Staff gym
• Refer a friend scheme
Desirable Candidate
We are proudly recruiting for an experienced Wedding & Events Executive to join our Sales & Marketing team at Grantley Hall on a 12-month Maternity cover. This is a fantastic opportunity for an enthusiast Events professional who is looking to enhance their career in a five-star
property setting. You’ll be part of our Sales team building essential relationships with both clients and the rest of Grantley Hall team.
Your Benefits
• 31 days annual leave (including bank holidays) increasing with service
• Tips – Typically around £200 a month
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
• Modern and spacious live-in accommodation for eligible roles
• Increased maternity and paternity leave with length of service
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards
• Complimentary nutritious meal when on duty
• Free Staff Parking
• Team Member of the Month Awards
• £500 Refer a Friend Award

Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing

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HIT Hospitality Action Spring Board