SALES, MARKETING & RESERVATIONS

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Current Vacancies in Sales, Marketing & Reservations

If you want to be in a fast paced, proactive and interactive environment then our Sales and Marketing team is for you. Home to a flexible and motivated team whose attention to detail is the core of everything they do, our Sales and Marketing team aims to exceed expectations day in, day out. We are looking for team members who are motivated by a sale, have a creative flair and ensure each and every customer query and request is answered to the highest level of service.

If you don’t see any relevant vacancies currently advertised and would like to speculatively apply for any suitable position in the future please contact 'careers@grantleyhall.co.uk'.

Telephonist

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Key Responsibilities
• Handle incoming room, restaurant and spa booking telephone enquiries.
• To be able to accurately input reservations into the relevant system and send confirmations to the guest using the agreed company standards.
• To take and transfer any external calls that are coming in.
• To handle all brochure requests
• To action emails that come to the hotel’s generic email address.
• Provide a consistently excellent level of guest service in accordance with our values, ensuring that all guests receive special attention and recognition.
• To log and process all guest requests
• To live the Grantley Hall Values everyday day
• To be able to support the reception team when busy with basic reception duties such as check-in and check-out.
• To be creative and innovative in your approach to customer service to ensure all guest requirements are met and expectations exceeded.
• To complete any other tasks as reasonably requested by the Reservations Manager, Director of Sales & Marketing or General Manager.
• Handle incoming room, restaurant and spa booking telephone enquiries.
• To be able to accurately input reservations into the relevant system and send confirmations to the guest using the agreed company standards.
• To take and transfer any external calls that are coming in.
• To handle all brochure requests
• To action emails that come to the hotel’s generic email address.
• Provide a consistently excellent level of guest service in accordance with our values, ensuring that all guests receive special attention and recognition.
• To log and process all guest requests
• To live the Grantley Hall Values everyday day
• To be able to support the reception team when busy with basic reception duties such as check-in and check-out.
• To be creative and innovative in your approach to customer service to ensure all guest requirements are met and expectations exceeded.
• To complete any other tasks as reasonably requested by the Reservations Manager, Director of Sales & Marketing or General Manager.
Desirable Candidate
• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous. 
• Excellent customer service skills and ability to build a rapport with guests 
• Have a professional and friendly telephone manner 
• Excellent communication skills 
• Immaculate personal presentation 
• Shows pro-active approach to guests and duties 
• Great attention to detail 
• Have a positive attitude 
• Be a great team player 
• Microsoft Office knowledge

Reservations Consultant

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Key Responsibilities
• Handle new and existing incoming room, restaurant, and spa booking enquiries, ensuring each call is answered promptly and professionally
• Gain a solid understanding of Grantley Hall and what we offer to guests in terms of a key selling points
• Coordinate guest stays, offering additional services and packages, noting guest requests and building profile preferences
• Provide a consistently excellent level of guest service in accordance to Grantley Hall values, ensuring that all guests receive an outstanding experience when booking their stay and occasion at the hotel
• Demonstrate strong sales skills with the ability to convert enquiries into sales whilst upselling additional facilities and items

Desirable Candidate
• The successful individual will be confident, self-motivated with the ability to build rapport with guests on all levels
• Have strong attention to detail
• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous
• Flexible approach to working hours as there will be some weekend work and early/late shifts required to ensure office opening times are covered

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