SALES, MARKETING & RESERVATIONS

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Current Vacancies in Sales, Marketing & Reservations

If you want to be in a fast paced, proactive and interactive environment then our Sales and Marketing team is for you. Home to a flexible and motivated team whose attention to detail is the core of everything they do, our Sales and Marketing team aims to exceed expectations day in, day out. We are looking for team members who are motivated by a sale, have a creative flair and ensure each and every customer query and request is answered to the highest level of service. 

If you don’t see any relevant vacancies currently advertised and would like to speculatively apply for any suitable position in the future please click here.  

Reservation Agents

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Key Responsibilities
  • Handle incoming room, restaurant and spa booking enquiries to company standard.
  • To convert all incoming enquiries to agreed targets in order to generate maximum revenue.
  • To accurately input all reservations into the relevant system and send confirmations to the guest using the agreed company standards.
  • Coordinate guest stays, offering additional services and packages, noting guest requests and building profile preferences.
    Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition.
  • Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
  • To handle small group bookings as required, liaising with the group booker to agree all details.
  • To be able to work both independently and as part of a team to ensure all daily processes are completed.
  • To be able to handle credit card and BACS payments to company standard.
  • To demonstrate strong sales skills and the ability to convert enquiries into sales and to upsell additional facilities and items to further increase the revenue generated for Grantley Hall.
  • To live the Grantley Hall Values everyday day without compromise.
  • To be able to meet and conduct appointments and showrounds with guests as required.
  • To be able to support the reception team when busy with basic reception duties such as check-in and check-out.
  • To be fully conversant with the hotel booking system, Alacer, and to ensure that all activities are carried out to company standard and ensure no element of a guest booking is overlooked.
  • To be creative and innovative in your approach to customer service to ensure all guest requirements are met and expectations exceeded. 
  • To be prepared to represent Grantley Hall at external events, when requested, and to be a positive ambassador for the brand at all times. 
  • To complete any other tasks as reasonably requested by the Reservations Manager, DOSM or General Manager. 
Desirable Candidate
  • The successful individual will be confident, self-motivated and present a professional persona in all circumstances.
  • Good verbal and written communication skills are required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
    Attention to detail is vital.
  • Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous.
  • Flexible approach to working hours as there will be some weekend work and early/late shifts required to ensure office opening times are covered.
  • The ability to work both individually and as part of a team
  • Knowledge of Alacer would be beneficial but not essential. 

Telephonist

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Key Responsibilities
  • Handle incoming room, restaurant and spa booking telephone enquiries to company standard.
  • To be able to accurately input reservations into the relevant system and send confirmations to the guest using the agreed company standards.
  • To take and transfer any external calls that are coming in.
  • To handle all brochure requests
  • To action emails that come to the hotel’s generic email address.
  • Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition.
  • To log and process all guest requests
  • To live the Grantley Hall Values everyday day
  • To be able to support the reception team when busy with basic reception duties such as check-in and check-out.
  • To be creative and innovative in your approach to customer service to ensure all guest re-quirements are met and expectations exceeded.
  • To complete any other tasks as reasonably requested by the Reservations Manager, DOSM or General Manager.
Desirable Candidate

As well as having a desire to learn and an enthusiasm for the role and full training will be given. The successful applicant will:

  • Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous.
  • Excellent customer service skills and ability to build a rapport with guests
  • Have a professional and friendly telephone manner
  • Excellent communication skills
  • Immaculate personal presentation
  • Shows pro-active approach to guests and duties
  • Great attention to detail
  • Have a positive attitude 
  • Be a great team player
  • MS Office knowledge

Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing

Partners

HIT Hospitality Action Spring Board