Current Vacancies in Sales, Marketing & Reservations

• Handle incoming room, restaurant and spa booking telephone enquiries to company standard.
• To be able to accurately input reservations into the relevant system and send confirmations to the guest using the agreed company standards.
• To take and transfer any external calls that are coming in.
• To handle all brochure requests
• To action emails that come to the hotel’s generic email address.
• Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition.
• To log and process all guest requests
• To live the Grantley Hall Values everyday day
• To be able to support the reception team when busy with basic reception duties such as check-in and check-out.
• To be creative and innovative in your approach to customer service to ensure all guest re-quirements are met and expectations exceeded.
• To complete any other tasks as reasonably requested by the Reservations Manager, DOSM or General Manager.

As well as having a desire to learn and an enthusiasm for the role and full training will be given. The successful applicant will:

• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous.
• Excellent customer service skills and ability to build a rapport with guests
• Have a professional and friendly telephone manner
• Excellent communication skills
• Immaculate personal presentation
• Shows pro-active approach to guests and duties
• Great attention to detail
• Have a positive attitude 
• Be a great team player
• MS Office knowledge

• To complete daily figures and banking procedure when in relevant shift.
  
• To ensure consistent outstanding enquiry handling processes are implemented with every call, email, online enquiry and walk-in.
  
• Good reactive and proactive sales approach to enquiries, ensuring no sales opportunities are missed
  
• To ensure excellent management of all pre and post event communications
  
• To ensure the booking systems – Delphi and Alacer - are used for each enquiry and completed correctly, recording all the details of each event, revenues agreed.
  
• To ensure that all chases and event organisation details are completed in a timely manner to protect the revenue production of the hotel and provide excellent coordination standards to clients.
  
• To uphold the team SOP’s given to you
  
• To work to the hotel’s selling strategy to ensure key revenue is generated
  
• To ensure all details for booking are up to date and handed over to the relevant operational departments  and to create detailed functions sheets which will support the smooth running of events whilst in-house.
  
• Support with completion of event enquiries and client emails in the general Events in box to ensure all enquiries are actioned on a daily basis.
  
• To conduct quality showrounds with guests securing key pieces of business for the hotel and creating an excellent rapport with guests.
  
• To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
  
• To be the main point of contact for prospective wedding and event guests
  
• To support in the organisations of and attend Grantley Hall’s wedding open days 
  
• Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event booking experience
  
• To support the Event Sales Manager in the completion of forecasts and tracking documents as required.
  
• To ensure use of our agreed Terms & Conditions and deposit policies for all bookings
  
• Complete any additional sales and event oriented tasks, within reason, as requested by the DOSM and GM.
  
• To liaise with key suppliers and ensure strong working relationships with each of them.
  
• To live the Grantley Hall Values everyday day without compromise

• Events Sales & Co-ordination Experience in a hotel or venue is a non-negotiable requirement.
• Attention to detail is key and strong sales and communication skills.
• Ability to work under pressure. 
• The successful individual will be confident, self motivated and present a professional persona in all circumstances.
  
• Excellent verbal and written communication skills required.
  
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  
• Knowledge and understanding of conference and event sales techniques would be beneficial
  
• A flexible approach to work is required given the start up nature of the business.
  
• Knowledge of Alacer and Delphi would be beneficial but not essential.