SALES, MARKETING & RESERVATIONS

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Current Vacancies in Sales, Marketing & Reservations

If you want to be in a fast paced, proactive and interactive environment then our Sales and Marketing team is for you. Home to a flexible and motivated team whose attention to detail is the core of everything they do, our Sales and Marketing team aims to exceed expectations day in, day out. We are looking for team members who are motivated by a sale, have a creative flair and ensure each and every customer query and request is answered to the highest level of service.

If you don’t see any relevant vacancies currently advertised and would like to speculatively apply for any suitable position in the future please contact 'careers@grantleyhall.co.uk'.

Reservations Consultant

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Key Responsibilities
• Handle new and existing incoming room, restaurant, and spa booking enquiries, ensuring each call is answered promptly and professionally
• Gain a solid understanding of Grantley Hall and what we offer to guests in terms of a key selling points
• Coordinate guest stays, offering additional services and packages, noting guest requests and building profile preferences
• Provide a consistently excellent level of guest service in accordance to Grantley Hall values, ensuring that all guests receive an outstanding experience when booking their stay and occasion at the hotel
• Demonstrate strong sales skills with the ability to convert enquiries into sales whilst upselling additional facilities and items

Desirable Candidate
• The successful individual will be confident, self-motivated with the ability to build rapport with guests on all levels
• Have strong attention to detail
• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous
• Flexible approach to working hours as there will be some weekend work and early/late shifts required to ensure office opening times are covered

Your Benefits

Reservations Manager

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Key Responsibilities
Desirable Candidate
• You will be confident, self-motivated and present a professional persona in all circumstances.
• A good working knowledge of Opera is essential.
• Knowledge of Resdiary and Premspa an advantage.
• Good verbal and written communication skills are required.
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
• Attention to detail is vital.
• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous.
• Flexible approach to working hours as there will be some weekend work and early/late shifts required to ensure office opening times are covered.
Your Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees as well as supervisors and managers:
• Service charge – typically £2400 annually
• 31 days holiday increasing to 33 days with length of service
• Free parking and live in accommodation available
• Complimentary bespoke Grantley Hall uniform
• Complimentary meals when on duty
• Refer a friend scheme

Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing

Partners

HIT Hospitality Action Spring Board