SALES, MARKETING & RESERVATIONS

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Current Vacancies in Sales, Marketing & Reservations

Exciting opportunities exist for the right people, and we are as keen to develop your career as you are, with all the support and encouragement you will need. We believe that commitment works two ways, and your dedication, experience and motivation to achieve will be rewarded with our training, benefits package and salary.

Our ethos is 'Invest in People who invest in You' and we strive every day to make Grantley Hall an enjoyable place to work.

Key Responsibilities
  • To supervise the Reservations Department on a daily basis, including recruitment, training and development of all team members.
  • To be responsible for the smooth running of the reservations function including rooms reservations, Spa reservations and restaurant bookings.
  • To be responsible for the setting and daily management of Grantley Hall’s rooms pricing strategies.
  • To manage the hotel’s distribution channels in line with our agreed revenue management and pricing strategy.
  • To implement a distribution strategy which maximises our revenues and minimizes costs and commissions.
  • To complete all rate loading for the property.
  • To complete the weekly and monthly forecasts , in conjunction with relevant HODs as appropriate.
  • To ensure consistently fabulous enquiry handling processes and techniques are in place on every call, email and online enquiry.
  • To work with the Conference and Events Sales Manager to ensure a robust revenue management strategy making the most of all sales opportunities in every available revenue generating outlet.
  • To manage external relationships with key suppliers, OTAs and agents as required.
  • To be responsible for the application of our agreed Terms & Conditions and deposit policies for all bookings and to ensure robust payment processes in place.
  • To work with the DOSM and Marketing team to create attractive offers, packages and seasonal packages as required.
  • To highlight need periods sufficiently in advance to the DoSM and Marketing team that appropriate activity can be undertaken to drive additional sales.
  • To chair the weekly revenue meeting.
  • To work closely with the Marketing team to drive non residential Spa revenue and Food & Beverage bookings to ensure these outlets are fully maximized and that we recognize when additional activity is required due to hotel bookings which could impact sales opportunities.
  • To live the Grantley Hall Values everyday day without compromise

*Please note that this role is subject to a DBS check

STRICTLY NO AGENCIES PLEASE  

Desirable Candidate
  • The successful individual will be confident, self motivated and present a professional persona in all circumstances.
  • Excellent numerical and communication skills required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Knowledge and understanding of distribution channels including channel managers and OTAs
  • Strong commercial awareness in terms of setting pricing strategies and maximizing revenue opportunities is required.
  • Experience of managing a team is required.
  • Knowledge of Alacer would be beneficial but not essential.

Key Responsibilities
  • To complete daily figures and banking procedure when in relevant shift.
  • To ensure consistent outstanding enquiry handling processes are implemented with every call, email, online enquiry and walk-in.
  • Good reactive and proactive sales approach to enquiries, ensuring no sales opportunities are missed
  • To ensure excellent management of all pre and post event communications
  • To ensure the booking system is used for each enquiry and completed correctly
  • To uphold the team SOP’s given to you
  • To support the smooth running of the events booking process including event/function rooms reservations, group reservations and internal meeting bookings.
  • To ensure all details for booking are up to date and handed over to the relevant departments
  • To keep on top of enquiry handling, chasing and manage own time
  • To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
  • Be the main point of contact for prospective wedding and event guests
  • To support in the organisations of and attend Grantley Hall’s wedding open days 
  • Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event booking experience
  • To support the Event Sales Manager in the completion of forecasts and tracking documents as required.
  • To use Grantley Hall’s meeting selling strategies and room selling strategies.
  • To ensure use of our agreed Terms & Conditions and deposit policies for all bookings
  • Complete any additional sales and event oriented tasks, within reason, as requested by the DOSM and GM.
  • To live the Grantley Hall Values everyday day without compromise
Desirable Candidate
  • The successful individual will be confident, self motivated and present a professional persona in all circumstances.
  • Excellent verbal and written communication skills required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Knowledge and understanding of conference and event sales techniques would be beneficial
  • A flexible approach to work is required given the start up nature of the business.
  • Knowledge of Alacer would be beneficial but not essential.

Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing

Partners

HIT Hospitality Action Spring Board