Current Vacancies in Sales, Marketing & Reservations

• Handle incoming room, restaurant and spa booking telephone enquiries.

• To be able to accurately input reservations into the relevant system and send confirmations to the guest using the agreed company standards.

• To take and transfer any external calls that are coming in.

• To handle all brochure requests

• To action emails that come to the hotel’s generic email address.

• Provide a consistently excellent level of guest service in accordance with our values, ensuring that all guests receive special attention and recognition.

• To log and process all guest requests

• To live the Grantley Hall Values everyday day

• To be able to support the reception team when busy with basic reception duties such as check-in and check-out.

• To be creative and innovative in your approach to customer service to ensure all guest requirements are met and expectations exceeded.

• To complete any other tasks as reasonably requested by the Reservations Manager, Director of Sales & Marketing or General Manager.

• Handle incoming room, restaurant and spa booking telephone enquiries.

• To be able to accurately input reservations into the relevant system and send confirmations to the guest using the agreed company standards.

• To take and transfer any external calls that are coming in.

• To handle all brochure requests

• To action emails that come to the hotel’s generic email address.

• Provide a consistently excellent level of guest service in accordance with our values, ensuring that all guests receive special attention and recognition.

• To log and process all guest requests

• To live the Grantley Hall Values everyday day

• To be able to support the reception team when busy with basic reception duties such as check-in and check-out.

• To be creative and innovative in your approach to customer service to ensure all guest requirements are met and expectations exceeded.

• To complete any other tasks as reasonably requested by the Reservations Manager, Director of Sales & Marketing or General Manager.

• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous. 

• Excellent customer service skills and ability to build a rapport with guests 

• Have a professional and friendly telephone manner 

• Excellent communication skills 

• Immaculate personal presentation 

• Shows pro-active approach to guests and duties 

• Great attention to detail 

• Have a positive attitude 

• Be a great team player 

• Microsoft Office knowledge

• Handle incoming room, restaurant, and spa booking enquiries to company standard. 

• To accurately input all reservations into the relevant system and send confirmations to the guest using the agreed company standards. 

• Coordinate guest stays, offering additional services and packages, noting guest requests and building profile preferences. 

• Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition. 

• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required. 

• To be able to work both independently and as part of a team to ensure all daily processes are completed. 

• To demonstrate strong sales skills and the ability to convert enquiries into sales and to upsell additional facilities and items to further increase the revenue generated for Grantley Hall. 

• To be able to meet and conduct appointments and show rounds with guests as required. 

• To be creative and innovative in your approach to customer service to ensure all guest requirements are met and expectations exceeded. 

• To be prepared to represent Grantley Hall at external events, when requested, and to be a positive ambassador for the brand always.

• The successful individual will be confident, self-motivated, and present a professional persona in all circumstances. 

• Good verbal and written communication skills are required. 

• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 

• Attention to detail is vital. 

• Exposure to a 4- or 5-star environment in the hospitality industry would be advantageous. 

• Flexible approach to working hours as there will be some weekend work and early/late shifts required to ensure office opening times are covered. 

• The ability to work both individually and as part of a team

• To ensure consistent outstanding enquiry handling processes are implemented with every call, email, online enquiry and walk-in. 

• Good reactive and proactive sales approach to enquiries, ensuring no sales opportunities are missed 

• To ensure excellent management of all pre and post event communications 

• To ensure the booking systems are used for each enquiry and completed correctly, recording all the details of each event, revenues agreed. 

• To ensure that all chases and event organisation details are completed in a timely manner to protect the revenue production of the hotel and provide excellent coordination standards to clients. 

• To work to the hotel’s selling strategy to ensure key revenue is generated 

• To ensure all details for booking are up to date and handed over to the relevant operational departments and to create detailed functions sheets which will support the smooth running of events whilst in-house. 

• Support with completion of event enquiries and client emails in the general Events in box to ensure all enquiries are actioned on a daily basis. 

• To conduct quality showrounds with guests securing key pieces of business for the hotel and creating an excellent rapport with guests. 

• To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business. 

• To be the main point of contact for prospective wedding and event guests 

• Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event booking experience 

• Complete any additional sales and event oriented tasks, within reason, as requested by the DOSM and GM. 

• To liaise with key suppliers and ensure strong working relationships with each of them.

• Events Sales & Co-ordination Experience in a hotel or venue is an essential requirement. 

• Attention to detail is key and strong sales and communication skills. 

• Ability to work under pressure. 

• The successful individual will be confident, self motivated and present a professional persona in all circumstances. 

• Excellent verbal and written communication skills required. 

• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 

• Knowledge and understanding of conference and event sales techniques would be beneficial 

• A flexible approach to work is required given the start up nature of the business.