Desirable Candidate

• Handle incoming room, restaurant and spa booking telephone enquiries
• To be able to accurately input reservations into the relevant system and send confirmations to the guest using the agreed company standards
• Take and transfer any external calls that are coming in
• Handle all brochure requests
• To action emails that come to the hotel’s generic email address
• Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition
• Log and process all guest requests
• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous
• Excellent customer service skills and ability to build a rapport with guests
• Have a professional and friendly telephone manner
• Excellent communication skills
• Immaculate personal presentation
• Shows pro-active approach to guests and duties
• Great attention to detail
• Have a positive attitude
• Be a great team player
• Microsoft Office knowledge

Your Benefits

• A monthly service charge – typically £2400 annually
• 31 days holiday increasing to 33 days with length of service
• Free parking and live in modern accommodation available
• We celebrate success! With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards
• Complimentary bespoke Grantley Hall uniform
• Complimentary meals when on duty
• On site Staff gym
• Refer a friend scheme

Desirable Candidate

• The successful individual will be confident, self-motivated with the ability to build rapport with guests on all levels
• Have strong attention to detail
• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous
• Flexible approach to working hours as there will be some weekend work and early/late shifts required to ensure office opening times are covered

Your Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees as well as supervisors and managers:
• Tips typically over £200 per month (£2,400 per year)
• Free parking and live in accommodation available
• Complimentary bespoke Grantley Hall uniform
• Complimentary meals when on duty
• Refer a friend scheme

Desirable Candidate

• The successful individual will be confident, self-motivated with the ability to build rapport with guests on all levels
• Have strong attention to detail and being great at multitasking
• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous
• Flexible approach to working hours as there will be some weekend work and early/late shifts required to ensure office opening times are covered

Your Benefits

• A monthly service charge – typically £2400 annually
• 31 days holiday increasing to 33 days with length of service
• Free parking and live in modern accommodation available
• We celebrate success! With a summer party, winter awards ceremony as well team events and incentives throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards
• Complimentary bespoke Grantley Hall uniform
• Complimentary meals when on duty
• On site Staff gym
• Refer a friend scheme

Desirable Candidate

We are proudly recruiting for an experienced Wedding & Events Executive to join our Sales & Marketing team at Grantley Hall on a 12-month Maternity cover. This is a fantastic opportunity for an enthusiast Events professional who is looking to enhance their career in a five-star
property setting. You’ll be part of our Sales team building essential relationships with both clients and the rest of Grantley Hall team.

Your Benefits

• 31 days annual leave (including bank holidays) increasing with service
• Tips – Typically around £200 a month
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
• Modern and spacious live-in accommodation for eligible roles
• Increased maternity and paternity leave with length of service
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards
• Complimentary nutritious meal when on duty
• Free Staff Parking
• Team Member of the Month Awards
• £500 Refer a Friend Award