SALES, MARKETING & RESERVATIONS

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Current Vacancies in Sales, Marketing & Reservations

If you want to be in a fast paced, proactive and interactive environment then our Sales and Marketing team is for you. Home to a flexible and motivated team whose attention to detail is the core of everything they do, our Sales and Marketing team aims to exceed expectations day in, day out. We are looking for team members who are motivated by a sale, have a creative flair and ensure each and every customer query and request is answered to the highest level of service. 

If you don’t see any relevant vacancies currently advertised and would like to speculatively apply for any suitable position in the future please click here.  
Key Responsibilities
  • To manage the Events Department on a daily basis, including recruitment, training, rotas and development of all team members.
  • To implement robust revenue management and sales strategies including pricing, promotions and conversion techniques to support the achievement of the departmental budget and overall hotel budget.
  • To ensure that all enquiries are responded to within company standards, to an agreed standard and that all team members are focused on conversion of key enquiries.
  • To ensure all team members are fully trained on all systems and processes to the required standards including Delphi, Alacer, Social Tables , Procure Wizard etc.
  • To be able to configure Delphi as necessary and create reports necessary to support the smooth running of the business.
  • To ensure the daily, weekly and monthly forecasts for the events department are completed on time and submitted as per company standard.
  • To oversee the function sheet process and personally ensure that every function sheet is completed to the required standard and giving the operational team sufficient notice and details to run events to the high standard required.
  • To produce the team rota and account for holidays.
  • To ensure consistently fabulous enquiry handling processes and techniques are in place on every call, email and online enquiry.
  • To be respsonsible for the updating and improvement of all departmental SOPs.
  • To play a part in managing external relationships with key suppliers, clients and agents as required.
  • Account management and business development activities as required to ensure targets and budgets are met.
  • To be responsible for the application of our agreed Terms & Conditions and deposit policies for all bookings and to ensure robust payment processes in place.
  • To work with the DoSM and Marketing team to create attractive offers, packages and seasonal packages as required to drive wedding, events and meetings business.
  • To highlight need periods sufficiently in advance to the DoSM and Marketing team that appropriate activity can be undertaken to drive additional sales.
  • To review sales opportunities and enquiries taken by the team
  • To attend relevant wedding and event showcases as well as key networking events and trade shows to promote the property
  • To live the Grantley Hall Values everyday day without compromise
Desirable Candidate
  • The successful individual will be confident, self motivated and present a professional persona in all circumstances.
  • Excellent verbal and written communication skills required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Knowledge and understanding of conference and event sales techniques.
  • Strong commercial awareness in terms of enquiry generation, negotiation and conversion skills and maximizing revenue opportunities is required.
  • Experience of managing a team is required.
  • Knowledge of Delphi is essential, knowledge of Alacer would be beneficial. Excellent word, excel skills required. 

Key Responsibilities

• To assist in the development and implementation of Grantley Hall’s online marketing strategy and campaigns.

• To work closely with the Marketing Executive in supporting the hotel’s overall marketing strategies and activity plan.
• To complete copy writing for all areas of the business – to include email marketing campaigns, website, social posts and 3rd parties.
• To manage and maintain the website, working closely with our web development agency to ensure all copy is optimised. 
• Planning, designing and executing email marketing campaigns and reporting on results.
• To provide content and images to 3rd parties as requested to proactively promote the hotel.
• To support the Marketing Executive (Offline) to create and deliver all operating collateral required by the business.
• To support the Marketing Executive (Offline) with the completion and submission of award entries to raise the profile of the hotel accordingly.
• Providing weekly and monthly reporting on all online marketing activity as required.
• Helping manage third-party relationships with suppliers, partners and agencies to support marketing initiatives.
• Attending events, trade shows and networking opportunities as an ambassador for the brand.
• Identify new trends in digital marketing, evaluate new technologies and ensure the Grantley Hall remains at the forefront of industry developments.
• To assist the Marketing Manager, Director of Sales & Marketing, General Manager and company Directors in additional marketing related requests as required. 
• To live the Grantley Hall values everyday day without compromise.


Desirable Candidate
• The successful individual will be confident, self motivated and present a professional persona in all circumstances.
• Excellent verbal and written communication skills required
• Knowledge of the travel or hotel industry would be beneficial. 
• Excellent attention for detail as delivering a 5* product in all areas is critical
• Strong digital marketing skills and experience is essential
• Ability to work under pressure and to deadlines is essential
• A flexible approach is essential given the fast changing environment we will work in and the varied aspects of the role

Key Responsibilities
  • To complete daily figures and banking procedure when in relevant shift.
  • To ensure consistent outstanding enquiry handling processes are implemented with every call, email, online enquiry and walk-in.
  • Good reactive and proactive sales approach to enquiries, ensuring no sales opportunities are missed
  • To ensure excellent management of all pre and post event communications
  • To ensure the booking systems – Delphi and Alacer - are used for each enquiry and completed correctly, recording all the details of each event, revenues agreed.
  • To ensure that all chases and event organisation details are completed in a timely manner to protect the revenue production of the hotel and provide excellent coordination standards to clients.
  • To uphold the team SOP’s given to you
  • To work to the hotel’s selling strategy to ensure key revenue is generated
  • To ensure all details for booking are up to date and handed over to the relevant operational departments  and to create detailed functions sheets which will support the smooth running of events whilst in-house.
  • Support with completion of event enquiries and client emails in the general Events in box to ensure all enquiries are actioned on a daily basis.
  • To conduct quality showrounds with guests securing key pieces of business for the hotel and creating an excellent rapport with guests.
  • To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
  • To be the main point of contact for prospective wedding and event guests
  • To support in the organisations of and attend Grantley Hall’s wedding open days 
  • Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event booking experience
  • To support the Event Sales Manager in the completion of forecasts and tracking documents as required.
  • To ensure use of our agreed Terms & Conditions and deposit policies for all bookings
  • Complete any additional sales and event oriented tasks, within reason, as requested by the DOSM and GM.
  • To liaise with key suppliers and ensure strong working relationships with each of them.
  • To live the Grantley Hall Values everyday day without compromise
Desirable Candidate
  • The successful individual will be confident, self motivated and present a professional persona in all circumstances.
  • Excellent verbal and written communication skills required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Knowledge and understanding of conference and event sales techniques would be beneficial
  • A flexible approach to work is required given the start up nature of the business.
  • Knowledge of Alacer and Delphi would be beneficial but not essential.

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