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Current Vacancies in Operations

Operations - creating unforgettable magical moments, looking after guests, going the extra mile, innovation and attention to detail are just some of the key traits we look for in our team.
Key Responsibilities
Operational Duties

  • To be fully conversant with the key operational demands and systems of all operational departments and to support Heads of Departments as required.
  • To assess and review as required the systems of operation and the standards achieved, evaluate the shortfalls and develop revised standards to solve the problems and ensure they are implemented 
  • To assist the General Manager/F&B Director with the ongoing improvement of standards, proposing ways of improving the product and services which we offer.
  • To assist Heads of Department in ensuring all guests are provided with attentive, courteous and professional service of the highest standard as defined in all SOP manuals.
  • To review the departmental rotas in accordance with the changing business demands to ensure appropriate coverage within working time guidelines, giving direction as required.
  • To assist and carry out any special projects as requested by the F&B Director.
  • To ensure all employee in-house policies, procedures and government legislation is adhered to.
  • To carry out Duty Manager shifts and sleep overs as and when required.
  • Assist in ensuring the daily maintenance check is carried out
  • Be a presence in front of house during check in and pre dinner periods and pinch points.
  • Ensure function sheets are relevant, correctly detailed, communicated and adhered to in order to ensure a smooth service and any shortfalls are followed up and solutions established.
  • Attend and chair the function sheet meeting and ensure that all the operations are aware.

Training Duties

  • Own and operate the quality management systems and feedback systems in order to identify any shortfalls in our standards, evaluate and then assist the Heads of Department to address the shortfalls.
  • Conduct monthly training needs analysis to assist the department heads in reaching their objectives, guest expectation and employee’s individual development.
  • To monitor and ensure that all management are familiar with and regularly update their Standard of Performance manuals.
  • In liaison with the HR Director and Learning and Development Manager to assist in compiling Hotel’s annual Training Objectives.
  • To plan, implement and monitor in conjunction with the HR Director and Facilities Manager compliance with corporate policies and procedures: Induction Training, Hygiene, Health, Fire and Safety Training
  • To assist with the co-ordination and monitor the management of industrial release programmes/work experience students.
  • To ensure that the Heads of Department follow an agreed, systematic administration process for all training related matters which are kept updated and current.
  • To ensure all training activities related to Hospitality Assured are followed and maintained and recorded.
  • To assist Heads of Department in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
  • To ensure all stock takes are undertaken and the all Heads of Department are ensure that the ProcureWizard purchasing system is being used effectively.

Fire, Health and Safety

  • Be fully familiar with the contents of the hotel legal compliance manual.
  • Undertake daily H&S checks and take responsibility in case of an emergency including fire, first aid and accident reporting
  • Assist H&S Consultant with monthly spot checks as required and bi-annual audits of all departments.
  • Ensure sufficient trained first aiders. Assist the HR Manager to co-ordinate courses to meet requirements.
  • Ensure all accidents are correctly reported and associated paperwork completed and filed/actioned accordingly
  • Ensure all Heads of Department and Duty Managers are familiar with the procedures.
  • Assist the H&S consultant with any compliance manual updates.
  • Check all departments are adhering to health and safety policies, eg COSSH, Risk Assessments
  • Co-ordinate fire training and ensure all recording of fire procedures are adhered to
  • Liaise with H&S consultant to ensure the hotel conforms to all changes in the law relating to fire, health and safety
  • To ensure that all employees have an understanding of and adhere to the Hotel’s rules and regulations relating to Fire, Hygiene, Health and Safety.

Personnel Duties

  • Together with the General Manager/HR Director maintain all aspects of Hospitality Assured and to prepare the staff/Heads of Department for all related administration for annual re-assessment.
  • Together with the General Manager/ HR Director assist in drawing up and implementing the Management Trainee programmes and student programmes throughout the hotel.
  • To assist in the preparation of the annual Business Plan, objectives and budgets.
  • To represent the Hotel at meetings as and when required.

Standard Duties

  • To assist Head of Departments in the building an efficient team of employees by taking an active interest in their welfare, safety and development.
  • To monitor that all employees report for duty punctually wearing the correct uniform.
  • To ensure that all employees provide a friendly, courteous and professional service at all times.
  • To comply with all legislation
  • To respond to any changes in the department as dictated by the needs of the industry, company or hotel operation.
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
  • To attend training and meetings as required.
  • To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.
Desirable Candidate

*Please note that this role is subject to a DBS check


Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing


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