Housekeeping

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Current Vacancies in Housekeeping

Everything you would expect and more. Our Housekeeping department is responsible for ensuring our guests stay is as special as it can be. Complete with a keen eye for detail, each of our housekeepers will take pride in their work, maintain the high standard precedent set throughout the hotel and work in a timely manner. 

If you don’t see any relevant vacancies currently advertised and would like to speculatively apply for any suitable position in the future please click here.  

Key Responsibilities
As a Linen Porter, you are responsible for counting, distributing Linen, cleaning guest rooms, public areas and replenishing amenities to deliver an excellent Guest experience. You would also be required to manage guest requests. As linen porter you are confident and enjoy supporting the team to ensure the guest experience throughout the stay. Hours: determined by the needs of the business, including weekends Main Duties & Responsibilities.

  • Sort's dirty items and counts, and records number of items soiled. 
  • Examines laundered items to ensure cleanliness and service ability. 
  • Stores laundered linen and on shelves after verifying numbers and types of articles. 
  • Issues linen and towels which are both to be exchanges on a clean-for-soiled basis only. 
  • Periodic inventories of linen and uniform. 
  • Ensure that the linen and uniforms are neatly and systematically arranged and stacked.
  • Receives, sorts and double checks conditions of all linen and towels, records all outgoing and incoming from the laundry thoroughly before storing and issuing. 
  • Hoover the corridors and filled up stationary cupboards, make sure they are clean and tidy. 
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position. 
  • Replenish bed linen, towels 
  • Dispose of waste accordingly 
  • Carry out lost property procedures 
  • Assist other departments wherever necessary and maintain good working relationships
  • Follow the Standard Operating Procedures and security protocol (Check doors are closed)
  • Follow the ‘Do Not Disturb’ procedures
  • Be friendly, courteous and helpful to gests, managers and fellow associates at all times 
  • Report any issue in the room to your Supervisor or Line Manager People: 
  • Assist in the training of new team members when required 
  • Work together with your team colleagues to achieve team goals and increase the productivity of the department 
  • Identify training and development needs that will assist you in achieving your work and personal goals 
  • To attend team meetings when required and put into action the outcomes of these meetings 
  • Hand over any relevant information to the necessary departments and associates
  • Be part of creating an environment of enjoyment where colleagues enjoy the atmosphere of fun and excitement to help grow the business Performance: 
  • Follow all Company policies and procedures 
  • Ensure the cleanliness and neatness of all areas throughout the Conference Centre 
  • Maintain high standards of personal cleanliness and wear proper uniform at all times (including name badge) and adhere to the Conference Centre’s grooming standards 
  • Understand the fire and evacuation procedures and attend fire training when requested to do so (at least every 6 months) 
  • Be aware of your own health and safety and that of your surroundings 
  • Report any defects in equipment 
  • Report all accidents and near misses to your manager - ensure these are recorded in the accident book Other: 
  • Actively participate in training programmes both on and off the job 
  • Through induction to be aware and positively practise all company procedures which will include Dress Code, Lost Property, use of mobiles / computers and others 
  • Carry out any reasonable requests as required 
  • Ensure compliance with all Health & Safety policies and other legal regulations Competencies: 
  • Previous experience in a similar role is desirable but not essential as full training will be given 
  • Excellent communication skills 
  • Committed to delivering high levels of customer service 
  • Ability to work under pressure 
  • Be able to pay attention to details 
  • Positive attitude 
  • Excellent grooming standards 
  • Flexibility to respond to a range of different work situations 
  • To be trusted and respected by both customer and peers 
  • To be highly motivated
Desirable Candidate
Key Responsibilities
  • Adhere to the procedures and methods laid down in the Standards of Performance Manual for servicing and maintaining guest areas 
  • Keep equipment in good working order, following health and safety procedures when in use and store items in the appropriate manner
  • Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and ensure that store areas are kept clean and hazard free. Be considerate of other team members
  • Arriving punctuality for the start of shift so team briefs and training can be carried out
  • Report to your housekeeper on duty any special requests given to you by guests directly, so these preferences can be noted
  • Always follow all health and safety procedures and follow all security measures
  • Follow procedures for the storing and movement of clean and dirty linens
  • Follow the health and safety procedures for linens soiled by bodily fluids etc to protect other team members and raise awareness
  • Report any guest induced damage to your supervisor as soon as possible
  • Report any maintenance issues you observe to your supervisor or directly to maintenance on the answer phone so there is no delay to the guest arrival time
  • Handle and remove rubbish in accordance to guidelines
  • Report and store lost property found in accordance to company guidelines
  • Attend training courses when required
  • Ensure you follow all timekeeping procedures and follow policy regarding notification of absence
  • Support your fellow team members
  • Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting
  • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
  • Ensure that requests by HOD and other Senior Management members are completed.
  • Notify Head of Department or General Manager in the event of absence from work for whatever reason.
  • Wear and maintain the uniform provided
  • To know and live Grantley Hall’s values every day without compromise. 
  • Any other reasonable duties that may be requested
  • Desirable Candidate
    Key Responsibilities
    • Adhere to the procedures and methods laid down in the Standards of Performance Manual
    • Assisting the Housekeeper with the ongoing training programme for the Department and maintaining records
    • Conduct Induction and training of all new staff in the absence of the Housekeeper
    • Assist in the organisation of rota’s for cleaning duties in public areas, bedrooms, linen porters and evening staff.
    • Assist in the supervision of cleaning, servicing and final checking of rooms
    • Assist in the organisation, distribution and collection of clean and dirty linen and uniforms.
    • Assist, and in the absence of the Head Housekeeper conduct the monthly stocktake and complete appropriate paperwork.
    • Complete daily timesheets for the Department.  In the absence of the Head Housekeeper ensure the correct details are given to Finance for the payroll.
    • Assist in the ordering of cleaning materials and guest supplies.
    • Assist with the Lost Property system
    • Liaise with the Laundry on an ongoing basis 
    • Liaise with outside contractors when required. I.E window cleaners, carpet cleaners and French polishers 
    • Communicate with florists and plant providers when required
    • Assist with the ordering of stationery and other departmental items and assist in the completion of regular stocktakes
    • Maintain good links with the spa and other departments on stocking or linen etc and cleanliness
    • Responsibility for checking machinery and equipment for faults and report any defects to the maintenance department in the accepted manner, or to outside contractors when appropriate
    • Responsibility for ensuring that procedures are in place and are followed, reporting any hazards, faults and problems in the bedrooms and public areas to the maintenance department and following through on completion
    • Assist in the maintaining of equipment, store cupboards and Housekeeping office in a clean and tidy condition
    • Be aware of guest and hotel security always and ensure all cupboards and storage areas are kept locked after completion of bedrooms
    • Attend training sessions as required.
    • Ensure correct procedures are in place for reporting accidents and follow through with all filing of correct paperwork and follow up
    • Be aware of individual responsibilities under the Health and Safety at Work Act and ensure safe working methods are always followed 
    • Conduct when required Health and Safety training on an ongoing basis with the department according to the Legal Compliance’s
    • Ensure that all COSHH sheets are up to date and the department have read them, fully understand and are fully aware.
    • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
    • Ensure that requests by HOD and other Senior Management members are completed.
    • Notify Head of Department or General Manager in the event of absence from work for whatever reason.
    • Wear and maintain the uniform provided
    • To know and live Grantley Hall’s values every day without compromise. 
    • Any other duties that may be requested
    Desirable Candidate

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