Housekeeping

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Current Vacancies in Housekeeping

Everything you would expect and more. Our Housekeeping department is responsible for ensuring our guests stay is as special as it can be. Complete with a keen eye for detail, each of our housekeepers will take pride in their work, maintain the high standard precedent set throughout the hotel and work in a timely manner. 

If you don’t see any relevant vacancies currently advertised and would like to speculatively apply for any suitable position in the future please click here.  

Key Responsibilities
  • Adhere to the procedures and methods laid down in the Standards of Performance Manual
  • Assisting the Housekeeper with the ongoing training programme for the Department and maintaining records
  • Conduct Induction and training of all new staff in the absence of the Housekeeper
  • Assist in the organisation of rota’s for cleaning duties in public areas, bedrooms, linen porters and evening staff.
  • Assist in the supervision of cleaning, servicing and final checking of rooms
  • Assist in the organisation, distribution and collection of clean and dirty linen and uniforms.
  • Assist, and in the absence of the Head Housekeeper conduct the monthly stock take and complete appropriate paperwork.
  • Complete daily timesheets for the Department.  In the absence of the Head Housekeeper ensure the correct details are given to Finance for the payroll.
  • Assist in the ordering of cleaning materials and guest supplies.
  • Assist with the Lost Property system
  • Liaise with the Laundry on an ongoing basis  
  • Liaise with outside contractors when required. I.E window cleaners, carpet cleaners and French polishers
  • Communicate with florists and plant providers when required
  • Assist with the ordering of stationery and other departmental items and assist in the completion of regular stock takes.
  • Maintain good links with the spa and other departments on stocking or linen etc and cleanliness
  • Responsibility for checking machinery and equipment for faults and report any defects to the maintenance department in the accepted manner, or to outside contractors when appropriate
  • Responsibility for ensuring that procedures are in place and are followed, reporting any hazards, faults and problems in the bedrooms and public areas to the maintenance department and following through on completion.
  • Assist in the maintaining of equipment, store cupboards and Housekeeping office in a clean and tidy condition.
  • Be aware of guest and hotel security always and ensure all cupboards and storage areas are kept locked after completion of bedrooms.
  • Attend training sessions as required.
  • Ensure correct procedures are in place for reporting accidents and follow through with all filing of correct paperwork and follow up
  • Be aware of individual responsibilities under the Health and Safety at Work Act and ensure safe working methods are always followed
  • Conduct when required Health and Safety training on an ongoing basis with the department according to the Legal Compliance’s
  • Ensure that all COSHH sheets are up to date and the department have read them, fully understand and are fully aware.
  • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
  • Ensure that requests by HOD and other Senior Management members are completed.
  • Notify Head of Department or General Manager in the event of absence from work for whatever reason.
  • Wear and maintain the uniform provided
  • To know and live Grantley Hall’s values every day without compromise. 
  • Any other duties that may be requested

Desirable Candidate
  • The successful individual will be confident, self-motivated and present a professional person in all circumstance
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
  • Previous experience in a similar position 

Key Responsibilities
  • Adhere to the procedures and methods laid down in the Standards of Performance Manual
  • Assisting the Housekeeper with the ongoing training programme for the Department and maintaining records
  • Assist in the training of all new staff and ongoing training of existing staff
  • Assist in the checking of cleaning duties in public areas, bedrooms and back of house 
  • Assist in the supervision of cleaning, servicing and final checking of rooms
  • Assist in the organisation, distribution and collection of clean and dirty linen and uniforms.
  • Assist when requested on the monthly stocktake and complete appropriate paperwork.
  • Assist in ensuring department runs to time
  • Assist in the ordering of cleaning materials and guest supplies when required 
  • Assist with the Lost Property system
  • Liaise with the Laundry on an ongoing basis  
  • Liaise with outside contractors . I.E window cleaners, carpet cleaners and French polishers when required
  • Communicate with florists and plant providers when required
  • Assist with the ordering of stationery and other departmental items and assist in the completion of regular stocktakes 
  • Maintain good links with the spa and other departments on stocking or linen etc and cleanliness
  • Be responsible for ensuring that department members are checking machinery and equipment for faults and report any defects to the maintenance department and fellow team members in the accepted manner
  • Responsibility for ensuring that procedures are in place and are followed, reporting any hazards, faults and problems in the bedrooms and public areas to the maintenance department and following through on completion
  • Assist in the maintaining of equipment, store cupboards and Housekeeping office in a clean and tidy condition
  • Be aware of guest and hotel security always and ensure all cupboards and storage areas are kept locked after completion of bedrooms
  • Attend training sessions as required
  •  Ensure correct procedures are in place for reporting accidents and follow through with all filing of correct paperwork and follow up when necessary
  • Be aware of individual responsibilities under the Health and Safety at Work Act and ensure safe working methods are always followed
  • Conduct when required Health and Safety training on an ongoing basis with the department according to the Legal Compliance’s
  • Ensure that all COSHH sheets are up to date and the department have read them, fully understand and are fully aware
  • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
  • Ensure that requests by HOD and other Senior Management members are completed
  • Notify Head of Department or General Manager in the event of absence from work for whatever reason
  • Wear and maintain the uniform provided
  • To know and live Grantley Hall’s values every day without compromise
  • Any other duties that may be requested
  • Desirable Candidate
    Key Responsibilities
    • Adhere to the procedures and methods laid down in the Standards of Performance Manual for servicing and maintaining guest areas
    • Keep strictly to the times allocated for each room so service is giving whilst guest is at dinner, Observe and note all DND signs, if service is refused ensure guests still have all the they need to be comfortable and replenish any requests
    • Refresh and tidy public area bathrooms and lounges where required
    • Deliver guests laundry if required, keeping to the presentation guidelines
    • Launder and act as valet for any guests clothing requests
    • Keep equipment in good working order, following health and safety procedures when in use and store items in the appropriate manner
    • Secure all housekeeping areas and return all keys to the main reception for overnight storage
    • Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and ensure that store areas are kept clean and hazard free. Be considerate of other team members
    • Arriving punctuality for the start of shift so team briefs and training can be carried out
    • Report to your housekeeper on duty any special requests given to you by guests directly, so these preferences can be noted
    • Always follow all health and safety procedures and follow all security measures
    • Follow procedures for the storing and movement of clean and dirty linens
    • Follow the health and safety procedures for linens soiled by bodily fluids etc to protect other team members and raise awareness
    • Report any guest induced damage to your supervisor as soon as possible
    • Report any maintenance issues you observe to your supervisor or directly to maintenance or duty manager
    • Handle and remove rubbish in accordance to guidelines
    • Report and store lost property found in accordance to company guidelines
    • Attend training courses when required
    • Ensure you follow all timekeeping procedures and follow policy regarding notification of absence
    • Support your fellow team members
    • Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting 
    • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
    • Ensure that requests by HOD and other Senior Management members are completed.
    • Notify Head of Department or General Manager in the event of absence from work for whatever reason.
    • Wear and maintain the uniform provided
    • To know and live Grantley Hall’s values every day without compromise. 
    • Any other reasonable duties that may be requested 
    Desirable Candidate
    Key Responsibilities
    • Adhere to the procedures and methods laid down in the Standards of Performance manual
    • Keep equipment in good working order, follow health and safety procedures when in use and store items in the appropriate manner
    • Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and en-sure that store areas are kept clean and hazard free. Be considerate of other team members
    • Ensure you conduct your role within the timing guidelines set down daily by your supervisor so other departmental needs are met at the appropriate time
    • Always conduct your role in compliance with the risk assessment training for manual handling
    • Arrive punctually for the start of shift so team briefs and training can be carried out
    • Always follow all health and safety procedures and follow all security measures
    • Follow procedures for the storing and movement of clean and dirty linens, report any issues to the laundry manager
    • Follow the health and safety procedures for linens soiled by bodily fluids etc to protect other team members and raise awareness
    • Report any linens damaged to your supervisor as soon as possible, section out and log for required re-pair
    • Report any maintenance issues you observe to your supervisor or directly to maintenance on the Ansa phone so there is no delay to the guest arrival time
    • Handle and remove rubbish in accordance to guidelines
    • Report and store lost property found in accordance to company guidelines
    • Attend training courses when required
    • Ensure you follow all timekeeping procedures and follow policy regarding notification of absence
    • Support your fellow team members
    • Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting 
    • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
    • Ensure that requests by HOD and other Senior Management members are completed with regard to your role.
    • Notify Head of Department or duty housekeeper in the event of absence from work for whatever reason.
    • Wear and maintain the uniform provided
    • To know and live Grantley Hall’s values every day without compromise. 
    • Any other reasonable duties that may be requested
    Desirable Candidate
    Key Responsibilities
    • Adhere to the procedures and methods laid down in the Standards of Performance Manual
    • Assist in the organisation all linens, the rotation of, the storing of and the stocktaking of prioritising departmental linens in accordance with function
    • Being aware of function timings and dates from the diary to be proactive in ensuring supplies to food and beverage outlets
    • To keep a consistent supply to the spa of towels, therapist items and robes, keeping a consistent check on levels.
    • Assist in the organisation of all distribution and collection of clean and dirty linen and uniforms.
    • Assist with the cleaning of guest laundry within the company guidelines and the sending and delivery of guest or staff dry cleaning
    • Assist with laundering of staff uniform and the distribution of items to existing and new staff
    • Repair of uniforms and guest linens, duvet covers, robes etc
    • Act as guest valet throughout the time on duty, pressing of suits or meeting any light laundering requests.
    • possible dealing of wedding dress steaming but only after disclaimer agreement has been obtained.
    • Assist with the monthly stocktake and complete appropriate paperwork.
    • Assist in the ordering of laundry materials
    • Responsibility for checking machinery and equipment for faults and report any defects to the maintenance department in the accepted manner or to the laundry machine provider for service calls
    • Responsibility for ensuring that procedures are in place and are followed to maintain a safe and clean working environment.
    • Operating a clean for dirty laundry service for staff linens and keeping records of transactions when and by 
    • Be aware of guest and hotel security always and ensure all cupboards and storage areas are kept locked after completion of bedrooms
    • Attend training sessions as required.
    • Be aware of individual responsibilities under the Health and Safety at Work Act and ensure safe working methods are always followed
    • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
    • Ensure that requests by HOD and other Senior Management members are completed.
    • Notify Head of Department or General Manager in the event of absence from work for whatever reason.
    • Wear and maintain the uniform provided
    • To know and live Grantley Hall’s values every day without compromise. 
    • Any other duties that may be requested
    Desirable Candidate
    Key Responsibilities
    • Adhere to the procedures and methods laid down in the Standards of Performance Manual
    • Assisting the Housekeeper with the ongoing training programme for the Department and maintaining records
    • Training of staff to assist in the laundry when required to meet standards and health and safety remits
    • Assist in the organisation all linens, the rotation of, the storing of and the stocktaking of prioritising departmental linens in accordance with function
    • Being aware of function timings and dates from the diary to be proactive in ensuring supplies to food and beverage outlets
    • To keep a consistent supply to the spa of towels , therapist items and robes , keeping a consistent check on levels
    • Assist in the organisation of all distribution and collection of clean and dirty linen and uniforms.
    • Responsible for the cleaning of guest laundry within the company guidelines and the sending and delivery of guest or staff dry cleaning
    • Responsible for the laundering of staff uniform and the distribution of items to existing and new staff
    • Repair of uniforms and guests linens, duvet covers, robes etc
    • Act as guest valet throughout the time on duty, pressing of suits or meeting any light laundering requests.
    • possible dealing of wedding dress steaming but only after disclaimer agreement has been obtained.
    • Conduct the monthly stocktake and complete appropriate paperwork.
    • Assist in the ordering of laundry materials
    • Responsibility for checking machinery and equipment for faults and report any defects to the maintenance department in the accepted manner or to the laundry machine provider for service calls
    • Responsibility for ensuring that procedures are in place and are followed to maintain a safe and clean working environment.
    • Operating a clean for dirty laundry service for staff linens and keeping records of transactions when and by 
    • Be aware of guest and hotel security always and ensure all cupboards and storage areas are kept locked after completion of bedrooms
    • Attend training sessions as required.
    • Be aware of individual responsibilities under the Health and Safety at Work Act and ensure safe working methods are always followed
    • Assist when required Health and Safety training on an ongoing basis with the department according to the Legal Compliance’s
    • Ensure that all COSHH sheets are up to date and the department have read them, fully understand and are fully aware for the laundry area.
    • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
    • Ensure that requests by HOD and other Senior Management members are completed.
    • Notify Head of Department or General Manager in the event of absence from work for whatever reason.
    • Wear and maintain the uniform provided
    • To know and live Grantley Hall’s values every day without compromise. 
    • Any other duties that may be requested
    Desirable Candidate
    Key Responsibilities
    • Adhere to the procedures and methods laid down in the Standards of Performance Manual for servicing and maintaining guest areas
    • Follow any special instructions given by the daily supervisors with regarding special duties and have and check daily the function sheets and diary so that you are aware of timings for use of areas , Ensure tasks are completed prior to guest arrival times or opening times 
    • Keep equipment in good working order, following health and safety procedures when in use and store items in the appropriate manner
    • Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and ensure that store areas are kept clean and hazard free. Be considerate of other team members
    • Arriving punctuality for the start of shift so team briefs and training can be carried out
    • Report to your housekeeper on duty any special requests given to you by guests directly, so these preferences can be noted
    • Always follow all health and safety procedures and follow all security measures
    • Report any guest induced damage to your supervisor as soon as possible
    • Report any maintenance issues you observe to your supervisor or directly to maintenance on the Ansa phone so there is no delay to the guest arrival time
    • Handle and remove rubbish in accordance to guidelines
    • Follow manual handling instructions
    • Report and store lost property found in accordance to company guidelines
    • Attend training courses when required
    • Ensure you follow all timekeeping procedures and follow policy regarding notification of absence
    • Support your fellow team members
    • Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting 
    • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
    • Ensure that requests by HOD and other Senior Management members are completed.
    • Notify Head of Department or General Manager in the event of absence from work for whatever reason.
    • Wear and maintain the uniform provided
    • To know and live Grantley Hall’s values every day without compromise. 
    • Any other reasonable duties that may be requested
    Desirable Candidate
    Key Responsibilities
    • Adhere to the procedures and methods laid down in the Standards of Performance Manual for servicing and maintaining guest areas
    • Keep equipment in good working order, following health and safety procedures when in use and store items in the appropriate manner
    • Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and ensure that store areas are kept clean and hazard free. Be considerate of other team members
    • Arriving punctuality for the start of shift so team briefs and training can be carried out
    • Report to your housekeeper on duty any special requests given to you by guests directly, so these preferences can be noted
    • Always follow all health and safety procedures and follow all security measures
    • Follow procedures for the storing and movement of clean and dirty linens
    • Follow the health and safety procedures for linens soiled by bodily fluids etc to protect other team members and raise awareness
    • Report any guest induced damage to your supervisor as soon as possible
    • Report any maintenance issues you observe to your supervisor or directly to maintenance on the Ansa phone so there is no delay to the guest arrival time
    • Handle and remove rubbish in accordance to guidelines
    • Report and store lost property found in accordance to company guidelines
    • Attend training courses when required
    • Ensure you follow all timekeeping procedures and follow policy regarding notification of absence
    • Support your fellow team members
    • Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting
    • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
    • Ensure that requests by HOD and other Senior Management members are completed.
    • Notify Head of Department or General Manager in the event of absence from work for whatever reason.
    • Wear and maintain the uniform provided
    • To know and live Grantley Hall’s values every day without compromise. 
    • Any other reasonable duties that may be requested
    Desirable Candidate

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