Housekeeping

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Everything you would expect and more. Our Housekeeping department is responsible for ensuring our guests stay is as special as it can be. Complete with a keen eye for detail, each of our housekeepers will take pride in their work, maintain the high standard precedent set throughout the hotel and work in a timely manner.

If you don’t see any relevant vacancies currently advertised and would like to speculatively apply for any suitable position in the future please contact 'careers@grantleyhall.co.uk'.
Key Responsibilities
Adhere to the procedures and methods laid down in the Standards of Performance Manual for servicing and maintaining guest areas. 
• Keep strictly to the times allocated for each room so service is giving whilst guest is at dinner, Observe and note all DND signs, if service is refused ensure guests still have everything they need to be comfortable and replenish any requests. 
• Refresh and tidy public area bathrooms and lounges where required. 
• Deliver guests laundry if required, keeping to the presentation guidelines. 
• Launder and act as valet for any guests clothing requests. 
• Keep equipment in good working order, following health and safety procedures when in use and store items in the appropriate manner. 
• Secure all housekeeping areas and return all keys to the main reception for overnight storage. 
• Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and ensure that store areas are kept clean and hazard free. Be considerate of other team members. 
• Arriving punctuality for the start of shift so team briefs and training can be carried out. 
• Report to your housekeeper on duty any special requests given to you by guests directly, so these preferences can be noted. 
• Always follow all health and safety procedures and follow all security measures. 
• Follow procedures for the storing and movement of clean and dirty linens. 
• Follow the health and safety procedures for linens soiled by bodily fluids etc to protect other team members and raise awareness. 
• Report any guest induced damage to your supervisor as soon as possible. 
• Report any maintenance issues you observe to your supervisor or directly to maintenance or duty manager. 
• Handle and remove rubbish in accordance with guidelines. 
• Report and store lost property found in accordance with company guidelines. 
• Attend training courses when required. 
• Ensure you follow all timekeeping procedures and follow policy regarding notification of absence. 
• Support your fellow team members. 
• Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting. 
• Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures. 
• Ensure that requests by HOD and other Senior Management members are completed. 
• Notify Head of Department or General Manager in the event of absence from work for whatever reason. 
• Wear and maintain the uniform provided 
• To know and live Grantley Hall’s values every day without compromise. 
• Any other reasonable duties that may be requested
Desirable Candidate
Key Responsibilities
  • Adhere to the procedures and methods laid down in the Standards of Performance Manual
  • Assisting the Housekeeper with the ongoing training programme for the Department and maintaining records
  • Assist in the training of all new staff and ongoing training of existing staff
  • Assist in the checking of cleaning duties in public areas, bedrooms and back of house 
  • Assist in the supervision of cleaning, servicing and final checking of rooms
  • Assist in the organisation, distribution and collection of clean and dirty linen and uniforms.
  • Assist when requested on the monthly stocktake and complete appropriate paperwork.
  • Assist in ensuring department runs to time
  • Assist in the ordering of cleaning materials and guest supplies when required 
  • Assist with the Lost Property system
  • Liaise with the Laundry on an ongoing basis  
  • Liaise with outside contractors . I.E window cleaners, carpet cleaners and French polishers when required
  • Communicate with florists and plant providers when required
  • Assist with the ordering of stationery and other departmental items and assist in the completion of regular stocktakes 
  • Maintain good links with the spa and other departments on stocking or linen etc and cleanliness
  • Be responsible for ensuring that department members are checking machinery and    equipment for faults and report any defects to the maintenance department and fellow team members in the accepted manner and
  • Responsibility for ensuring that procedures are in place and are followed, reporting any hazards, faults and problems in the bedrooms and public areas to the maintenance department and following through on completion
  • Assist in the maintaining of equipment, store cupboards and Housekeeping office in a clean and tidy condition
  • Be aware of guest and hotel security always and ensure all cupboards and storage areas are kept locked after completion of bedrooms
  • Attend training sessions as required.
  •  Ensure correct procedures are in place for reporting accidents and follow through with all filing of correct paperwork and follow up
  • Be aware of individual responsibilities under the Health and Safety at Work Act and ensure safe working methods are always followed
  • Conduct when required Health and Safety training on an ongoing basis with the department according to the Legal Compliance’s
  • Ensure that all COSHH sheets are up to date and the department have read them, fully understand and are fully aware.
  • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
  • Ensure that requests by HOD and other Senior Management members are completed.
  • Notify Head of Department or General Manager in the event of absence from work for whatever reason.
  • Wear and maintain the uniform provided
  • To know and live Grantley Hall’s values every day without compromise.
  • Any other duties that may be requested
  • Desirable Candidate
    Key Responsibilities
    Desirable Candidate
    • Adhere to the procedures and methods laid down in the Standards of Performance Manual.
    • Assist with the Responsibility for compiling an ongoing training programme for the Department.
    • Assist with Induction and training with all new staff and keep appropriate records.
    • Assisting in responsibility for conducting ongoing training for existing staff to ensure Standards are maintained and keep appropriate records.
    • Assist in the organisation of rota’s for cleaning duties in public areas, bedrooms, linen porters and evening staff.
    • Assist in the supervision of cleaning, servicing and final checking of rooms.
    • Assist in the organisation, distribution and collection of clean and dirty linen and uniforms.
    • Assist, and in the absence of the Head Housekeeper conduct the monthly stocktake and complete appropriate paperwork.
    • Complete daily timesheets for the Department.  In the absence of the Head Housekeeper ensure the correct details are given to Finance for the payroll
    • Assist in the ordering of cleaning materials and guest supplies.
    • Assist with the Lost Property system
    • Liaise with the Laundry on an ongoing basis. 
    • Assist with the ordering of stationery.
    • Asist in the Responsibility for checking machinery and equipment for faults and report any defects to the maintenance department in the accepted manner.
    • Responsibility to ensure that procedures are in place and are followed to report any hazards, faults and problems in the bedrooms and public areas to the maintenance department.
    • Assist in the maintaining of equipment, store cupboards and Housekeeping office in a clean and tidy condition.
    • Be aware of security always and ensure all cupboards and storage areas are kept locked after completion of bedrooms.
    • Attend training sessions as required.
    • Ensure correct procedures are in place for reporting accidents.
    • Be aware of individual responsibilities under the Health and Safety at Work Act and ensure safe working methods are always observed.
    • Report any Hazards to relevant HoD’s or Maintenance using correct Hazard forms.
    • Conduct and assist with Health and Safety training on an ongoing basis with the Department according to the Legal Compliance’s.
    • Ensure that all COSHH sheets are up to date and the department have read them, fully understand and are fully aware.
    • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures.
    • Ensure that requests by HOD and other Senior Management members are completed.
    • Notify Head of Department or General Manager in the event of absence from work for whatever reason.
    • Wear and maintain the uniform provided.
    • To know and live Grantley Hall’s values every day without compromise.
    • Any other duties that may be requested
    Key Responsibilities
    • To clean and present guest and all public areas of Grantley Hall, offices, back of house and food outlets to a 5 star standard.
    • Maintain equipment in good working order, following manufacture procedures when in use and store items in the appropriate manner leaning the equipment ready to be used for the next shift.
    • Ensure that store areas are kept clean and hazard free.
    • to be vigilant all times with regards to safety of guests, staff on premises following security protocols.
    • To comply with Health and Safety regulations all times.
    • Provide friendly and courteous service to all your encounter in a respectful and friendly manner.
    • To carry out any other reasonable duties that may be requested by your supervisor, HOD or any other senior member of Grantley Hall.
    • Wear and maintain the uniform provided according to Grantley Hall standards.
    • To know and live Grantley Hall values’ every day without compromise.
    Desirable Candidate
    • Hardworking with exceptional attention to detail.
    • Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous.
    • Experience of night working is essential.
    • The ability to work both individually and as part of a team.
    Key Responsibilities
    • Arriving punctuality for the start of shift so team briefs and training can be carried out.
    • Keep equipment in good working order, following health and safety procedures when in use and store items in the appropriate manner.
    • Report to your housekeeper on duty any special requests given to you by guests directly, so these preferences can be noted.
    • Always follow all health and safety procedures and follow all security measures.
    • Attend training courses when required.
    • Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting.
    • Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures.
    • Ensure that requests by HOD and other Senior Management members are completed.
    • Notify Head of Department or General Manager in the event of absence from work for whatever reason.
    • Wear and maintain the uniform provided
    • To know and live Grantley Hall’s values every day without compromise.
    • Any other reasonable duties that may be requested
    Desirable Candidate
    • The apprenticeship consists of;
    - Functional Skills Maths (Level 1)
    - Functional Skills English (Level 1)
    - An independent end assessment
    • The qualification is, HIT Housekeeping Intermediate Apprenticeship Level 2.
    • This is the hospitality industry’s professional apprenticeship for staff who prepare and service bedrooms or who clean, service and prepare public rooms within their own workspace.
    • This apprenticeship is suitable for those already in employment as well as those wishing to enter the hospitality industry.
    • Progression from this apprenticeship could be to become a team or shift leader, supervisor, floor housekeeper, head housekeeper or executive head housekeeper.
    • The apprenticeship course can take between 12 – 24 months, ending with an End Point Assessment.
    • You will be assigned a HIT Trainer who will visit your workplace or have zoom calls throughout the apprenticeship.
    • You will be required to do additional work set to you by your trainer and attend any 1-1’s, webinars or other video contact to discuss progress, mentor or be coached.
    Key Responsibilities
    As the Assistant Head Housekeeper you will help oversee Housekeeping, Public Area Cleaning, Night Cleaning and Laundry team reporting directly to the Head Housekeeper.

    An individual who has a positive leadership style and consistency in their thinking. Someone who can plan and communicate internally with relevant departments to ensure the team is set up for success.
    Desirable Candidate

    • Proven track record in leadership role within Housekeeping at a luxury property
    • Experience in understanding, delivering and exceeding guest expectations
    • Ability to motivate and empower a team
    • Ability to work under pressure and adapt according to business needs

    Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

    Accredited By

    Working Forward Disability Confident Mindful Employer Workplace Wellbeing

    Partners

    HIT Hospitality Action Spring Board