Current Vacancies in Housekeeping

Key Responsibilities

• Adhere to the procedures and methods laid down in the Standards of Performance Manual for servicing and maintaining guest areas
• Keep strictly to the times allocated for each room so service is giving whilst guest is at dinner, Observe and note all DND signs, if service is refused ensure guests still have all the they need to be comfortable and replenish any requests
• Refresh and tidy public area bathrooms and lounges where required.
• Deliver guests laundry if required, keeping to the presentation guidelines.
• Launder and act as valet for any guests clothing requests.
• Keep equipment in good working order, following health and safety procedures when in use and store items in the appropriate manner.
• Secure all housekeeping areas and return all keys to the main reception for overnight storage.
• Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and ensure that store areas are kept clean and hazard free. Be considerate of other team members.
• Arriving punctually for the start of shift so team briefs and training can be carried out
• Report to your housekeeper on duty any special requests given to you by guests directly, so these preferences can be noted
• Always follow all health and safety procedures and follow all security measures
• Follow procedures for the storing and movement of clean and dirty linens.
• Follow the health and safety procedures for linens soiled by bodily fluids etc to protect other team members and raise awareness.
• Report any guest induced damage to your supervisor as soon as possible
• Report any maintenance issues you observe to your supervisor or directly to maintenance or duty manager.
• Handle and remove rubbish in accordance to guidelines
• Report and store lost property found in accordance to company guidelines
• Attend training courses when required.
• Ensure you follow all timekeeping procedures and follow policy regarding notification of absence.
• Support your fellow team members
• Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting
• Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
• Ensure that requests by HOD and other Senior Management members are completed.
• Notify Head of Department or General Manager in the event of absence from work for whatever reason.
• Wear and maintain the uniform provided
• To know and live Grantley Hall’s values every day without compromise.
• Any other reasonable duties that may be requested

Desirable Candidate

Key Responsibilities

• Adhere to the procedures and methods laid down in the Standards of Performance Manual for servicing and maintaining guest areas
• Keep equipment in good working order, following health and safety procedures when in use and store items in the appropriate manner
• Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and ensure that store areas are kept clean and hazard free. 
• Be considerate of other team members
• Arriving punctually for the start of shift so team briefs and training can be carried out
• Report to your housekeeper on duty any special requests given to you by guests directly, so these preferences can be noted
• Always follow all health and safety procedures and follow all security measures
• Follow procedures for the storing and movement of clean and dirty linens
• Follow the health and safety procedures for linens soiled by bodily fluids etc to protect other team members and raise awareness
• Report any guest induced damage to your supervisor as soon as possible
• Report any maintenance issues you observe to your supervisor or directly to maintenance on the answer phone so there is no delay to the guest arrival time
• Handle and remove rubbish in accordance to guidelines
• Report and store lost property found in accordance to company guidelines
• Attend training courses when required
• Ensure you follow all timekeeping procedures and follow policy regarding notification of absence
• Support your fellow team members
• Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting
• Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
• Ensure that requests by HOD and other Senior Management members are completed.
• Notify Head of Department or General Manager in the event of absence from work for whatever reason.
• Wear and maintain the uniform provided
• To know and live Grantley Hall’s values every day without compromise.
• Any other reasonable duties that may be requested

Desirable Candidate

Key Responsibilities

• Adhere to the procedures and methods laid down in the Standards of Performance Manual for servicing and maintaining guest areas

• Keep equipment in good working order, following health and safety procedures when in use and store items in the appropriate manner
  

• Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and ensure that store areas are kept clean and hazard free. Be considerate of other team members

• Arriving punctuality for the start of shift so team briefs and training can be carried out

• Report to your housekeeper on duty any special requests given to you by guests directly, so these preferences can be noted

• Always follow all health and safety procedures and follow all security measures

• Follow procedures for the storing and movement of clean and dirty linens

• Follow the health and safety procedures for linens soiled by bodily fluids etc to protect other team members and raise awareness

• Report any guest induced damage to your supervisor as soon as possible

• Report any maintenance issues you observe to your supervisor or directly to maintenance on the Ansa phone so there is no delay to the guest arrival time

• Handle and remove rubbish in accordance to guidelines 

• Report and store lost property found in accordance to company guidelines

• Attend training courses when required 

• Ensure you follow all timekeeping procedures and follow policy regarding notification of absence

• Support your fellow team members

• Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting

• Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures

• Ensure that requests by HOD and other Senior Management members are completed.

• Notify Head of Department or General Manager in the event of absence from work for whatever reason.

• Wear and maintain the uniform provide.

• To know and live Grantley Hall’s values every day without compromise.

• Any other reasonable duties that may be requested

Desirable Candidate

Key Responsibilities

• Adhere to the procedures and methods laid down in the Standards of Performance Manual
  
• Assist in the organisation all linens, the rotation of, the storing of and the stocktaking of prioritising departmental linens in accordance with function
  
• Being aware of function timings and dates from the diary to be proactive in ensuring supplies to food and beverage outlets
  
• To keep a consistent supply to the spa of towels, therapist items and robes, keeping a consistent check on levels.
  
• Assist in the organisation of all distribution and collection of clean and dirty linen and uniforms.
  
• Assist with the cleaning of guest laundry within the company guidelines and the sending and delivery of guest or staff dry cleaning
  
• Assist with laundering of staff uniform and the distribution of items to existing and new staff
  
• Repair of uniforms and guest linens, duvet covers, robes etc
  
• Act as guest valet throughout the time on duty, pressing of suits or meeting any light laundering requests.
  
• possible dealing of wedding dress steaming but only after disclaimer agreement has been obtained.
  
• Assist with the monthly stocktake and complete appropriate paperwork.
  
• Assist in the ordering of laundry materials
  
• Responsibility for checking machinery and equipment for faults and report any defects to the maintenance department in the accepted manner or to the laundry machine provider for service calls
  
• Responsibility for ensuring that procedures are in place and are followed to maintain a safe and clean working environment.
  
• Operating a clean for dirty laundry service for staff linens and keeping records of transactions when and by
  
• Be aware of guest and hotel security always and ensure all cupboards and storage areas are kept locked after completion of bedrooms
  
• Attend training sessions as required.
  
• Be aware of individual responsibilities under the Health and Safety at Work Act and ensure safe working methods are always followed
  
• Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
  
• Ensure that requests by HOD and other Senior Management members are completed.
  
• Notify Head of Department or General Manager in the event of absence from work for whatever reason.
  
• Wear and maintain the uniform provided
  
• To know and live Grantley Hall’s values every day without compromise.
  
• Any other duties that may be requested

Desirable Candidate

Key Responsibilities

• Giving guests a warm greeting when checking in to the hotel, offering help where needed to every guest.
  
• Park and retrieve guest cars as appropriate, securing the keys behind reception/in the concierge safe.
  
• Have a varied knowledge of the area, schedule arrangements for hotel guests such as carriages, reservations, route planning.
  
• Moving furniture and setting up rooms for events, ensuring the hotels 5 star standards are met.
  
• Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and dust free throughout.
  
• Maintain that the appearance, cleanliness and safety standards are adhered to.
  
• Assist in other areas of the hotel when needed.
  
• Ensuring that you are staying proactive during less demanding periods.
  
• Ensure all guests needs are met if not exceeded.
  
• Ensuring you are meeting procedure guidelines.
  
• Must possess a polite phone etiquette and communication skills.
  
• Must have impeccable grooming standards.
  
• Report any complaints or issues to the concierge or front office manager.

Desirable Candidate