Housekeeping

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Current Vacancies in Housekeeping

Everything you would expect and more. Our Housekeeping department is responsible for ensuring our guests stay is as special as it can be. Complete with a keen eye for detail, each of our housekeepers will take pride in their work, maintain the high standard precedent set throughout the hotel and work in a timely manner.

If you don’t see any relevant vacancies currently advertised and would like to speculatively apply for any suitable position in the future please contact 'careers@grantleyhall.co.uk'.
Key Responsibilities
Adhere to the procedures and methods laid down in the Standards of Performance Manual for servicing and maintaining guest areas. 
• Keep strictly to the times allocated for each room so service is giving whilst guest is at dinner, Observe and note all DND signs, if service is refused ensure guests still have everything they need to be comfortable and replenish any requests. 
• Refresh and tidy public area bathrooms and lounges where required. 
• Deliver guests laundry if required, keeping to the presentation guidelines. 
• Launder and act as valet for any guests clothing requests. 
• Keep equipment in good working order, following health and safety procedures when in use and store items in the appropriate manner. 
• Secure all housekeeping areas and return all keys to the main reception for overnight storage. 
• Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and ensure that store areas are kept clean and hazard free. Be considerate of other team members. 
• Arriving punctuality for the start of shift so team briefs and training can be carried out. 
• Report to your housekeeper on duty any special requests given to you by guests directly, so these preferences can be noted. 
• Always follow all health and safety procedures and follow all security measures. 
• Follow procedures for the storing and movement of clean and dirty linens. 
• Follow the health and safety procedures for linens soiled by bodily fluids etc to protect other team members and raise awareness. 
• Report any guest induced damage to your supervisor as soon as possible. 
• Report any maintenance issues you observe to your supervisor or directly to maintenance or duty manager. 
• Handle and remove rubbish in accordance with guidelines. 
• Report and store lost property found in accordance with company guidelines. 
• Attend training courses when required. 
• Ensure you follow all timekeeping procedures and follow policy regarding notification of absence. 
• Support your fellow team members. 
• Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting. 
• Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures. 
• Ensure that requests by HOD and other Senior Management members are completed. 
• Notify Head of Department or General Manager in the event of absence from work for whatever reason. 
• Wear and maintain the uniform provided 
• To know and live Grantley Hall’s values every day without compromise. 
• Any other reasonable duties that may be requested
Desirable Candidate
Key Responsibilities
Desirable Candidate
• Adhere to the procedures and methods laid down in the Standards of Performance manual
• Keep equipment in good working order, follow health and safety procedures when in use and store items in the appropriate manner
• Assist in the organisation all linens, the rotation of, the storing of and the stocktaking
• Ensure you conduct your role within the timing guidelines set down daily by your supervisor so other departmental needs are met at the appropriate time
• Always conduct your role in compliance with the risk assessment training for manual handling
• Arrive punctually for the start of shift so team briefs and training can be carried out
• Always follow all health and safety procedures and follow all security measures
• Being aware of function timings and dates from the diary to be proactive in ensuring supplies to food and beverage outlets
• Follow the health and safety procedures for linens soiled by bodily fluids etc to protect other team members and raise awareness
• Report any linens damaged to your supervisor as soon as possible, section out and log for required repair
• Report any maintenance issues you observe to your supervisor or directly to maintenance on the Ansa phone so there is no delay to the guest arrival time
• Handle and remove rubbish in accordance to guidelines
• Report and store lost property found in accordance to company guidelines
• Attend training courses when required
• Ensure you follow all timekeeping procedures and follow policy regarding notification of absence
• Support your fellow team members
• Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting
• Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
• Ensure that requests by HOD and other Senior Management members are completed with regard to your role.
• Notify Head of Department or duty housekeeper in the event of absence from work for whatever reason.
• Wear and maintain the uniform provided
• To know and live Grantley Hall’s values every day without compromise.
• Any other reasonable duties that may be requested
• Assist in the organisation of all distribution and collection of clean and dirty linen and uniforms.
• Responsible for the cleaning of guest laundry within the company guidelines and the sending and delivery of guest or staff dry cleaning.
• Responsible for the laundering of staff uniform and the distribution of items to existing and new staff
• Repair of uniforms and guests linens, duvet covers, robes etc
Key Responsibilities
• Adhere to the procedures and methods laid down in the Standards of Performance Manual for servicing and maintaining guest areas. 
• Follow any special instructions given by the daily supervisors with regarding special duties and have and check daily the function sheets and diary so that you are aware of timings for use of areas, Ensure tasks are completed prior to guest arrival times or opening times. 
• Keep equipment in good working order, following health and safety procedures when in use and store items in the appropriate manner. 
• Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and ensure that store areas are kept clean and hazard free. Be considerate of other team members. 
• Arriving punctuality for the start of shift so team briefs and training can be carried out 
• Report to your housekeeper on duty any special requests given to you by guests directly, so these preferences can be noted. 
• Always follow all health and safety procedures and follow all security measures. 
• Report any guest induced damage to your supervisor as soon as possible. 
• Report any maintenance issues you observe to your supervisor or directly to maintenance on the Ansa phone so there is no delay to the guest arrival time. 
• Handle and remove rubbish in accordance with guidelines. 
• Follow manual handling instructions. 
• Report and store lost property found in accordance to company guidelines. 
• Attend training courses when required. 
• Ensure you follow all timekeeping procedures and follow policy regarding notification of absence. 
• Support your fellow team members. 
• Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting. 
• Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures 
• Ensure that requests by HOD and other Senior Management members are completed. 
• Notify Head of Department or General Manager in the event of absence from work for whatever reason. 
• Wear and maintain the uniform provided. 
• To know and live Grantley Hall’s values every day without compromise. 
• Any other reasonable duties that may be requested.
Desirable Candidate
Key Responsibilities
Desirable Candidate
• Adhere to the procedures and methods laid down in the Standards of Performance Manual.
• Assist with the Responsibility for compiling an ongoing training programme for the Department.
• Assist with Induction and training with all new staff and keep appropriate records.
• Assisting in responsibility for conducting ongoing training for existing staff to ensure Standards are maintained and keep appropriate records.
• Assist in the organisation of rota’s for cleaning duties in public areas, bedrooms, linen porters and evening staff.
• Assist in the supervision of cleaning, servicing and final checking of rooms.
• Assist in the organisation, distribution and collection of clean and dirty linen and uniforms.
• Assist, and in the absence of the Head Housekeeper conduct the monthly stocktake and complete appropriate paperwork.
• Complete daily timesheets for the Department.  In the absence of the Head Housekeeper ensure the correct details are given to Finance for the payroll
• Assist in the ordering of cleaning materials and guest supplies.
• Assist with the Lost Property system
• Liaise with the Laundry on an ongoing basis. 
• Assist with the ordering of stationery.
• Asist in the Responsibility for checking machinery and equipment for faults and report any defects to the maintenance department in the accepted manner.
• Responsibility to ensure that procedures are in place and are followed to report any hazards, faults and problems in the bedrooms and public areas to the maintenance department.
• Assist in the maintaining of equipment, store cupboards and Housekeeping office in a clean and tidy condition.
• Be aware of security always and ensure all cupboards and storage areas are kept locked after completion of bedrooms.
• Attend training sessions as required.
• Ensure correct procedures are in place for reporting accidents.
• Be aware of individual responsibilities under the Health and Safety at Work Act and ensure safe working methods are always observed.
• Report any Hazards to relevant HoD’s or Maintenance using correct Hazard forms.
• Conduct and assist with Health and Safety training on an ongoing basis with the Department according to the Legal Compliance’s.
• Ensure that all COSHH sheets are up to date and the department have read them, fully understand and are fully aware.
• Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures.
• Ensure that requests by HOD and other Senior Management members are completed.
• Notify Head of Department or General Manager in the event of absence from work for whatever reason.
• Wear and maintain the uniform provided.
• To know and live Grantley Hall’s values every day without compromise.
• Any other duties that may be requested
Key Responsibilities
• Adhere to the procedures and methods laid down in the Standards of Performance manual
• Keep equipment in good working order, follow health and safety procedures when in use and store items in the appropriate manner
• Re-stock working trolleys and store cupboards to the guidelines specified, do not overstock and ensure that store areas are kept clean and hazard free. Be considerate of other team members
• Ensure you conduct your role within the timing guidelines set down daily by your supervisor so other departmental needs are met at the appropriate time
• Always conduct your role in compliance with the risk assessment training for manual handling
• Arrive punctually for the start of shift so team briefs and training can be carried out
• Always follow all health and safety procedures and follow all security measures
• Follow procedures for the storing and movement of clean and dirty linens, report any issues to the laundry manager
• Follow the health and safety procedures for linens soiled by bodily fluids etc to protect other team members and raise awareness
• Report any linens damaged to your supervisor as soon as possible, section out and log for required repair
• Report any maintenance issues you observe to your supervisor or directly to maintenance on the Ansa phone so there is no delay to the guest arrival time
• Handle and remove rubbish in accordance with guidelines
• Report and store lost property found in accordance with company guidelines
• Attend training courses when required
• Ensure you follow all timekeeping procedures and follow policy regarding notification of absence
• Support your fellow team members
• Provide friendly and courteous service to all your encounter, make eye contact, smile and offer up a suitable greeting
• Comply with all Hotel and Company rules outlined in the Handbook and be aware of Company disciplinary and grievance procedures
• Ensure that requests by HOD and other Senior Management members are completed with regard to your role.
• To know and live Grantley Hall’s values every day without compromise.
• Any other reasonable duties that may be requested
Desirable Candidate

Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing

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