Front Office

#BeGrantley

Search for your ideal position

Current Vacancies in Front Office

Receptionists and Concierge, Night Porters and Duty Managers, our Front of House Operations departments is an exciting place to work. The face of Grantley Hall, you will be the first people to greet guests, adhere to their requests and ensure their stay at Grantley Hall is the best it can be. We are a 5 star hotel, and therefore expect a 5 star service. If you’re a people person, have a keen eye for detail and enjoy engaging in customer relations, then a job as one of our Front of House Operations team is for you.

If you don’t see any relevant vacancies currently advertised and would like to speculatively apply for any suitable position in the future please contact 'careers@grantleyhall.co.uk'.
Desirable Candidate
• The successful individual will be confident, self motivated and present a professional persona in all circumstances
• A high level of IT proficiency. Previous use of Property Management and EPOS systems and Microsoft Office desirable
• A high level of confidentiality
• Excellent verbal and written communication skills required
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
• Utmost attention to detail when carrying out tasks
• Previous experience in five-star hotels is desirable
• Experience of managing a large team within the hospitality industry
Your Benefits
  • Tips typically over £200 per month (£2,400 per year)
  • Free uniform
  • 31 days annual leave (including bank holidays) increasing with service
  • Modern and spacious live-in accommodation for eligible roles
  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
  • Increased maternity and paternity leave with length of service
  • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards
  • Pension – eligible team members will benefit from a Royal London pension scheme
  • 24/7 team assistant line
  • Complimentary meal when on duty
  • Team Member of the Month Awards
  • Refer a Friend Award
Desirable Candidate
• The successful individual will be confident, self-motivated and present a professional persona in all circumstances
• Good verbal and written communication skills are required
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous
• Flexible approach to working hours as there will be some weekend work and early/late shifts required to ensure office opening times are covered
Your Benefits
• Tips typically over £200 per month (£2,400 per year)
• Free uniform
• 31 days annual leave (including bank holidays) increasing with service
• Modern and spacious live-in accommodation for eligible roles
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
• Increased maternity and paternity leave with length of service
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards
• Pension - Eligible team members will benefit from a Royal London pension scheme
• 24/7 team assistant line
• Complimentary meal when on duty
• Team Member of the Month Awards
• Refer a Friend Award
Desirable Candidate
• Engage and interact with hotel guests on a regular basis 
• Previous experience in a Front of House department essential, preferably in a five-star establishment 
• Full, clean driving license 
• Friendly, courteous and helpful with excellent communication skills 
• Motivated to go the extra mile for guests and colleagues 
• Previous experience of exceptional guest service in a fast-paced environment 
• Experience in understanding, delivering and exceeding guest expectations 
• Ability to work under pressure and adapt according to business needs
Your Benefits
• A monthly service charge – typically £2400 annually 
• 31 days holiday increasing to 33 days with length of service 
• Free parking and live in modern accommodation available 
• We celebrate success! With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
• Complimentary bespoke Grantley Hall uniform 
• Complimentary meals when on duty 
• On site Staff gym 
• Refer a friend scheme

Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing

Partners

HIT Hospitality Action Spring Board