Front Office

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Current Vacancies in Front Office

Receptionists and Concierge, Night Porters and Duty Managers, our Front of House Operations departments is an exciting place to work. The face of Grantley Hall, you will be the first people to greet guests, adhere to their requests and ensure their stay at Grantley Hall is the best it can be. We are a 5 star hotel, and therefore expect a 5 star service. If you’re a people person, have a keen eye for detail and enjoy engaging in customer relations, then a job as one of our Front of House Operations team is for you.

If you don’t see any relevant vacancies currently advertised and would like to speculatively apply for any suitable position in the future please contact 'careers@grantleyhall.co.uk'.
Desirable Candidate
• The successful individual will be confident, self motivated and present a professional persona in all circumstances.
• A high level of IT proficiency. Previous use of Property Management and EPOS systems and Microsoft Office desirable.
• A high level of confidentiality. 
• Excellent verbal and written communication skills required. 
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
• Utmost attention to detail when carrying out tasks. 
• Previous experience in 5* hotels is desirable. 
• Experience of managing a large team within the hospitality industry.
Your Benefits
• A monthly service charge – typically £2400 annually
• 31 days holiday increasing to 33 days with length of service 
• Free parking and live in modern accommodation available 
• We celebrate success! With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
• Complimentary bespoke Grantley Hall uniform 
• Complimentary meals when on duty 
• On site Staff gym 
• Refer a friend scheme
Desirable Candidate
• Experience in a similar position in a luxury environment desirable, however full training will be given
• Excellent verbal and written communication skills and a polite etiquette essential
• Computer literate and knowledge of Opera PMS desirable, however training will also be given on this
• Excellent customer service skills with the ability to communicate at all levels
• Well presented, adhering to Grantley Hall’s grooming standards at all times
• Full clean driving licence and over the age of 25 due to our insurance policies is desirable
Your Benefits
• A monthly service charge – typically £2400 annually
• 31 days holiday increasing to 33 days with length of service
• Free parking and live in modern accommodation available
• We celebrate success! With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Complimentary bespoke Grantley Hall uniform
• Complimentary meals when on duty
• On site Staff gym
• Refer a friend scheme

Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing

Partners

HIT Hospitality Action Spring Board