Front Office

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Current Vacancies in Front Office

Receptionists and Concierge, Night Porters and Duty Managers, our Front of House Operations departments is an exciting place to work. The face of Grantley Hall, you will be the first people to greet guests, adhere to their requests and ensure their stay at Grantley Hall is the best it can be. We are a 5 star hotel, and therefore expect a 5 star service. If you’re a people person, have a keen eye for detail and enjoy engaging in customer relations, then a job as one of our Front of House Operations team is for you.

If you don’t see any relevant vacancies currently advertised and would like to speculatively apply for any suitable position in the future please contact 'careers@grantleyhall.co.uk'.
Key Responsibilities
Desirable Candidate
• You will have a warm and positive demeanour when engaging with hotel guests on a regular basis.
• Someone who can plan and communicate internally with relevant Departments to ensure the team is set up for success.
• Calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.
• Proven track record within a Front Office / Reception in a 5* luxury property
• Experience in understanding, delivering and exceeding guest expectations
• Fluent in written and verbal English
• Great attitude and a willingness to be flexible! Be prepared for the odd curveball or more
• Ability to work under pressure and adapt according to business needs
• Comprehensive knowledge of Opera PMS is beneficial
Your Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees as well as supervisors and managers:
• Service charge – typically £2400 annually
• Free parking and live in accommodation available
• Complimentary bespoke Grantley Hall uniform
• Complimentary meals when on duty
• Refer a friend scheme
Key Responsibilities
• Ensure all guests needs are exceeded at every opportunity during the night, including assisting with general guest requests throughout the night, assisting with transport arrangements as required and accommodating in room dining requests as required.
• To ensure the hotels cleanliness and standards are adhered to throughout the night, carrying out imperative walk arounds to ensure the hotel is secure.
• Report any issues and to take the appropriate action to mitigate any potential immediate risk. Reporting and notifying any issues to the Front Office or Assistant Front Office Managers.
• To continue the Front Office operation throughout the night, being responsible for assisting late arrivals, early departures and handling telephone enquiries. Ensuring you are meeting procedure guidelines and following standard operating procedures as set out by management.
• Ensure that all conference rooms are set up to the correct standard as outlined in the SOP manual by the correct time. To look after all delegates, ensuring rooms are serviced, clean, equipment provided and meals organised.
• To be flexible in one’s duty and to carry out additional tasks when requested and when the business demands. To complete any projects assigned by Senior Management and to be pro-active in your duties during less demanding times.
Desirable Candidate
• Experience in a similar position in a luxury environment desirable, however full training will be given
• Excellent verbal and written communication skills and a polite etiquette essential
• Computer literate and knowledge of Opera PMS desirable, however training will also be given on this
• Excellent customer service skills with the ability to communicate at all levels
• Well presented, adhering to Grantley Hall’s grooming standards at all times
• Full clean driving licence and over the age of 25 due to our insurance policies is desirable
Your Benefits
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Pension - Eligible team members will benefit from a Royal London pension scheme.
• 24/7 team assistant line.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform
Key Responsibilities
• To greet all guests with a warm and welcoming approach.
• To make any suggestions for guests entertainment, dining and any other engagements.
• To assist with the organisation of on site events, such as weddings or meetings
• To direct or show guests to hotel amenities throughout the duration of their stay
• To take guest luggage to the correct rooms adhering to the correct SOP’s • Giving guests a warm greeting when checking in to the hotel, offering help where needed to every guest.
• Park and retrieve guest cars as appropriate, securing the keys behind reception/in the concierge safe.
• Have a varied knowledge of the area, schedule arrangements for hotel guests such as carriages, reservations, route planning.
• Moving furniture and setting up rooms for events, ensuring the hotels 5 star standards are met.
• Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and dust free throughout.
• Maintain that the appearance, cleanliness and safety standards are adhered to.
• Assist in other areas of the hotel when needed.
• Ensuring that you are staying proactive during less demanding periods.
• Ensure all guests needs are met if not exceeded.
• Ensuring you are meeting procedure guidelines.
• Must possess a polite phone etiquette and communication skills.
• Must have impeccable grooming standards.
• Report any complaints or issues to the concierge or front office manager.
Desirable Candidate

• The successful individual will be confident, self-motivated and present a professional persona in all circumstances.
• Good verbal and written communication skills are required.
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
• Attention to detail is vital.
• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous.
• Flexible approach to working hours as there will be some weekend work and early/late shifts required to ensure office opening times are covered.
• The ability to work both individually and as part of a team

Key Responsibilities

• The apprenticeship consists of;
- Functional Skills Maths (Level 1)
- Functional Skills English (Level 1)
- An independent end assessment


• This qualification is, HIT Hospitality Team Member Apprenticeship.
• The apprenticeship course can take between 12 – 24 months, ending with an End Point Assessment.
• Specialist areas that you will cover in hospitality range from food & beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations, and conference & banqueting.
• The most important part of the role is developing fantastic “hospitality” skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure every customer, whether they are dining in house, drinking cocktails, ordering room service or attending a business event, feels welcomed and looked after.
• You will be assigned a HIT Trainer who will visit your workplace or have zoom calls throughout the apprenticeship.
• You will be required to do additional work set to you by your trainer and attend any 1-1’s, webinars or other video contact to discuss progress, mentor or be coached.
• You will have the amazing opportunity to work in numerous departments across the hotel and gain an overall knowledge of the hospitality industry.

Desirable Candidate
• Need to be adaptable and ready to support colleagues across the business, for example during busy periods.
• Have a passion for hospitality.
• A desire to progress.
• Previous experience in Hospitality is preferred but not essential.
• Strong work ethic.
• Good time management skills.
• Ability to work in a team.
• An ability to speak to customers confidently and politely.
Your Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees as well as supervisors and managers:
• Service charge – typically £2400 annually
• 31 days holiday increasing to 33 days with length of service
• Free parking and live in accommodation available
• Complimentary bespoke Grantley Hall uniform
• Complimentary meals when on duty
• Refer a friend scheme

Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing

Partners

HIT Hospitality Action Spring Board