Front Office

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Current Vacancies in Front Office

Receptionists and Concierge, Night Porters and Duty Managers, our Front of House Operations departments is an exciting place to work. The face of Grantley Hall, you will be the first people to greet guests, adhere to their requests and ensure their stay at Grantley Hall is the best it can be. We are a 5 star hotel, and therefore expect a 5 star service. If you’re a people person, have a keen eye for detail and enjoy engaging in customer relations, then a job as one of our Front of House Operations team is for you.

If you don’t see any relevant vacancies currently advertised and would like to speculatively apply for any suitable position in the future please contact 'careers@grantleyhall.co.uk'.

Receptionist

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Key Responsibilities
• To deal efficiently and professionally with all guests, their requests, and queries.
• To greet all guests (whether resident or non-resident) welcoming them to Grantley Hall and ensuring they feel comfortable and looked after.
• To ensure all guests are registered fully on arrival, giving all details required legally and to Grantley Hall’s standards as well as reconfirming their arrangements for their stay.
• To escort all guests to rooms explaining the location of all facilities within the hotel. 
• Ensure guest luggage is properly labelled and taken to the rooms and guest vehicles are parked and the keys labelled and stored correctly.
• To follow early shift and late shift procedures as set out to Grantley Hall standards. 
• To liaise with the Housekeeping on the availability of rooms and informing and liaising with them regarding any required amendments to the day’s arrivals. Additionally, updating this accordingly in the Property Management System.
• To liaise with the Restaurant, Reservations and Events teams regarding reservations and availability for guests in house. 
• To make any adjustments or corrections to tabs with the agreement of the Duty Manager ensuring the correct documentation is filled in.
• To manage group accounts, checking in guests as normal and ensuring charges get posted correctly to either the individual room accounts or the group account
• To prepare guests accounts upon departure, ensuring the payment equals the outstanding balance by use of credit card, cash or cheque in line with Front Office Procedures. Ensuring all guest luggage is taken care of along with their vehicle.
• To ensure all comments are passed on to the Front Office and Assistant Front Office Manager and with any complaints, ensure a manager speaks to the guests.
• To answer the switchboard in line with Front Office standards, dealing with requests, transferring calls (announcing the caller where necessary) and taking messages. Ensure the messages are distributed quickly. 
• To be responsible for the cash float, balancing it at the start and the end of each shift with the amount of cash taken and the credit cards processed. 
• To deal with any reservation enquiries, quoting the correct rates and room types dependant upon availability, remembering to maximise the hotel's revenue where possible. To take the relevant details from the caller to make a room reservation, ensuring the hotel policies are mentioned. To input all of the information in to Portfolio.
• To maintain good working relationships with colleagues and all other departments.
• To attend training courses and meetings as required.
• To ensure that the agreed standard of personal presentation is adhered to at all times.
• To be flexible in one’s duty and to carry out additional tasks or help in other areas of the Front Office Operation when requested and when the business demands. 
• To ensure the company’s Health & Safety policy and fire procedures are adhered to at all times. 
• To know and live Grantley Hall’s values every day without compromise.
• Any other duties, deemed necessary.
Desirable Candidate
• Proven track record within a Front Office / Reception in a 5* luxury property
• Experience in understanding, delivering and exceeding guest expectations
• Fluent in written and verbal English
• Someone who can engage and interact with hotel guests on a regular basis 
• Someone who can plan and communicate internally with relevant Departments to ensure the team is set up for success
• Great attitude and a willingness to be flexible! Be prepared for the odd curveball or more
• Ability to work under pressure and adapt according to business needs
• Comprehensive knowledge of Opera PMS is beneficial

Hospitality Team Member Apprenticeship Level 2

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Key Responsibilities
• The apprenticeship consists of;
- Functional Skills Maths (Level 1)
- Functional Skills English (Level 1)
- An independent end assessment
• This qualification is, HIT Hospitality Team Member Apprenticeship.
• The apprenticeship course can take between 12 – 24 months, ending with an End Point Assessment.
• Specialist areas that you will cover in hospitality range from food & beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations, and conference & banqueting.
• The most important part of the role is developing fantastic “hospitality” skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure every customer, whether they are dining in house, drinking cocktails, ordering room service or attending a business event, feels welcomed and looked after.
• You will be assigned a HIT Trainer who will visit your workplace or have zoom calls throughout the apprenticeship.
• You will be required to do additional work set to you by your trainer and attend any 1-1’s, webinars or other video contact to discuss progress, mentor or be coached.
• You will have the amazing opportunity to work in numerous departments across the hotel and gain an overall knowledge of the hospitality industry.
Desirable Candidate
• Need to be adaptable and ready to support colleagues across the business, for example during busy periods.
• Have a passion for hospitality.
• A desire to progress.
• Previous experience in Hospitality is preferred but not essential.
• Strong work ethic.
• Good time management skills.
• Ability to work in a team.
• An ability to speak to customers confidently and politely.

Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing

Partners

HIT Hospitality Action Spring Board