Front Office

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Front office - creating unforgettable magical moments, looking after guests, going the extra mile, innovation and attention to detail are just some of the key traits we look for in our team.

Front Office Manager

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Key Responsibilities
  • Oversee the entire Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
  • Maintain good communication and working relationships with all hotel departments.
  • Monitor staffing levels to meet cover business demands.
  • Recruit, manage, train and develop the Front Office team.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Assist with other departments, as necessary.
  • To live the Grantley Hall Values at all time without compromise.
Desirable Candidate
  • The successful individual will be confident, self motivated and present a professional persona in all circumstances.
  • A high level of IT proficiency.
  • Excellent verbal and written communication skills required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Previous experience in a similar position.
  • Experience of managing a team is required.
*Please note this role is subject to a DBS check
STRICTLY NO AGENCIES PLEASE

Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing

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HIT Hospitality Action Spring Board