Front Office

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Current Vacancies in Front Office

Receptionists and Concierge, Night Porters and Duty Managers, our Front of House Operations departments is an exciting place to work. The face of Grantley Hall, you will be the first people to greet guests, adhere to their requests and ensure their stay at Grantley Hall is the best it can be. We are a 5 star hotel, and therefore expect a 5 star service. If you’re a people person, have a keen eye for detail and enjoy engaging in customer relations, then a job as one of our Front of House Operations team is for you. 
Key Responsibilities
  • Giving guests a warm greeting when checking in to the hotel, offering help where needed to every guest.
  • Park and retrieve guest cars as appropriate, securing the keys behind reception/in the concierge safe.
  • Have a varied knowledge of the area, schedule arrangements for hotel guests such as carriages, reservations, route planning.
  • Moving furniture and setting up rooms for events, ensuring the hotels 5 star standards are met.
  • Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and dust free throughout.
  • Maintain that the appearance, cleanliness and safety standards are adhered to.
  • Assist in other areas of the hotel when needed.
  • Ensuring that you are staying proactive during less demanding periods.
  • Ensure all guests needs are met if not exceeded.
  • Ensuring you are meeting procedure guidelines.
  • Must possess a polite phone etiquette and communication skills.
  • Must have impeccable grooming standards.
  • Report any complaints or issues to the concierge or front office manager.
Desirable Candidate
Key Responsibilities
  • To ensure all guests are cared for during the night
  • To ensure the hotels cleanliness and standards are adhered to throughout the night, carrying out imperative walk arounds to ensure the hotel is secure.
  • To report any issues take the appropriate action, notifying the Operations Manager and Duty Manager
  • To assist every department to ensure the standards and quality of Grantley Hall are adhered to.
  • To ensure guests are greeted correctly upon arrival, registered fully and are escorted to their rooms, explaining the location of all the facilities in the hotel. To ensure that the luggage is delivered swiftly to the rooms.
  • To liase with Reception, Housemen and Housekeeping with arrivals and departures.
  • In the absence of the General Manager, Directors and Operations Manager meet all VIP’s on their arrival and ensure that their needs are satisfied. If they are not met, ensure that they are contacted on their day of arrival.
  • To take reservation calls when necessary, managing room availability and ensuring maximum occupancy and revenue.
  • To ensure that all conference rooms are set up to the correct standard as outlined in the SOP manual by the correct time. To look after all delegates, ensuring rooms are serviced, clean, equipment provided and meals organised.
  • To attend training courses and meetings as required
  • To be flexible in one’s duty and to carry out additional tasks when requested and when the business demands. To complete any projects assigned by Senior Management
  • To ensure the company’s Health & Safety policy and fire procedures are adhered to at all times.
  • To know and live Grantley Hall’s values every day without compromise
  • Any other duties, deemed necessary 
Desirable Candidate
Key Responsibilities
  • To assist and welcome guests as they arrive at Grantley Hall
  • To ensure and maintain the security of Grantley Hall and the grounds that it sits with using CCTV systems
  • Investigating and reporting anything which could compromise the security of Grantley Hall
  • Reporting any issues by notifying Duty Manager
  • To assist other departments, as required, to ensure the standards and quality of Grantley Hall are adhered to
  • To attend training courses and meetings as required
  • To be flexible in one’s duty and to carry out additional tasks when requested and when the business demands. To complete any projects assigned by Senior Management
  • To ensure the company’s Health & Safety policy and fire procedures are adhered to at all times.
  • To know and live Grantley Hall’s values every day without compromise
  • Any other duties, deemed necessary
Desirable Candidate
Key Responsibilities
  • Giving guests a warm greeting when checking in to the hotel, offering help where needed to every guest.
  • Greeting VIP’s into the hotel by name and ensuring luggage is immediately to their rooms.
  • Park and retrieve guest cars as appropriate, securing the keys behind reception/in the concierge safe.
  • Have a varied knowledge of the area, schedule arrangements for hotel guests such as carriages, reservations, route planning.
  • Moving furniture and setting up rooms for events, ensuring the hotels 5 star standards are met.
  • Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and dust free throughout.
  • Maintain that the appearance, cleanliness and safety standards are adhered to.
  • Assist in other areas of the hotel when needed.
  • Delegate tasks and managing the hotel porters, ensuring they are being proactive, helping other areas of the hotel where necessary.
  • Ensure all guests needs are exceeded.
  • Respond to guest requests, providing an in depth knowledge, efficient and helpful information promptly.
  • Ensuring all hotel porters are meeting procedure guidelines and saving budget where necessary.
  • Must possess strong sales skills, polite phone etiquette and communication skills.
  • Must have impeccable grooming standards.
  • Report any complaints or issues to the front office manager.


STRICTLY NO AGENCIES PLEASE
Desirable Candidate
Key Responsibilities
  • Driving a Grantley Hall minibus.
  • Responsible for the health and safety, comfort and welfare of staff and guests.
  • Carrying out daily vehicle checks and basic maintenance.
  • Reporting any vehicle defects, faults, incidents and accidents.
  • Ensuring the vehicle is in a clean and roadworthy condition before and after use.
  • Refuelling the vehicles as required.
  • Covering for absent colleagues.
  • Assisting with parking guest cars and valeting them as necessary.
  • Working within health and safety guidelines and other guidelines that may be issued from time-to-time.
  • Attending any relevant training courses as identified and agreed.
Desirable Candidate
  • The successful candidate must have the following.
  • Clean driving licence (held for at least 2 years).
  • Hold a current, clean and valid driving licence D1 unrestricted or a PCV licence or D1 restricted (car licence obtained prior to 01/01/1997).
  • Experience driving a large vehicle.
  • An ability to communicate with a range of different people.
  • Ability to work on own initiative and as part of a team.
  • Reliable and trustworthy.
  • Flexible approach to working arrangements.
  • Good organisational ability.
  • Geographical knowledge of the local area.
  • Competent to undertake vehicle checks and carry out basic maintenance.

STRICTLY NO AGENCIES PLEASE

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