FOOD AND BEVERAGE

#BeGrantley

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Current Vacancies in Food & Beverage

From Waiters to Pastry Chefs, Kitchen Porters to Room Service and Head Chefs to Bar Tenders, our Food and Beverage team have one very important thing in common, providing high quality service with everything they do. Their attention to detail is unrivalled, friendliness and approachability peerless and their adherence to ensuring the customer receives the highest level of attention, unbeatable.   
Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall ensuring guest satisfaction. 
  • To be fully knowledgeable about all menus you and capable of offering deep explanations when requested.
  • Responsible for preparing your section to the highest standards, ensuring all mise en place is correct, carrying our daily schedules.
  • Enthusiastic, quick thinking and welcoming personality.
  • To assist in maintaining the tidiness and cleanliness of the restaurant and areas.
  • To make sure all standards are being delivered to the highest level.
  • Communicate effectively at all levels.
  • Ensure you always uphold the reputation of the restaurant.
  • To organise and assist all preparation needed prior to service.
  • Responsible for supervising junior members of the team.
Desirable Candidate
  • Previous experience in a fine dining restaurant or the willing to learn.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food and wine.
  • A great team player, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation and grooming.
  • Excellent attention to detail.
Key Responsibilities
  • Have good organisational skills and comfortable working in a high-level pressured environment. 
  • Follow and manage all HACCAP procedures with the kitchen management team
  • All orders are checked and accounted for freshness and quality
  • Mange your team effectively
  • To ensure the training and standards are always kept
  • To ensure the staffing levels are kept to the correct business levels
  • Run an organised efficient clean section
  • Full awareness of all menu items, their recipes, methods of production, presentation standards.
  • To uphold the team SOP’s given to you
Desirable Candidate
  • Show quality leadership and Management skills
  • A good knowledge of classical and technical cooking methods
  • Ability to work under pressure
  • Enthusiastic, quick thinking and welcoming personality
  • Excellent attention to detail in all aspects of the role
  • Self-motivated and present a professional persona
  • Solid leadership and Management skills
  • Have a high level of creativity 
  • Reliable and conscientious
  • A flexible approach to work required given the start-up nature of the business
  • Held a similar position within a quality graded establishment
  • 'Can do' attitude
  • Team player
Key Responsibilities
  • Carrying out basic cleaning tasks as fast as possible.
  • Collecting and washing up pots and pans.
  • Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.
  • Ensuring the storeroom remains organised.
  • Making sure work surfaces, floors and walls are always clean and sanitised.
  • Cleaning dishes manually and by using the dishwasher.
  • Supporting in basic food preparation.
  • Washing pots, pans and any other kitchen equipment’s.
  • Hold the kitchen work areas in accordance with HACCP regulations.
  • Responsible for maintaining the hygiene of the main catering areas to enable the delivery of high standard catering services in adherence with all health & safety/food safety regulations and best practice.
Desirable Candidate
  • Ability to work under pressure.
  • Be able to work safely in a busy environment. 
  • Can accurately follow instructions.
  • Knowledge of the hospitality industry.
  • Excellent verbal communication skills.
  • Able to perform well and remain professional whilst under pressure
  • Able to work unsupervised.
  • Physically fit and able to lift safely heavy weights.
Key Responsibilities
  • Have good organisational skills and comfortable working in a high-level pressured environment. 
  • Follow all HACCAP procedures with the kitchen management team
  • Follow recipes in order to ensure consistency
  • Assist in all aspects of kitchen duties
  • To uphold the team SOP’s given to you
Desirable Candidate
  • Ability to work under pressure
  • Enthusiastic, quick thinking and welcoming personality
  • Excellent attention to detail in all aspects of the role
  • self-motivated and present a professional persona 
  • Reliable and conscientious
  • A flexible approach to work required given the start-up nature of the business
  • 'Can do' attitude
  • Team player
Key Responsibilities
  • Delivering the Bar & Restaurant EightyEight concept and ethos to the required five star standards out-lined in the Procedure Guidelines.
  • Be able to competently set-up, maintain the operation of the bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the Grantley Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • Carry out the set up and breakdown of the bar.
  • Serving customers directly and be able to convey Grantley Hall values throughout their stay.
  • Escalate any complaints to Management or supervisors
  • To work with the restaurant and bar team to ensure food and beverage is delivered inline with our 5 star service.
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat customers and team members with respect.
  • All new customers get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a customer you are friendly and talkative, even under pres-sure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your customers and enjoy yourself.
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively.
Key Responsibilities
  • To assist the head chef in the day to day running of the kitchen
  • To ensure the whole team is working to a safe and legal practices
  • To ensure the training and standards are kept at all times
  • To ensure the staffing levels are kept to the correct business levels
  • To ensure all products entering and leaving the kitchens are to the set Grantley standards
  • To uphold the team SOP’s given to you
  • To track, replenish and keep in date order the stock holding
  • To be pro-active with customer comments and complaints
  • To be aware of up to date modern trends and be “industry aware”
  • To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business
Desirable Candidate
  • The successful individual will be confident, self-motivated and present a professional personal in all circumstances
  • Have a high level of creativity and reliability
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high level of service delivery
  • Knowledge and understanding of a procurement system would be advantageous
  • A flexible approach to work is required given the start up nature of the business
  • Held a similar position within a quality graded establishment
  • Can produce a number of quality references 
Key Responsibilities
  • To assist the Head Chef in the day to day running of the kitchen.
  • To ensure the whole team is working to safe and legal practices.
  • To ensure the training standards are kept at all time. 
  • To help ensure staffing levels are kept to the correct business levels.
  • To ensure all products entering and leaving the kitchens are set to the Grantley Standards.
  • To uphold the team SOPs given to you.
  • To track, replenish and keep in date order the stock holding.
  • To be pro-active with customer comments and complaints.
  • To be aware of up to date modern trends and be "industry aware". 
  • To identify areas for upselling opportunity and be proactive in increasing revenue generation in all areas of the business.  
Desirable Candidate
  • The successful individual will be confident, self motivated and present a professional persona in all circumstances. 
  • Have a high level of creativity and reliability. 
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
  • Knowledge and understanding of a procurement system would be an advantage.
  • A flexible approach to work is required given the start up nature of the business.
  • Held a similar position within a quality graded establishment.
  • Can produce a number of quality references.  
Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall.
  • To operate the pass with maximum efficiency and cleanliness.
  • To assist with all cleaning and service within the restaurant.
  • To take complete responsibility of your working area.
  • Communicate effectively with the kitchen and senior staff.
  • To ensure you always uphold the reputation of the restaurant.
  • To organise and assist all preparation needed prior to service.
  • Preparing the restaurant mise-en-place.
  • Efficiently complete tasks on checklists.
Desirable Candidate
  • Team player who love to smile and interact with guests and team alike.
  • Previous experience in a restaurant is key or very keen learner.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food, wine and delivering high standards with a smile. 
  • A great personality, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation, punctual and self-motivated.
  • Excellent attention to detail.
Key Responsibilities
  • To assist the head chef in the day to day running of the kitchen.
  • To work to safe and legal practices.
  • To ensure the high standards are kept at all times.
  • To ensure all products entering and leaving the kitchens are to the set Grantley standards.
  • To work with the team to set SOP's. 
  • To track, replenish and keep in date order the stock holding.
  • To be pro-active in all actions and tasks set for you. 
Desirable Candidate
  • The successful individual will be willing to learn, self motivated and present a professional persona in all circumstances. 
  • Have a passion for food and cooking.
  • Have excellent time keeping skills. 
Key Responsibilities
  • Delivering the Fletchers Restaurant & Bar concept and ethos to the required five-star standards outlined in the Procedure Guidelines.
  • Be able to competently set-up, maintain the operation of the bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.    
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall present and future.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the GH Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • Carry out the set up and breakdown of the bar.
  • Serving customers directly and be able to convey GH values throughout their stay.
  • Escalate any complaints to Management or supervisors
  • To work with the restaurant and bar team to ensure food and beverage is delivered in line with our 5-star service.
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.   
  • To be presentable and smart in appearance at all times.
  • To treat guests and team members with respect.
  • To have a passion about making drinks and learning the art of mixology and love to make cocktails.
  • All new guests get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a guest you are friendly and talkative, even under pressure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your guests and enjoy yourself.
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively by following the correct procedures.
Key Responsibilities
  • Carrying out basic cleaning tasks as fast as possible.
  • Collecting and washing up pots and pans.
  • Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.
  • Ensuring the storeroom remains organised.
  • Making sure work surfaces, floors and walls are always clean and sanitised.
  • Cleaning dishes manually and by using the dishwasher.
  • Supporting in basic food preparation.
  • Washing pots, pans and any other kitchen equipment’s.
  • Hold the kitchen work areas in accordance with HACCP regulations.
  • Responsible for maintaining the hygiene of the main catering areas to enable the delivery of high standard catering services in adherence with all health & safety/food safety regulations and best practice.
Desirable Candidate
  • Ability to work under pressure.
  • Be able to work safely in a busy environment. 
  • Can accurately follow instructions.
  • Knowledge of the hospitality industry.
  • Excellent verbal communication skills.
  • Able to perform well and remain professional whilst under pressure
  • Able to work unsupervised.
  • Physically fit and able to lift safely heavy weights.
Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall ensuring guest satisfaction.
  • To be fully knowledgeable about all menus, and capable of offering explanations when requested.
  • Responsible for preparing your section to the highest standards, ensuring all tables are setup correctly, carrying out daily schedules, making sure checklists are completed in a timely manner.
  • Doing checkbacks on guest’s tables and reporting to the line manager if there is any issues.
  • Enthusiastic, quick thinking, welcoming and always happy to help attitude.
  • To assist in maintaining the tidiness and cleanliness of the restaurant and common areas.
  • To make sure all standards are being delivered to the highest level.
  • Communicate effectively at all levels.
  • Ensure you always uphold the reputation of the restaurant and the company.
  • To organise and assist all preparation needed prior to service.
  • Responsible for supervising junior members of the team.
Desirable Candidate
  • Team player who loves to smile and interact with guests and team alike.
  • Previous experience in a restaurant is key or to be a very keen learner.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food, wine and delivering high standards with a smile. 
  • A great personality, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation, punctual and self-motivated.
  • Excellent attention to detail.
Key Responsibilities
  • Delivering the Eighty Eight Restaurant and Bar concept and ethos to the required five star standards out-lined in the Procedure Guidelines.
  • Be able to competently maintain the operation of the restaurant and bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the GH Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • Carry out the set up and breakdown of the restaurant.
  • Serving customers directly and be able to convey GH values throughout their stay.
  • Escalate any complaints to Management or supervisors
  • To work wih the kitchen and bar team to ensure food and beverage is delivered inline with our 5 star service.
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat guest and team members with respect.
  • All new guests get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a guest you are friendly and talkative, even under pressure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your guests and enjoy yourself.
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate guests complaints immediately and effectively. 


STRICTLY NO AGENCIES
Key Responsibilities
  • Supporting the operation of the EightyEight restaurant to the required five star standards outlined in the Procedure Guidelines.
  • Be able to competently supervise the operation of the restaurant during evening and late evening service.
  • To lead, manage and inspire your staff to deliver outstanding customer service.
  • Counting cash, reconciling payments ad banking according to company systems.
  • Responsible for rotas/staffing levels.
  • Responsible for maintaining good staff welfare.
  • To control the atmosphere of the venue, ensure lighting and music are appropriate and inviting, will need to be adjusted at appropriate times of the day.
  • Supervise the set up and breakdown of the restaurant.
  • Serving customers directly during busy periods and be able to completely cover the job description of each front of house role.
  • Undertake monthly stock takes and overseeing and ordering of stock.
  • Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.
  • You will need to make sure the venue is clean and that inappropriately loud /drunk /unsavoury people are dealt with and moved on.
Desirable Candidate
  • Key Skills, Qualities & Experience
  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat customers and team members with respect.
  • All new customers get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a customer you are friendly and talkative, even under pressure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience
  • To ensure that you follow the challenge 25 policy strictly
  • When time allows you should be able to enjoy chat with your customers and enjoy yourself
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively.

STRICTLY NO AGENCIES

Key Responsibilities
  • To assist the Conference and Banqueting Manager in the day to day running of the venue and department.
  • To ensure the whole team is working to safe and legal practices.
  • To ensure the training and standards are kept at all times.
  • To ensure the staffing levels are kept to the correct business levels.
  • To ensure all products served to and/or provided for the guest to the set Grantley standards.
  • To uphold the team SOP’s given to you.
  • To ensure stock holding is tracked, replenished and kept in order.
  • To be pro-active with customer comments and complaints.
  • To be aware of up to date modern trends and be “industry aware”.
  • To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
Desirable Candidate
  • The successful individual will be confident, self-motivated and present a professional persona in all circumstances.
  • Have a high level of creativity and reliability.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Previous experience in a Food and Beverage setting is essential.
  • Knowledge and understanding of Delphi would be advantageous.
  • Knowledge and proven experience of bar work would be beneficial.
  • A flexible approach to work is required given the start up nature of the business.
  • Held a similar position within a quality graded establishment.
  • Can produce a number of quality references.

STRICTLY NO AGENCIES
Key Responsibilities
  • To assist the Conference and Banqueting Manager in the day to day running of the venue and department.
  • To ensure the whole team is working to safe and legal practices.
  • To ensure the training and standards are kept at all times.
  • To ensure the staffing levels are kept to the correct business levels.
  • To ensure all products served to and/or provided for the guest to the set Grantley standards.
  • To uphold the team SOP’s given to you.
  • To ensure stock holding is tracked, replenished and kept in order.
  • To be pro-active with customer comments and complaints.
  • To be aware of up to date modern trends and be “industry aware”.
  • To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
Desirable Candidate
  • The successful individual will be confident, self-motivated and present a professional persona in all circumstances.
  • Have a high level of creativity and reliability.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Previous experience in a Food and Beverage setting is essential.
  • Knowledge and understanding of Delphi would be advantageous.
  • Knowledge and proven experience of bar work would be beneficial.
  • A flexible approach to work is required given the start up nature of the business.
  • Held a similar position within a quality graded establishment.
  • Can produce a number of quality references.

STRICTLY NO AGENCIES
Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall ensuring guest satisfaction.
  • To be fully knowledgeable about all menus you and capable of offering deep explanations when requested.
  • Responsible for preparing your section to the highest standards.
  • Enthusiastic, quick thinking and welcoming personality.
  • To assist in maintaining the tidiness and cleanliness of the restaurant and areas.
  • To make sure all standards are being delivered to the highest level.
  • Communicate effectively at all levels.
  • Ensure you always uphold the reputation of the restaurant.
  • To organise and assist all preparation needed prior to service.
  • Responsible for supervising junior members of the team.
Desirable Candidate
  • To be a team player.
  • Previous experience in a fine dining restaurant or the willing to learn.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food and wine.
  • A great team player, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation and grooming.
  • Excellent attention to detail.
STRICTLY NO AGENCIES
Key Responsibilities
Working alongside the Restaurant Manager and Assistant Manager to run the shifts.
Meeting and greeting customers, organising table reservations.

To deal responsibly with payment transactions and maintain strict control of the bills.

To lead, manage and inspire junior staff to deliver outstanding customer service.

To work closely with the Management team and take their guidance to achieve high quality service standards as described in our Service Operating Procedures.

Ensure each customer receives impeccable service.

To take the take ownership of your section.

Taking customers food orders.

Delegating tasks and checking their execution.

Supervise the set up and breakdown of the restaurant.

Undertake monthly stock takes and overseeing and ordering of stock.

Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.

Desirable Candidate
To be a team player.

Previous experience in a fine dining restaurant.

Be passionate about delivering the highest levels of service to our guest in an engaging way.

Personality combined with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues. 

Good written and oral communication skills.

Enthusiastic, quick thinking and welcoming personality.

Good business awareness for achieving successful performance.

Have an eye for sales and help develop the business.

A Great knowledge of food and wine. 

The ability to mentor and supervises a junior staff.

Outstanding personal presentation and grooming.

Excellent attention to detail in all aspects of the role. 

PC Literate, understanding of Microsoft outlook, Excel and Word.

STRICTLY NO AGENCIES
Key Responsibilities
  • Operating the the Eighty Eight Restaurant to the required five star standards outlined in the Procedure Guidelines.
  • Be able to competently  supervise the operation of the restaurant and bars during evening and late evening service.
  • To lead, manage and inspire your staff to deliver outstanding customer service.
  • Counting cash, reconciling payments ad banking according to company systems.  
  • Responsible for rotas/staffing levels.
  • Responsible for maintaining good staff welfare.
  • Training and development of all staff using the company procedures.
  • To control the atmosphere of the venue, ensure lighting and music are appropriate and inviting, will need to be adjusted at appropriate times of the day.
  • To hold weekly team meetings and feedback management decisions in a positive way, and let the General Manager know of any feedback that needs to come up from the staff
  • Supervise the set up and breakdown of the restaurant.
  • Serving customers directly during busy periods and be able to completely cover the job description of each front of house role.
  • Undertake monthly stock takes and overseeing and ordering of stock.
  • Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.
  • You will need to make sure the venue is clean and that inappropriately loud /drunk /unsavoury people are dealt with and moved on. 
Desirable Candidate
  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat customers and team members with respect.
  • All new customers get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a customer you are friendly and talkative, even under pressure .
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience
  • To ensure that you follow the challenge 25 policy strictly .
  • When time allows you should be able to enjoy chat with your customers and enjoy yourself .
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively.
Key Responsibilities
  • Financial
  • Effectively manage the day to day running of operations, sales targets and associated costs.
  • Ensure increased like to like sales and profitability across the brand, according to budgets set, including meeting GP and wage targets.
  • Review weekly reports to establish opportunities on both sales and profitability across the brand, according to budgets set, including meeting GP and wage targets.
  • Increase sales focus and speed of service of team members via appropriate training to ensure spend per head opportunities are maximised
  • Identify and deliver the commercial vision for the hotel through appropriate influencing and coaching of your teams expanding their business awareness.
  • Understanding the external influences of the bar and restaurant competitors and take action to maximise opportunities and minimise risk.

Operational 

  • Ensure flawless execution of new menu implementation (food and drink), training and delivery.
  • Ensure the consistent high quality of food and drinks served.
  • Review, develop and implement action plans for improving standards in hygiene, cleaning ensuring venues maintain high hygiene standards as detailed in the company hygiene SOPs.
  • Maintain high standards on the bar including product presentation, bar set up, merchandising and atmosphere management.
  • Responsible for all legal compliance requirements regarding health and safety, food, licencing, and trading standards.
  • Responsible for Pavilion management teams implementing and executing company standards and procedures to maximise security of the premises, and protect stock and cash – at all times.
  • Implement atmosphere management standards and guide the management teams in correct lighting, temperature, music and service style that is appropriate throughout the day.

Guests

  • Work with senior management teams to develop guests service standards that are focused on achievement of the Grantley Hall concepts in the pavilion. 
  • Maintain awareness of guests needs and ensure that these are met where possible through guest dialogue, focus groups and general correspondence.
  • Continuously see the business through the eyes of the guests ensuring that the highest levels of service are provided at all times.
  • Resolve any difficult complaints in an effective and timely manner ensuring that all the learning points are shared across the estate.
  • Establish processes to manage the feedback of the guest and market trends, which will better future menu and operation decisions.

People

  • Work with the F&B director to continue to develop and implement progressive policy, delivering improved recruitment, retention and performance of all team members.
  • Identify manpower needs and structure changes within the pavilion and the teams.
  • Ongoing development of all managers and their teams.
  • Ensure succession planning for managers within the pavilion.
  • Review all outlet teams monthly and implement development plans and performance management the teams with assistance with the HR team. 
Desirable Candidate
  • Has experience of supporting a multi-site operation
  • Understands the Grantley Hall and Garden Pavilion proposition – accessible fine dining and execution of vibrant element/restaurant and #bar.
  • Has an eye for detail consistent with the exceptionally high standards expected
  • Has a track record of delivering the operational P&L measures and developing the team beneath them
  • Always strives to be the best
  • Learns from their mistake
  • Takes pride in what they do
  • Acts with integrity
  • Able to think operationally (day to day)
  • Able to think strategically
  • Highly motivated with a “can do “ attitude
  • Resilient with high levels of endurance
  • Confident and effective communicator
  • Able to analyse, interpret and action commercial data quickly and use to drive the business forward
  • Understand the high level indicators of performance in that commercial data and be able to focus on the detail where required
  • Be flexible to the requirement of the business and change
  • Demonstrate sound commercial judgement when dealing with operational issues
  • Results and goal focused but be able to operate as part of a team 
  • Take ownership of issues
  • Celebrate success for a job a well done
  • Constructively analyse how things can improve
  • Strong leadership skills
Purpose of the role:

Drive the agenda and strategy for the venue operations. To increase like for like sales, productivity and profitability of the Garden Pavilion through focusing on the consistent delivery of high customer experience standards, developing a selling culture and raising the brand awareness in a consistent manner with the brand ethos and vision. To train and develop a world class operations team focused on exceeding guests expectations, product quality, and venue atmosphere. To be a leader in delivering the Grantley Hall vision and brand. 

Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing

Partners

HIT Hospitality Action Spring Board