FOOD AND BEVERAGE

#BeGrantley

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Current Vacancies in Food & Beverage

From Waiters to Pastry Chefs, Kitchen Porters to Room Service and Head Chefs to Bar Tenders, our Food and Beverage team have one very important thing in common, providing high quality service with everything they do. Their attention to detail is unrivalled, friendliness and approachability peerless and their adherence to ensuring the customer receives the highest level of attention, unbeatable.   
Key Responsibilities
  • Have good organisational skills and comfortable working in a high-level pressured environment. 
  • Follow and manage all HACCAP procedures with the kitchen management team
  • All orders are checked and accounted for freshness and quality
  • Mange your team effectively
  • To ensure the training and standards are always kept
  • To ensure the staffing levels are kept to the correct business levels
  • Run an organised efficient clean section
  • Full awareness of all menu items, their recipes, methods of production, presentation standards.
  • To uphold the team SOP’s given to you
Desirable Candidate
  • Show quality leadership and Management skills
  • A good knowledge of classical and technical cooking methods
  • Ability to work under pressure
  • Enthusiastic, quick thinking and welcoming personality
  • Excellent attention to detail in all aspects of the role
  • Self-motivated and present a professional persona
  • Solid leadership and Management skills
  • Have a high level of creativity 
  • Reliable and conscientious
  • A flexible approach to work required given the start-up nature of the business
  • Held a similar position within a quality graded establishment
  • 'Can do' attitude
  • Team player
Key Responsibilities
  • Carrying out basic cleaning tasks as fast as possible.
  • Collecting and washing up pots and pans.
  • Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.
  • Ensuring the storeroom remains organised.
  • Making sure work surfaces, floors and walls are always clean and sanitised.
  • Cleaning dishes manually and by using the dishwasher.
  • Supporting in basic food preparation.
  • Washing pots, pans and any other kitchen equipment’s.
  • Hold the kitchen work areas in accordance with HACCP regulations.
  • Responsible for maintaining the hygiene of the main catering areas to enable the delivery of high standard catering services in adherence with all health & safety/food safety regulations and best practice.
Desirable Candidate
  • Ability to work under pressure.
  • Be able to work safely in a busy environment. 
  • Can accurately follow instructions.
  • Knowledge of the hospitality industry.
  • Excellent verbal communication skills.
  • Able to perform well and remain professional whilst under pressure
  • Able to work unsupervised.
  • Physically fit and able to lift safely heavy weights.
Key Responsibilities
  • Delivering the Bar & Restaurant EightyEight concept and ethos to the required five star standards out-lined in the Procedure Guidelines.
  • Be able to competently set-up, maintain the operation of the bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the Grantley Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • Carry out the set up and breakdown of the bar.
  • Serving customers directly and be able to convey Grantley Hall values throughout their stay.
  • Escalate any complaints to Management or supervisors
  • To work with the restaurant and bar team to ensure food and beverage is delivered inline with our 5 star service.
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat customers and team members with respect.
  • All new customers get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a customer you are friendly and talkative, even under pres-sure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your customers and enjoy yourself.
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively.
Key Responsibilities
  • To assist the Head Chef in the day to day running of the kitchen.
  • To ensure the whole team is working to safe and legal practices.
  • To ensure the training standards are kept at all time. 
  • To help ensure staffing levels are kept to the correct business levels.
  • To ensure all products entering and leaving the kitchens are set to the Grantley Standards.
  • To uphold the team SOPs given to you.
  • To track, replenish and keep in date order the stock holding.
  • To be pro-active with customer comments and complaints.
  • To be aware of up to date modern trends and be "industry aware". 
  • To identify areas for upselling opportunity and be proactive in increasing revenue generation in all areas of the business.  
Desirable Candidate
  • The successful individual will be confident, self motivated and present a professional persona in all circumstances. 
  • Have a high level of creativity and reliability. 
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
  • Knowledge and understanding of a procurement system would be an advantage.
  • A flexible approach to work is required given the start up nature of the business.
  • Held a similar position within a quality graded establishment.
  • Can produce a number of quality references.  
Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall.
  • To operate the pass with maximum efficiency and cleanliness.
  • To assist with all cleaning and service within the restaurant.
  • To take complete responsibility of your working area.
  • Communicate effectively with the kitchen and senior staff.
  • To ensure you always uphold the reputation of the restaurant.
  • To organise and assist all preparation needed prior to service.
  • Preparing the restaurant mise-en-place.
  • Efficiently complete tasks on checklists.
Desirable Candidate
  • Team player who love to smile and interact with guests and team alike.
  • Previous experience in a restaurant is key or very keen learner.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food, wine and delivering high standards with a smile. 
  • A great personality, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation, punctual and self-motivated.
  • Excellent attention to detail.
Key Responsibilities
  • To assist the head chef in the day to day running of the kitchen.
  • To work to safe and legal practices.
  • To ensure the high standards are kept at all times.
  • To ensure all products entering and leaving the kitchens are to the set Grantley standards.
  • To work with the team to set SOP's. 
  • To track, replenish and keep in date order the stock holding.
  • To be pro-active in all actions and tasks set for you. 
Desirable Candidate
  • The successful individual will be willing to learn, self motivated and present a professional persona in all circumstances. 
  • Have a passion for food and cooking.
  • Have excellent time keeping skills. 
Key Responsibilities
  • Delivering the Fletchers Restaurant & Bar concept and ethos to the required five-star standards outlined in the Procedure Guidelines.
  • Be able to competently set-up, maintain the operation of the bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.    
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall present and future.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the GH Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • Carry out the set up and breakdown of the bar.
  • Serving customers directly and be able to convey GH values throughout their stay.
  • Escalate any complaints to Management or supervisors
  • To work with the restaurant and bar team to ensure food and beverage is delivered in line with our 5-star service.
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.   
  • To be presentable and smart in appearance at all times.
  • To treat guests and team members with respect.
  • To have a passion about making drinks and learning the art of mixology and love to make cocktails.
  • All new guests get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a guest you are friendly and talkative, even under pressure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your guests and enjoy yourself.
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively by following the correct procedures.
Key Responsibilities
  • Carrying out basic cleaning tasks as fast as possible.
  • Collecting and washing up pots and pans.
  • Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.
  • Ensuring the storeroom remains organised.
  • Making sure work surfaces, floors and walls are always clean and sanitised.
  • Cleaning dishes manually and by using the dishwasher.
  • Supporting in basic food preparation.
  • Washing pots, pans and any other kitchen equipment’s.
  • Hold the kitchen work areas in accordance with HACCP regulations.
  • Responsible for maintaining the hygiene of the main catering areas to enable the delivery of high standard catering services in adherence with all health & safety/food safety regulations and best practice.
Desirable Candidate
  • Ability to work under pressure.
  • Be able to work safely in a busy environment. 
  • Can accurately follow instructions.
  • Knowledge of the hospitality industry.
  • Excellent verbal communication skills.
  • Able to perform well and remain professional whilst under pressure
  • Able to work unsupervised.
  • Physically fit and able to lift safely heavy weights.
Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall ensuring guest satisfaction.
  • To be fully knowledgeable about all menus, and capable of offering explanations when requested.
  • Responsible for preparing your section to the highest standards, ensuring all tables are setup correctly, carrying out daily schedules, making sure checklists are completed in a timely manner.
  • Doing checkbacks on guest’s tables and reporting to the line manager if there is any issues.
  • Enthusiastic, quick thinking, welcoming and always happy to help attitude.
  • To assist in maintaining the tidiness and cleanliness of the restaurant and common areas.
  • To make sure all standards are being delivered to the highest level.
  • Communicate effectively at all levels.
  • Ensure you always uphold the reputation of the restaurant and the company.
  • To organise and assist all preparation needed prior to service.
  • Responsible for supervising junior members of the team.
Desirable Candidate
  • Team player who loves to smile and interact with guests and team alike.
  • Previous experience in a restaurant is key or to be a very keen learner.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food, wine and delivering high standards with a smile. 
  • A great personality, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation, punctual and self-motivated.
  • Excellent attention to detail.
Key Responsibilities
  • Delivering the Eighty Eight Restaurant and Bar concept and ethos to the required five star standards out-lined in the Procedure Guidelines.
  • Be able to competently maintain the operation of the restaurant and bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the GH Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • Carry out the set up and breakdown of the restaurant.
  • Serving customers directly and be able to convey GH values throughout their stay.
  • Escalate any complaints to Management or supervisors
  • To work wih the kitchen and bar team to ensure food and beverage is delivered inline with our 5 star service.
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat guest and team members with respect.
  • All new guests get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a guest you are friendly and talkative, even under pressure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your guests and enjoy yourself.
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate guests complaints immediately and effectively. 


STRICTLY NO AGENCIES
Key Responsibilities
  • To assist the Conference and Banqueting Manager in the day to day running of the venue and department.
  • To ensure the whole team is working to safe and legal practices.
  • To ensure the training and standards are kept at all times.
  • To ensure the staffing levels are kept to the correct business levels.
  • To ensure all products served to and/or provided for the guest to the set Grantley standards.
  • To uphold the team SOP’s given to you.
  • To ensure stock holding is tracked, replenished and kept in order.
  • To be pro-active with customer comments and complaints.
  • To be aware of up to date modern trends and be “industry aware”.
  • To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
Desirable Candidate
  • The successful individual will be confident, self-motivated and present a professional persona in all circumstances.
  • Have a high level of creativity and reliability.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Previous experience in a Food and Beverage setting is essential.
  • Knowledge and understanding of Delphi would be advantageous.
  • Knowledge and proven experience of bar work would be beneficial.
  • A flexible approach to work is required given the start up nature of the business.
  • Held a similar position within a quality graded establishment.
  • Can produce a number of quality references.

STRICTLY NO AGENCIES
Key Responsibilities
  • To assist the Conference and Banqueting Manager in the day to day running of the venue and department.
  • To ensure the whole team is working to safe and legal practices.
  • To ensure the training and standards are kept at all times.
  • To ensure the staffing levels are kept to the correct business levels.
  • To ensure all products served to and/or provided for the guest to the set Grantley standards.
  • To uphold the team SOP’s given to you.
  • To ensure stock holding is tracked, replenished and kept in order.
  • To be pro-active with customer comments and complaints.
  • To be aware of up to date modern trends and be “industry aware”.
  • To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
Desirable Candidate
  • The successful individual will be confident, self-motivated and present a professional persona in all circumstances.
  • Have a high level of creativity and reliability.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Previous experience in a Food and Beverage setting is essential.
  • Knowledge and understanding of Delphi would be advantageous.
  • Knowledge and proven experience of bar work would be beneficial.
  • A flexible approach to work is required given the start up nature of the business.
  • Held a similar position within a quality graded establishment.
  • Can produce a number of quality references.

STRICTLY NO AGENCIES
Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall ensuring guest satisfaction.
  • To be fully knowledgeable about all menus you and capable of offering deep explanations when requested.
  • Responsible for preparing your section to the highest standards.
  • Enthusiastic, quick thinking and welcoming personality.
  • To assist in maintaining the tidiness and cleanliness of the restaurant and areas.
  • To make sure all standards are being delivered to the highest level.
  • Communicate effectively at all levels.
  • Ensure you always uphold the reputation of the restaurant.
  • To organise and assist all preparation needed prior to service.
  • Responsible for supervising junior members of the team.
Desirable Candidate
  • To be a team player.
  • Previous experience in a fine dining restaurant or the willing to learn.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food and wine.
  • A great team player, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation and grooming.
  • Excellent attention to detail.
STRICTLY NO AGENCIES
Key Responsibilities

To present and provide a consistent, efficient and friendly service standard , ensuring guest expectations are met and surpassed.

To undertake operational management of the department, ensuring that:

  • That all food and beverage service procedures are as detailed per service standard and that all team members carry them out in a professional, courteous and efficient manner. Ensuring that the S.O.P. is updated and utilised. 
  • That all cleaning duties and best hygiene practices are monitored and adhered to.
  • That all relevant documentation and recording is kept up to date and accurate.
  • To promptly meet, greet and seat guests within the lounge operation and to provide a friendly, courteous and professional service at all times. 
  • To take guest orders as per requirement to the business levels, ensuring that a thorough knowledge of all products offered are known by yourself and your Team.
  • To conduct on the job training as per requirement, as well as team briefings when necessary, ensuring the team are aware of any issues within the hotel as well as special guests.
  • To maintain effective lines of communication with all departments to ensure the smooth running of your department. (Checking function sheets making sure you have guests requirements available) 
  • To ensure that every opportunity is used to up sell additional services and products to increase revenue for the department and the rest of the hotel.

 


 

Desirable Candidate

Key Responsibilities
  • Carrying out basic cleaning tasks as fast as possible.
  • Collecting and washing up pots and pans.
  • Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.
  • Ensuring the storeroom remains organised.
  • Making sure work surfaces, floors and walls are always clean and sanitised.
  • Cleaning dishes manually and by using the dishwasher.
  • Supporting in basic food preparation.
  • Washing pots, pans and any other kitchen equipment’s.
  • Hold the kitchen work areas in accordance with HACCP regulations.
  • Responsible for maintaining the hygiene of the main catering areas to enable the delivery of high standard catering services in adherence with all health & safety/food safety regulations and best practice.
Desirable Candidate
  • Ability to work under pressure.
  • Be able to work safely in a busy environment. 
  • Can accurately follow instructions.
  • Knowledge of the hospitality industry.
  • Excellent verbal communication skills.
  • Able to perform well and remain professional whilst under pressure
  • Able to work unsupervised.
  • Physically fit and able to lift safely heavy weights.
Key Responsibilities
Greet customers as they step into the hotel facility.

Provide a helpful and inviting environment for guests.

Answer questions asked by guests accurately.

Constantly remind bar team and hosts of guests that are waiting, and estimate the wait times for guests.

Monitor guest waiting lists to ensure that all restaurant bookings are taken to the correct restaurant at the correct time.

Provide a drinks menu for customers and explain all the signature drinks.

Regularly check reservations that are booked onto tables.

Ensure that guests are being attended to.

Escort guests to their seats with a clean and correct drinks menu and ensure that water service has been done.

Ensure that all guest requirements are met within a timely manner.

Ensure that the bar areas are always presentable; flowers, lights (when appropriate), menus, cushions and clean tables.

Make contact with guests as they leave.

Help them with their coats and bid them goodbye.

Constantly, liaise with the Bar Manager, Restaurant Manager and Host to ensure that guests are being served.
Desirable Candidate
Good management skills.

Good organisational skills.

Strong customer skills.

Ability to be flexible and to multitask.

Possess an enthusiastic spirit.

Have a friendly and outgoing disposition.

Have a smart and energetic personality.

The ability to communicate effectively.

Have previous experience in the industry, or a similar role.

The ability to cope with challenging situations.

Have the ability to put smiles on peoples faces.

The ability to work as part of a team.

Possess interpersonal and problem-solving skills.
Key Responsibilities
Operating the restaurant to the required five star standards outlined in the Procedure Guidelines.

Be able to competently supervise the operation of the restaurant during Breakfast, Lunch, Afternoon Tea and Dinner services.

Be able to competently supervise the operation of Room Service.

To lead, manage and inspire your staff to deliver outstanding customer service.

Counting cash, reconciling payments ad banking according to company systems.

Responsible for rotas/staffing levels.

Responsible for maintaining good staff welfare.

Training and development of all staff using the company procedures.

To control the atmosphere of the venue, ensure lighting and music are appropriate and inviting, will need to be adjusted at appropriate times of the day.

Supervise the set up and breakdown of the restaurant.

Serving customers directly during busy periods and be able to completely cover the job description of each front of house role.

Undertake monthly stock takes and overseeing and ordering of stock.

Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings
Desirable Candidate
To have outstanding customer service skills.

To be presentable and smart in appearance at all times.

To treat customers and team members with respect.

All new customers get a friendly greeting, all leaving ones get a sincere goodbye.

To make sure every time you interact with a customer you are friendly and talkative, even under pressure

To enjoy going the extra mile for guests, in providing them an enjoyable experience

To ensure that you follow the challenge 25 policy strictly
When time allows you should be able to enjoy chat with your customers and enjoy yourself

To ensure a welcoming and atmospheric ambience.

To ensure areas are clean and tidy at all times.

To deal with or escalate customer complaints immediately and effectively.

STRICTLY NO AGENCIES
Key Responsibilities
Take table reservations for internal & external over the phone

Input correctly the reservations into the restaurants booking system

Greet customers as they step into the hotel facility

Provide helpful and inviting environment for guests

Answer questions asked by guests accurately

Constantly remind servers of guests waiting

Estimate wait times for guests

Monitor guest waiting list

Provide a menu for customers and explain the specials or allergens

Regularly check the reservation book for next meal reservations

Ensure that guests are being attended to
Escort guests to their seats, provide them with a clean and correct menu

Schedule reservations in advance for guest

Ensure that all guests requirement are met in a timely manner
Introduce guests to their servers

Make contact with guests as they leave, help them with their coats and bid them goodbye

Constantly, liaise with the Restaurant Manager and Head Chef
Desirable Candidate
  • Good management skills
  • Good organizational skills
  • Strong customer skills
  • Ability to be flexible and to multitask
  • Possess enthusiastic spirit
  • A friendly and an outgoing disposition
  • Smart and energetic personality
  • Ability to communicate effectively
  • Previous experience in related industry or similar role
  • Ability to cope with challenging situations
  • Ability to put smiles on people’s faces
  • Ability to work as part of a team
  • Possess interpersonal and problem-solving skills
Key Responsibilities
  • Capable of creating, purchase and manage a cellar of 300 wines plus.
  • Inspire and train staff from your wine knowledge and experience.
  • Help with food service, when possible, with the restaurant team.
  • Responsible for maintaining good staff welfare.
  • Making sure the wine and drinks service is at the highest level.
  • Train and develop the staff using the company procedures.
  • To deliver wine events and tastings to our customers.
  • To manage and take ownership of the cellars and distribution of stock.
  • Undertake monthly stock takes and overseeing and ordering of stock, keeping prices up to date on the EPOS system.
  • Help push sales to gain the best possible profit for the restaurant.
  • Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.
Desirable Candidate
  • Be a team player.
  • Previous experience in a fine dining restaurant.
  • Be passionate about delivering the highest levels of service to our guest in an engaging way.
  • Perform wine decanting in a professional manner.
  • Ability to work under pressure.
  • Well organised with great attention to detail.
  • To have a proven track record in building a notable wine list.
  • To be qualified to level 3 WSET or CMS.
  • To ensure areas are always clean and tidy.
  • To deal with customer complaints immediately and effectively.
  • Ability to pass your enthusiasm to guests and team members alike.
  • Well-presented and well-mannered.

STRICTLY NO AGENCIES

Key Responsibilities
  • To greet all guests (whether resident or non-resident) welcome them to Grantley Hall and make them feel comfortable and looked after.
  • Working alongside the Restaurant Manager and Assistant Manager to run the shifts.
  • Meeting and greeting customers, organising table reservations.
  • To deal responsibly with payment transactions and maintain strict control of the bills.
  • Ensure each customer receives impeccable service.
  • Dealing with customer enquirers and reservations accurately and promptly in the absence of the reservations department.
  • Providing first class customer service and should be highly organised with good communication skills, both face to face and over the phone.
  • To maintain good working relationships with colleagues and all other departments.
  • Arranges for special services requested by the guest.
  • To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
  • To attend training courses and meetings as required.
  • To ensure that the agreed standard of personal presentation is always adhered to.
  • Report any issues immediately to your managers in person and through daily reports.
  • To be flexible and extend job duties to carry out any reasonable tasks as requested. 
Desirable Candidate
  • Excellent team player.
  • Have held a similar role within a high-level hotel or fine dining restaurant.
  • Enthusiastic, quick thinking and welcoming personality.
  • To be able to react to guest requests efficiently and to ensure details are communicated and followed through to all departments.
  • Outstanding personal presentation and grooming.
  • Strong written and oral communication skills.
  • Excellent attention to detail in all aspects of the role.
  • PC Literate, understanding of Microsoft outlook, Excel and Word.

STRICTLY NO AGENCIES

Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall ensuring guest satisfaction. 
  • To be fully knowledgeable about all menus, and capable of offering explanations when requested.
  • Responsible for preparing your section to the highest standards, ensuring all tables are setup correctly, carrying out daily schedules, making sure checklists are completed in a timely manner.
  • Doing checkbacks on guest’s tables and reporting to the line manager if there is any issues
  • Enthusiastic, quick thinking, welcoming and always happy to help attitude.
  • To assist in maintaining the tidiness and cleanliness of the restaurant and common areas.
  • To make sure all standards are being delivered to the highest level.
  • Communicate effectively at all levels.
  • Ensure you always uphold the reputation of the restaurant and the company.
  • To organise and assist all preparation needed prior to service.
  • Responsible for supervising junior members of the team.
Desirable Candidate
  • eam player who loves to smile and interact with guests and team alike.
  • Previous experience in a restaurant is key or to be a very keen learner.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food, wine and delivering high standards with a smile. 
  • A great personality, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation, punctual and self-motivated.
  • Excellent attention to detail.


    STRCITLY NO AGENCIES
Key Responsibilities
  • Delivering the Eighty Eight Restaurant and Bar concept and ethos to the required five star standards outlined in the Procedure Guidelines.
  • Handle incoming restaurant and bar booking enquiries to company standard.
  • To accurately input all reservations into the relevant system and send confirmations to the guest using the agreed company standards.
  • Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition.
  • Be able to competently maintain the operation of the restaurant and bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the Grantley Hall Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our Food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • To effectively manage bookings using our in house reservations system, to enhance guest journey, and maximise reservations.
  • Communicate effectively all details of a guest reservation to the server staff.
  • Escalate any complaints to Management or supervisors
  • Be confident to communicate with guests over the phone, conducting call backs and taking bookings
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat guest and team members with respect.
  • All new guests get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a guest you are friendly and talkative, even under pressure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your guests and enjoy yourself.
  • To ensure a welcoming and atmospheric ambiance.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate guests complaints immediately and effectively.
Key Responsibilities
  • Delivering the Eighty Eight Restaurant & Bar concept and ethos to the required five star standards out-lined in the Procedure Guidelines.
  • Be able to competently set-up, maintain the operation of the bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the GH Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • Carry out the set up and breakdown of the bar.
  • Serving customers directly and be able to convey GH values throughout their stay.
  • Escalate any complaints to Management or supervisors
  • To work with the restaurant and bar team to ensure food and beverage is delivered inline with our 5 star service.
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat customers and team members with respect.
  • All new customers get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a customer you are friendly and talkative, even under pres-sure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your customers and enjoy yourself.
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively.
Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall.
  • To operate the pass with maximum efficiency and cleanliness.
  • To assist with all cleaning and service within the restaurant.
  • To take complete responsibility of your working area.
  • Communicate effectively with the kitchen and senior staff.
  • To ensure you always uphold the reputation of the restaurant.
  • To organise and assist all preparation needed prior to service.
  • Preparing the restaurant mise-en-place.
  • Efficiently complete tasks on checklists.
Desirable Candidate
  • Team player who love to smile and interact with guests and team alike.
  • Previous experience in a restaurant is key or very keen learner.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food, wine and delivering high standards with a smile. 
  • A great personality, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation, punctual and self-motivated.
  • Excellent attention to detail.
Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall.
  • To ensure that all glassware, cutlery, chinaware is polished and stored correctly with maximum efficiency and cleanliness.
  • To assist with all cleaning within the restaurant.
  • To take complete responsibility of your working area.
  • Communicate effectively with the kitchen and senior staff.
  • To ensure you always uphold the reputation of the restaurant.
  • To organise and assist all preparation needed prior to service.
  • Preparing the restaurant mise-en-place.
  • Efficiently complete tasks on checklists.
Desirable Candidate
  • Team player who loves to smile and interact with guests and team alike.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Enthusiastic and and delivering high standards with a smile.
  • A great personality, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation, punctual and self-motivated.
  • Excellent attention to detail.

Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing

Partners

HIT Hospitality Action Spring Board