FOOD AND BEVERAGE

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Current Vacancies in Food & Beverage

From Waiters to Pastry Chefs, Kitchen Porters to Room Service and Head Chefs to Bar Tenders, our Food and Beverage team have one very important thing in common, providing high quality service with everything they do. Their attention to detail is unrivalled, friendliness and approachability peerless and their adherence to ensuring the customer receives the highest level of attention, unbeatable.   
Key Responsibilities
  • Working alongside the Restaurant Manager to run the shifts.
  • Meeting and greeting customers, organising table reservations.
  • To lead, manage and inspire your staff to deliver outstanding customer service.
  • Counting cash, reconciling payments and banking according to company systems.  
  • Responsible for rotas/staffing levels.
  • Training and development of all staff using the company procedures.
  • Responding to customer queries and complaints.
  • Ensure each customer receives impeccable service.
  • Taking customers food orders.
  • Delegating tasks and checking their execution.
  • Undertake monthly stock takes and overseeing and ordering of stock.
  • Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.
Desirable Candidate
  • Previous experience in a management role in a fine dining restaurant.
  • Be passionate about delivering the highest levels of service to our guest in an engaging way.
  • Ability to work under pressure.
  • Strong written and oral communication skills for managing business admin and personnel matters.
  • Enthusiastic, quick thinking and welcoming personality.
  • Good business awareness for achieving successful performance.
  • Have an eye for sales and help develop the business.
  • An excellent knowledge of food and wine.
  • To deal with or escalate customer complaints immediately and effectively.
  • Outstanding personal presentation and grooming.
  • Excellent attention to detail in all aspects of the role.
  • PC Literate with full understanding of Microsoft outlook, Excel and Word.
Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall ensuring guest satisfaction. 
  • To be fully knowledgeable about all menus you and capable of offering deep explanations when requested.
  • Responsible for preparing your section to the highest standards, ensuring all mise en place is correct, carrying our daily schedules.
  • Enthusiastic, quick thinking and welcoming personality.
  • To assist in maintaining the tidiness and cleanliness of the restaurant and areas.
  • To make sure all standards are being delivered to the highest level.
  • Communicate effectively at all levels.
  • Ensure you always uphold the reputation of the restaurant.
  • To organise and assist all preparation needed prior to service.
  • Responsible for supervising junior members of the team.
Desirable Candidate
  • Previous experience in a fine dining restaurant or the willing to learn.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food and wine.
  • A great team player, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation and grooming.
  • Excellent attention to detail.
Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall.
  • To operate the passe with maximum efficiency and cleanliness.
  • To assist with all cleaning and service within the restaurant.
  • To take complete responsibility of your working area.
  • Communicate effectively with the kitchen and senior staff.
  • To ensure you always uphold the reputation of the restaurant.
  • To organise and assist all preparation needed prior to service.
  • Preparing the restaurant mise-en-place.
Desirable Candidate
  • Previous experience would be beneficial.
  • Be passionate about delivering the highest levels of service to our guest in an engaging way.
  • Ability to work under pressure.
  • A warm and engaging personality.
  • Looking to progress and move forward within the hospitality industry.
  • A good command of English.
  • Be a team player, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation and grooming.
  • Excellent attention to detail in all aspects of the role.
Key Responsibilities
  • Working alongside the Restaurant Manager and Assistant Manager to run the shifts.
  • Meeting and greeting customers, organising table reservations.
  • To deal responsibly with payment transactions and maintain strict control of the bills.
  • To lead, manage and inspire junior staff to deliver outstanding customer service.
  • To work closely with the Management team and take their guidance to achieve high quality service standards as described in our Service Operating Procedures.
  • Ensure each customer receives impeccable service.
  • To take the take ownership of your section.
  • Taking customers food orders.
  • Delegating tasks and checking their execution.
  • Supervise the set up and breakdown of the restaurant.
  • Undertake monthly stock takes and overseeing and ordering of stock.
  • Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.
Desirable Candidate
  • To be a team player.
  • Previous experience in a fine dining restaurant.
  • Be passionate about delivering the highest levels of service to our guest in an engaging way.
  • Personality combined with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues.
  • Good written and oral communication skills.
  • Enthusiastic, quick thinking and welcoming personality.
  • Good business awareness for achieving successful performance.
  • Have an eye for sales and help develop the business.
  • A Great knowledge of food and wine.
  • The ability to mentor and supervises a junior staff.
  • Outstanding personal presentation and grooming.
  • Excellent attention to detail in all aspects of the role.
  • PC Literate, understanding of Microsoft outlook, Excel and Word.
Key Responsibilities
  • Capable of creating, purchasing and managing a cellar of 300 wines plus.
  • Inspire and train staff from your wine knowledge and experience.
  • Help with food service, when possible, with the restaurant team.
  • Responsible for maintaining good staff welfare.
  • Making sure the wine and drinks service is at the highest level.
  • Train and develop the staff using the company procedures.
  • To deliver wine events and tastings to our customers.
  • To manage and take ownership of the cellars and distribution of stock.
  • Undertake monthly stock takes and overseeing and ordering of stock, keeping prices up to date on the EPOS system.
  • Help push sales to gain the best possible profit for the restaurant.
  • Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.
Desirable Candidate
  • Be a team player.
  • Previous experience in a fine dining restaurant.
  • Be passionate about delivering the highest levels of service to our guest in an engaging way.
  • Perform wine decanting in a professional manner.
  • Ability to work under pressure.
  • Well organised with great attention to detail.
  • To have a proven track record in building a notable wine list.
  • To be qualified to level 3 WSET or CMS.
  • To ensure areas are always clean and tidy.
  • To deal with customer complaints immediately and effectively.
  • Ability to pass your enthusiasm to guests and team members alike.
  • Well-presented and well-mannered.
Key Responsibilities
  • Have good organisational skills and comfortable working in a high-level pressured environment. 
  • Follow and manage all HACCAP procedures with the kitchen management team
  • All orders are checked and accounted for freshness and quality
  • Mange your team effectively
  • To ensure the training and standards are always kept
  • To ensure the staffing levels are kept to the correct business levels
  • Run an organised efficient clean section
  • Full awareness of all menu items, their recipes, methods of production, presentation standards.
  • To uphold the team SOP’s given to you
Desirable Candidate
  • Show quality leadership and Management skills
  • A good knowledge of classical and technical cooking methods
  • Ability to work under pressure
  • Enthusiastic, quick thinking and welcoming personality
  • Excellent attention to detail in all aspects of the role
  • Self-motivated and present a professional persona
  • Solid leadership and Management skills
  • Have a high level of creativity 
  • Reliable and conscientious
  • A flexible approach to work required given the start-up nature of the business
  • Held a similar position within a quality graded establishment
  • 'Can do' attitude
  • Team player
Key Responsibilities
  • Carrying out basic cleaning tasks as fast as possible.
  • Collecting and washing up pots and pans.
  • Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.
  • Ensuring the storeroom remains organised.
  • Making sure work surfaces, floors and walls are always clean and sanitised.
  • Cleaning dishes manually and by using the dishwasher.
  • Supporting in basic food preparation.
  • Washing pots, pans and any other kitchen equipment’s.
  • Hold the kitchen work areas in accordance with HACCP regulations.
  • Responsible for maintaining the hygiene of the main catering areas to enable the delivery of high standard catering services in adherence with all health & safety/food safety regulations and best practice.
Desirable Candidate
  • Ability to work under pressure.
  • Be able to work safely in a busy environment. 
  • Can accurately follow instructions.
  • Knowledge of the hospitality industry.
  • Excellent verbal communication skills.
  • Able to perform well and remain professional whilst under pressure
  • Able to work unsupervised.
  • Physically fit and able to lift safely heavy weights.
Key Responsibilities
  • Have good organisational skills and comfortable working in a high-level pressured environment. 
  • Follow all HACCAP procedures with the kitchen management team
  • Follow recipes in order to ensure consistency
  • Assist in all aspects of kitchen duties
  • To uphold the team SOP’s given to you
Desirable Candidate
  • Ability to work under pressure
  • Enthusiastic, quick thinking and welcoming personality
  • Excellent attention to detail in all aspects of the role
  • self-motivated and present a professional persona 
  • Reliable and conscientious
  • A flexible approach to work required given the start-up nature of the business
  • 'Can do' attitude
  • Team player
Key Responsibilities
  • Have good organisational skills and comfortable working in a high-level pressured environment. 
  • Follow all HACCAP procedures with the kitchen management team
  • Follow recipes in order to ensure consistency
  • Assist in all aspects of kitchen duties
  • To uphold the team SOP’s given to you
Desirable Candidate
  • Ability to work under pressure
  • Enthusiastic, quick thinking and welcoming personality
  • Excellent attention to detail in all aspects of the role
  • self-motivated and present a professional persona 
  • Reliable and conscientious
  • A flexible approach to work required given the start-up nature of the business
  • 'Can do' attitude
  • Team player
Key Responsibilities
  • Supporting the operation of the EightyEight Bar and Valeria's Champagne Lounge to the required five star standards outlined in the Procedure Guidelines.
  • Be able to competently supervise the operation of bars during evening and late evening service.
  • To lead, manage and inspire your staff to deliver outstanding customer service.
  • Counting cash, reconciling payments ad banking according to company systems.  
  • Responsible for rotas/staffing levels.
  • Responsible for maintaining good staff welfare.
  • To control the atmosphere of the venue, ensure lighting and music are appropriate and   inviting, will need to be adjusted at appropriate times of the day.
  • Supervise the set up and breakdown of the restaurant.
  • Serving customers directly during busy periods and be able to completely cover the job description of each front of house role.
    Undertake monthly stock takes and overseeing and ordering of stock.
  • Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.
  • You will need to make sure the venue is clean and that inappropriately loud /drunk / unsavoury people are dealt with and moved on.
Desirable Candidate
  • To have outstanding customer service skills
  • Must have extensive cocktail knowledge.
  • To be presentable and smart in appearance at all times.
  • To treat customers and team members with respect.
  • All new customers get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a customer you are friendly and talkative, even under pressure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience
  • To ensure that you follow the challenge 25 policy strictly
  • When time allows you should be able to enjoy chat with your customers and enjoy yourself .
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively.
Key Responsibilities
  • Supporting the operation of Restaurant EightyEight to the required five star standards outlined in the Procedure Guidelines.
  • Be able to competently supervise the operation of the restaurant during evening and late evening service.
  • To lead, manage and inspire your staff to deliver outstanding customer service.
  • Counting cash, reconciling payments ad banking according to company systems.  
  • Responsible for rotas/staffing levels.
  • Responsible for maintaining good staff welfare.
  • To control the atmosphere of the venue, ensure lighting and music are appropriate and inviting, will need to be adjusted at appropriate times of the day.
  • Supervise the set up and breakdown of the restaurant.
  • Serving customers directly during busy periods and be able to completely cover the job description of each front of house role.
  • Undertake monthly stock takes and overseeing and ordering of stock.
  • Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.
  • You will need to make sure the venue is clean and that inappropriately loud /drunk /unsavoury people are dealt with and moved on.
Desirable Candidate
  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat customers and team members with respect.
  • All new customers get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a customer you are friendly and talkative, even under pressure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience
  • To ensure that you follow the challenge 25 policy strictly
  • When time allows you should be able to enjoy chat with your customers and enjoy yourself
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively.
Key Responsibilities
  • Delivering the Bar & Restaurant EightyEight concept and ethos to the required five star standards out-lined in the Procedure Guidelines.
  • Be able to competently set-up, maintain the operation of the bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the Grantley Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • Carry out the set up and breakdown of the bar.
  • Serving customers directly and be able to convey Grantley Hall values throughout their stay.
  • Escalate any complaints to Management or supervisors
  • To work with the restaurant and bar team to ensure food and beverage is delivered inline with our 5 star service.
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat customers and team members with respect.
  • All new customers get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a customer you are friendly and talkative, even under pres-sure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your customers and enjoy yourself.
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively.
Key Responsibilities
  • Operating the restaurant to the required five star standards outlined in the Procedure Guidelines.
  • Be able to competently  supervise the operation of the restaurant during Breakfast, Lunch, Afternoon Tea and Dinner services.
  • Be able to competently supervise the operation of Room Service.
  • To lead, manage and inspire your staff to deliver outstanding customer service.
  • Counting cash, reconciling payments ad banking according to company systems.  
  • Responsible for rotas/staffing levels.
  • Responsible for maintaining good staff welfare.
  • Training and development of all staff using the company procedures.
  • To control the atmosphere of the venue, ensure lighting and music are appropriate and inviting, will need to be adjusted at appropriate times of the day.
  • Supervise the set up and breakdown of the restaurant.
  • Serving customers directly during busy periods and be able to completely cover the job description of each front of house role.
  • Undertake monthly stock takes and overseeing and ordering of stock.
  • Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings

Desirable Candidate
  • To have outstanding customer service skills.
  • To be presentable and smart in appearance at all times.
  • To treat customers and team members with respect.
  • All new customers get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a customer you are friendly and talkative, even under pressure
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience
  • To ensure that you follow the challenge 25 policy strictly
  • When time allows you should be able to enjoy chat with your customers and enjoy yourself
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively.

Key Responsibilities
  • To assist the head chef in the day to day running of the kitchen
  • To ensure the whole team is working to a safe and legal practices
  • To ensure the training and standards are kept at all times
  • To ensure the staffing levels are kept to the correct business levels
  • To ensure all products entering and leaving the kitchens are to the set Grantley standards
  • To uphold the team SOP’s given to you
  • To track, replenish and keep in date order the stock holding
  • To be pro-active with customer comments and complaints
  • To be aware of up to date modern trends and be “industry aware”
  • To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business
Desirable Candidate
  • The successful individual will be confident, self-motivated and present a professional personal in all circumstances
  • Have a high level of creativity and reliability
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high level of service delivery
  • Knowledge and understanding of a procurement system would be advantageous
  • A flexible approach to work is required given the start up nature of the business
  • Held a similar position within a quality graded establishment
  • Can produce a number of quality references 
Key Responsibilities
  • To assist the Head Chef in the day to day running of the kitchen.
  • To ensure the whole team is working to safe and legal practices.
  • To ensure the training standards are kept at all time. 
  • To help ensure staffing levels are kept to the correct business levels.
  • To ensure all products entering and leaving the kitchens are set to the Grantley Standards.
  • To uphold the team SOPs given to you.
  • To track, replenish and keep in date order the stock holding.
  • To be pro-active with customer comments and complaints.
  • To be aware of up to date modern trends and be "industry aware". 
  • To identify areas for upselling opportunity and be proactive in increasing revenue generation in all areas of the business.  
Desirable Candidate
  • The successful individual will be confident, self motivated and present a professional persona in all circumstances. 
  • Have a high level of creativity and reliability. 
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
  • Knowledge and understanding of a procurement system would be an advantage.
  • A flexible approach to work is required given the start up nature of the business.
  • Held a similar position within a quality graded establishment.
  • Can produce a number of quality references.  
Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall ensuring guest satisfaction. 
  • To be fully knowledgeable about all menus, and capable of offering explanations when requested.
  • Responsible for preparing your section to the highest standards, ensuring all tables are setup correctly, carrying out daily schedules, making sure checklists are completed in a timely manner.
  • Doing checkbacks on guest’s tables and reporting to the line manager if there is any issues
  • Enthusiastic, quick thinking, welcoming and always happy to help attitude.
  • To assist in maintaining the tidiness and cleanliness of the restaurant and common areas.
  • To make sure all standards are being delivered to the highest level.
  • Communicate effectively at all levels.
  • Ensure you always uphold the reputation of the restaurant and the company.
  • To organise and assist all preparation needed prior to service.
  • Responsible for supervising junior members of the team.
Desirable Candidate
  • Team player who loves to smile and interact with guests and team alike.
  • Previous experience in a restaurant is key or to be a very keen learner.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food, wine and delivering high standards with a smile. 
  • A great personality, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation, punctual and self-motivated.
  • Excellent attention to detail.
Key Responsibilities
  • To ensure that the service is always performed in a professional manner and to the standards of Grantley Hall.
  • To operate the pass with maximum efficiency and cleanliness.
  • To assist with all cleaning and service within the restaurant.
  • To take complete responsibility of your working area.
  • Communicate effectively with the kitchen and senior staff.
  • To ensure you always uphold the reputation of the restaurant.
  • To organise and assist all preparation needed prior to service.
  • Preparing the restaurant mise-en-place.
  • Efficiently complete tasks on checklists.
Desirable Candidate
  • Team player who love to smile and interact with guests and team alike.
  • Previous experience in a restaurant is key or very keen learner.
  • Be passionate about delivering the highest levels of service to our guests in an engaging way.
  • Ability to work under pressure.
  • Excellent verbal and written communication in English.
  • Looking to progress and move forward within the industry.
  • Enthusiastic and a love for food, wine and delivering high standards with a smile. 
  • A great personality, with lots of charm, confidence and enthusiasm.
  • Outstanding personal presentation, punctual and self-motivated.
  • Excellent attention to detail.
Key Responsibilities
  • To assist the head chef in the day to day running of the kitchen.
  • To work to safe and legal practices.
  • To ensure the high standards are kept at all times.
  • To ensure all products entering and leaving the kitchens are to the set Grantley standards.
  • To work with the team to set SOP's. 
  • To track, replenish and keep in date order the stock holding.
  • To be pro-active in all actions and tasks set for you. 
Desirable Candidate
  • The successful individual will be willing to learn, self motivated and present a professional persona in all circumstances. 
  • Have a passion for food and cooking.
  • Have excellent time keeping skills. 
Key Responsibilities
To present and provide a consistent, efficient and friendly service standard through your team members, ensuring guest expectations are met and surpassed. To ensure that the correct standards of service and procedures are in place and are adhered to by the team.

To undertake operational management of the department, ensuring that:

  • That all food, beverage and tobacco service procedures are as detailed per service standard and that all team members carry them out in a professional, courteous and efficient manner. Ensuring that the S.O.P. is updated and utilised.
  • That all necessary equipment and mis en place is prepared for service, and that any shortcomings are addressed. To ensure that appropriate documentation in relevance to requisitions are adhered to.
  • That all cleaning duties and best hygiene practices are monitored and adhered to.
  • That all relevant documentation and recording is kept up to date and accurate. 
  • Personal administration is kept updated.
  • To ensure that all team members are fully trained to use the point of sale system and that relevant billing procedures and payments are fulfilled and controlled
  • That any functions which you are required to over see are organised as per SOP and are carried out professionally.
  • To promptly meet, greet and seat guests within the lounge operation and to provide a friendly, courteous and professional service at all times. 
  • To take guest orders as per requirement to the business levels, ensuring that a thorough knowledge of all products offered are known by yourself and your Team.
  • To conduct on the job training as per requirement, as well as team briefings ensuring your team are aware of any issues within the hotel as well as special guests. To plan, carry out, record and evaluate training sessions within your department in consultation with the Food and Beverage Manager.
  • To maintain effective lines of communication with all departments to ensure the smooth running of your department. (Checking function sheets making sure you have guests requirements available) 
  • To assist in the selection and recruitment of team members as required.
  • To liaise with the Personnel and Restaurant Manager regarding recruitment issues. 
  • To ensure that every opportunity is used to up sell additional services and products to increase revenue for the department and the rest of the hotel.
Desirable Candidate
Key Responsibilities
  • Delivering the Fletchers Restaurant & Bar concept and ethos to the required five-star standards outlined in the Procedure Guidelines.
  • Be able to competently set-up, maintain the operation of the bars during service.
  • To inspire and motivate your peers to deliver outstanding customer service.
  • Responsible for cash and stock security.    
  • To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall present and future.
  • Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
  • Complete all compulsory training and development provided by the GH Academy and G.A.P
  • To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
  • To provide clear and concise handovers to your team between shifts.
  • To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
  • Carry out the set up and breakdown of the bar.
  • Serving customers directly and be able to convey GH values throughout their stay.
  • Escalate any complaints to Management or supervisors
  • To work with the restaurant and bar team to ensure food and beverage is delivered in line with our 5-star service.
  • Report any unsavory or loud guests to management for them to deal with.
Desirable Candidate
  • To have outstanding customer service skills.   
  • To be presentable and smart in appearance at all times.
  • To treat guests and team members with respect.
  • To have a passion about making drinks and learning the art of mixology and love to make cocktails.
  • All new guests get a friendly greeting, all leaving ones get a sincere goodbye.
  • To make sure every time you interact with a guest you are friendly and talkative, even under pressure.
  • To enjoy going the extra mile for guests, in providing them an enjoyable experience.
  • To ensure that you follow the challenge 25 policy strictly.
  • When time allows you should be able to enjoy chat with your guests and enjoy yourself.
  • To ensure a welcoming and atmospheric ambience.
  • To ensure areas are clean and tidy at all times.
  • To deal with or escalate customer complaints immediately and effectively by following the correct procedures.
Key Responsibilities
  • Carrying out basic cleaning tasks as fast as possible.
  • Collecting and washing up pots and pans.
  • Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.
  • Ensuring the storeroom remains organised.
  • Making sure work surfaces, floors and walls are always clean and sanitised.
  • Cleaning dishes manually and by using the dishwasher.
  • Supporting in basic food preparation.
  • Washing pots, pans and any other kitchen equipment’s.
  • Hold the kitchen work areas in accordance with HACCP regulations.
  • Responsible for maintaining the hygiene of the main catering areas to enable the delivery of high standard catering services in adherence with all health & safety/food safety regulations and best practice.
Desirable Candidate
  • Ability to work under pressure.
  • Be able to work safely in a busy environment. 
  • Can accurately follow instructions.
  • Knowledge of the hospitality industry.
  • Excellent verbal communication skills.
  • Able to perform well and remain professional whilst under pressure
  • Able to work unsupervised.
  • Physically fit and able to lift safely heavy weights.
Key Responsibilities
  • To deputise for the Operations Manager in his/her absence.
  • To ensure through effective supervision that all front of house and back of house departments are fully operational and fully staffed.
  • To report any issues and recommend appropriate action taken to the Operations Manager
  • Introducing changes as necessary following company procedures and to be responsible for monitoring these changes to ensure effectiveness.
  • To assist every department to ensure the standards and quality of Grantley Hall are adhered to.
  • To ensure guests are greeted correctly upon arrival, checked in and escorted to their rooms.
  • To ensure that the luggage is delivered swiftly to the rooms
  • To liase with Reception, Housemen and Housekeeping with arrivals and departures.
  • In the absence of the Managing Director, General Manager or the Operations Manager meet all VIP’s on their arrival and ensure that their needs are satisfied. If they are not met, ensure that they are contacted on their day of arrival.
  • To take reservation calls when necessary, managing room availability and ensuring maximum occupancy and revenue.
  • To ensure that all conference rooms are set up to the correct standard as outlined in the SOP manual by the correct time. To look after all delegates, ensuring rooms are serviced, clean, equipment provided and meals organised.
  • To ensure any maintenance issues are resolved and fixed as promptly as possible
  • To ensure all equipment functions correctly and deal with faults immediately
  • To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation and company/hotel policies and procedures.
  • To attend training courses and meetings as required
  • To ensure all staff are adhering to all rules and regulations and are on time wearing the correct uniform
  • To be flexible in one’s duty and to carry out additional tasks when requested and when the business demands.
  • To complete any projects assigned by Senior Management
  • To ensure the company’s Health & Safety policy and fire procedures are adhered to at all times, making staff aware of their responsibilities
  • To know and live Grantley Hall’s values every day without compromise
  • Any other duties, deemed necessary
Desirable Candidate
Key Responsibilities
  • To assist the head chef in Breakfast menu development and maintaining standards
  • To ensure the training and standards are kept at all times
  • Forward planning on Breakfast section controlling all main fridges and freezers to ensure all products entering and leaving the kitchens are to the set Grantley standards
  • To uphold the team SOP’s given to you
  • To track, replenish and keep in date order the stock holding
  • To be pro-active with customer comments and complaints
  • To be aware of up to date modern trends and be “industry aware”
  • To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
Desirable Candidate
  • The successful individual will be confident, self-motivated and present a professional persona in all circumstances.
  • Have a high level of creativity and reliability
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Knowledge and understanding of a procurement system would be advantageous
  • A flexible approach to work is required given the start up nature of the business.
  • Held a similar position within a quality graded establishment
  • Can produce a number of quality references

Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing

Partners

HIT Hospitality Action Spring Board