ELITE AND SPA

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Current Vacancies in ELITE & Spa


Key Responsibilities
  • Reporting to the Director of Elite and Spa, you will support the operational management of the Three Graces Spa.
  • You will support activity linked to sales, marketing, and promotional activity.
  • Provide and ensure consistent professional treatments are completed in accordance with spa protocols and accepted certification practices.
  • Effectively inform and educate our guests about specific wellness concerns.
  • You will ensure standards are maintained through daily walk arounds, maintenance checks and reports.
  • You will be able to effectively lead and motivate the team, ensuring all are fully trained, engaged and developing within the business
  • You will have a clear understanding of the health and safety policies in line with the systems and how they apply to the department, ensuring the department is compliant.
  • Ensuring therapists carry out excellent customer service and sales.
  • Drive the team to meet and exceed agreed revenue targets through a creative approach.
  • Manage customer feedback effectively to ensure continuous service and programme improvement.
  • Overseeing the profitable delivery of spa treatment rooms, stock management and diary management to maximise revenues.
  • Training and development of your team in line with the Grantley Academy philosophy.
  • Ensure health, safety and COSHH regulations are complied with at all times.
  • To undertake any other ad-hoc duties relevant to the post, as and when required.
  • To live the Grantley Hall Values everyday day without compromise
Desirable Candidate
  • The successful individual will be confident, self motivated and will present a professional persona in all circumstances
  • A recognised Beauty qualification, Level 3 NVQ Beauty or equivalent. Massage qualification is essential.
  • Previous experience working as a Therapist in a salon is essential.
  • Ability to analyse sales figures and report weekly/monthly.
  • Excellent verbal and written communication skills required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Experience of managing a team is required.
*Please note this role will be subject to a DBS check .

STRICTLY NO AGENCIES PLEASE
Key Responsibilities
  • To suport the operational management of the Elite gym. 
  • To provide standards of product, service and hygiene commensurable with expected standards at a five star international resort.
  • To deliver performance enhancing techniques, products and packages using the facilities provided.
  • To deliver effective leadership & management of the Elite Performance Facility.

Outline of Duties

  • Reporting to the Director of Elite and Spa, you will support the operational management  of the Elite gym
  • You will support Elite activity linked to sales, marketing, and promotional activity.
  • You will ensure standards are maintained through daily walk arounds, maintenance checks and reports.
  • You will be able to effectively lead and motivate the team, ensuring all are fully trained, engaged and developing within the business
  • You will have a clear understanding of the health and safety policies in line with the systems.
  • You will deliver an effective Membership strategy as outlined in the annual budget.
  • You will have the ability to design, implement and deliver products and packages expected of such a facility.
  • You will be able to assist in developing a sales and marketing strategy focusing on developing and delivering corporate wellness programmes, amateur athletes and professional wellness.
  • You can demonstrate you are able to provide an excellent understanding of sports and exercise science and demonstrate a high level of preparation before meeting clients.
  • Previous experience of delivering performance and lifestyle analysis, advice and designing individual programmes based on data from performance monitoring systems.
  • Use of specialist equipment including whole body cryotherapy, medistream aqua massage, underwater treadmill, altitude training facilities, VO2 Max testing equipment.
  • Educate and advise clients on areas such as heart rate monitoring, recovery techniques, hydration strategies, overtraining and acclimatisation. 
  • To have a comprehensive understanding of plant and plant room requirements.
  • You will be prepared to take on extra responsibilities and to cover for the Director of Elite Performance as and when required.
  • To live the Grantley Hall Values everyday day without compromise
Desirable Candidate
  • Strong operational, technical, financial and commercial awareness
  • Ability to analyse sales figures and report weekly/monthly
  • Sound understanding of profit and loss
  • Degree in Sports Science or equivalene
  • Sports specific professional accreditation 
  • REPs level 3 or above or equivalent 
  • Proven experience of working with rehabilitation and performance equipment
  • Pool and plant training
  • First Aid

Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing

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HIT Hospitality Action Spring Board