ELITE AND SPA

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Current Vacancies in ELITE & Spa

Grantley Hall is able to offer a unique combination of an holistic spa and executive gym, which aims to relax, destress and rejuvenate while helping you to realise and achieve your goals. Personal Trainers, Spa Therapists and Beauticians are just a few positions available in our Spa and Wellness team. 

If you don’t see any relevant vacancies currently advertised and would like to speculatively apply for any suitable position in the future please click here.  


Key Responsibilities
  • Deliver all business operational tasks and functions efficiently to a high standard without compromise.
  • Comply with and maintain all Health & Safety of self and others in accordance with company Health & Safety policies and procedures.
  • Attend all meetings and training as directed by Director of ELITE and ELITE Gym Manager. 
  • Complete all required online training annually as listed on Grantley Hall Portal (Flow).
  • Report customer’s comments/feedback, passing on suggestions and dealing with or referring complaints immediately to relevant management in order to resolve matters without delay.
  • Maintain current (in-date) and competent in skills required for this role.
  • Clean, tidy and maintain high standards of cleanliness of all equipment and facilities to ensure the highest standard are achieved and maintained.
  • Ensure ELITE Gym (including spa pool) facilities are opened and secured during specified operating times.  This also includes daily walk rounds.    
  • Provide a first class customer service and experience by interacting confidently, professionally in a courteous manner to ensure all clients’ needs are met.
  • Conduct fitness assessments and testing to establish client’s fitness levels, skills and goals in order to design individual bespoke fitness programmes, using innovative and challenging exercises to keep clients interested, engaged and motivated.
  • Conduct one-on-one or group fitness classes/sessions as and when required.
  • Keeping up to date with the latest evidenced based fitness training techniques and best practice.
  • Undertake training so that you understand how to use/operate ELITE Gym’s specialist equipment including; whole body cryotherapy, medistream aqua massage, underwater treadmill, altitude training facilities, VO2 Max testing equipment and methods.
  • Knowledge and understanding of pool and plant room facilities, training and operation.
  • To carry out any other duties which fall within the broad spirit, scope and purpose of this job description.

Desirable Candidate

Essential

  • REPs Level 2 or above, or equivalent...accreditation certificate
  • Excellent written and oral communication skills
  • Excellent interpersonal and customer service skills
  • Excellent time keeping and organisational skills

Desirable

  • Pool and plant training (Training provided)
  • First Aid (Training provided)

Attributes

  • Ability to inspire and motivate our clients
  • Ability to deliver a high level of customer care
  • High levels of enthusiasm and drive
  • Have a friendly and outgoing personality

Key Responsibilities
  • To ensure all treatment standards of service, product and hygiene commensurable with expected standards at a five star international resort are delivered from the therapy suite.
  • To provide beauty and holistic treatments yourself 90% of your working week and deputies in the Head Therapists days off and holidays with the administrative, supervisory and training functions of the Spa.
  • To provide and ensure consistent professional treatments are completed in accordance with chosen product house protocols and accepted certification practices.
  • To effectively inform and educate our guests about specific wellness concerns.
  • To ensure each therapist training and development is in line with the Grantley Academy philosophy.
  • To be the in-house trainer for the Jessica Manicure and  Pedicure treatments according to your specialisation.
  • To be the in-house trainer for the Jane Iredale make up treatments according to your specialisation.
  • To be the in-house trainer for the Gerard International hot and roll wax treatments, according to your specialisation.
  • To organise monthly workshops on beauty and grooming treatments offered for CPD, refresher training and external specialists in-line with budgetary and company protocol.
  • To ensure therapist are up to date on current contra-indications and special care of each treatment offered to mums to be, clients going through the cancer journey, clients with chronic health conditions and clients with undiagnosed health concerns, alongside mental and emotional imbalances, according to the partnered product houses and Three Graces Policy.
  • To ensure the product house retail area is well presented, stocked and attractive to client interests.
  • To maintain the necessary levels of salon and retail stock that you are an in-house trainer for in accordance with season, client and product house demand.
  • To support the Head Therapist with promotional treatments, retail and members benefits in-line with the Sales and Marketing policy and Three Graces Budget.
  • To support the therapist team to meet and exceed agreed revenue targets through a creative approach and retail engaging workshops according to your treatment specialisation.
  • To ensure health, safety and COSHH regulations are complied with at all times in relation to treatment delivery.
  • To undertake any other ad-hoc duties relevant to the post, as and when required.
  • To live the Grantley Hall Values everyday day without compromise.
Desirable Candidate
  • The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
  • A recognised Beauty qualification, Level 3 NVQ Beauty or equivalent and massage.
  • Previous experience working as a spa Therapist for a minimum of two years.
  • Is computer literate with experience of Premier spa or Alacer booking systems.
  • Excellent verbal and written communication skills required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
  • Evidence of providing exceptional treatments with experience of at least two years within a Spa setting.
  • Is passionate about providing treatments themselves and enjoys providing aftercare to clients that will enhance the benefits of the treatments given and offering appropriate after care.
  • Enjoys a healthy diet, exercises to maintain good health and loves to share their knowledge and experiences of the industry.

STRICTLY NO AGENCIES

Key Responsibilities
  • To ensure the amenities in the changing rooms of Three Graces and Elite wellness and washroom areas within are beyond ½ full.
  • To ensure all bins within the Three Graces and Elite Wellness area are emptied regularly.
  • To ensure the Three Graces reception and Elite Wellness are clear of crockery, water cups and magazines are tidy and in good condition.
  • To liaise with the housekeeping and laundry team on maintenance issues, heavy duty cleaning needed above and beyond the evening/early morning cleaning from housekeeping.
  • To liaise with Gym manager on low stock of water bottles, cleaning materials, poolside flip flops and wet swim wear bags.
  • To liaise with Spa Therapies manager on any low stock of amenities, shampoo, conditioner, shower gel and body lotion, cotton wool, sanitary items for changing rooms and wash rooms.
  • To support the Spa therapist with any treatment prep such as Poultices, towel provision, stock room deep clean, shower deep clean.
  • To be able to assist the Spa Lounge staff with refreshments pool side or spa terrace.
  • To be able to take an order for a poolside refreshment from spa lounge.
  • To be able to use the spa lounge food and beverage till/computer to check guest rooms, names, place an order to kitchen and put through drinks, cakes.
  • To make barista style coffee on demand if spa lounge busy.
  • To be able to explain the Three Graces Spa philosophy, link to the Three Graces to customers.
  • To be able to explain the Elite Wellness philosophy and list fitness and diagnostics sessions and equipment available to use to customers.
  • To understand the benefits of Wellness, Mindfulness, yoga, appropriate nutrition, exercises relaxation and how to explain to clients.
  • To  know the definition of  to a  Five star Bubble standard
  • To be fit and healthy and maintain a balanced life style to support your role as Spa host and ambassador of “Wellness” as it is a very energic role.
  • To be computer literate and be able to access, read, amend, and cancel, on the Three Graces Spa appointment diary, Alacer .
  • To be able to meet and greet arriving clients for Day Spa, hotel Guests and potential members and future clients.
  • To be able to perform a show round of The Three Graces spa according to appropriate guest journey as stated in the SOPs manual.
  • To be able to explain the spa membership categories.
  • To be able to answer an internal telephone enquiry and transfer calls.
  • To be able to cover the Elite wellness reception desk for staff meal time breaks, meetings and in times of sickness.
  • To be aware of the seasonal Three Graces spa treatment promotions, packages and retreats, benefits.
  • To be able to work within your spa host team, adhere to therapist  guidance and follow instruction from the Head Receptionist
  • To be adaptable and flexible within your working day, to assists within the Elite Wellness side of the spa according request of the Duty Manager.
  • You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery.
  • To undertake any other ad-hoc duties relevant to the post, as and when required.
  • To live the Grantley Hall Values everyday day without compromise.
  • To enjoy your day and be passionate about providing five star customer service in the Three Graces Spa.
Desirable Candidate
  • The successful individual will be fit, hardworking, self-motivated and will present a professional persona in all circumstances.
  • Has worked in a customer focus position before.
  • Previous experience working in a spa is preferable.
  • Excellent verbal and written communication skills required.
  • Is computer literate or willing to learn.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Experience of working within a team.
  • A passion to ensure the Three Graces Spa is looking her best at all times.
  • Enjoys being busy, with a variety of tasks to do without becoming stressed.
  • Covering a 7 day rota cycle - between 8am - 4.30pm and 11.30am - 8pm 
Key Responsibilities
  • You will be expected to cover receptionist duties if the business demands as well as to prevent RSI 
  • To provide Spa therapies according to the chosen Product house and Three Graces protocol supported by your insurable qualifications to a Five Star customer service delivery level.
  • To provide five star customer services to arriving and departing Day Spa, Hotel and Members spa guests from the Three Graces reception.  
  • To be able to assist all Grantley Hall Guests visiting the Three Graces Spa with treatment information, contra-indication and special care guidance, whilst booking their treatments via the Leisure Club Booking system, Alacer and making any necessary amendments.
  • To ensure each Day Spa, Hotel and Member guests has a bespoke experience according to their personal aims.
  • To support the Head therapist and Head receptionist to achieve the Three Graces treatment and retail budget through providing five start treatments, recommending further treatments and homecare products to retail and cross selling the unique Elite Wellness facilities and sessions.
  • Provide and ensure consistent professional treatments are completed in accordance with spa protocols and accepted certification practices.
  • Effectively inform and educate our guests about specific wellness concerns.
  • You will have a clear understanding of the health and safety and COSHH policies in line with offering Spa therapies and providing customer service on the reception desk.
  • You will provide five star customer services according to the Three Graces Standards of Procedure.
  • You will continually review your product house training manual and SOPs to ensure your treatment delivery is consistent with the Product house specification.
  • You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery. 
  • To be able to take, amend, cancel a Three Graces spa booking on Alacer 
  • To be confident to provide the advertised treatments in the Three Graces spa brochure according to your qualification.
  • To be confident to provide treatments for clients going through Cancer treatment and in remission according to the Natural Health School protocol, Harrogate.
  • To be able to provide treatments for pregnant clients according to company protocol.
  • To be able to describe all product house treatments listed on The Three Graces brochure, with benefits, contra-indications, special care adaptation.
  • To perform all treatments within the treatment time published.
  • To be able to maintain your treatment room cleanliness, hygiene and presentation as per The Three Graces protocol.
  • To be able to advise clients after each treatment of appropriate home care routines, including a link to retailing a suitable product to enhance the benefits of their treatment on the day.
  • To be able to explain to a client why their chosen treatment would not be suitable given their health care questionnaire information given and offer an alternative.
  • To be able to set up a treatment room according to the treatments listed .
  • To be able to Clean and close down your treatment room according to the SOP’s.
  • To keep the salon stock room in an orderly, hygienic and tidy way.
  • To assist the Head Therapist with stock takes, checking new orders, loading on Alacer and storing with stock rotation.
  • To assist the Spa Host with the general tidiness and cleanliness of the Three Graces spa.
  • To undertake any other ad-hoc duties relevant to the post, as and when required.
  • To live the Grantley Hall Values everyday day without compromise
Desirable Candidate
  • The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
  • To have a beauty qualification at NVQ Level 3, or equivalent is essential.
  • To have manicure, pedicure and waxing qualification at NVQ 2, or equivalent.
  • Previous experience working as a Therapist in a spa is essential.
  • Excellent verbal and written communication skills required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
  • Experience of working within a team.
  • A passion to provide holistic and beauty therapies according to your specialisations to a five star spa service standard.
  • A drive to learn new and innovative ways of working within a Five Star Spa for the benefits of the team’s health and fulfilling the customers bespoke Wellness aims.

STRICTLY NO AGENCIES

Key Responsibilities
  • Provide and ensure consistent professional treatments are completed in accordance with spa protocols and accepted certification practices.
  • Effectively inform and educate our guests about specific wellness concerns.
  • You will have a clear understanding of the health and safety and COSHH policies in line with offering Spa therapies and providing customer service on the reception desk.
  • You will provide five star customer services according to the Three Graces Standards of Procedure.
  • You will review your product house training manual and SOPs to ensure your treatment delivery is consistent with the Product house specification.
  • You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery. 
  • To be able to take, amend, cancel a Three Graces spa booking on Alacer 
  • To be confident to provide the advertised treatments in the Three Graces spa brochure according to your qualification.
  • To be confident to provide treatments for clients going through Cancer treatment and in remission according to the Natural Health School protocol, Harrogate.
  • To be able to provide treatments for pregnant clients according to company protocol.
  • To be able to describe all product house treatments listed on The Three Graces brochure, with benefits, contra-indications, special care adaptation.
  • To perform all treatments within the treatment time published.
  • To be able to maintain your treatment room cleanliness, hygiene and presentation as per The Three Graces protocol.
  • To be able to advise clients after each treatment of appropriate home care routines, including a link to retailing a suitable product to enhance the benefits of their treatment on the day.
  • To be able to explain to a client why their chosen treatment would not be suitable given their health care questionnaire information given and offer an alternative.
  • To be able to set up a treatment room according to the treatments listed .
  • To be able to Clean and close down your treatment room according to the SOP’s.
  • To keep the salon stock room in an orderly, hygienic and tidy way.
  • To assist the Head Therapist with stock takes, checking new orders, loading on Alacer and storing with stock rotation.
  • To assist the Spa Host with the general tidiness and cleanliness of the Three Graces spa.
  • To undertake any other ad-hoc duties relevant to the post, as and when required.
  • To live the Grantley Hall Values everyday day without compromise
Desirable Candidate
  • The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
  • A recognised Holistic, complementary therapy or massage qualification at Level 3 NVQ, or equivalent and above is essential.
  • Previous experience working as a Therapist in a spa is essential.
  • Excellent verbal and written communication skills required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
  • Experience of working within a team.
  • A passion to provide holistic therapies according to your specialisations to a five star spa service standard.
  • A drive to learn new and innovative ways of working within a five star spa for the benefits of the team’s health and fulfilling the customers bespoke Wellness aims.
Key Responsibilities
 Provide and ensure consistent professional treatments are completed in accordance with spa protocols and accepted certification practices.
• Effectively inform and educate our guests about specific wellness concerns.
• You will have a clear understanding of the health and safety and COSHH policies in line with offering Spa therapies and providing customer service on the reception desk.
• You will provide five star customer services according to the Three Graces Standards of Procedure.
• You will continually review your product house training manual and SOPs to ensure your treatment delivery is consistent with the Product house specification.
• You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery. 
• To be able to take, amend, cancel a Three Graces spa booking on Alacer 
• To be confident to provide the advertised treatments in the Three Graces spa brochure according to your qualification.
• To be confident to provide treatments for clients going through Cancer treatment and in remission according to the Natural Health School protocol, Harrogate.
• To be able to provide treatments for pregnant clients according to company protocol.
• To be able to describe all product house treatments listed on The Three Graces brochure, with benefits, contra-indications, special care adaptation.
• To perform all treatments within the treatment time published.
• To be able to maintain your treatment room cleanliness, hygiene and presentation as per The Three Graces protocol.
• To be able to advise clients after each treatment of appropriate home care routines, including a link to retailing a suitable product to enhance the benefits of their treatment on the day.
• To be able to explain to a client why their chosen treatment would not be suitable given their health care questionnaire information given and offer an alternative.
• To be able to set up a treatment room according to the treatments listed .
• To be able to Clean and close down your treatment room according to the SOP’s.
• To keep the salon stock room in an orderly, hygienic and tidy way.
• To assist the Head Therapist with stock takes, checking new orders, loading on Alacer and storing with stock rotation.
• To assist the Spa Host with the general tidiness and cleanliness of the Three Graces spa.
• To undertake any other ad-hoc duties relevant to the post, as and when required.
• To live the Grantley Hall Values everyday day without compromise
Desirable Candidate
• The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
• To have a beauty qualification at NVQ Level 3, or equivalent is essential.
• To have manicure, pedicure and waxing qualification at NVQ 2, or equivalent.
• Previous experience working as a Therapist in a spa is essential.
• Excellent verbal and written communication skills required.
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
• Experience of working within a team.
• A passion to provide holistic and beauty therapies according to your specialisations to a five star spa service standard.
• A drive to learn new and innovative ways of working within a Five Star Spa for the benefits of the team’s health and fulfilling the customers bespoke Wellness aims.
Key Responsibilities
  • To deal efficiently and professionally with all customers, their requests and queries
  • To greet all customers (whether resident or non resident) welcome them to ELITE at Grantley Hall and make them feel comfortable and looked after
  • To ensure all customers sign in on arrival, giving all details required legally and by Grantley Hall standards
  • To explain the location of all facilities within ELITE and Grantley Hall. Offer tea/coffee etc and check their meal requirements and times
  • To explain all facilities, memberships and packages available within ELITE at Grantley Hall.
  • To ensure new customers details are logged accurately and correctly on the booking system Alacer.
  • To liaise with Personal Trainers to inform them of bookings including 1-1’s, classes, consultations, inductions etc.
  • Ensuring charges get posted correctly to either the individual room accounts or the group account
  • To prepare customers accounts upon departure, ensuring the payment equals the outstanding balance by use of credit card, cash or cheque in line with Front Office Procedures.
  • To ensure all comments are passed on to the Gym Manager and with any complaints, ensure a manager speaks to the guests
  • To answer the switchboard in line with Front Office standards, dealing with requests, transferring calls (announcing the caller where necessary) and taking messages. Ensure the messages are distributed quickly.
  • To deal with any ad-hoc charges, for example chance treatment guests, ensuring the revenue is raised and paid for.
  • To be responsible for the cash float, balancing it at the start and the end of each shift with the amount of cash taken and the credit cards processed. To prepare a daily banking of payments for the Accounts department.
  • To deal with any booking enquiries, quoting the correct rates and session/ treatment types dependent upon availability, remembering to maximise the hotel's revenue where possible. To take the relevant details from the caller to make a room reservation, ensuring the hotel policies are mentioned..
  • To maintain good working relationships with colleagues and all other departments
  • To respond to any changes in the department as dictated by the needs of the industry, company or hotel
  • To attend training courses and meetings as required
  • To ensure that the agreed standard of personal presentation is adhered to at all times
  • To ensure the company’s Health & Safety policy and fire procedures are adhered to at all times, making staff aware of their responsibilities and to know the department’s fire standby and evacuation procedures.
  • To know and live Grantley Hall’s values everyday without compromise. 
  • To be flexible and extend job duties to carry out any reasonable tasks as requested
  • Desirable Candidate

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