ELITE AND SPA

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Current Vacancies in ELITE & Spa

Grantley Hall is able to offer a unique combination of an holistic spa and executive gym, which aims to relax, destress and rejuvenate while helping you to realise and achieve your goals. Personal Trainers, Spa Therapists and Beauticians are just a few positions available in our Spa and Wellness team. 

If you don’t see any relevant vacancies currently advertised and would like to speculatively apply for any suitable position in the future please click here.  


Key Responsibilities
  • Deliver all business operational tasks and functions efficiently to a high standard without compromise.
  • Comply with and maintain all Health & Safety of self and others in accordance with company Health & Safety policies and procedures.
  • Attend all meetings and training as directed by Director of ELITE and ELITE Gym Manager. 
  • Complete all required online training annually as listed on Grantley Hall Portal (Flow).
  • Report customer’s comments/feedback, passing on suggestions and dealing with or referring complaints immediately to relevant management in order to resolve matters without delay.
  • Maintain current (in-date) and competent in skills required for this role.
  • Clean, tidy and maintain high standards of cleanliness of all equipment and facilities to ensure the highest standard are achieved and maintained.
  • Ensure ELITE Gym (including spa pool) facilities are opened and secured during specified operating times.  This also includes daily walk rounds.    
  • Provide a first class customer service and experience by interacting confidently, professionally in a courteous manner to ensure all clients’ needs are met.
  • Keeping up to date with the latest evidenced based fitness training techniques and best practise.
  • Undertake training so that you understand how to use/operate ELITE Gym’s specialist equipment.
  • Knowledge and understanding of pool and plant room facilities, training and operation.
  • To carry out any other duties which fall within the broad spirit, scope and purpose of this job description.

Desirable Candidate

Essential

  • REPs Level 3 or above, or equivalent...accreditation certificate
  • Excellent written and oral communication skills
  • Excellent interpersonal and customer service skills
  • Excellent time keeping and organisational skills

Desirable

  • Pool and plant training (Training provided)
  • First Aid (Training provided)

Attributes

  • Ability to inspire and motivate our clients
  • Ability to deliver a high level of customer care
  • High levels of enthusiasm and drive
  • Have a friendly and outgoing personality
Key Responsibilities
  • To deal efficiently and professionally with all customers, their requests and queries
  • To greet all customers (whether resident or non resident) welcome them to ELITE at Grantley Hall and make them feel comfortable and looked after
  • To ensure all customers sign in on arrival, giving all details required legally and by Grantley Hall standards
  • To explain the location of all facilities within ELITE and Grantley Hall. Offer tea/coffee etc and check their meal requirements and times
  • To explain all facilities, memberships and packages available within ELITE at Grantley Hall.
  • To ensure new customers details are logged accurately and correctly on the booking system Alacer.
  • To liaise with Personal Trainers to inform them of bookings including 1-1’s, classes, consultations, inductions etc.
  • Ensuring charges get posted correctly to either the individual room accounts or the group account
  • To prepare customers accounts upon departure, ensuring the payment equals the outstanding balance by use of credit card, cash or cheque in line with Front Office Procedures.
  • To ensure all comments are passed on to the Gym Manager and with any complaints, ensure a manager speaks to the guests
  • To answer the switchboard in line with Front Office standards, dealing with requests, transferring calls (announcing the caller where necessary) and taking messages. Ensure the messages are distributed quickly.
  • To deal with any ad-hoc charges, for example chance treatment guests, ensuring the revenue is raised and paid for.
  • To be responsible for the cash float, balancing it at the start and the end of each shift with the amount of cash taken and the credit cards processed. To prepare a daily banking of payments for the Accounts department.
  • To deal with any booking enquiries, quoting the correct rates and session/ treatment types dependent upon availability, remembering to maximise the hotel's revenue where possible. To take the relevant details from the caller to make a room reservation, ensuring the hotel policies are mentioned..
  • To maintain good working relationships with colleagues and all other departments
  • To respond to any changes in the department as dictated by the needs of the industry, company or hotel
  • To attend training courses and meetings as required
  • To ensure that the agreed standard of personal presentation is adhered to at all times
  • To ensure the company’s Health & Safety policy and fire procedures are adhered to at all times, making staff aware of their responsibilities and to know the department’s fire standby and evacuation procedures.
  • To know and live Grantley Hall’s values everyday without compromise. 
  • To be flexible and extend job duties to carry out any reasonable tasks as requested
  • Desirable Candidate

    Accredited By

    Working Forward Disability Confident Mindful Employer Workplace Wellbeing

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