ELITE AND SPA

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Current Vacancies in ELITE & Spa

Grantley Hall is able to offer a unique combination of an holistic spa and executive gym, which aims to relax, destress and rejuvenate while helping you to realise and achieve your goals. Personal Trainers, Spa Therapists and Beauticians are just a few positions available in our Spa and Wellness team. 

If you don’t see any relevant vacancies currently advertised and would like to speculatively apply for any suitable position in the future please click here.  


Key Responsibilities
  • Deliver all business operational tasks and functions efficiently to a high standard without compromise.
  • Comply with and maintain all Health & Safety of self and others in accordance with company Health & Safety policies and procedures.
  • Attend all meetings and training as directed by the Director of ELITE Gym & Three Graces Spa and the ELITE Gym Manager.
  • Complete all required online training annually as listed on Grantley Hall Portal (Flow).
  • Ability and knowledge on how to operate all management software systems.
  • Report customer’s comments/feedback, passing on suggestions and dealing with or referring complaints immediately to relevant management in order to resolve matters without delay.
  • Maintain current (in-date) and competent in skills required for this role.
  • Clean, tidy and maintain high standards of cleanliness of all equipment and facilities to ensure the highest standard are achieved and maintained.
  • Ensure ELITE Gym (including SPA pool) facilities are opened and secured during specified operating times.  This also includes daily walk rounds.    
  • Provide a first class customer service and experience by interacting confidently, professionally in a courteous manner to ensure all clients’ needs are met.
  • Conduct fitness assessments and testing to establish client’s fitness levels, skills and goals in order to design individual bespoke fitness programmes, using innovative and challenging exercises to keep clients interested, engaged and motivated.
  • Ability to analyse key information relating to your client in order to design and implement effective individual personal training programmes and packages.
  • Use your knowledge and skills to design, implement, monitor personal fitness programmes, and deliver products and packages expected of such a facility.
  • Educate and advise clients on areas such as heart rate monitoring, recovery techniques, hydration strategies, injury prevention, overtraining and acclimatisation training.  
  • Educate and advise your clients on how to reach their fitness and health goals.
  • Regularly track, monitor and record your clients' training progress and provide feedback and programme adjustments where required to meet the client’s needs and goals.
  • Conduct one-on-one or group fitness classes/sessions as and when required.
  • Keeping up to date with the latest evidenced based fitness training techniques and best practise.
  • Ability and experience to deliver performance and lifestyle analysis, advice and designing individual programmes based on data from performance monitoring equipment and systems.
  • Knowledge and understanding of how to use/operate ELITE Gym’s specialist equipment including; whole body cryotherapy, medistream aqua massage, underwater treadmill, altitude training facilities, VO2 Max testing equipment and methods.
  • Knowledge and understanding of pool and plant room facilities, training and operation.
  • Assist with membership retention strategies for existing clients.
  • To carry out any other duties which fall within the broad spirit, scope and purpose of this job description.
Desirable Candidate

Essential

  • Level 3 or above Certified Personal Trainer Qualification
  • REPs Level 3 or above, or equivalent...accreditation certificate
  • Excellent written and oral communication skills
  • Excellent interpersonal and customer service skills
  • Excellent time keeping and organisational skills

Desirable

  • Proven experience of working with performance enhancing equipment
  • Pool and plant training (Training provided)
  • First Aid (Training provided)
  • Knowledge and understanding on the use of specialist equipment including; whole body cryotherapy chamber, medistream aqua massage, underwater treadmill, altitude training facilities, VO2 Max testing equipment and methods (Training provided).

Attributes

  • Ability to inspire and motivate your clients
  • Ability to deliver a high level of customer care
  • High levels of enthusiasm and drive
  • Have a friendly and outgoing personality
Key Responsibilities
  • This role is ideally suited to someone who has been a Spa Therapist before and receptionist at a supervisory level who is confident with computer systems, figures and who now wishes to focus on the front of house customer service side of the Spa. 
  • You will focus on being a mentor, leader and trainer within the Three Graces spa reception team, to provide a five star service delivery according to the Three Graces standards of protocol to hotel, day spa and member guest.  Your team on reception will include therapists who have a split role to reduce the risk of RSI and Spa Hosts who you will supervise and train.
  • To support the Spa manger in achieving the agreed Three Graces Spa retail and treatment budget.
  • To supervise the use of “ Alacer”  the company’s automated hotel and spa booking system  according to Sales and Marketing standards of procedure , train new recruits, with updated SOPS, whist ensuring on an operational level each end of day balances and is recorded according to the Hotels Front of House Protocol.


To liaise with and support:

  • The Head Therapist in supporting a multi skilled reception and therapist team.
  • The Elite luxury wellness team in providing a five star seamless service delivery between the two aspects of the Wellness department.
  • The housekeeping department and in-house laundry to ensure all appropriate levels of linen are available for the day’s treatment, locker and poolside provision.
  • The maintenance department in ensuring all equipment is functioning according to its purpose and is looked after and maintained according to the manufacturer’s warranty.
  • The Spa Host in the general cleanliness and presentation of the Three Graces Spa between 8 am and 8 am during your shift.
  • The Spa Lounge food and beverage personnel to ensure the relaxation room and therapy pre-room has the necessary refreshments for the clients treatments.

Key Responsibilities:

  • To ensure the spa is operationally ready to provide the spa treatments, with clients special requests, dietaries, health care contra-indications and special care, VIP meet and greet protocol.
  • To ensure all treatments and retail are invoiced correctly and paid for accordingly.
  • You will supervise the Spa Host in their operational role ensuring lockers are set-up, according to the number of anticipated guests for the day.   To ensure the towel provision is adequate within the changing rooms and poolside within the Three Graces and Elite. To ensure the overall presentation of the spa is according to a five star presentation within the opening times of the Three Graces spa and poolside.  To continually develop the Spa Host to assist the spa reception in busy times.
  • To ensure all customer standards of service, from the Spa Reception and Spa Hosts are delivered to the expected standards at a five star international resort and discuss any customer complaints due to any short comings confidently.
  • To effectively inform and educate our guests about specific wellness concerns.
  • To ensure each receptionist, therapist and spa hosts training and development is in line with the Grantley Academy philosophy.
  • To be the in-house trainer for the Leisure Club division of Alacer Property Management System and ensure the SOP manual is updated.
  • To be the Three Graces Grooming ambassador supporting staff with hair, make -up and laundry of uniforms.
  • To organise monthly team meetings and workshops to support any training needs through highlighted gaps in five star service delivery.
  • To ensure receptionists are up to date on current contra-indications and special care of each treatment offered to mums to be, clients going through the cancer journey, clients with chronic health conditions and clients with undiagnosed health concerns, alongside mental and emotional imbalances, according to the partnered product houses and Three Graces Policy.
  • To set and manage the receptionists and spa hosts treatment and retail commission targets, by utilising the Alacer statistical report function.
  • To ensure the product house retail area is well presented, stocked and attractive to client interests.
  • To support the spa manager with promotional treatments, retail and members benefits in-line with the Sales and Marketing policy and Three Graces Budget, along with the Head Therapist.
  • To drive the team to meet and exceed agreed revenue targets through a creative approach.
  • To manage customer feedback effectively to ensure continuous service and programme improvement with the Spa Manager.
  • To undertake any other ad-hoc duties relevant to the post, as and when required.
  • To live the Grantley Hall Values everyday day without compromise.
Desirable Candidate
  • The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
  • Is computer literate and has experience with automated spa booking systems, ideally Alacer or Premier spa.
  • Is confident to read and understand spa budgets and communicate monthly targets to staff in a fun and inspirational manner.
  • Excellent verbal and written communication skills required.
  • A recognised Beauty qualification, Level 3 NVQ Beauty or equivalent and massage.
  • Previous experience with supervisory responsibilities in a spa is essential.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Enjoys a healthy diet, exercises to maintain good health and loves to share their knowledge and experiences of good customer care.
Key Responsibilities

PURPOSE OF JOB:

  • To have a passion for providing spa therapies to a wide range of clients within a five star luxury spa whilst mentoring, influencing and supervising the Three Graces Spa therapist team including holistic, beauty and massage therapists, according to the Three Graces Five Star service policy and product house protocols. 
  • To support the Spa manger in achieving the agreed Three Graces Spa budget in-terms of treatment and retail revenue.  
  • To work with the Head Receptionist in supporting a multi skilled reception and therapist team, so therapist can protect them-selves against RSI by working on the Three Graces reception desk as part of their working day.
  • To ensure Health and Safety and COSH regulations are complied with at all times within the therapy suite.

TO LIASE WITH AND SUPPORT:

  • The Elite luxury wellness team in providing a five star seamless service delivery between the two aspects of the Wellness department.
  • The housekeeping department and in-house laundry ensuring all appropriate levels of linen are available for the days treatment.
  • The maintenance department in ensuring all therapy equipment is functioning according to its purpose and is looked after and maintained according to the manufacturer’s warranty.
  • The Spa Host in the general cleanliness and presentation of the Three Graces Spa between 8 am and 8 am during your shift.
  • The Spa Lounge food and beverage personnel to ensure the relaxation room and therapy pre-room has the necessary refreshments for the clients treatments.
  • The front of house department to ensure all treatments and retail provided to the clients are invoiced correctly to the client’s room or paid for on the day, in collaboration with the receptionist team.

Key Responsibilities

  • To ensure all treatment standards of service, product and hygiene commensurable with expected standards at a five star international resort are delivered from the therapy suite.
  • To provide treatments yourself 75% of your working week and delegate some of your administrative, supervisory and training function to the senior therapist team, according to their specialist skill.
  • To provide and ensure consistent professional treatments are completed in accordance with chosen product house protocols and accepted certification practices.
  • To effectively inform and educate our guests about specific wellness concerns.
  • To ensure each therapist training and development is in line with the Grantley Academy philosophy.
  • To be the in-house trainer for the skin care specialist product house
  • To nominate a senior therapist to be the grooming in-house specialist and trainer.
  • To organise monthly workshops on all holistic, beauty and grooming treatments offered for CPD, refresher training and external specialists in-line with budgetary and company protocol.
  • To ensure therapist are up to date on current contra-indications and special care of each treatment offered to mums to be, clients going through the cancer journey, clients with chronic health conditions and clients with undiagnosed health concerns, alongside mental and emotional imbalances, according to the partnered product houses and Three Graces Policy.
  • To manage and create the therapist treatment and retail commission targets.  To ensure the therapist productivity of treatments is 75% of their working day and ensure the treatment rota is set to support this, unless their day is divided with the Spa Reception shift.
  • To ensure the product house retail area is well presented, stocked and attractive to client interests.
  • To maintain the necessary levels of salon treatment stock to provide the budgeted treatments each month with a monthly stock take and then create a proposed monthly order for Salon stock for the Spa Manager to authorise and order through the Procure Wizard system.
  • To maintain the necessary levels of retail stock in accordance with season, client and product house demand with a monthly stock take and then create a proposed monthly order for Salon stock for the Spa Manager to authorise and order through the Procure Wizard system.
  • To support the spa manager with promotional treatments, retail and members benefits in-line with the Sales and Marketing policy and Three Graces Budget.
  • To undertake any other ad-hoc duties relevant to the post, as and when required.
  • To live the Grantley Hall Values everyday day without compromise
Desirable Candidate
  • The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
    A recognised Beauty qualification, Level 3 NVQ Beauty or equivalent and massage.
  • Previous experience working as a  Therapist with supervisory responsibilities in a spa is essential for a minimum of five  years.
  • Is computer literate with experience of Premier spa or Alacer booking systems.
  • Excellent verbal and written communication skills required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
  • Experience supervising a team is required.
  • Is passionate about providing treatments themselves and enjoys providing aftercare to clients that will enhance the benefits of the treatments given and offering appropriate after care.
  • Enjoys a healthy diet, exercises to maintain good health and loves to share their knowledge and experiences of the industry.
  • To have the desire and energy to help create one of the UK Best Spa’s through authentic holistic and cutting edge therapies alongside amazing customer service.
Key Responsibilities

Purpose of the Job:

  • To provide Holistic Spa therapies according to the chosen Product house and Three Graces protocol supported by your insurable qualifications to a Five Star customer service delivery level.
  • To provide five star customer services to arriving and departing Day Spa, Hotel and Members spa guests from the Three Graces reception.  
  • To be able to assist all Grantley Hall Guests visiting the Three Graces Spa with treatment information, contra-indication and special care guidance, whilst booking their treatments via the Leisure Club Booking system, Alacer and making any necessary amendments.
  • To ensure each Day Spa, Hotel and Member guests has a bespoke experience according to their personal aims.
  • To support the Head therapist and Head receptionist to achieve the Three Graces treatment and retail budget through providing five start treatments, recommending further treatments and homecare products to retail and cross selling the unique Elite Wellness facilities and sessions.

Key Responsibilities:

  • Provide and ensure consistent professional treatments are completed in accordance with spa protocols and accepted certification practices.
  • Effectively inform and educate our guests about specific wellness concerns.
  • You will have a clear understanding of the health and safety and COSHH policies in line with offering Spa therapies and providing customer service on the reception desk.
  • You will provide five star customer services according to the Three Graces Standards of Procedure.
  • You will review your product house training manual and SOPs to ensure your treatment delivery is consistent with the Product house specification.
  • You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery. 
  • To be able to take, amend, cancel a Three Graces spa booking on Alacer 
  • To be confident to provide the advertised treatments in the Three Graces spa brochure according to your qualification.
  • To be confident to provide treatments for clients going through Cancer treatment and in remission according to the Natural Health School protocol, Harrogate.
  • To be able to provide treatments for pregnant clients according to company protocol.
  • To be able to describe all product house treatments listed on The Three Graces brochure, with benefits, contra-indications, special care adaptation.
  • To perform all treatments within the treatment time published.
  • To be able to maintain your treatment room cleanliness, hygiene and presentation as per The Three Graces protocol.
  • To be able to advise clients after each treatment of appropriate home care routines, including a link to retailing a suitable product to enhance the benefits of their treatment on the day.
  • To be able to explain to a client why their chosen treatment would not be suitable given their health care questionnaire information given and offer an alternative.
  • To be able to set up a treatment room according to the treatments listed .
  • To be able to Clean and close down your treatment room according to the SOP’s.
  • To keep the salon stock room in an orderly, hygienic and tidy way.
  • To assist the Head Therapist with stock takes, checking new orders, loading on Alacer and storing with stock rotation.
  • To assist the Spa Host with the general tidiness and cleanliness of the Three Graces spa.
  • To undertake any other ad-hoc duties relevant to the post, as and when required.
  • To live the Grantley Hall Values everyday day without compromise
Desirable Candidate
  • The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
  • A recognised Holistic, complementary therapy or massage qualification at Level 3 NVQ, or equivalent and above is essential.
  • Previous experience working as a Therapist in a spa is essential.
  • Excellent verbal and written communication skills required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
  • Experience of working within a team.
  • A passion to provide holistic therapies according to your specialisations to a five star spa service standard.
  • A drive to learn new and innovative ways of working within a Five Star Spa for the benefits of the team’s health and fulfilling the customers bespoke Wellness aims.
Key Responsibilities

Purpose of the job

  • To have a passion for providing spa therapies to a wide range of clients within a five star luxury spa whilst mentoring, influencing and supervising the Three Graces Spa therapist team including holistic, beauty and massage therapists, according to the Three Graces Five Star service policy and product house protocols. 
  • To support the Head Therapist in achieving the agreed Three Graces Spa budget in-terms of treatment and retail revenue.  
  • To work with the Head Receptionist in supporting a multi skilled reception and therapist team, so therapist can protect them-selves against RSI by working on the Three Graces reception desk as part of their working day.
  • To ensure Health and Safety and COSH regulations are complied with at all times within the therapy suite.

To liaise with and support:

  • The Elite luxury wellness team in providing a five star seamless service delivery between the two aspects of the Wellness department.
  • The housekeeping department and in-house laundry in ensuring all appropriate levels of linen are available for the days treatments.
  • The maintenance department in ensuring all therapy equipment is functioning according to its purpose and is looked after and maintained according to the manufacturer’s warranty.
  • The Spa Host in the general cleanliness and presentation of the Three Graces Spa between 8 am and 8 am during your shift.
  • The Spa Lounge food and beverage personnel to ensure the relaxation room and therapy pre-room has the necessary refreshments for the clients treatments.
  • The front of house department to ensure all treatments and retail provided to the clients are invoiced correctly to the client’s room or paid for on the day, in collaboration with the receptionist team.

Key Responsibilities:

  • To ensure all treatment standards of service, product and hygiene commensurable with expected standards at a five star international resort are delivered from the therapy suite.
  • To provide beauty and holistic treatments yourself 90% of your working week and deputies in the Head Therapists days off and holidays with the administrative, supervisory and training functions of the Spa.
  • To provide and ensure consistent professional treatments are completed in accordance with chosen product house protocols and accepted certification practices.
  • To effectively inform and educate our guests about specific wellness concerns.
  • To ensure each therapist training and development is in line with the Grantley Academy philosophy.
  • To be the in-house trainer for the Jessica Manicure and  Pedicure treatments according to your specialisation.
  • To be the in-house trainer for the Jane Iredale make up treatments according to your specialisation.
  • To be the in-house trainer for the Gerard International hot and roll wax treatments, according to your specialisation.
  • To organise monthly workshops on beauty and grooming treatments offered for CPD, refresher training and external specialists in-line with budgetary and company protocol.
  • To ensure therapist are up to date on current contra-indications and special care of each treatment offered to mums to be, clients going through the cancer journey, clients with chronic health conditions and clients with undiagnosed health concerns, alongside mental and emotional imbalances, according to the partnered product houses and Three Graces Policy.
  • To ensure the product house retail area is well presented, stocked and attractive to client interests.
  • To maintain the necessary levels of salon and retail stock that you are an in-house trainer for in accordance with season, client and product house demand.
  • To support the Head Therapist with promotional treatments, retail and members benefits in-line with the Sales and Marketing policy and Three Graces Budget.
  • To support the therapist team to meet and exceed agreed revenue targets through a creative approach and retail engaging workshops according to your treatment specialisation.
  • To ensure health, safety and COSHH regulations are complied with at all times in relation to treatment delivery.
  • To undertake any other ad-hoc duties relevant to the post, as and when required.
  • To live the Grantley Hall Values everyday day without compromise.
Desirable Candidate
  • The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
  • A recognised Beauty qualification, Level 3 NVQ Beauty or equivalent and massage.
  • Previous experience working as a spa Therapist for a minimum of two years.
  • Is computer literate with experience of Premier spa or Alacer booking systems.
  • Excellent verbal and written communication skills required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
  • Evidence of providing exceptional treatments with experience of at least two years within a Spa setting.
  • Is passionate about providing treatments themselves and enjoys providing aftercare to clients that will enhance the benefits of the treatments given and offering appropriate after care.
  • Enjoys a healthy diet, exercises to maintain good health and loves to share their knowledge and experiences of the industry.
Key Responsibilities
Purpose of the job:
  • To support the Spa lounge food and beverage host by providing refreshments to day spa, hotel and member guests poolside and within the Spa.
  • To support the spa therapists with setting up the VIP twin treatment room and clear down, alongside ensuring enough poultices and treatment towels are available for the day’s bookings.
  • To ensure an adequate provision of towels, robes and slippers in available in the Three Graces and Elite Wellness changing rooms, pools side and the used towel drops are regularly emptied and used laundry taken to the in-house laundry.
  • To assist the Three Graces reception team with guest meet and greet, spa orientation, day spa check in and out, taking payment for retail and refreshments taken, alongside internal customer enquiries on treatment availability and bookings.
  • To maintain the presentation and cleanliness of the Three Graces spa within opening times of 8am to 8pm during your shift according standards of procedures manual.
  • To provide five star customer services to arriving and departing Day Spa, Hotel and Members spa guests from the Three Graces reception.  
  • To provide Three Graces and Elite Wellness orientations and explain the philosophy of both to ensure each Day Spa, Hotel and Member guests has a bespoke experience according to their personal aims.

Key Responsibilities;

  • To maintain the general tidiness and cleanliness of the Three Graces spa within the hours of 8am to 8pm within your shift.
  • To ensure the correct level of towel, robe and slipper provision within the Three Graces area, Elite Wellness and poolside –thermal area.
  • To ensure that the used towel drop bins are regularly emptied and taken to the in-house laundry.
  • To ensure the amenities in the changing rooms of Three Graces and Elite wellness and washroom areas within are beyond ½ full.
  • To ensure all bins within the Three Graces and Elite Wellness area are emptied regularly.
  • To ensure the Three Graces reception and Elite Wellness are clear of crockery, water cups and magazines are tidy and in good condition.
  • To liaise with the housekeeping and laundry team on maintenance issues, heavy duty cleaning needed above and beyond the evening/early morning cleaning from housekeeping.
  • To liaise with Gym manager on low stock of water bottles, cleaning materials, poolside flip flops and wet swim wear bags.
  • To liaise with Spa Therapies manager on any low stock of amenities, shampoo, conditioner, shower gel and body lotion, cotton wool, sanitary items for changing rooms and wash rooms.
  • To support the Spa therapist with any treatment prep such as Poultices, towel provision, stock room deep clean, shower deep clean.
  • To be able to assist the Spa Lounge staff with refreshments pool side or spa terrace.
  • To be able to take an order for a poolside refreshment from spa lounge.
  • To be able to use the spa lounge food and beverage till/computer to check guest rooms, names, place an order to kitchen and put through drinks, cakes.
  • To make barista style coffee on demand if spa lounge busy.
  • To be able to explain the Three Graces Spa philosophy, link to the Three Graces to customers.
  • To be able to explain the Elite Wellness philosophy and list fitness and diagnostics sessions and equipment available to use to customers.
  • To understand the benefits of Wellness, Mindfulness, yoga, appropriate nutrition, exercises relaxation and how to explain to clients.
  • To  know the definition of  to a  Five star Bubble standard
  • To be fit and healthy and maintain a balanced life style to support your role as Spa host and ambassador of “Wellness” as it is a very energic role.
  • To be computer literate and be able to access, read, amend, and cancel, on the Three Graces Spa appointment diary, Alacer .
  • To be able to meet and greet arriving clients for Day Spa, hotel Guests and potential members and future clients.
  • To be able to perform a show round of The Three Graces spa according to appropriate guest journey as stated in the SOPs manual.
  • To be able to explain the spa membership categories.
  • To be able to answer an internal telephone enquiry and transfer calls.
  • To be able to cover the Elite wellness reception desk for staff meal time breaks, meetings and in times of sickness.
  • To be aware of the seasonal Three Graces spa treatment promotions, packages and retreats, benefits.
  • To be able to work within your spa host team, adhere to therapist  guidance and follow instruction from the Head Receptionist
  • To be adaptable and flexible within your working day, to assists within the Elite Wellness side of the spa according request of the Duty Manager.
  • You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery. 
  • To undertake any other ad-hoc duties relevant to the post, as and when required.
  • To live the Grantley Hall Values everyday day without compromise.
  • To enjoy your day and be passionate about providing five star customer service in the Three Graces Spa.
Desirable Candidate
  • The successful individual will be fit, hardworking, self-motivated and will present a professional persona in all circumstances.
  • Has worked in a customer focus position before.
  • Previous experience working in a spa is preferable.
  • Excellent verbal and written communication skills required.
  • Is computer literate or willing to learn.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
  • Experience of working within a team.
  • A passion to ensure the Three Graces Spa is looking its best at all times.
  • Enjoys being busy, with a variety of tasks to do without becoming stressed.
Key Responsibilities
Purpose of the Job:
  • To provide Spa therapies according to the chosen Product house and Three Graces protocol supported by your insurable qualifications to a Five Star customer service delivery level.
  • To provide five star customer services to arriving and departing Day Spa, Hotel and Members spa guests from the Three Graces reception.  
  • To be able to assist all Grantley Hall Guests visiting the Three Graces Spa with treatment information, contra-indication and special care guidance, whilst booking their treatments via the Leisure Club Booking system, Alacer and making any necessary amendments.
  • To ensure each Day Spa, Hotel and Member guests has a bespoke experience according to their personal aims.
  • To support the Head therapist and Head receptionist to achieve the Three Graces treatment and retail budget through providing five start treatments, recommending further treatments and homecare products to retail and cross selling the unique Elite Wellness facilities and sessions.

Key Responsibilities:

  • Provide and ensure consistent professional treatments are completed in accordance with spa protocols and accepted certification practices.
  • Effectively inform and educate our guests about specific wellness concerns.
  • You will have a clear understanding of the health and safety and COSHH policies in line with offering Spa therapies and providing customer service on the reception desk.
  • You will provide five star customer services according to the Three Graces Standards of Procedure.
  • You will continually review your product house training manual and SOPs to ensure your treatment delivery is consistent with the Product house specification.
  • You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery. 
  • To be able to take, amend, cancel a Three Graces spa booking on Alacer 
  • To be confident to provide the advertised treatments in the Three Graces spa brochure according to your qualification.
  • To be confident to provide treatments for clients going through Cancer treatment and in remission according to the Natural Health School protocol, Harrogate.
  • To be able to provide treatments for pregnant clients according to company protocol.
  • To be able to describe all product house treatments listed on The Three Graces brochure, with benefits, contra-indications, special care adaptation.
  • To perform all treatments within the treatment time published.
  • To be able to maintain your treatment room cleanliness, hygiene and presentation as per The Three Graces protocol.
  • To be able to advise clients after each treatment of appropriate home care routines, including a link to retailing a suitable product to enhance the benefits of their treatment on the day.
  • To be able to explain to a client why their chosen treatment would not be suitable given their health care questionnaire information given and offer an alternative.
  • To be able to set up a treatment room according to the treatments listed .
  • To be able to Clean and close down your treatment room according to the SOP’s.
  • To keep the salon stock room in an orderly, hygienic and tidy way.
  • To assist the Head Therapist with stock takes, checking new orders, loading on Alacer and storing with stock rotation.
  • To assist the Spa Host with the general tidiness and cleanliness of the Three Graces spa.
  • To undertake any other ad-hoc duties relevant to the post, as and when required.
  • To live the Grantley Hall Values everyday day without compromise
Desirable Candidate
  • The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
  • To have a beauty qualification at NVQ Level 3, or equivalent is essential.
  • To have manicure, pedicure and waxing qualification at NVQ 2, or equivalent.
  • Previous experience working as a Therapist in a spa is essential.
  • Excellent verbal and written communication skills required.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
  • Experience of working within a team.
  • A passion to provide holistic and beauty therapies according to your specialisations to a five star spa service standard.
  • A drive to learn new and innovative ways of working within a Five Star Spa for the benefits of the team’s health and fulfilling the customers bespoke Wellness aims.

Key Responsibilities
  • Deliver all business operational tasks and functions efficiently to a high standard without compromise.
  • Comply with and maintain all Health & Safety of self and others in accordance with company Health & Safety policies and procedures.
  • Attend all meetings and training as directed by the Director of ELITE Gym & Three Graces Spa and the ELITE Gym Manager.
  • Complete all required online training annually as listed on Grantley Hall Portal (Flow).
  • Ability and knowledge on how to operate all management software systems.
  • Ability to report customer’s comments/feedback, passing on suggestions and dealing with or referring complaints immediately to relevant management in order to resolve matters without delay.
  • Maintain current (in-date) and competent in skills required for this role.
  • Clean, tidy and maintain high standards of cleanliness of all equipment and facilities to ensure the highest standard are achieved and maintained.
  • Ensure ELITE Gym (including SPA pool) facilities are opened and secured during specified operating times.  This also includes daily walk rounds.  
  • Provide a first class customer service and experience by interacting confidently, professionally in a courteous manner to ensure all clients’ needs are met.
  • Conduct fitness assessments and testing to establish client’s fitness levels, skills and goals in order to design individual bespoke fitness programmes, using innovative and challenging exercises to keep clients interested, engaged and motivated.
  • Ability to analyse key information relating to your client in order to design and implement effective individual personal training programmes and packages.
  • Use your knowledge and skills to design, implement, monitor personal fitness programmes, and deliver products and packages expected of such a facility.
  • Educate and advise clients on areas such as heart rate monitoring, recovery techniques, hydration strategies, injury prevention, overtraining and acclimatisation training.  
  • Educate and advise your clients on how to reach their fitness and health goals.
  • Regularly track, monitor and record your clients' training progress and provide feedback and programme adjustments where required to meet the client’s needs and goals.
  • Conduct one-on-one or group fitness classes/sessions as and when required.
  • Keeping up to date with the latest evidenced based fitness training techniques and best practise.
  • Ability and experience to deliver performance and lifestyle analysis, advice and designing individual programmes based on data from performance monitoring equipment and systems.
  • Knowledge and understanding of how to use/operate ELITE Gym’s specialist equipment including; whole body cryotherapy, medistream aqua massage, underwater treadmill, altitude training facilities, VO2 Max testing equipment and methods.
  • Knowledge and understanding of pool and plant room facilities, training and operation.
  • Knowledge and understanding of rota management and implementation for all ELITE team members and external specialists.
    Assist with membership retention strategies for existing clients.
  • Mentor and guide the junior, less experienced PT’s (Coaches) in order to develop their knowledge and skills. 
  • To carry out any other duties which fall within the broad spirit, scope and purpose of this job description.
Desirable Candidate

Essential

  • Level 3 or above Certified Personal Trainer Qualification
  • REPs level 3 or above, or equivalent...accreditation 
  • Strong Leadership skills
  • Excellent written and oral communication skills
  • Excellent interpersonal and customer service skills
  • Excellent time keeping and organisational skills

Desirable

  • Proven experience of working performance enhancing equipment
  • Pool and plant training (Training provided)
  • First Aid (Training provided)
  • Knowledge and understanding on the use of specialist equipment provided at ELITE Gym including; whole body cryotherapy chamber, medistream aqua massage, underwater treadmill, altitude training facilities, VO2 Max testing equipment and methods (Training provided).
  • Required Attributes
  • High levels of enthusiasm and drive
  • Ability to inspire and mentor
  • Proficient and flexible
  • Friendly and outgoing personality
  • Problem solving and stress management skills
  • The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.

Accredited By

Working Forward Disability Confident Mindful Employer Workplace Wellbeing

Partners

HIT Hospitality Action Spring Board