telephonist

Telephonist

Immediate Start

Cabaret Full Time
Cabaret 40 hours
Cabaret 18,138 per annum

Grantley Hall is now recruiting for a Telephonist to join the Reservations Team. 40 hour contract (working 5 days out of 7 and will include weekends), as part of the team covering the busy phone lines from 8am to 8pm.

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Key Responsibilities
Handle incoming room, restaurant and spa booking telephone enquiries.
To be able to accurately input reservations into the relevant system and send confirmations to the guest using the agreed company standards.
To take and transfer any external calls that are coming in.
To handle all brochure requests
To action emails that come to the hotel’s generic email address.
Provide a consistently excellent level of guest service in accordance with our values, ensuring that all guests receive special attention and recognition.
To log and process all guest requests
To live the Grantley Hall Values everyday day
To be able to support the reception team when busy with basic reception duties such as check-in and check-out.
To be creative and innovative in your approach to customer service to ensure all guest requirements are met and expectations exceeded.
To complete any other tasks as reasonably requested by the Reservations Manager, Director of Sales & Marketing or General Manager.
Handle incoming room, restaurant and spa booking telephone enquiries.
To be able to accurately input reservations into the relevant system and send confirmations to the guest using the agreed company standards.
To take and transfer any external calls that are coming in.
To handle all brochure requests
To action emails that come to the hotel’s generic email address.
Provide a consistently excellent level of guest service in accordance with our values, ensuring that all guests receive special attention and recognition.
To log and process all guest requests
To live the Grantley Hall Values everyday day
To be able to support the reception team when busy with basic reception duties such as check-in and check-out.
To be creative and innovative in your approach to customer service to ensure all guest requirements are met and expectations exceeded.
To complete any other tasks as reasonably requested by the Reservations Manager, Director of Sales & Marketing or General Manager.
Desirable Candidate
• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous. 
• Excellent customer service skills and ability to build a rapport with guests 
• Have a professional and friendly telephone manner 
• Excellent communication skills 
• Immaculate personal presentation 
• Shows pro-active approach to guests and duties 
• Great attention to detail 
• Have a positive attitude 
• Be a great team player 
• Microsoft Office knowledge