AW6I9036

Telephonist

Cabaret Part Time
Cabaret Various
Cabaret 18,138 per annum

Tips typically over £200 per month (£2,400 per year)

All applicants must be able to provide evidence of their Right to Work in the UK.

We are currently looking for an exceptional individual to join our Sales & Marketing team at Grantley Hall as a Telephonist. You will be the first point of contact for all guests and new enquiries which makes it essential that you are promoting great customer service.

We are seeking someone on a part time basis, ideally working 3 days a week including weekends on a rotational basis. We are flexible with which days you will be working, this is would suit someone who is looking for a great work life balance. The working hours will be Monday – Friday 8am - 6:30pm and on weekends 9am – 5:30pm.
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Your Benefits
• A monthly service charge – typically £2400 annually
• 31 days holiday increasing to 33 days with length of service
• Free parking and live in modern accommodation available
• We celebrate success! With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards
• Complimentary bespoke Grantley Hall uniform
• Complimentary meals when on duty
• On site Staff gym
• Refer a friend scheme
About You
• Handle incoming room, restaurant and spa booking telephone enquiries
• To be able to accurately input reservations into the relevant system and send confirmations to the guest using the agreed company standards
• Take and transfer any external calls that are coming in
• Handle all brochure requests
• To action emails that come to the hotel’s generic email address
• Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition
• Log and process all guest requests
• Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous
• Excellent customer service skills and ability to build a rapport with guests
• Have a professional and friendly telephone manner
• Excellent communication skills
• Immaculate personal presentation
• Shows pro-active approach to guests and duties
• Great attention to detail
• Have a positive attitude
• Be a great team player
• Microsoft Office knowledge