GrantleyHall EightyEight 1 Jack Hardy 20

Restaurant Reservations Consultant

Cabaret Full Time
Cabaret 40
Cabaret 19,000

We are currently looking for a Restaurant Reservations Consultant to join our Sales & Marketing team at Grantley Hall. This role is responsible for handling incoming guest enquiries with a focus on restaurant bookings to maximize all revenue opportunities for the hotel and delivering exceptional customer service in all client interactions.

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Key Responsibilities
Handle incoming resident and non-resident restaurant and spa booking enquiries to company standard – both via telephone and email.
To support the wider Reservations team with booking in resident dining and spa bookings in a timely manner.
To convert all incoming enquiries to agreed targets in order to generate maximum revenue for the hotel.
To work closely with the restaurants to ensure all bookings are accurate and complete to company standards. 
To deliver fabulous customer service each and every time you undertake a guest transaction. 
To accurately input all reservations into the relevant system and send confirmations to the guest using the agreed company standards.
To be competent in understanding all booking systems including Opera, Resdiary and Premspa so that relevant notes can be added in guest bookings as per company standard. 
To be able to work both independently and as part of a team to ensure all daily processes are completed.
To be able to handle cash, credit card and BACS payments to company standard.
To demonstrate strong sales skills and the ability to convert enquiries into sales and to upsell additional facilities and items to further increase the revenue generated for Grantley Hall. 
To live the Grantley Hall Values everyday day without compromise
To be able to meet and conduct appointments and showrounds with guests as required.
To be creative and innovative in your approach to customer service to ensure all guest requirements are met and expectations exceeded. 
To be prepared to represent Grantley Hall at external events, when requested, and to be a positive ambassador for the brand at all times. 
To complete any other tasks as reasonably requested by the Reservations Manager or member of the Management Team. 

Desirable Candidate
The successful individual will be confident, self motivated and present a professional persona in all circumstances.
Great verbal and written communication skills are required. 
The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
Attention to detail is vital. 
Previous experience of working in a hospitality environment would be advantageous.
Flexible approach to working hours as there will be some weekend work and early/late shifts required to ensure office opening times are covered. 
The ability to work both individually and as part of a team
Knowledge of Opera, Premspa and Resdiary would be beneficial but not essential.