Grantley Hall EightyEight 2020 02 19 13

Restaurant Host

Bar & Restaurant EightyEight

Cabaret Part Time
Cabaret 8.91 per hour

We are currently looking for a Restaurant Host to assist and support the Restaurant Manager and Supervisors in ensuring that customers experience the highest level of service.

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Key Responsibilities
• Delivering the EightyEight Restaurant and Bar concept and ethos to the required five star standards outlined in the Procedure Guidelines. 
• Be able to competently maintain the operation of the restaurant and bars during service. 
• To inspire and motivate your peers to deliver outstanding customer service. 
• Responsible for cash and stock security. 
• To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall. 
• To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift. 
• To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests. 
• To effectively manage bookings using our in-house reservations system, to enhance guest journey, and maximise reservations. 
• Communicate effectively all details of a guest reservation to the server staff. 
• Escalate any complaints to Management or supervisors. 
• Be confident to communicate with guests over the phone, conducting call backs and taking bookings.
Desirable Candidate
• To have outstanding customer service skills. 
• To be presentable and smart in appearance at all times. 
• To treat guest and team members with respect. 
• All new guests get a friendly greeting, all leaving ones get a sincere goodbye. 
• To make sure every time you interact with a guest you are friendly and talkative, even under pressure. 
• To enjoy going the extra mile for guests, in providing them an enjoyable experience. 
• To ensure that you follow the challenge 25 policy strictly. 
• When time allows you should be able to enjoy chat with your guests and enjoy yourself. 
• To ensure a welcoming and atmospheric ambience. 
• To ensure areas are clean and tidy at all times. 
• To deal with or escalate guests complaints immediately and effectively.