FOH v2

Reservations Consultant

To Start In March

Cabaret Full Time
Cabaret 40
Cabaret 19,000

We are currently looking for a Reservations Consultant to join our Sales & Marketing team at Grantley Hall. The Reservations Consultant reports directly to the Reservations Manager and is responsible for all incoming calls to the hotel regarding bookings and general enquiries.

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Key Responsibilities
• Handle incoming room, restaurant, and spa booking enquiries to company standard. 
• To accurately input all reservations into the relevant system and send confirmations to the guest using the agreed company standards. 
• Coordinate guest stays, offering additional services and packages, noting guest requests and building profile preferences. 
• Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition. 
• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required. 
• To be able to work both independently and as part of a team to ensure all daily processes are completed. 
• To demonstrate strong sales skills and the ability to convert enquiries into sales and to upsell additional facilities and items to further increase the revenue generated for Grantley Hall. 
• To be able to meet and conduct appointments and show rounds with guests as required. 
• To be creative and innovative in your approach to customer service to ensure all guest requirements are met and expectations exceeded. 
• To be prepared to represent Grantley Hall at external events, when requested, and to be a positive ambassador for the brand always.
Desirable Candidate
• The successful individual will be confident, self-motivated, and present a professional persona in all circumstances. 
• Good verbal and written communication skills are required. 
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
• Attention to detail is vital. 
• Exposure to a 4- or 5-star environment in the hospitality industry would be advantageous. 
• Flexible approach to working hours as there will be some weekend work and early/late shifts required to ensure office opening times are covered. 
• The ability to work both individually and as part of a team