Assistant Front Office Manager

Cabaret Full Time
Cabaret 40 hours per week
Cabaret up to £25,000

Tips typically over £200 per month (£2,400 per year)

All applicants must be able to provide evidence of their Right to Work in the UK.

  • Deputise for the Front Office Manager in his/her absence, including the representation in any operational meetings
  • Assist the department supervisors and other team members with any issues that may occur during their shift and offering solutions
  • Responsible for departmental audits and reporting as required
  • Carry out shifts in any area of the Front Office department as and when required to support business demand
  • Be visible as and when required in the Front Hall as a contact for the guests during their stay and to constantly strive to please all guests that you may come in to contact with
  • Work closely with different departments within the hotel, including Housekeeping, Leisure and Food and Beverage to ensure guest expectations are exceeded
  • To oversee and manage any outstanding charges on the guest’s ledger and to ensure they are settled promptly
  • Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date
  • To ensure departmental and company procedures are adhered at all times
  • Any other duties deemed necessary
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Your Benefits
  • Tips typically over £200 per month (£2,400 per year)
  • Free uniform
  • 31 days annual leave (including bank holidays) increasing with service
  • Modern and spacious live-in accommodation for eligible roles
  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
  • Increased maternity and paternity leave with length of service
  • We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards
  • Pension – eligible team members will benefit from a Royal London pension scheme
  • 24/7 team assistant line
  • Complimentary meal when on duty
  • Team Member of the Month Awards
  • Refer a Friend Award
About You
• The successful individual will be confident, self motivated and present a professional persona in all circumstances
• A high level of IT proficiency. Previous use of Property Management and EPOS systems and Microsoft Office desirable
• A high level of confidentiality
• Excellent verbal and written communication skills required
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
• Utmost attention to detail when carrying out tasks
• Previous experience in five-star hotels is desirable
• Experience of managing a large team within the hospitality industry